At the end June of 2015 we signed a contract to put a second layer of roofing on our home....I chose the color shingle and attached a note to the contract that I would like to wait until September early October to start the roof due to several scheduled vacations, I gave them my credit card information for the deposit. I was told they would call to make an appointment, I never heard from them...so I figured they couldn't do anything now till the spring...I got and email from Tracy at Pawcatuck Roofing sometime around April or May of 2016 asking if we were ready to make an appointment....I asked that they come in June due to scheduled vacations again...she said she would have Brent call me to set up the appointment...never heard from Brent...now it's January 2017 and Brent calls, wants to set an appointment to do the roof, he went on to tell me that I've canceled the previous appointment (bully tatics) I quickly reminded him that I never had an appointment....I told him to call me in February, I ended up calling him to schedule, told him my credit card info may need updating since it's been a couple of years, he then tells me there's a 2% transaction fee to use a credit card, that was the first I heard about that...so I sent a personal check in February for the deposit....they never did tell me when the roofers were coming...I emailed and asked, was told weather permitting it would be on Thursday which was 2 days away....it was very windy, they didn't show up....they did put a dumpster in front of my garage door though on Thursday...I asked if they could push the dumpster back, or away from the garage door...I was denied...they showed up without notice the following Friday, they did get the job done in about 5 hours....the roofers were polite, they worked hard and it was cold...the roof looks great! I have no complaints there...If you choose to use this company be ready for horrible customer service, they are very rude.....they also sent someone who said he was Brents brother here for the balance without notice...I had told them to let me know and I would put a check on the front porch...no calls, no emails....he just showed up at my door....glad to be done with this company after 2 years....But I do love my new roof. read more