Waited 47 minutes so far for someone to let me get my item out of pawn, need more staff certified in doing firearm loans

Customer service and communication from the beginning to delivery was outstanding! This location has a large selection of great products. The value of the PlayStation was very good. The device was priced for a great value. I love how easy it is to navigate the website and how each product will show what's included and what's not included in game systems. This made the purchase so much easier. I had been looking for a few months prior to deciding to buy. Shipping was very fast also. Thank you read more

Associate Stephen provided excellent customer service--friendly, knowledgeable, and genuinely helpf

Kelly helps me find exactly what I Am looking for , I'm a repeat customer so staff are aware of the type of quality I m looking for. Never been disappointed. There is usually some thing for everyone. It's fun to just look, some items are still new, or hardly been used. Beautiful jewelry. Solid gold necklace, won't ever last long. You will have to frequent the store as stuff sells as soon as it is put out. read more

I have been calling on and off for over 2 hours to talk to the people who work there and everytime I call as soo as it gets from 17-22 minutes of being on hold and then it'll hang up right about the 20 minute mark, I've called several times throughout the last 2 hours and still have yet to get ahold of them read more

Back in June, they sold me an $11k Rolex, claimed to have been authenticated previously. Received a counterfeit watch with a very poorly design. Returning it and getting them to refund was a whole ordeal. AVOID! read more

This place saved my life so many times when I didn't have health insurance. Even after the insurance finally kicked in and my husband got paid a living wage we would go here all the time because of how cheap some of their games are. Also they'll buy and sell loose games which is cool since sometimes I have games that doesn't have their original box. read more

I've never had to pawn anything, but I occasionally stop by pawnshops to look for good deals on musical instruments. I have checked this store periodically since it opened and never found ONE thing worth buying. Sometimes they have nice stuff, but overpriced. Sometimes it's inexpensive but in terrible shape. I suppose it's possible that you can find stuff worth purchasing here and it sells right away, but if so, I've never caught it. read more

Pawn America - Pawn Shops Near Me - Madison, Wisconsin

Repeat customer here... Judgement-free service. Christal consistently gives warm welcomes and excellent service. Go-to pawnshop in the city!

Sometimes you get some really great deals, other times, things can be a bit overpriced. Do your homework and you'll be fine. It's fun to see what they have in stock. read more

Good service, great product at a fair price. Carrie was very knowledgeable and helpful with the diamond earrings I ended up purchasing. Thanks! I will be back read more

Everytime I go into Pawn America Sarah is always very helpful, very knowledgeable of the system it was my first time and she made sure I know all the twists, turns and loop holes she was AWESOME read more

Casey D. is FANTASTIC! She was welcoming, very helpful, and very knowledgeable with my questions and concerns. I will recommend.

very bad Seth is very racist I came in today 06/16/23 with a psvr2 right when we came up to him he gave us the nastiest look and im with my wife and 2 daughters we have a brand new psvr2 never been open he told us $200 they are going $300 new no no no I asked him to let me see what he was talking about he said no and I told him 2 days ago I came with this and I was offer $290 but for him its $200 every time I come in there he's always being racist and low ball all the way but if your white he will give you what you want he gave a white lady $350 cash but when it was my turn he put $300 on a check and the was last month I don't understand why is he still able to work there just because im black doesn't mean I have to get low ball please get him out read more

Michelle from the loans department was very nice and helped us get our fair loan amazing.She has great Customer service and very Nice she always helpful and goes alive and beyond to make sure my service is great..... read more

I've been to some really great pawn shops (it's where I got my bass guitar in high school), but Pawn America is not one of them. My mind is truly boggled with how they stay in business - almost everything I looked at was priced higher than it is new in stores. For example - a used Kitchen Aid stand mixer was priced at $349; the same mixer retails at your average big box store for about $200. If it was new and unopened I could see $150, but I just don't understand the logic in pricing it at almost double its value. Same goes for their dSLRs. Also, randomly, their football jerseys. Curiosity had me bopping around the store doing random price checks. They have a pretty big selection of DVDs and CDs that are fairly priced - $2 for a used DVD seems normal. Their musical instruments seem pretty on point as well. Overall, though, you're probably better off reading the sale papers for deals on new items if you're looking to save a buck. read more

Items are overpriced. Might as well just buy what your looking for new somewhere else.

Very clean and professional and as soon as I walked in extremely great customer service skills from Oliver one of the salesperson he was very friendly knowledgeable and patient I felt so happy with my purchase thanks again @Oliver from pawn America read more

Good spot to go for used video games. Prices and selection are always good. The staff are very friendly and helpful! The retro game and dvd selection has thinned out in the last few months, but hopefully it will come back. read more

Pawn America doesn't know the value of their jewelry. I bought an engagement ring at Pawn America for $3000, when I got it appraised by a gemologist at a jewelry store because I needed a real appraisal for the insurance, it was appraised for $9000. They do not have actual gemologist's working, instead they have someone who was trained in jewelry, there is a difference. They priced the actual large diamond as a V1 but they priced the small diamonds as SI's . A gemologist instantly recognized that the small diamonds were also V1's, and there were 40 small diamonds, which is why the appraisal was $9,000.00, the gemologist told me that jeweler's usually try to put the same quality of diamonds in the surrounding ring. I will definitely go back but I wouldn't sell any of my jewelry there because they do not have a real gemologist working and will give you inaccurate information. read more

As a customer who frequently pawns here, service used to be great. Line moves like clockwork. In and out. The pawn clerks at the counter have zero urgency, regularly stop to chat and crack jokes with one another while 30 people wait in line, and intentionally make eye contact with you just to rub it in your face how pathetic u are for waiting in the longest fricken line and your look of desperation for them to work more quickly will only make them slow down more. It's repulsive. Why do I keep coming back? Cuz they buy anything. It's an easy way to make a few bucks but am beginning to question my own sanity for continually coming back. read more

I was trying to pawn some computer monitors for a friend; figured this would be the fastest way to unload them. This was the first time I have ever tried to pawn something. It was one of the most depressing, demoralizing experiences I have had for a long time. There are numerous windows to sell your stuff, but only one was staffed, making for a long line of desperate-looking people, their bored, screaming children, and staff who looked like security guards or cops. I ended up abandoning my items there and leaving in frustration after almost a 30 minute period where the line did not move at all. F*** this horrible place. read more

I go to Pawn America just to see what other people are discarding from their lives. One day I was browsing and I saw a Gene Cafe' coffee roaster new-in-box on one of the shelves for $99. I knew immediately this was a $500 roaster because I had been shopping them online the day before. Great bargain. Then I visited my green coffee bean distributor a few days later and found that a pallet of new Gene Cafe' roasters had been jacked from their loading dock the month before. Now if I buy something there I ask if it is hot. read more

It is hard to describe the feeling you get when inside inside Pawn America. At first you see the size of the place and think, I bet there are some treasures in here, but the more you walk around the more you start to feel like you're inside of a really big thrift store. The same things you see on the shelves inside thrift stores you see on the shelves inside Pawn America: kitchen appliances with parts missing. Electronics that may or may not work, computer accessories relevent in the 1990's, racks of unwashed clothing etc... To be fair, they do have nice things. They have a large collection of video games, dvds, and blue rays. I was actually in the market for a DVD but got a general sense of their prices and decided that spending the next hour of my time searching through un-alphabetized movie titles just wasn't worth it. They have a lot of point and shoot digital cameras and a bunch of 35mm camera lenses. If you're still impressed with 4 megapixels and use 35mm film cameras of course. So whats the difference between Pawn America and your average thrift store? Prices! You get a much better deal, for generally the same product, at a thrift store. At least that's the impression I get as a shopper. I haven't pawned anything at Pawn America, but I get the sense that if you have anything you are about throw away, take it to Pawn America first, you might get some cash for it, and to Pawn America, if you're going to put such a high resale value on your products, display them like they're worth the price. It's insulting to spend the time digging through your stuff only to find sticker shock. Its like everything in your store is something you forgot you had and now that its found, it's only worth selling if you get a lot of money for it. read more

I used to go to this place a whole lot and have spent a lot of money there since they opened. Most people who work there know me and are fantastic. Today after someone treats me like a child in there store for touching a jersey I'm done you don't treat good clients like that. read more

I will never be shopping at the store again I will never recommend anyone to the store again and I'm going to put a review on every possible website I can to let people know how terrible their customer service is number one how can you get told a different story by every employee every time you go there number two and how off their prices are because they don't know what they're talking about a man is trying to tell me that he knows how to price handbags because he's bought plenty of them, their prices are out rages they're charging retail price for used ha he tried telling me that I need to come back when another manager who told me about the discount when she was there when this a third time I've been there and gotten the runaround and the gentleman was so rude absolutely rude didn't listen to a word I said just count kept telling me that I'm wrong! read more

I give this place a 3-star rating because it can be really hit or really miss. Some days, certain employees are working that are incredibly helpful and kind. Other days, rude employees are working that overprice anything. If you are buying a disc-based media, ALWAYS check the discs. Probably 30% of their stock is to scratched beyond repair. read more

Purchased an ipod online. Fast service and great quality. Thank you!!

I had the best experience at Pawn America in Madison today, I felt happy when I left from the interaction I had with Joe while I was at the counter. He made the time go fast and it was the quickest and most pleasant counter experience I ever had. Joel is a great person and I hope that I can deal with him every time I come in. Thanks for making my day a little better, hope I did the same! Patti read more

If you are looking for DVDs stop in on Tuesdays, they are 2 for $1! Great deal! I always look here first before buying something new.

if i could give negative stars i would. i brought in my new car subwoofer set up which i paid $1,300.00 for and they offered me 160$. like are you kidding me? not to mention the employee that gave me my estimate treated me and my product like garbage. he acted like it was from walmart. and that he was giving me a "good price". JLAUDIO. does not sell "cheap trashy" products. fuck you pawn america. read more

I went in to try to sell a very expensive camera the cost of the camera was 760.00 dollars new I know things depreciation in value over time but what they offered was a insult do yourself a favor and stay away from this store all they look to do is to rip off the consumer. read more

I have purchased a few things from the store in Madison. Mostly, I find what I want, see if it works, and ask for a fair price based on the stereo equipment's performance. Today, I looked at a older Technics amp. The fan did not work on the $60 for the unit and would not go down in price even though they put it back on the shelf w/o even noting the ventilation fan was blown. Some one is going to pruchase this unit and find out the unit heats-up and quits working. This is not correct business practices. The equipment is in rough shape for the most part, both internally and externally. About 60% of the equipment has cigarette smoke emitting from the internals. Speakers: Overall, the speaker area is always a mess. The employees handle the speakers very hard. The speakers are mostly scratchedl. Most of the surrounds are rotten on the older speakers, the dust caps on the woofers are all punched in on a majority of the speakers. About 30% of the dome tweeters are damaged. The speakers either have no grills or the cloth and/or the frame are damaged. No deal on the speakers even with blown tweeters and rotten surrounds. The workers have no clue about stereo equipment. The testing area is essentially nothing. They can never find speaker wire. They try to hook up speakers when power is coming out of the outputs. Overall, a novice should be very careful if you purchase equipment from Pawn America. Most of the equipment that I have looked at has internal issue that a professional needs to repair. There are better alternatives. to purchase stereo equipment from this overpriced store. I have been unimpressed by the quality of the personel, quality of the equipment and the excessive cost of the individual units. read more

Going out of Business about time they had real poor managers who knew nothing about how to treat customers

I love the diversity and massive quantity of products. It's not a thrift shop so you're not going to find underpriced treasures but you might find something you need/really want. Like another reviewer stated, it's probably a good idea to price check against amazon while shopping. read more

WOW. Sold me a tv with a broken screen. It had no power cord but I was willing to buy one. Took it to bestbuy to find a power cord, they pugged it in and the screen was all sorts of colors like it had been punched. Anytime someone can look you in the eye and sell you something broken, they can't be trusted and its bad business.They even said it was tested.. dont recommend this place!! Spend your money elsewhere!! read more

Great store and great customer service, with one exception. If you ever get the broker with the glasses and the slicked blonde hair, don't even bother. One day wanted to buy 3 DVD's - unfortunately had forgotten I didn't have cash on me, only credit. the sale was refused per policy stating "no sale without ID" for credit cards. I was unaware of the policy, although I understand many stores practice this. Anybody with GOOD customer service skills (and common sense) would have let me purchase them and politely explained the policy for future reference. Not being rude and condescending, as he had. Absolutely NO care for the customer there. read more

Many Blu-ray discs for $3 and all DVDs were 2 for $1 last weekend. The staff is helpful, although it is sometimes slow in finding a checkout clerk. Shop carefully and you can find real bargains. Pawning items can take a lot of time if you go when there is a long line. I go shortly after they open and it isn't a problem. read more

abagail l, was courteous friendly knowledgeable, fair, well informed and made my experience really supa!

Terrible place to do any kind of business with. They put junk items on eBay and take deceptive pictures that don't show key missing parts. They then refuse to help you in any way and are very rude about their fraudulent business practices. Just check the local BBB to see their complaints. I will be filing one today. read more