I recently used Paws Inn Play to board my 4 month old puppy for my wedding. As my dog is so young, i had never left her with a boarder or brought her to doggie day care. But since I was getting married, I had no choice but to have someone other than a family member or friend watch my puppy.
I spoke with the owner before I even brought my puppy home, she said she loved puppies and my dog could even stay with her in the house while she was there. She made me feel very comfortable and I booked the dates at that time over the phone.
The week of my wedding, I visited the facility to check it out and I brought my puppy along so she could see it as well. The owner again, was very nice. We did not discuss details of the arrangement but made sure my puppy would do alright in the environment.
I took my puppy the day before my wedding to drop her off for 2 nights. When I arrived, I was greeted by another very nice employee. She then explained to me that I had to pick up my puppy at certain times on that Saturday - either before 10am or after 5pm. She also informed me that the owner was going to be away for the weekend. This being my first time using them and the first time I left my dog, it was upsetting to hear that the owner was going to be away and that she had not informed me 3 days before when I saw her (since she also mentioned my puppy staying in the house or her taking extra care of her). I had the impression the owner would be there and making sure that my young dog was doing OK.
Due to the stress of the wedding and first time leaving my dog, I got a little upset and explained to the employee that i was getting married, and i didnt have any other options for my dog to be cared for. I didn't yell or become angry, I actually had a few tears. We requested that the owner call us when she returned that day.
The owner called and spoke with my fiance as I was not available. the owner proceeded to tell him that I had an episode when we dropped the dog off, which i was very insulted at how my feelings were conveyed. I was simply concerned about my dog and didnt want to worry while I was getting married!
She then spoke with my fiance about the pick up times. He explained to her that we had not been given this information previously and it was a little hard to accomodate those times to pick her up as it was the morning after our wedding that was not local to the area.
We felt that it being our first time using them and the fact that we were getting married, maybe they would have some kind of understanding. I know they are running a business but there is no reason to be rash and mean to people who are unfamiliar with the boarding process. Also - they do not have a website or a print out available that explained the dates and times that you are to pick up/ drop off the dog. If I wasnt told ahead of time, how else would I have known.
I had hoped I could bring my puppy back for doggie day care, but after this experience I will NEVER use them again. The owner was rude and it was as if they didn't care at all about my dog or having future business with us. I would not reccomend this facility to anyone I know. Very disappointing read more