I will never ever, ever take another step in this place. In the past, I have spent thousands on musical and video game equipment. I've bought three TVs from there. But lately, the staff has been so rude and unhelpful. Today, I saw a controller that I wanted and it was clearly marked at $80. When I attempted to buy it, the staff rudely pointed out that they had intended it to be bundled with an Xbox. As everyone knows, Xbox aren't exactly flying off the shelves. They would rather stick to trying to pawn the Xbox off for $400 with the controller then let me buy it for the sticker price of $80 . I thought the point of business was to take guaranteed money and I was going to give them 1/4 of what they were asking for the Xbox in cash. Not to mention the controller had its own price tag and was clearly marked as $80. They like to make up their own rules and are exceedingly rude . I recommend avoiding this place at all cost. They have lost thousands by treating a guy who has spent at least 10k previously over their attitudes, general laziness/aloofness, and lack of sense to mark a "bundle" as such and removing the price tags. I hope the owner reads this and knows their staff cost them a lot of money - I found a couple guitars and midi controllers I wanted (about 3k in total) so way to go gang. read more

The fact that I can't get ahold of anyone in the corporate office or anyone who can help escalated situations is why they get a one star. NOW, the REAL ISSUE IS.... I have my laptop there and I have been paying the interest on it over the past year because I live in Los Angeles now. I have never had any issues whatsover and they had a mobile app where I would pay everytime. I just recently found out that mobile app was no longer a thing. I tried to make my interest payment over the phone and the store manager, Daniel, said I could only come down. After explaining the situation he still said that was the new "policy". I do not understand why he couldnt at least take a phone payment especially since I identified myself and my property. He wasn't mean or anything, so I will give him that, but to tell someone they have to find a way to MAKE a payment or your stuff will be sold sounds a little sh*tty to me. There is no reason why my laptop should be sold because I cannot make the trip down there to make the payment. He even said that other pawnshops are like this too. I dont care! MY laptop is at THIS pawnshop and just recently they got rid of the app! They didn't give us a headsup or anything. What if I was in another country??????? I have already contacted the BBB and I pray that I can have someone go take care of this or at least someone has a heart to take my payment over the phone. This is insane! , read more

Do not buy any electronics from here the iPhones, the iPads I purchased one of each from this place and both times it worked in the store and then as soon as you leave. it keeps giving the Apple sign and it doesn't work at all. It's overheating and when I took it to a phone repair, they tell me I need to buy a new one they can't fix it. read more

Rude service from Omar. He shouldn't be working there and to find out he is an assistant manager is appalling. Zero customer service skills, very condescending and rude and he doesn't care. Jerk from the word go. read more

I would first like to say that if you want to do layaway dont. They first don't tell you if you if it not paid In time that they are going to take 10% of the total price of the item as a restocking fee. Shoot even at cell phone stores a restocking fee would only be 15 to 25 dollars. And than they as it was stated that the money you put on a layaway would be store credit yet they just would rather keep your money Instead of get money for the store. I had Originally came in to pay of the lay away itme when I had seen it was on display and mind you it had only been a little bet over. I have also had stuff pawned in there at one point and than bought a few things once I got back on track and doing well. I guess it is true never listen to what someone working at a pawn shop says because there only goal is to find ways to take you money. read more

Worst pawn shop in the USA .The Manager or who ever he is to the store need to educate himself on the merchandise he buys and Sells his skills are 0 Customer service 0 Communication skills 0 Knowledgeable 0 Down right horrible place to walk Into. I was force to give a 1 Star read more

Not one employee asked to help me I was standing by the fire arms looking to purchase a revolver so I wanna head and took my business elsewhere .there were six employees just standing there not willing to help anybody Definitely will not be coming back here ever again nor will I recommend it to anybody read more

The staff is always friendly and ready to deal. If your buying or selling you will leave with a smile. The wide variety of items they sell, keeps me coming back for more. If you go, ask for Travis. He is a good guy to deal with. But, there are other sales people there, that can help you. They always have plenty help their. read more

Terrible customer service. They don't acknowledge you when you are in the store. Long lines slow employees. You have to drag them over to ask a question about merchandise. I was going to buy a ladder but could not get anyone to help. This place should be out of business very soon. read more

I went into this location to find out what I could get for a gold chain I have. First the employees couldn't care less about customer service rude and short. The rep decided that the chain wasn't gold it was dipped or somethings he said. I advised him I bought it at helzberg and had a receipt. He said I was lying he asked some manger who was a huge grease ball and even ruder. I have never been to a place so shitty. The service the store itself the whole place in general is a shit hole I wouldn't recommend anyone to here unless you want to get robbed and miss treated I will never go back. By the way went to a different place and within 5 mins had cash in hand for the same chain funny how people that know what they are doing can accomplish read more

Don't even deserve 1 star. Most rudest UN knowledgeable staff I have ever felt with. I had 4 pounds of sterling silver. You guy's advertise you pay the most and can prove it? I can prove you wrong. They magnetic tested on item and there was a slight resistance, so he refused and said everything I had was fake except for a silver bowl which they offered 20 cents a gram. Which was only 45 dollars. You are taking More than half of the profit. Which now because of your dickish staff, you lost out big time. read more

Maria and Travis made my experience a pleasure. God at customer service. Enjoyed going there and will continue . because of the good customer service. Thanks guys read more

MSI OPTIXMAG24C Optix MAG24C 23.6" LED LCD Monitor - 16:9 - 1 ms - Full HD, an Ebay purchase from this location. Classic bait and switch from what they were advertising. What's worse is they refused to work with me on return. Worst place (crooks) to do business with. read more

I needed a small loan (less than $100) for a few days so I pawned a couple of instruments I had. The manager on duty, who I worked with, was very good about explaining how the loan process worked. I got an estimate of what it would cost me to get my instruments back in regard to finance charges, etc. I got an estimate of what it would cost me to pay the loan off. However, when I went back to get my stuff a few days later, there were fees that I was NOT made aware of added into the final cost: an appraisal fee and a storage fee. BRING CASH. This is a cash out, cash in kind of place. read more

I'm a regular customer there and have been for almost a year now they always helped me and gave me close to what I was asking for Everytime either selling or pawning. Well Thursday Sept. 26 around 5:30pm I went in there with some more of my tools and 2 of them they wouldn't take when months prior they took the same exact tool because I've got multiple and doubles of alot of tools. The female that was helping me was first off rude from the get go and then after she was gonna take it went up to another woman which of coarse like her has no idea descriptions and anything about tools what so ever I don't care how long they have been working there for they should stick with purses, watches and jewelery and let the men deal with the men items. Then she wouldn't except a second tool because she said it didn't look like the picture on the computer screen. It was a multi tool it does multiple different things and is sold multiple different ways. Anyways reason for my post is because of there unexceptable attitude that nobody else has ever given me at this location they just lost very good customer that has sold and pawn alot of stuff there over the last year and I'm sure they have .made a substantial amount of money off of me up to this date. When I was leaving she proceeded to tell me she didn't care who I delt with in the past shes the "ASSISTANT MANAGER" and she makes the final decision ya and so have I to go else where from now on. read more

these People sold me a pair of moissanite earrings that tested as Diamonds in my presence I bought them for $3600.00 later I took them to a certified Diamond GIA Graduate and tested fake. when I returned the pair of 1 carat each earrings they tested as Diamonds again in front of me on a cheap moissanite,Diamond tester. but the were man made glorified Cubic zirconia-genuine moissanite then they refused to return my money ,Later a told them my credit card company would force them to return my money .but they told me I was not welcome to ever buy anything from any of their Phoenix,Arizona stores .I went to another store of theirs and was told I was not welcome to purchase anything there and refused to sell me their merchandise needless to say I am at a loss of reason for their way of doing business these suckers don't want my money ,These suckers don't get my money and I hope they don't get your hard earned money either.stay away they don't know how to treat customers after I spent untold thousands of Dollars on their stores. read more