I've been going there for about 25 years and the experience is always positive. Paul has given me…read moreinvaluable advice and lent tools to me to accomplish the work on my repairs. If the parts aren't there, they get them quickly and efficiently. I like the store more than the big chain automotive stores around because they ACTUALLY know what they are talking about.

The guys behind the counter do give you the impression that you are interfering with their more…read moreimportant things that they have going on, BUT when they are talking to you, they do know their sh**. They are very knowledgeable in pretty much everything automotive. I've used them for years, never had an issue. They have almost everything you need. If not, they'll have it the next morning. Can't go wrong going there.

This place has the worst customer service. It's actually laughable. They yelled at this guy in the…read moreother line next to me. He didn't even do anything. Lol Won't return.

So I went into advanced auto looking for double side tape I walked up and down the store and the…read morekid behind the counter was very buisy on his phone so I went up to him and asked were the double sided tape is he said it should be by the tape if it's not there then they don't have it. So I walked over we're the body chemicals are and there it was I went up to him and said just to let you know it was but the body stuff he says oh must of pissed him off he said nothing else not even thank you. Your store sucks your employees suck also you don't answer job applications that qualify for the job. I don't understand. Anyway never again. I hope your store goes out of business for your lack of interest in your customers.

This is such a well run Auto Parts Store that features an extensive inventory for just about every…read morejob you're looking to do on your foreign or domestic vehicle. Not the biggest store by any means but they make great use of the space that they do have.    I find prices to be very fair and the parts counter guys are very helpful and knowledgeable especially when you compare them to the larger Auto Parts Chain Stores where they know 'Zero' about 'Zero' and that's putting it nice like ;)

I used to be a car guy in my youth but I must admit, time and technology has left me behind. I have…read morejust recently been going to Lakeland. They are very knowledgeable, friendly, and patient (which I need!). Very helpful.

The back up camera on my 2015 Ford Escape broke. So I brought it to Route 23 Auto Mall in Butler on…read more23 South & had it Replaced For $650. One year later I got a letter from Ford saying the Camera has a Manufacture DEFECT. So I took the letter to Ford & said I want a REBATE for the $650. Since my camera broke & I had gotten it fix. For $650. They REFUSED!!! So I am here WARNING EVERYONE; DO NOT BUY A CAR FROM BUTLER AUTO MALL on Rt. 23 South in Butler. They DO NOT stand by their products!!! They DO NOT CARE about their CUSTOMERS!!! I am telling Everyone I know about how badly they treat their customers. Pass this on to Everyone that you know so they don't get Screwed Over by them. The Only reason I gave them 1 star is because you can't give them NEGATIVE Stars. I am going to have to Call, E-Mail, and Text the Ford Corporate Company and see what they can do!!! And see if they Really Care about their Customers.

My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

Found everything I need for my project cars here! Buick and…read morePackard selection of parts is excellent. Fast shipping. WooHoo!

I will never buy from them again! Ordered a steering kit for a my car and they sent a center link…read morefor a completely different car. I sent it back and they sent me the correct center link but the threads on one end were cross threaded and the nut wouldn't go on. I reached out to them to ask why they would even send that to me and they say "that's the only one we had" WTF?? Never again!

One of the better auto part stores I've been to. Amazing service, friendly staff and quality…read moremachine shop work. Will recommend to anyone, prices are fair.

This is an update to my previous review…read more I was waiting to hear if my media system was covered. I didn't realize when I bought the car after my 3 year lease, that the warranty was through a third party. They wouldn't cover the media system and the cost that was presented to me to fix would be $1500. Kia first offered to split the difference with me and offered the repair at $750. But that was still too steep for me considering the car was 5 years old already. Kia then offered me an amazing deal on a 2025 K4 which I picked up last night for my first month payment which is actually a few dollars lower than what I was paying for the 2021. Thank you to Roger for working this out for me and thanks to Jacob for being so efficient and professional. This is my families 7th Kia and they definitely insured more repeat visits.

I just want to say that Juan sold me a 2013 Kia Optima with brakes that are metal on metal I might…read moreas well not have any brakes at all? The reason I did not hear themis because Juan turned the stereo up loud to show me how great the radio was?

My battery died, so I called AAP and Vincent assured me he had the battery I wanted in stock and…read morethat he would remove the old one and install the new one for free. I got to the store and Vincent quickly and professionally helped me get the new battery installed, as well as new wipers. I usually do not do reviews, but I was so impressed and satisfied with my experience that I had to let others know! Thank YOU Vincent and AAP!!! Josephine M

From the moment I entered, I was greeted warmly and Vega help me with my back windshield wiper…read more,even help me installed. He went above and beyond my satisfaction. I highly recommend this place

Went to Paul miller motivated to purchase an x3. Days prior got a trade in value for my x5 so…read morehad a rough idea what I was looking at. Two Days later got a trade in at the same dealership for thousands less. Our sales person Joe was good working with until he brought Ryan McGowan sales manager aboard. He was rude and his people skills were weak. I had no problem if the deal wasn't going to work but his delivery was horrible. We got up and left immediately. Not only would I never buy a car there I also would never even step foot in for service there again. Ended up buying from bmw kenvil a few days later with a good experience. Thank you Ryan McGowan Paul miller Wayne for a terrible experience.

My issue with this dealership is when I purchased my new 2022 BMW is was promised that any time I…read morewanted to come in for a complementary car I could. As of Nov. 1st I am informed that is no longer the case. I really hate it when I was promised something and then you take it way. Keeping your word is extremely important even for a car dealer. Very disappointing and I was having such a good felling about this Dealership. Note: I have NO complaints about my salesman, Ron was great.

Needed four new tires mounted. Had two different pairs of wheels on car but brought it in with the…read moreother two to have a complete set of 4. They for some reason switched out the wheels on the rear that matched the extras I brought instead of putting them on front to make a complete set. Also, they mounted a tire in a wheel that had a crack. Dropped 6psi by the time we got home, flat within hours. Their answer is bring it back to have it switched on another wheel I have, but I have to pay again. How's a tire shop not there to make sure the tire is holding? Couldn't find a spray bottle and some soap and water? I suggest anyone reading to go across the street to etd

This establishment doesn't have the most welcoming environment. The employees are standoffish when…read moreasked questions and their prices are definitely on the high side. Didn't spend much time in there and I certainly won't be going back. RJ