Went to Paul miller motivated to purchase an x3. Days prior got a trade in value for my x5 so had a rough idea what I was looking at. Two Days later got a trade in at the same dealership for thousands less. Our sales person Joe was good working with until he brought Ryan McGowan sales manager aboard. He was rude and his people skills were weak. I had no problem if the deal wasn't going to work but his delivery was horrible. We got up and left immediately. Not only would I never buy a car there I also would never even step foot in for service there again. Ended up buying from bmw kenvil a few days later with a good experience. Thank you Ryan McGowan Paul miller Wayne for a terrible experience. read more

My issue with this dealership is when I purchased my new 2022 BMW is was promised that any time I wanted to come in for a complementary car I could. As of Nov. 1st I am informed that is no longer the case. I really hate it when I was promised something and then you take it way. Keeping your word is extremely important even for a car dealer. Very disappointing and I was having such a good felling about this Dealership. Note: I have NO complaints about my salesman, Ron was great. read more

I am updating my review based on Paul Millers response. Everything I said in my last review occurred. However, they were so quick to respond and took amazing care of me and quickly rectified the experience. They had someone come to my house and drop off a loaner car. The whole process was so simple and nice. read more

I had a great experience purchasing a car for my company through this dealership. The sales person, Frank Law is the best sales person I've bought a car from and I will definitely be buying more cars for my company through them. Honestly one of the last honest dealerships left out there, especially during this time of mark-ups and bogus fees by other dealerships, Paul Miller BMW does not partake in any of that. Thanks guys! read more

Flew down from NH to buy a BMW X6M certified used vehicle, as well as "Paul Miller certified" Car had a clean carfax and I was told they knew the person that traded it in and serviced the vehicle. Drove it for five months paint is chipping off hood, come to find out looks like car has been painted and it's a materials issue. The sales process wasn't the friendliest experience I've had, but this is the icing on cake. The "Paul Miller Certified" means pretty much nothing. read more

The staff at Paul Miller BMW seemingly went out of their way to embody the WORST of car buying. After agreeing to a deal for a car, I was first told that I had to physically be present to sign for the car. As I live 800 miles away, that's a bit difficult. This lead to a series of run arounds so that my incompetent salesman, Allen Morel, could verify whether I had to be there physically to purchase the car. After zero contact from Allen for 24 hours, I tried to contact his manager, Jimmy Estevez. Jimmy, the apparent decision maker was out for the day. I then left multiple messages for the General Sales Manager, Ryan Brock, and even sent an email. Ryan didn't return a call or an email. Allen then insisted on a $2,500 deposit for the car. This was a bit bewildering as he still hadn't figured out if I needed to fly to his location and it was steep given the price of the car, but I complied because we had negotiated a deal on the car and even though I was still waiting on Paul Miller's staff to put everything together, I trusted that our negotiation was in good faith. Then, after sending a credit application with an authorization to charge my credit card for a deposit, Allen claimed he didn't get the authorization, but acknowledged receipt of the application. They were both included in the same attachment, so yet again, I was a bit bewildered. Finally, I received a call from someone who was submitting my application to BMW credit. As we reviewed the terms, he informed me of a doc prep fee (a fee for Paul Miller to fill out their own paperwork) that was not disclosed in our initial negotiation. This was quite hefty, so I asked that Allen call me to discuss. Only then, after dropping every ball possible, needlessly delaying the process, and displaying nothing short of total and complete incompetence, did Allen flippantly disclose that he had a second deposit on the car I had already agreed a deal for two days prior and I'd have to pay the undisclosed doc prep fee or they'd sell the car to another buyer. I consider this negotiation in bad faith. It's a pathetic means of conducting business and is absurd given that Allen spent less than 20 minutes putting this deal together (I never drove the car, I never spoke to him, I simply sent an email with an offer which was received and accepted by the Internet sales manager). I buy 6-7 cars a year. I'm active in the BMWCCA. I also work in sales myself. I have NEVER witnessed anything this disgraceful, underhanded, or lacking integrity. I highly recommend seeking an alternative dealership when you purchase your next car. read more

Terrible service. My wife received a ticket from a cop for the rear lic plate marketing frame they put on. $50. However, after over ten years of buying and service with them and paying premium for the services, they wouldn't cover the ticket. They then told me that the bolts looked frozen and if they snapped removing the frame, I would have to pay $150 to replace it. UNBELIEVABLE! They lost a customer over $50!!!! read more

Everything about this place sucks. Makes owning a BMW terrible. Time to pick a new manufacturer.

The staff at Paul Miller were very professional and responsive with my first experience buying a BMW CPO car. Tony Herrera, their sales representatives, was able to help me compare the various car models and features. I highly recommend Tony and the Paul Miller group if you are considering buying a BMW in this area. G-Oakland NJ. read more

Other than the fact that I received great news that my car was in perfect condition, which Paul Miller had no influence on, my experience was terrible. I received my car with multiple clearly visible scratches that I know in fact was not there prior to the service. I tried contacting the dealer 30 minutes after I picked up the car and a woman answered who I explained the situation to and she transferred me to whom I have no clue and no one picked up. I then tried to call back the same women using the prompt menu selections which I did before and she didn't answer. Not going to lie I called about 7 times to each department because this is ridiculous. Does anyone know if they're required to do a walk through to take notes of any dents or scratches before servicing the car? Of course I didn't take any pictures before leaving my car in the hands of the dealer because I don't about anyone but I trust that they would handle the car with care, which clearly is not the case anymore and since my car is CPO I don't have a choice but to go back to the dealer for major repairs. I did leave a voicemail so let's hope they at least have the decency to call me back. Quick note - this incident happened today and I haven't given them time to rebuttal but in all reality this shouldn't of happened especially with a luxury brand whom we trust (isn't that why we buy them?). B read more

I leased my X5 from Paul Miller in 2015 and was happy with the experience. I am at the end of my lease and have contacted them multiple times to provide me with a copy of a wear and damage warranty I purchased and they refuse to provide me with the document. I am nevertheless inundated with emails, phone calls and mailers from them soliciting me to lease another vehicle despite unsubscribing from their notifications and advising Marcelo in finance (who promised to mail me the document I requested last month...still waiting) that I will be purchasing my next vehicle out of state. Robert Mann in sales has proven to be the typical car salesman who doesn't care what the customer is entitled to unless they are making their money. My ownership experience was wonderful as was my initial sales experience but I would rather Uber than deal with the current sales team at Paul Miller BMW and their mercenary approach to customer service. read more

I want to take the time to tell everyone how wonderful my service advisor was at Paul Miller BMW in Wayne. My advisor was Mr Bob Smith and he was the bee's knees . From start to completion he handled my every concern and worry. My car was in for a recall issue for a blower issue and causes my heat and , air conditioner, and defrost to stop working. I felt completely unsafe driving my vehicle due to the fact it was below freezing and the body heat caused so windows to fog and reduce my vision in all directions. However at this time the parts were unavailable so what did this wonderful advisor do?? He called to have a loaner set up and expedited my parts. It was so nice dealing with an advisor who comforted me and understood the issues I was having. The work was done quickly and flawlessly. Car is running amazing and most of all I feel safe getting my kids where they need to go again. The mechanic took the time to speak with me and go over any other issues and explain the recall and the car was spotless inside and out. I highly recommend Bob Smith for all your BMW service needs he was fantastic . I will be a customer of his for as long as I have a BMW read more