This review is specific to the Deli Counter in the Pavilions at Sepulveda & Jefferson in Culver City. We needed to acquire 4 large deli trays of mixed Sandwiches for a local Softball Tournament. A last minute call was made to Noah (Deli Manager) and he couldn't have been more pleasant and accommodating. Very early the following (Sunday) morning, we showed up at Pavilions, not sure of what we would be receiving, given the very limited amount of time we provided. We were met by Noah and Teresa (I believe), both with big smiles and cheerful demeanor. They retrieved the 4 trays from refrigerated storage in the back and wow.... the trays all presented very nicely with each tray appropriate garnished and a centered cup stuffed to overflow with premium Boars Head condiments. The sandwiches were all delicious and everyone enjoyed them very much. Great product and very competitively priced. Thanks Again Noah!! read more

Pavilions - A small sample of what this Deli can do. - Grocery Near Me - Culver City, California

I came here a while ago and I liked it. I feel like there was more selection than last time. Their meat section and everything had a lot of different options. When you walk in the have a lot of fresh fruit. Then they have a Starbucks and a Wells Fargo. Also a large pharmacy. Everything looked fresh, and I liked a lot of their vegan options over in the frozen section. It seemed cleaner and nicer than the time I came before. So I'm boosting them up 4 stars. read more

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This review has nothing to do with the availability of product, hours of availability, or even customer service levels within the grocery itself. What it doea focus on is the management team in place who continue to outshine their competition (at least in the Westside of LA but probably in a region far wider) when it comes to the hiring and employment of people with either mental and or physical challenges. More often than not, you'll see them putting in work either offering or receiving the numerous grocery carts that most of us leave near our car. In some cases you'll see them even cleaning the outer portion of the trash can-yes sir. If nothing else, in this respect, I salute the hiring/management team at this Pavilions location. read more

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I came to pick up a DoorDash order and had to wait an unreasonably long time for the first bag. Then I got a second order, and the wait was just as ridiculous. On top of that, they told me to get a cart myself and made me wait even longer. I felt completely disrespected as a Dasher. I strongly recommend DoorDash not to send drivers here anymore. This store does not value our time. read more

Pavilions - Grocery Near Me - Culver City, California

Came all the way to this store because mother wanted some SEASONED Jennie O turkey burgers. Out local Vons stopped selling them. Actually, all Vons locations stopped selling them. Walmart/Target/Food4less/Smart & Final dont sell them. They only offer non-seasoned. However, Superior sells them. They are just frequently sold out. Unfortunately I wont be returning here. This store seems to be full of "bougie" shoppers. Who storm passed you like you are a piece of crap. No manners whatsoever. Usually when we go to local grocery stores, shoppers will greet and acknowledge my mother as they pass her and/or they will make eye contact. However, at this location, most shoppers will d@mn near knock you down just to go between you/your cart and remaining space left on aisle. They don't say excuse me or they don't even acknowledge you. Some of the employees were like that as well. It made me feel uncomfortable and unwelcome. I don't like to be around people who think they are above and beyond strangers. Even when I went to self-checkout. The mean Pavilions employee told my mother and me that we had to too many items. I told the lady that the bottom cart and top cart were separate orders and contained less than 15, each. She looked at me crazy and just waved me on like a dog or something . Only reason why Im giving this store 3 stars is it has SEASONED Jennie O turkey burgers in stock. Which all local stores stopped stocking or depleted stock. Moms got two packs of SEASONED Jennie O turkey burgers and I got one. Mine will last until next year . Hopefully I wont be forced to come to this location again. read more

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My favorite go to market , good selection . Love their weekly specials . Pleasant staff , very friendly .

This store is trash and I wont be back ! I come here 5 x a week on the way to work to buy lottery. Today I bought $ 23 in groceries then tried to buy Lottery and an error came on the screen. Clerk refunded my money but when I asked to buy direct from the customer service desk, she said the only one with authorization to sell left for the day. It was 2pm - unacceptable! Please have a regionsl manager contact me directly, as all the other Pavilions sell Lottery draw games at the desk. Ron Wishnack 818-400-3693 read more

Shout out to this store for their huge selection, personalized customer service, and DELICIOUS (!!) in-house made bakery items. Underscore and bold the delicious because their bakers are incredible. I just purchased a wild berry pie and a pound cake from their in-house bakers to take to my parents' for pre-Thanksgiving, and both are INCREDIBLE. I also love their in-house made cinnamon bread. Oh and their chicken pot pies are also such a treat. I appreciate it when Anna hands out samples. She is just the sweetest, the samples are tasty, and they inspire me to make new dishes. Whenever I use the self-checkout and mess up, someone is always there to assist me. Honestly I could go on and on because this is my neighborhood store and I'm here all the time but you get the point. read more

I think I learned to tolerate this store when it was my closest option in Hollywood but really. Why come. Bakery selection unimpressive hot food unimpressive everything normal but upcharged. Not by much but by enough that I know better. They cater to the surrounding communities with pig cookies for 1.50 that are 85 cents at an actual authentic grocer. I feel like people only shop at these places to make a scene or something. Just silly. Nothing I need here that I want to pay extra for. All their day old stuff gets donated so they make money that way too by charging full price as a tax write off. If you didn't know that's how that works. read more

What a mess.... Came here for two bottles of wine all the lanes have 4-5 people and gave bern in line for 10 minutes. We are just getting to the conveyor and the agent tells us to go to another line. What I ask? She says she has to do lunch and will get in trouble. We have two bottles of wine it will take 30 seconds.. I ask why she couldn't have told us earlier, she states she didn't know. We ask again just to ring us up and she wags a finger and that's the end of it... Wow.... I'll never come back. read more

Badly run store. Managers are inept and are clueless and cashiers often overcharge you on your bill. The cashier overcharged me and after looking on my receipt, (mind you, I hadn't even left the store yet) I went to the manager, and she agreed that I was overcharged, after showing her my receipt. I asked her if she could give me a refund and she said there was nothing she could do, and that I had to get back in line with several people already waiting. Ridiculous! read more

Pavilions offers premium options, but I wish this store is a Vons instead because many identical products are priced higher. However, I appreciate the walking-distance proximity. read more

I didn't know how to use Digital Coupons. Mr. Keith C. was knowledgeable, professional, explained the process. I appreciate he took the time to assist me.Excellent Customer Service!!! I'm happy he valued me as a customer. Store is well stocked, clean, produce dept looked great. I'll shop there more frequently. Thank YOU! read more

I'm giving it 5 stars because this is the first market I go to that gives special needs people an opportunity and I really love that. It really makes me happy to chit chat and see the smile on their faces. Gives me hope for humanity. But also please be patient and don't be mean. I've seen some people being mean and that is not cool. read more

Beware of this store specifically the Starbucks inside of the pavilions they are giving out counterfeit $20 bills for a change to children and will not do anything to address or rectify the situation. They are fraudulent and steal from people. I don't know what kind of game they have going on but It's really sad to do this to innocent kids, especially during the holidays. I have attached a picture below, so you know what the counterfeit money looks like. read more

Pavilions - This is a real $20 bill and it's easy to be mistaken. My (teenagers) would never guess that they would give them counterfeit money. - Grocery Near Me - Culver City, California

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I have ordered from the Bakery numerous of times and Customer Service and Baker Always On Point! I Am Always Satisfied and So are the Guests Eating the Cakes! Xo read more

Pavilions - Awwwee. I Luv It! Cream Cheese Icing! - Grocery Near Me - Culver City, California

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Checkout clerks - 0/5 stars because they are as mean as they come. There's one male clerk who is pleasant but the women are not nice. I just witnessed one berating an elderly woman. In fairness, when there are this many mean employees, it could be the management. I will now drive miles to avoid this store. Grocery department 2/5 stars - they constantly sell food beyond the expiration. Pharmacy 5/5 stars - They're always kind and helpful. read more

I have been shopping at Pavlions in Culver City for more than 30 years, so I know it well. This review is about Robert in the produce department. He is ALWAYS pleasant, helpful, patient, and kind. He is my absolute favorite employee at this Pavilions. Thank you, Robert! (Robert's demeanor is in sharp contrast to a number of other employees, who should not have any customer contact.) read more

Surprised to finally find smoked turkey parts here! I went to the usual locations and none were found, Pavilions IS my grocery store of choice but they never had smoked turkey before, after leaving two local grocers that normally carry what I needed I went to the internet and much to my sheer glee my local Pavilions has a full stock of smoked turkey & hamhocks! But also someone in the meat department that could help guide me! read more

The best grocery pickup service!!! Produce beautiful and had every item I wanted:) plus the app gave me huge discount!

The bathrooms are disgusting and shameful. For a multi million dollar operation to have such pitiful and stinky bathrooms is just disgraceful. Men's and women's. Get a contractor in there are repair them! read more

My grandson had a big first birthday and Erica at the Bakery made a great cake in the shape of a car that was a hit at the party. Thank you Erica for making it so special. read more

Today, 9/21/24 at Pavilions in Culver City was another wonderful experience! Theresa at the deli provided such an amazing customer service. I had ordered fried chicken in the morning to pick up at 12:30pm. At our first encounter, Theresa already exemplified top notch customer service. She was pleasant, friendly and courteous. When I arrived to pick up my order, another staff was helping me out but I waited a while for the fried potatoes and Theresa took notice of me standing there waiting and she immediately came to help me out. Very grateful for Theresa's service. She was kind and polite and very professional. Theresa should be a mentor for others and teach other staff about what customer service truly looks like. This Pavilion is a great market. They have a clearance table where you can really find some great deals. The ambiance is welcoming and clean. Convenient and has many fresh options. Located on Jefferson Blvd in CC. read more

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Well merchandised store with friendly associates. Free of clutter. Deli was busy but they were staffed for a busy Friday. read more

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Now I know why I love shopping at Ralphs and am loyal to various Ralph's locations... I don't come to this store much, but I needed one thing that Ralphs doesn't carry. When I was ready to check out, they said the internet went out and it affects all the check out registers. They said it's indefinite when the registers will work again. Well, now they said the internet is back on, but the registers still aren't working. In the meantime, all lines are a mile long with people waiting...They said they'll hold your cart if you want to come back...WHO WANTS TO COME BACK?! Unbelievable and ridiculous!!! Talk about a total waste of time!!! read more

My Mother comes here to conduct business for Western Union. This store is always so busy BUT the employees are always always attentive! And the store is always soo lovely. My mother waited for about a good 10 minutes to be assisted...lo and behold JOEY, the store's SUPERVISOR was such a gem. Although very busy he was aware of everything that was going on in the store. Yet he was so very patient, kind and caring towards my Mother AND ATTENTIVE. And he's only 28!! For a man soo young he sure is mature....I see him moving to the top! He's what I call an old fashioned customer service oriented individual. Thanks Joey for being soo sweet towards my Mom. I appreciate you! You mad a world of difference and we're definitely worth the wait! read more

The grocery store is located in the plaza with a large planking lot shared with many other merchants. The food selections and other stock was great though the overall conditions for the facilities are old and disorganized, service in the end was fine. read more

Pavilions - a grocery store aisle filled with products - Grocery Near Me - Culver City, California

I went in to the bakery this morning to grab some of their amazing, delicious donuts and Salvador/Salvatore introduced himself. He was super sweet and really amazing! read more

I needed a container of eggnog, and since it was after the holiday, I was running out of luck. Went to two stores, nothing. I called Pavilions on Jefferson, and I was transferred to Chris in Dairy/Deli. He was super cordial, and said that they got one final late load of eggnog last night, and they had five more bottles in the back cooler. I told Chris I'll be there in 15 minutes. Once I got there, he brought two containers out for me. He professionally explained how it was the final shipment of the season, and they were trying to move the eggnog out to make room for new seasonal product. Not only did I buy the two jugs he brought out from the back cooler, but he also marked down both bottles to half-price because it was after Christmas (mind you, the product was fresh-- it just came in the night before). Five stars to Chris in Dairy/Deli and Pavilions for exemplary service. Super job! read more

This is the Disneyland of grocery stores. It's a large, well stocked store with lots of variety. It's very clean and has a helpful staff. What more could I ask for? Love it! read more

I love the cakes they are so good and delicious. They also let you write stuff down in the cake like happy birthday. They have great service. read more

Love this grocery store, The variety is amazing What else can you ask for? Is a grocery store/bank/Panda/sushi Bar & pharmacy!!! read more

Today, I am writing about an incident that occurred at my last visit. I would normally consider this to be a 5 star establishment, including everything else that occurred that day except for this incident. It was a quiet evening on June 21 after 9:00 p.m. when I was shopping there on a quiet evening. I always use a cart to shop so that I can use both hands, but after the courtesy clerk was able to fit everything into one bag except for a sixpack of a soft drink, I grabbed my stuff and left my cart at the front of the lane in front of the courtesy clerk. As I walked towards the exit, the courtesy Clerk, yelled out, "Sir, you forgot your cart!" Thinking I might have left something, I looked back and the courtesy clerk was pointing to the cart Ieft at the front of the lane. I called back, "That's OK, I don't need it!" As I turned back to walk out, he yelled, "Sir, you mean, you aren't gonna even..." and before he could finish his sentence, I yelled out again, louder, and slower, "That's OK, I do not need it!" I looked back to make sure I did not perhaps forget and item, but when I did, he was still standing behind my empty cart as though he was waiting for me to return. By this point, the checker had stepped back out of her lane and was looking in my direction. There was no customer behind me during checkout and I did not see another person approaching to checkout. The checker and the courtesy clerk were discussing the courtesy clerk's break and he said something to the effect of "I'll take my break after this customer." Since I did not leave any items, it is clear that the courtesy clerk wanted me to return the lane in order to take the cart somewhere else. Assuming he wanted me to take the cart outside with me, since I was halfway out the store, I would have had to stop and return to where he was, put my bag and beverages back in the cart and then retrace my steps on the way outside. As a courtesy clerk, who I assume is paid to move carts around, he could have easily push the cart to whatever place in the store made him happy. Because it was a slow night, it heightens my concern. The time he spent calling out to me twice and standing there waiting for my reaction, he could have pushed the cart where he wanted. This employee needs training in customer service and simple courtesy. I would appreciate a response from the organization to know that they are addressing this issue. As I said, this store has met my expectations of it in the past and I have higher expectations of it than other stores. This incident fell way below my expectations. read more

Wonderful customer service from Anna, the woman who gives out samples! Made my day :)

I placed an order for pick up for the first time, and it's probably the worst service I have had. Over half the items are missing, but somehow there is no checking to confirm accurate item amounts and labels (the way Instacart makes the shopper check off items etc). The order I placed does not at all match the final receipt. I ordered 4 pears, I was given 1. Ordered 1 pound of beef, given 1/2 (1 lb cost a total of $18-19 online... but final receipt has 1/2 lb for $17.63?!). In total 4-5 more items missing while I was only notified of 2. I requested a refund online and I can only select items that were on the final receipt (how do I show proof of a missing item I don't have???) If your store can't support pick-up shopping, save us all the annoyance and simply don't offer it. read more

The store is usually clean and well stocked when I visit, most of the associates I have encountered exhibit a positive and customer friendly attitude. Minus one star because the restroom is often times unpleasant. read more

This Pavillions Pharmacy is very busy; the pharmacists and staff work diligently to help customers. However, Pavillions should be ashamed of their system. Their system has caused so much stress from repeated lost fax prescriptions; poor telephonic messaging quality; notifications texts; and reminder text messages afer the staff has pulled the RX from the shelf. I do not blame the staff for Pavillions not providing a professional and reliable system. Hopefully, Pavillions will respond and immediately upgrade their system to the 21st Century. The pharmacists have gone above and beyond to cover for their failed system. What a waste of professional labor time. Someone at Pavillions needs to perform an evaluation of how their faulty systems affect labor and production. The store in general is decent. They rely alot on plastic packaged vegetables and are always out of organic vegetables. But, ptherwise they have a good selection and even have some unique foods. Never had a problem with cleanliness as another review stated. It is a very busy store. read more

This used to be a great store but it has definitely aged. My favorite things - 1) check-out clerks. They are quick and friendly. I get excited to see who's working when deciding what line to hop in. 2). Layout of the store is easy to follow. Thankfully they have kept the same floor plan and items are always right where I know to look! My biggest complaints- 1. they want you to use their app but there is no wifi signal in the store. Good luck updating the app as you shop or checking your shopping list/coupons while in the store. 2. There are a lot of expired items on the shelves. I've learned the lesson the hard way. After multiple return trips with expired food, I now know to check dates on every item (I almost always pick up something past it's prime). read more

I needed one more item (mozzarella cheese) and they forced me to checkout 2 minutes before closing. Now I have to go to Ralph's, where I'll go directly from now on. read more

I'm assigning 3.5 stars, calculated as follows. Starting with 5 stars because the store itself is nice. Well laid-out, has a good selection, and the produce is quite nice. Extensive bakery, good cheese selection, nice flowers, etc. Parking is also pretty good. I knocked off 1/2 point because they are not as diligent about checking expiration dates of their pre-made food as they should be (yes, it's also on the customer to check, which is why I only took off 1/2 point). I took off another point for the check-out person, even though she hopefully isn't representative of the rest of them. Besides not being very friendly, I had brought my own bags and she seriously overloaded my regular shopping bag (full to the brim with heavy items). She also put a lot of perishables (meat etc.) into the bag even though I had also given her four empty "cool" bags to use, which she ignored in favor of overfilling my regular bag. When I started moving some of the perishable items from the overloaded bag into one of my cool bags, she made a snarky comment. She was not appeased when I said something apologetically about how I was worried about the bag because it was not in good shape (it already was starting to get holes and I was worried about the handles ripping out). She then informed me that she doesn't fill bags with more weight than they can handle (yeah right) and then asked me rather aggressively whether I was going to bag my groceries myself. I was happy to agree (possibly to her surprise) because that way I could make sure the cold stuff stayed cold and she didn't put heavy stuff on top of light stuff. At the end she again made a rude comment, which I ignored. If a grocery store checker is not motivated to do a good job bagging the groceries even when she has time to do so, at least she shouldn't act insulted when the customer does it herself. I would probably go back to this store again but make sure I don't end up in her line. read more