1. Paws Around Town

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Oklahoma City, OK

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Paws Around Town

2.5 (8 reviews)
Closed • 10:00 am - 6:00 pm

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Petland - Rabbit with babies (we didn't know she was a female much less pregnant!)

Petland

(48 reviews)

It's been three years now, but after reading my review over again it's time to update the rest of…read morethe story. It wasn't just my puppy that was sick. And according to my vet they still are seeing the same thing with recent puppies from Petland. You have a warranty when you leave but you must use the "Petland" approved vet only. The warranty we paid for only paid for one visit, the first one, when she was diagnosed with the two parasites (Giardia and Coccidia) after that the warranty was voided. Why? Well, it's a fact, a lot of puppies sadly will eat their own poop. Especially if they are kenneled with other puppies. So she sadly reinfected herself because she would get into it as soon as it came out. I know gross but again this happens with so many puppies. Why was the warranty voided?!? I get that she reinfected herself, but it's Petlands fault that she was sick to begin with. We spent over $3k to buy her from Petland and then over $7k to get her over the parasites and healthy. Multiple vet appointments, tests, subcutaneous fluids due to dehydration, medications, cleaning supplies, and so on. It took over 6 months to get her over everything and healthy. When we realized the Petland vet would no longer cover the costs under her warranty she was immediately moved to our regular vet. Thank God because they changed the entire treatment plan and Saved her life. Get this! When I called and schedule her appointment my vet immediately said, "You're kidding me! This is the 5th puppy this week with the same parasites from that Petland store!" The alarm bells went off. I called the store again and told them my concerns. Their puppies were very contagious and very ill and they were spreading the parasites. Customers and kids visiting puppies were at a huge risk of contracting these parasites. The Petland staff was even at risk. My puppy lost over 2 pounds in the three weeks she was in the Petland store. That's a huge weight loss when she was 7.5 pounds when she arrived. They had notes saying they were treating her for a gastrointestinal illness but didn't tell us when we purchased her. Our vet was concerned she would not make it. She cried and trembled in pain. This is wrong!!! You bet I called animal welfare and reported this. Now I've been told again and again by our vet that they continue to see these same problems with new puppies that come in from this store. I was never contacted by Petland. No one checked on us and the situation. They didn't care when I called. It was like out of sight, out of mind. I was lied to about her registration. They charged me extra saying oh she's double registered with the AKC and ICA. Truth is she was not AKC because her mother was not. Upon further investigation I learned that She came from a puppy mill and they sent her home with us knowing she was very ill. I will continue to advocate for these helpless puppies. I'm thankful today to have a happy, healthy girl but hate that she had such a rough start to life. She didn't deserve that. Again, I feel like I rescued her from that pet store three years ago this past August. Please do your research. A good place to get puppies is with a third party called good dog. They are health tested and come with true guarantees. Of course you can always adopt as well. I wouldn't trade my girl for any other dog but I'm truly sad that I supported this store and the puppy mill she came from.

Despite my better judgment, I bought a dog from Petland. But guess what? It's been nothing but…read moretrouble! This dog has a tongue that sticks out on one side because of her jaw being sideways. She's also lost a lot of hair and sometimes acts crazy. Turns out, this is a hereditary jaw issue. I took her to the vet that Petland requires you to visit because you're not allowed to use your own vet if you want to be covered by their warranty. However, they want to send me to a specialist in Tulsa. And here's the kicker: Petland doesn't pay for anything until I've spent all my money and time getting a diagnosis. I highly recommend not trusting the sales team at Petland again. They're not very trustworthy.

Petco

Petco

(26 reviews)

Not going to lie usually a petsmart girl. However, i ordered a pickup in store of my dogs food…read morearound 8:00 not even 30 minutes later i get an email stating that it's ready for pickup. The associate was super friendly and personable. I didn't have to sign anything just scanned my barcode and away i went! This store does seem much smaller than petsmart but they also seem way more organized and clean probably because it's such a newer building. They do offer grooming and school for your animals at this location. Since i did curbside pickup it was even an extra 10 percent off. Petco beat the dog food price i usually spend by a good $10 or so on the large bag. Definitely worth the trip!

My senior dog was recently prescribed a prescription diet, and my vet printed out a prescription…read moreand told me I could take it to Petco or Petsmart. She explained that I would simply show the store the prescription and they would print a prescription card that would allow me to purchase the food. Since Petco has always been my go‑to store, I went there first. The cashier at the front counter told me to take the prescription to the Vetco counter, where they would print the card. When I arrived at Vetco and showed the prescription, the vet tech asked if I had my dog with me. I didn't, and she said they couldn't help me unless my dog was present and seen at Vetco. She suggested I order the food online for delivery instead. I was disappointed and frustrated. My dog has been diagnosed with chronic kidney failure, and I was anxious to get the prescription food today so I could start him on it right away. I've already spent several hundred dollars at the vet, and prescription food is not cheap. But Petco still insisted I spend more money at Vetco and have my dog seen there rather than simply honoring the prescription from my veterinarian. I left and drove to Petsmart. As soon as I arrived, the cashier directed me to the Banfield counter, and they immediately printed the prescription card with no issues. Thanks to them, I was able to purchase the food right away. Because of this experience, Petsmart will now be my go‑to store. Petco's refusal to honor a legitimate prescription and their insistence that I pay for an unnecessary Vetco visit was absolutely ridiculous and very poor customer service.

Paws Around Town - petstore - Updated October 2026

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