This is the only pawn shop I'll go to. They are always super nice and go out of their way to help…read more Alicia and David have always done everything possible to help me. Plus they sell brand new guns and are able to do gun repairs if you ever have any issues. I'm always recommending them to people!

I would not recommend this pawn shop to anyone. I went in 1 day late to extend my pawn and there…read morewas an $80 fee tacked on. I explained that 2 days prior Sun City was flooded with 3' of standing water in all the surrounding neighborhoods and on the next day I had the Celebration of Life services for my best friend to deal with. They were very insensitive and would not budge from the $80 late fee. I had used them on several different occasions so it wasn't like I was a new customer. I HIGHLY RECOMMEND NOT USING THEM. THERE IS A VERY NICE PAWN SHOP AT 103AVE AND OLIVE THAT IS MUCH MORE ACCOMMODATING.

First time there and the staff was super friendly, helpful and fair! Definitely recommend.read more

customer service and friendly and honest! I will definitely do more business with them.read more

We have gone to Phoenix Pawn for years. Primarily to see Jim (last name not known) the jeweler…read more The work he has done for us at the prices he has charged is nothing short of incredible. From a turquoise & silver bolo tie to an antique turquoise & silver bracelet that is truly one of a kind, everything he touches is stunning. The work he has done for my wife even exceeds everything else. The replacement setting for her diamond wedding ring still leaves her breathless as she didn't think the diamond could look any more brilliant. Now as we are looking for diamond earrings, we will make the 2 hour drive to the valley to work once again with Phoenix Pawn, Jim & George.

The owner was extremely helpful and knowledgeable when I was there. I received a fair and honest…read morevalue for my item that I pawned.

Always great customer service the value is fair they give you maybe a third of what it's worth so…read moredon't go in expecting half very clean location. I wish they had more of a selection but always a nice place to go to look for something new or if you have to get a loan or sell something, I highly suggest this place

Terrible service! They are super slow and waste a lot of people's time. They don't know what th…read morethey are talking about. If you are looking to purchase a firearm from here make sure you don't walk in with a group of people or all you guys have to get a background check and ID check for one person to get the gun. That's there "policy" super slow shitty business, take your business somewhere else fs fs. If you are looking to purchase a firearm don't do it here!!! Just type in 2A into Facebook marketplace and message people there to buy guns :) your welcome

I will never ever, ever take another step in this place. In the past, I have spent thousands on…read moremusical and video game equipment. I've bought three TVs from there. But lately, the staff has been so rude and unhelpful. Today, I saw a controller that I wanted and it was clearly marked at $80. When I attempted to buy it, the staff rudely pointed out that they had intended it to be bundled with an Xbox. As everyone knows, Xbox aren't exactly flying off the shelves. They would rather stick to trying to pawn the Xbox off for $400 with the controller then let me buy it for the sticker price of $80 . I thought the point of business was to take guaranteed money and I was going to give them 1/4 of what they were asking for the Xbox in cash. Not to mention the controller had its own price tag and was clearly marked as $80. They like to make up their own rules and are exceedingly rude . I recommend avoiding this place at all cost. They have lost thousands by treating a guy who has spent at least 10k previously over their attitudes, general laziness/aloofness, and lack of sense to mark a "bundle" as such and removing the price tags. I hope the owner reads this and knows their staff cost them a lot of money - I found a couple guitars and midi controllers I wanted (about 3k in total) so way to go gang.

The fact that I can't get ahold of anyone in the corporate office or anyone who can help escalated…read moresituations is why they get a one star. NOW, the REAL ISSUE IS.... I have my laptop there and I have been paying the interest on it over the past year because I live in Los Angeles now. I have never had any issues whatsover and they had a mobile app where I would pay everytime. I just recently found out that mobile app was no longer a thing. I tried to make my interest payment over the phone and the store manager, Daniel, said I could only come down. After explaining the situation he still said that was the new "policy". I do not understand why he couldnt at least take a phone payment especially since I identified myself and my property. He wasn't mean or anything, so I will give him that, but to tell someone they have to find a way to MAKE a payment or your stuff will be sold sounds a little sh*tty to me. There is no reason why my laptop should be sold because I cannot make the trip down there to make the payment. He even said that other pawnshops are like this too. I dont care! MY laptop is at THIS pawnshop and just recently they got rid of the app! They didn't give us a headsup or anything. What if I was in another country??????? I have already contacted the BBB and I pray that I can have someone go take care of this or at least someone has a heart to take my payment over the phone. This is insane! ,

Everything, they are great always friendly and will work with you. Very r y nice familyread more

They only give you 30% of the original value cost, then play these weird mind games with you until…read moreyou get fed up and leave. the gentlemen gave good service but woman has a HORRIBLE attitude and will make you feel and look stupid for even coming in with your things. She wasnt even the one servicing me but her behavior toward the other customers made me change my mind completely about selling my things here. save your energy, save your time, save your dignity and go somewhere else. You're honestly better off selling your things on Ebay.

This was my first time here. The service was excellent! The owner was so friendly and super…read moreknowledgeable about my coins I brought in. I had never been in a coin shop so was not sure what to expect, but the staff was very friendly and efficient. I was treated respectfully and offered a fair price for my coins. I would highly recommend this establishment.

Company is closed, both addresses (on Bell Road and on 83rd Ave)…read moreWasted my time driving to them. FYI - a quick phone call would have given me this information.

The service was really great on customer service. The selection was a five out of 10 and the value…read morewas again five out of 10 there is ample amount of parking spaces. The value of what you sell or purchase is about half of the price. I would definitely suggest pawn 1st because it's a great place to check out when supporting smaller businesses and their prices are not miserably overpriced so why not

The staff is rude i forgot his name but i called right now may 17, 2026 time 1:54 pm he answered…read moreme like irritated and i called last sunday may 10 , 2026 to hold my items or pawned and the lady said yes and after 1 wk if i can't get or renew my pawn she said i need to call to talk to them and now i called but the guy said my pawned is not there anymore wth its only today the grace period how come he said its my pawned is gone. im so frustrated because my pawned i always renew for how many months then its all gone

They got a friend and I in and out expeditiously. Such a kind group of people. I don't recall…read moreeveryone names this happened earlier within April of 2025. However, I can guarantee you that their customer service? was phenomenal. It genuinely was all love & laughter. God bless them for helping us with grace & expedition!! I highly recommend them I've been to multiple pawn shops. Until this day this is still the best. One of the guys, helped bring my friends mini fridge into the pawn shop with ease no complaints. One of the women who was in the front was awesome help as well. Along with, the two guys who were in front that day making us laugh. Thank each and everyone of you again! (A little late on the review lol nevertheless we kept our word).

I went in for a television with my hubby and nephew and the staff was so polite, patient and…read morefriendly! Great customer service! Oscar was very helpful in my selection and purchase and I will definitely return because of his top tier customer service. It's nice to know there are still quality service out there.. we visited other pawn shops and hands down this location was the best! White glove service provided by Oscar, just a friendly and professional gentleman!

I am visiting the area from Manhattan, and I thought I would take advantage of the recent silver…read moredip. I looked around on Google Maps to find a place nearby where I was staying to pick up a few ounces... and I found Copper State Coin. I'm not used to buying silver and gold in a strip mall because I live in New York City... but, honestly it was nice not to have to wade through ten mafia hitmen just to get a few buffalo rounds. Anyway, the folks here were great, they knew what they were talking about, and although I didn't need much help because I knew what I wanted... they were very helpful. Overall, I had a great experience. I would definitely come back here if I were in the area and silver was below one hundred an ounce.

Hassle free transaction and paid me more than I expected! Looking forward to my next transaction!read more