Great location and small town feel. Love that I can run in quick, grab my goods and be on my way…read more Friendly knowledgeable staff, too.

After speaking to Darren the store mgr about a small issue, he made me feel like a valued customer…read moreand I am happy to continue shopping here as I have many years! He took time out of his busy day to spend time on the phone with me to resolve the issue.

The staff was so great. They talked us through our first ever grooming appointment. I thought my…read moredog was going to be terrified but he looked so happy and excited when I picked him up. We'll be back for sure.

I took my 1yr puppy Bella to get a bath, nails, and what not done. Priscilla knew exactly how to…read morehave patience in grooming a puppy! Bella will be going back there again! Thank you!

Both Snakes I bought from Bob came in super healthy and they were exactly what I ordered. First…read moresnake was a purpleSunfire tiger and the second was a pied tiger both of them are retic's. Snake's took a about a week to get use to their new habitat and now they are eating on a regular schedule and growing fast and their colors are amazing. Couldn't be happier and I can not wait to get some nice babies out of them. Thanks again for the help Bob. I will be coming back and I am recommending more people to you.

Purchased a banana enchi ball python from Bob for being a larger breeder I was shocked he responded…read moreto email with in minutes. Snake showed up perfectly packed and healthy and couldn't have been a better experience purchasing a reptile online. Thanks Bob

They are very knowledgeable and helpful. Very friendly and patient with all of my questions.read more

I've been coming here for years spending hundreds a month with no complaints. I went today and…read morethere is a new cashier who was incredibly rude. I put all my items back and left. I will never return.

You can go see Santa at Christmas , tough toy , food , snacks , and nail clipping just about…read moreeverything. On South 119th.

Had the best experience here with the fabulous help of Jessica who answered every question and was…read moreabove and beyond helpful with so much information. This will be my new stop for all my pets needs. Shop local my friends.

Leeann is a gem of a human being, and is always is helpful, as is the rest of the staff. They help…read moreme maximize the app and the savings that come with it, and always prioritize the safety and well being of the pets/customers in the store. Would recommend to anyone.

I normally like this location OK but today the experience was poor. Went in for 2 things and the…read morecashier forgot to bag one of my items so I had to return to the store after going home. When I called the store about the issue and returned to the same cashier no one apologized for the mistake or acknowledged it. They just asked when I would come back to pick up the item. I will be spending my money elsewhere because they wasted my time and gas today with no apology. Would've moved on with no issues if literally anyone apologized but they couldn't be bothered to acknowledge it. Three employees were informed of the issue and no one could even say "Sorry about that!" Crazy, as someone who worked retail for 10 years.

My mini schnauzer, Murphy, will turn 3 on Saturday and I have always been a loyal Paws Around Town…read morecustomer. Susan goes above and beyond to make sure that your pet is taken care of. Every time I bring Murphy in the store he is welcomed with treats and smiles. Of course- things are pricey, but you get what you pay for. :) I recommend Paws Around Town to all of my friends and will continue to do so.

RUDE! ELITIST ATTITUDE! Here is the story, I'll admit I have shopped here for four years despite…read morenever really feeling comfortable. It just seemed like they were doing me a favor to let me buy something from them and note to self, perhaps I should dress for Neiman Marcus next time . Ok I can take it, I'll be back because where else could I find such unique pet gifts for my friends when they get a new addition to their family. I'll pretend like I'm shopping at Barney's in New York, they really have something to be elitist about. They finally pushed me over the edge when they were mean to my toddler! We will not be back ! I was hoping to avoid going in because they have a sign saying something about no one under 16 is allowed without an adult and something else about keeping human children on a leash, which is real funny until you discover it's not a joke. Even worse, they have two adorable puppies wearing tutus and feathers, jumping around at the windows and trying to escape whenever the glass doors open. I took her hand and went in, sporting my best smile and flashing a credit card suggesting I can pay, really I can. Needless to say, my toddler slipped her hand away and dropped to the floor, playing with the puppy which was now licking her. Now it would seem I should be the miffed one, what with her nasty dog licking my child but what the heck, we have a dog, then the other cute little dog runs over and the three are happy and the child is not touching things. Then I asked the older lady at the register a question as I attempted to pay for my expensive purchase and she glared at me with a kiss my grits expression and walked away. Hmmmm....whats that term for a female dog.......? Yes, that is what she was. As for my dog, he shops at Pet Smart where pets and people are welcome! This Is truly one store I hope will go out of business. PS - You can get trendy pet accessories on the internet.

Fun place with some cool stuff. Very disappointed though that they refused to offer a coupon I had…read morethat was FROM them. Definitely decreases the positivity of the whole experience. The lady didn't offer to ask her manager or anything, just said, I haven't seen that before so I can't use it. They have specialty dog foods which is great for some people. But good grief work on customer service. We did buy a few treats for my pup that were reasonably priced. DO NOT come here thinking you can use a coupon, apparently they can straight up refuse them after they ring you up.

This place is a pet parent's dream! The staff is knowledgeable and extremely helpful! I went in to…read morecheck it out and left far more knowledgeable than when I entered! The store is full of wonderful toys, food and ideas! I will always shop there! My puppy was treated like royalty!

10/10/23 Came in…read moretoday to see a female corgi and was hoping to bring her home. Ashlynn asked if i needed help and brought the puppy out right away for me. She was absolutely amazing during the whole process and was juggling getting me sorted and getting another new pet owner set. She was very nice and did her best to get me the best price for the puppy and helped with the payment plan. She is super approachable and an amazing employee.

It's been three years now, but after reading my review over again it's time to update the rest of…read morethe story. It wasn't just my puppy that was sick. And according to my vet they still are seeing the same thing with recent puppies from Petland. You have a warranty when you leave but you must use the "Petland" approved vet only. The warranty we paid for only paid for one visit, the first one, when she was diagnosed with the two parasites (Giardia and Coccidia) after that the warranty was voided. Why? Well, it's a fact, a lot of puppies sadly will eat their own poop. Especially if they are kenneled with other puppies. So she sadly reinfected herself because she would get into it as soon as it came out. I know gross but again this happens with so many puppies. Why was the warranty voided?!? I get that she reinfected herself, but it's Petlands fault that she was sick to begin with. We spent over $3k to buy her from Petland and then over $7k to get her over the parasites and healthy. Multiple vet appointments, tests, subcutaneous fluids due to dehydration, medications, cleaning supplies, and so on. It took over 6 months to get her over everything and healthy. When we realized the Petland vet would no longer cover the costs under her warranty she was immediately moved to our regular vet. Thank God because they changed the entire treatment plan and Saved her life. Get this! When I called and schedule her appointment my vet immediately said, "You're kidding me! This is the 5th puppy this week with the same parasites from that Petland store!" The alarm bells went off. I called the store again and told them my concerns. Their puppies were very contagious and very ill and they were spreading the parasites. Customers and kids visiting puppies were at a huge risk of contracting these parasites. The Petland staff was even at risk. My puppy lost over 2 pounds in the three weeks she was in the Petland store. That's a huge weight loss when she was 7.5 pounds when she arrived. They had notes saying they were treating her for a gastrointestinal illness but didn't tell us when we purchased her. Our vet was concerned she would not make it. She cried and trembled in pain. This is wrong!!! You bet I called animal welfare and reported this. Now I've been told again and again by our vet that they continue to see these same problems with new puppies that come in from this store. I was never contacted by Petland. No one checked on us and the situation. They didn't care when I called. It was like out of sight, out of mind. I was lied to about her registration. They charged me extra saying oh she's double registered with the AKC and ICA. Truth is she was not AKC because her mother was not. Upon further investigation I learned that She came from a puppy mill and they sent her home with us knowing she was very ill. I will continue to advocate for these helpless puppies. I'm thankful today to have a happy, healthy girl but hate that she had such a rough start to life. She didn't deserve that. Again, I feel like I rescued her from that pet store three years ago this past August. Please do your research. A good place to get puppies is with a third party called good dog. They are health tested and come with true guarantees. Of course you can always adopt as well. I wouldn't trade my girl for any other dog but I'm truly sad that I supported this store and the puppy mill she came from.