Not going to lie usually a petsmart girl. However, i ordered a pickup in store of my dogs food around 8:00 not even 30 minutes later i get an email stating that it's ready for pickup. The associate was super friendly and personable. I didn't have to sign anything just scanned my barcode and away i went! This store does seem much smaller than petsmart but they also seem way more organized and clean probably because it's such a newer building. They do offer grooming and school for your animals at this location. Since i did curbside pickup it was even an extra 10 percent off. Petco beat the dog food price i usually spend by a good $10 or so on the large bag. Definitely worth the trip! read more

My senior dog was recently prescribed a prescription diet, and my vet printed out a prescription and told me I could take it to Petco or Petsmart. She explained that I would simply show the store the prescription and they would print a prescription card that would allow me to purchase the food. Since Petco has always been my go‑to store, I went there first. The cashier at the front counter told me to take the prescription to the Vetco counter, where they would print the card. When I arrived at Vetco and showed the prescription, the vet tech asked if I had my dog with me. I didn't, and she said they couldn't help me unless my dog was present and seen at Vetco. She suggested I order the food online for delivery instead. I was disappointed and frustrated. My dog has been diagnosed with chronic kidney failure, and I was anxious to get the prescription food today so I could start him on it right away. I've already spent several hundred dollars at the vet, and prescription food is not cheap. But Petco still insisted I spend more money at Vetco and have my dog seen there rather than simply honoring the prescription from my veterinarian. I left and drove to Petsmart. As soon as I arrived, the cashier directed me to the Banfield counter, and they immediately printed the prescription card with no issues. Thanks to them, I was able to purchase the food right away. Because of this experience, Petsmart will now be my go‑to store. Petco's refusal to honor a legitimate prescription and their insistence that I pay for an unnecessary Vetco visit was absolutely ridiculous and very poor customer service. read more

So. The first time I visited this location in June, "LISA" the manager In grooming was, undeniably rude and incompetent. She was saying the vaccine date was the "due" date. It took a second employee to read the document and explain it to her. Second time, in September I had an issue trying to pick up my online order - employee did not want to take my order number and had a difficult time finding it. Another employee found it with no issues. (Also wtf with the used bandaid on the counter??) Third and last visit was today. My dog is in between grooms and I just wanted to get her nails trimmed. Lisa said the document from the vet was not sufficient to prove she had her shots, although it detailed out the shots she had, the date and the length (ie rabies 1 year.) she told the manager from the store the vaccine expired a year ago.. how? My dog is quite literally 6 months old lol. I really am baffled. It's either pure incompetence or lack of wanting to work (she was observed throwing her grooming tools in a bag) this store is literally a mile from my house and could easily have reoccurring business from me. But at this point the incompetence and clear lack of desire to work doesn't make me feel comfortable leaving my 4lb pup in their care. I will say ASHLYN is super great, and took care of my pup face/feet/fanny back in June. Wish I could interact with her only. This grooming station would have a lot more service if it was her only. read more

So. The first time I visited this location in June, "LISA" the manager In grooming was, undeniably rude and incompetent. She was saying the vaccine date was the "due" date. It took a second employee to read the document and explain it to her. Second time, in September I had an issue trying to pick up my online order - employee did not want to take my order number and had a difficult time finding it. Another employee found it with no issues. (Also wtf with the used bandaid on the counter??) Third and last visit was today. My dog is in between grooms and I just wanted to get her nails trimmed. Lisa said the document from the vet was not sufficient to prove she had her shots, although it detailed out the shots she had, the date and the length (ie rabies 1 year.) she told the manager from the store the vaccine expired a year ago.. how? My dog is quite literally 6 months old lol. I really am baffled. It's either pure incompetence or lack of wanting to work (she was observed throwing her grooming tools in a bag) this store is literally a mile from my house and could easily have reoccurring business from me. But at this point the incompetence and clear lack of desire to work doesn't make me feel comfortable leaving my 4lb pup in their care. I will say ASHLYN is super great, and took care of my pup face/feet/fanny back in June. Wish I could interact with her only. This grooming station would have a lot more service if it was her only. read more

2 dead fish in the tanks and then 3 leopard geckos in 1 tiny tank i went and told them they said they were in the process of moving them but why hasn't it already been done extremely disgusting and disappointed read more

Petco - Pet Stores Near Me - Oklahoma City, Oklahoma

great selection for all my pets. as well as affordable prices. can never go wrong at pet co! they take better care of their animals than petsmart aswell. however could still use improvement read more

Terrible service from this place he let my dog pass away in his care. Then charged us a outrageous amount of money.

I love the groomers at this location! Molly always takes care of my cockapoo and she does great work. We've used James too and he's wonderful. I have not had a bad experience at this location ever. I feel like they genuinely care for my dog and it's clear when I drop her off that she is excited to see them. When I first adopted my dog I tried a few different grooming locations and was hesitant to take her to a pet store chain. She was always scared when I would drop her off at those other places but the very first time we went to petco and she met Molly, she got down to her level and my dog was instantly at ease. I will never willingly take her anywhere else. *The photo is a couple days after her last grooming and she tends to be a bit rough on her bows hence the missing one on the right ear. :) read more

Petco - Cockapoo with a summer cut - Pet Stores Near Me - Oklahoma City, Oklahoma

*update* September 2019 Decided to give the grooming a second chance but with our new dog. Our appointment was set for 12 pm got there early to get her all set up. Everything went really great at first. This was our dogs second time getting groomed since we had her and everything went fine the first time we groomed her. My dog was super sweet and went straight to the groomer and started to cuddle. Everything seemed great I got a call about an hour and a half later from the groomer saying she was unable to cut her hair because our dog was too scared and was not letting her cut her hair. This seemed really odd to me. We didn't experience this the first time, and I'm sure most dogs are scared when they get groomed. She told me all she was able to do was wash, dry, cut nails and clean her pads. I asked if I should go pick her up and she said yes because she was getting ready to leave in about 30 min. I also thought this was odd. ( grooming was supposed to take 2-4 hours) I got to petco and was told I had to pay over 30 dollars for her to clean her and not finish the job, I was super disappointed. I ended up taking her to another groomer the next day and no problem existed. She was groomed great with no problems. It dawned on me that I think the groomer just wanted to leave and get out of there so decided she did not want to finish grooming our dog. Super disappointed as now I have spent a lot of money on hair cuts. * read more

I took my dogs there yesterday and got their heartworm medicine and tick and flea all combined into one. My female got sick and threw hers up after it sat on her stomach a long time. I tried to call and complain to see if they might help and the boy that answered laid the phone down and would not hear what I was saying. I tried the chat bot too. DO NOT TAKE YOUR DOG TO THESE PEOPLE!!! read more

the staff is nice and knowledgeable. I would recommend them especially grace Ann!!!

EMPLOYEES CAN MAKE OR SINK A BUSINESS First time in PETCO in 7 years and I was reminded why I patron PETSMART. Employees need to establish priorities. No greetings! Talking to another employee on how to stock shelves has less of a priority than running the register and helping customers that are in line waiting on you to pay. When a coupon is presented, do not brush the customer away by not accepting it just because the name given can not be found. In my case, I am visiting friends in OKC (who patron PETCO) and was given a coupon. And lastly, employees need to graciously attempt to sign a customer and not say "sorry but this coupon can only be used by Rewards members". I went across the street to PetSmart, paid $2.00 more but, I felt valued and appreciated! Also noticed that on regular prices, PetSmart is about $0.50 cheaper. read more

Have been buying fish and all the supplies which ad you know are the biggest part. I bought 6 neons and 1 died so I took it back they told me I have to bring the water to. If I didnt I could no longer buy fish from them because of the 1 return all the others are fine doing great. Does anyone else think this is crazy or is it me. read more

I wouldn't use their grooming services for the same reasons the others have posted. Also, they wouldn't groom my puppy because he acted "too scared". I had no problems at other groomers. read more

DO NOT literally save your self the money and the 5+ hours they will take. brough my dog in for just a simple bath and cut. got him back after waiting hourrrs and they only thing that's trimmed is his sanitary areas. absolutely nothing else. also paid $75 for that. im incredibly disappointed. keep in mind i had an apt for 1:00 pm and they left him in a crate till about 4:30 pm. yeah not happy at all never will be back. read more

I have been taking my dog to a groomer at Petco and Petsmart for years. He is calm and loving and on top of that is over 9 years old. The last couple of times I have been to this location they insult me and ask me questions that are none of their business. Tonight was the final straw. They took him back and called my name after only 2 minutes saying he was not cooperating. They didn't even try. read more

Our dog (Yorkie) has been getting groomed here for about 3 years, we go with James and every time our dog comes home looking great and smelling great! He will check for any matting before I leave to let me know if there will be any additional charges. James does a great job! read more

Awful customer service. Asked cashier if they could see if they had some dog food she simply stated she hadn't seen it in a while I asked if she could please double check she said no we don't have it ‍ read more

I will literally never step foot in a petco ever again. The groomers refused to take my dog as he was too anxious. Every other pet groomer he has been to has been able to work with him and make my pup feel comfortable with them. The lady was rude and refused to even attempt comfort my dog. read more

I shop at Petco all the time for products. The staff is friendly and helpful. The store is great. This review is for the pop up vaccine clinic. NEVER in my life have I seen such dangerous unprofessionalism when handling dogs. I took my 3 year old Rottweiler mix in for vaccines today as we have a new puppy needing her final boosters and thought this would be a quick and easy solution for them both. While my dog is well trained, he is still a very large dog (over 80lbs) with protective instincts. He was seated calmly (mom giving training treats as reward for his patience) when the tech came over to greet him. He was calm allowing her to pet him but was a bit apprehensive and showing the typical signs of that- head lowered, tail tucked. I offered the tech the training treats to "make friends" as she called it and she refused them. Claiming he'd done nothing to earn them and he could have a treat after. She then bear hug gripped my dog from behind around his neck and stated, "I'm going to turn him away from you now. You can't touch him during this." WHAT?! In what universe do you grab a dog from behind AROUND THE NECK and try to take it from his owner? My dog let off a warning growl at which time she TIGHTENED her grip around his neck. As I stated- my dog is well trained, and by the grace of god did not bite this person. However, I would not fault ANY dog for snapping in this situation. Entirely irresponsible behavior from the tech who then insinuated that my dog was the problem. I simply took the leash and calmly left with my dog, grateful the situation didn't end the way it could have. My husband did stay back and get the booster shots for our puppy, and said it went fine. (7 pound 12 week old mini schnauzer) but please be aware- if you have an adult dog that would not want to be in a situation that could absolutely be construed as aggressive, DO NOT TAKE THEM HERE FOR VACCINES. As the owner, I do take responsibility for not having a muzzle in case of odd behavior, but this dog has never had issues at vet appointments and spends time in dog parks being socialized and is always great with other people and pets. It never crossed my mind to assume this would happen. I should have been better prepared to protect my pup against snipping in what was perceived as self-defense. read more

Third time I've been to this location and the only difference was someone said, "Welcome to Petco" then went about her business shelving supplies. Looked around in fish section for Blue light and for Glofish. Still no one came over to help. Ended up leaving and going across to PetSmart. Sorry guys! I gave you another chance, like you asked, and service is still horrible!!! read more

I went in thinking schools started and it would be slow so I could get my dogs nails trimmed. Stood in pet area for a few minute finally went to see if anyone was actually working . No smile no welcome and if she was walking any slower she would be going backwards. In store for 11 minutes obviously no manager in sight .....wow ya really got some issues here good luck ! read more

Came here with my friend today so she could buy herself a new pet mouse. She has 5 already, and she loves them. So the lady comes over and opens the cage, and instead of picking up the mouse and placing her in the carrying box, she repeatedly poked and prodded the mouse trying to force her into the box. She poked the mouse hard and quickly and the mouse speaked a couple times in pain. It was infuriating to watch. The employees name is Aaliyah. She had a tattoo on one of her arms that was extremely trashy. I'm aware that the facility that petco receives their mice from treats the mice (and other animals they have) horribly. I find it disgusting to be honest. Also, even once the mouse was already in the box, she poked it AGAIN, even harder than all the times before. disgusting. Treat animals with respect please. edit: she was also using a PEN to poke the mouse. not her finger. and she was doing it much harder than she needed to. she was literally stabbing it. read more

I have always loved Petco and the employees are great!! I've been a regular for over five years! I recently adopted a rabbit from Rabbit Ressuce there at this location and after a few days of trying to make our new pet adjust I called rabbit rescue and told them of my concerns of her being very aggressive towards us as well as not being litter box trained as she was described as being good with children and calm in nature as well as litter box trained. I personally paid $100 even though the adoption fee stated $90. $10 was not worth arguing over. After five days of long consideration I felt it was on the best interest of the bunny as well as my family that we give her back so that she could be in a better home better suited for her needs. They said that they could not give me my $100 back bc they had "spent it?" I was kind and considerate and even left them with $50 worth of food, litter, hay, etc that I didn't want to go to waste. They should be ashamed of themselves for lying about the rabbit we adopted then keeping my money when I was trying to do the right thing! I would never recommend these people! They do not know how to do the right thing! Or disclose important information for the new parents! Disappointed in their entire way of doing business. read more

Super friendly staff that really care about the pets. Clean store with lots of events! Always find what I need, and always leave happy!

The employees are super friendly however my experience with the grooming salon today made me feel very un welcome the first time I brought my dogs here to be groomed I had a very pleasant experience which is why I returned a second time today that was not the case from the moment I arrived to my appointment the person that was gonna groom them did not seem like they wanted to be bothered I was told they needed permission from the manager to groom one of my dogs when I mentioned he had been groomed there previously all of the sudden it was ok after taking my other dog back I was told he may need to be picked up because of he may be too anxious i will say does Have anxiety he's 9 but I've never been asked or told he may need to be picked up or that he could not be groomed 20 min later I get a call stating he bit and needs to be picked up when I came to get him she asked if I wanted to take my other dog as well or if I still wanted the other one groomed I opted to have the other groomed came to pick him up a few hours later and told he would prob do better being groomed somewhere else... apparently both of my dogs are too high maintenance to be groomed by this particular groomer I'll be honest I was very offended being that I have NEVER had issues with any other groomers telling me they where hard to handle or high maintenance before and they have been groomed regularly and like I said they where groomed there previously by a different groomer and I had a wonderful experience:.. I won't be back because of what happened today read more

I recently brought my dog in for grooming. I hadn't groomed with PetCo before, but thought I'd give them a try since they are affordable and offer extra services like teeth brushing. My quote before arrival was $42 for the groom. They knew his breed and weight. Upon arrival, the groomer said said he had a couple mats, and he's the type of dog she would have to brush (he's a little white fluffy dog). She said it would be a $250 dollar groom! She said they would have to charge more because they didn't know he was the type of dog you would need to brush and brushing takes time (I had already told them his breed prior to arrival). I said I would not pay $250 for a groom when I normally pay around $50 elsewhere (he is groomed regularly by the way). I then asked if we could just do a bath, and I will brush him myself. She said she couldn't change the service. Then what she said next blew my mind. I asked what she would recommend. She said she would recommend shaving him completely so that he's bald. He is a long haired fluffy dog, and it's 30 degrees outside. I said that was absolutely not an option and borderline cruel. This was right before Christmas, and I wanted him too smell good for the holidays. Instead of him being groomed, I went home and bathed and brushed him myself. It took me less than an hour to bathe, brush out all mats, and blow dry him. I didn't even have the fancy equipment. Don't take your dog here if they're a non shedding dog that actually needs to be groom. They do not know how. I took ours to a different groomer in the area the next week, and he came out fluffy, without mats, and with his hair! read more