Totally unprofessional and untrustworthy Some many problems with poor work and work that was never completed billed as per photos They also left a adult magazine on our fireplace which my wife found during construction Beware of them read more

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So a small pipe froze in my house my insurance company sent this company over... they took down two kitchen cabinets and cut one hole in the wall which exposed the pipe (please look at my pictures. ran 2 dehumidifiers for 2 days *this did NOT include fixing the pipe which I pulled out myself. Liberty mutual informed me that this small claim could raise my rates Ok no problem I will pay for the service call myself UNTIL WOW 953. 57 cents for 1.30 hour of work at most this did not even include patching the wall or putting the two cabinets back sure for another $350 they would patch the wall and put the cabinets back which would take maybe 2 hours? (Paul Davis words) how is this for reasoning? The gentleman that came to get the check for payment told me this... This amount is what he would charge the insurance company so that is what he is charging me real nice right? no break for the small consumer. I should have known they were up to ripping me off when the girl on the phone repeatedly told me make sure I have a check to pay them. Well folks this is why our insurance rates are so high ... The guy who picked up the check ;I thought maybe it was just a worker for the company nope it was the owner. I asked him for an itemized receipt which he could not give me after he took the check said I would be mailed one? What type of company does not carry a receipt book with them? Got another estimate for the same job 350 for everything and I explained what had happened. They too said oh wow sorry that is a way too high price. read more

***********Beware of this company they are total crooks and thieves and you do not want to ever use them.*************** And one star is being extremely nice as they deserve negative stars. We had a pipe burst in our kitchen and I did not know how much damage there would be so I called my homeowner insurance company. They recommended Paul Davis Restorations and said that they could have some one there in a day at the most. My insurance agent said that depending on the cost of the job it might or might not pay to put thru insurance as I had a $500 deductible too start and it would raise my premiums if i put a claim thru. Paul davis came and took down 2 kitchen cabinets and cut a hole in the wall to show where pipe had burst. At that point they came in with a dehumidifier and two fans they put in the basement to blow air up so the dehumidifier would take out all moisture. There where either 3 or 4 guys there and they where in the house for maybe 30 minutes maybe 40 tops. Then they said they would be back to take the equipment away and fix the wall and put the cabinets back. After about 3-4 days they came back picked up the machines and that was it did not here back from them???????? I finally got a call from the insurance company asking if I wanted to put the claim in or just pay out of pocket I said I would just pay out of pocket as it would be cheaper in the long run. After about 4-5 days more a woman from Paul Davis called and said that they needed to get paid and it was $950.00. I asked when they where coming to fix the wall and put the cabinets back as when the workers where there they said that that would be done as soon as they picked up the machines and now it was 4-5 days past that. The the owner Paul Davis came about a week or so later saying he was there to pick up a check and if we wanted the wall fixed it was an additional $350.00. They original estimate for the insurance company was 950.00. I had asked several times what the cost would be if we just have them do it and we pay i never got a direct answer. The boss did however say the estimate that they gave us included all work. this company is a bunch of crooks and I would never use them again and i would tell every one I know never to use them ever as they are crooks and liars. I can sort of see overcharging the insurance company but hard working everyday working American that is truly a crime. Its bad enough they are screwing the the insurance companies but a hard working American who is getting by that is just bad business. When my wife called they seem to have two prices one for insurance companies and one for homeowners who call??? when the owner Paul Davis came to pick up check we wanted to know why the price was the same as if the insurance company was paying. The owner was extremely rude and nasty and said that is the price. ********do your self a favor never use Paul Davis Restorations as they are crooks and thieves and way overcharge for there work. I paid $950 for them to take down 2 cabinets 4 screws each and cut a whole in the wall and take out a bit of wet insolation a total time of about 20-30 minutes and another 10 minutes to bring machines in and set them up. You gotta be kidding me.??????????????????? Just a note I pulled the broken pipes out myself which took 10 minutes and had someone who was painting the kitchen put up a piece of sheetrock and it came out beautiful and cost nothing and my wife and I had to put the cabinets up ourselves not a big deal took 10 minutes. read more

We hired Paul Davis Restoration to replace our front porch and roof in July 2017. The project manager (Austin Zimmerman) kept giving starting dates and each one was never met. When we signed the contract, we were told the starting date would be the first week of August. Then the second week was given. The beginning of September date wasn't met because he said there was trouble with getting the work permit. I went to the online city page and saw that the permit was applied for and approved on 9/3/2017. This project was't started until mid October. I also never knew if anyone was going to work unless I emailed or called Austin never gave a completion date. We signed contract in mid July, 2017 and work wasn't completed until mid August 2018. It took him 13 months to finish a project that should have only taken 3. There was no communication on when or if w ork would be done unless I became aggressive. It took the subcontractor four tries at installing a simple drainage system from the porch eaves to the main downspout. The first way he did it, the eaves drained down the front of the house, spewing water into my neighbours' yards. This violated a city building ordinance. Also, the main iron downspout acceptors were hacksawed off for no reason. The first time building of the support under the porch was total crap and not to code. I called the building inspector and was told that the project manager never put it on the work permit. I'm assuming he expected if he didn't put it on the permit to be inspected, he could do a shabby job. The inspector came to the house and explain how it was to be done. Also, there was wiring done off of cloth wrapped wire, numerous scratches and bumps on the aluminum wrapping which they supposedly fixed with white spray paint. The front bay window that was supported by the porch roof beams was never given new support after the roof was removed. I have a degree in architecture and know when something needs supported. I'll be suing them for money to have it done. I'm disabled and need a hand rail to safely get up the steps. I asked him to leave one for me, but he never told workers to do so. They cut them off. Also, he wouldn't install a hand railing when work stopped early December. I was told they connected to the porch rails and couldn't be done. They weren't. Also, no porch eaves were installed. So, melting snow and rain ran onto the steps and froze. I slipped and smashed my right knee into the top cement step trying to get up the stairs. I have a knee injury that so far has cost me $4,2000.00 in medical bills. Obviously, this is a company not interested in hiring reliable, honest people. The workmanship was horrible. They don't care about the client. I would never recommend this company to anyone. read more

Greg, the owner, came out on Friday to do the estimate.We had an ice dam and a project in our basement which required 2 estimates All was good. He said the estimate would've done Monday Then came actually doing the estimate. Greg failed. After a week I called, no return call. 3 days later I called again, no return call. After 2 weeks I called again. (Are you seeing a pattern). I asked if they didn't want to do the work and was assured they did by the rude office lady. After 3 weeks and letting them know I was headed to their office they sent the estimate to the insurance company. I never got the estimate for the basement project. They just called to tell me they wouldn't do the work. Lol. After dealing with them I had no plans on ever hiring them to do the work. I would suggest you find another company if you don't want the runaround read more