Initially had a great interaction with the sales representative here…read more She was very knowledgeable. The boutique offers a beautiful selection of carpets and at a competitive price. However as our installation proceeded in several rooms over the next few months the initial kindness I encountered seemed to wane. There was poor communication at times, as well. Overall their products are high quality and their experience is valuable. I would go back to the Carpet Boutique but I wish their custom service was consistent.

Patricia was very helpful! I organized a retail store in getting new carpet at the Bal Harbour…read moreShops but had accidentally picked out a non-commercial carpet. Patricia worked with me as I chose a new carpet and didn't push on selecting a more expensive style or buying excess carpet for the future use. The techs came right on time and finished the job within a couple hours so it didn't interfere with the store hours. They took American Express for payment without charging any extra fees- which made it really convenient! I would highly recommend them to anyone who needs new carpet!

Honestly, this company has had not only a solid reputation for high quality craftsmanship and…read moreprofessional installation for decades in South Florida...but their honest communication with customers is what always sells me. I have been using these guys for years and have never had an issue to date. I would recommend them in a heart beat.

If you're looking for great quality, reasonale prices and top-noch service... Palmetto Carpet is…read morethe place to go. Go & see Robert the owner and He'll give you a deal and best yet... will take pride in his work.

This is the company that we always use when it comes to installing floor. They're very professional…read moreand do carpet installation, VCT installation, LVT installation and baseboards installation. They do floor preparation before the installation, use top notch products and are very accommodating with time. Every time that I've needed to deliver a work ahead of time they've move their schedule to fit me in. Also they're very trustworthy, which is really important, I know I can leave them doing the installation by themselves. They also clean after themselves. I'm attaching some pics of the last work they did for my company.

Unfortunately my experience was not the best. I was quoted one price for the service and they sent…read morea guy who wasn't prepared to remove the carpet. No cart to carry away, no tools, nothing. I quoted them 1000 square feet, even thought I know it was more like 800. They gave me a price of $400. Then they decided to add an additional man cause they had to move furniture which was clear in my photos which came out to $550. They did not remove the nails from the boarder and didn't clean up after carpet removal. At that point I decided to go with someone else for the flooring there after. I do not recommend this place.

Walked in. Hot some lovely carpet for my rental property. And it was installed the next day.read more

I have been to different flooring companies and I must say the service I had received at Don Bailey…read morewith Karen being the best I've encountered yet, Karen showed me professionalism, and knew exactly what I was looking to accomplish with my new floors. I am so happy with the overall result and can tell you, you'd be happy too

I bought 2 rooms of wonderful Carpet from Barbara at the N. Miami Beach location. She was very…read moreprofessional and explained d the advantages of the carpet. Best of all were her team of installers that were terrific and extremely neat and made an unpleasant task enjoyable. BRAVO!.

From the owner: Have you realized that the beauty and value of your home are only as good as the flooring on which…read moreyou're standing? Since 1979, The Carpet Boutique has served as the area's number-one source for top-quality flooring products in Coral Gables, FL. Our showroom is filled with exquisite options to meet all of your decorating and flooring needs at our family-owned flooring store. We strive to develop a lasting relationship with each client with honesty, fairness, and respect. Our expert design team and installers have years of experience and can help you make the choice that best fits your residential or commercial setting. Contact us today, and let us exceed your expectations.

This is a hometown company that deserves 10 stars! Don Bailey flooring has carpeted my house…read morepersonally and my adult children's! The quality and service of carpet, LVP flooring, marble, tile, and any product that is on the floor is exceptional quality! More than that, the service, professionalism, and price cannot be beat! I've been a customer for over 20 years and would never go anywhere else! Recently Karen donated red carpets to Hollywood Central K-8 School and delivered them at 7:00 AM for the red-carpet VIP school event! You can't match that generosity, and community service! Thank you, Karen and Don Bailey Flooring!

Joe at the miami biscayne blvd store did an amazing yet easy job in helping us with the entire…read moreprocess. From beginning to end. The install was just as good and convenient .

One star is too much. They refused to match price. Larry my salesman wasted days. Then would not…read morereply to my request to match price. After this I started reading reviews and saw many customers that had problems from pricing, quality and honoring warranty. . Do your honework and uoull find a better choice.

Three weeks ago my husband and I setup and appt with Empire Today for bedroom flooring. The sales…read moreperson shows us floors we pick one and he says if you book in the next week we will give you a discount. So we book for a week later on a Saturday. The Friday before late in the afternoon I get a call saying the installer cut his hand and they can't come and cancelled our appt. And scheduled it for when they wanted it smack in the middle of the week. I called my sales rep 13 times and finally got him and said no we want a Saturday and afternoon appt. So he says let me call my boss and ask if that's possible. He books it for today. I asked him about our bedroom furniture do we have to move it he said no they do that it's in your contract. So this morning at 6:45 am I receive a call from them saying they would be there between 8-830am, I said no my salesman says Noon or afternoon, she states we don't make afternoon appts do you want to cancel like she was hoping I said yes. I said ok I guess, 8 830 goes by no one. I call the number she called from and she say we're on our way 5 minutes. She arrives with a little mini van and 2 guys in another van. She had the nerve to back into my driveway. She comes up to the door and say Hi maam how are you I said not happy she says to me yeah me neither, she has the sample of the floor and she says verify the sample before I come in. So I did. And then I said to her my husband and I decided to move the furniture to help you out but the bed you'll have to move and it's a sleep number with an electric box underneath it and it's plugged into the wall. She says we move no furniture especially electronic beds. Let me see it and brushes past me. She goes in to the bedroom looks under the bed and says yeah I don't think so she gets on the phone calls some guy name Mario and says no we won't move this so unless your going to do we're done, I said I guess your done. I told her I was done when she called me this morning she pulled a face and walked out. So now no flooring and now my husband has a line of credit with them for nothing. Apparently I just read online that in 2024 they were in finanacia, trouble. DO US ALL A FAVOR and close down! Nothing but lies and empty promises, I will take my business elsewhere!