Moving in town, Patty Wagon was recommended to me. I just needed a ride to and from the grocery store. Even though Patty Wagon is for longer trips and medical appts I was assured a trip to the store was ok too.
Out of 15 trips, they were late 15 minutes or so 3 times, they completely did not come pick me up at all 3 times and one time the ride was over an hour late.
One ride was over an hour late. I had to call twice to find out what was going on. When she did arrive, she left the car running. She did not open the trunk for me to put my groceries in. I had to load them myself. She was on the phone the entire time. Even after I had my groceries in the car and was in and had my seat belt on, she continued to talk on her phone.
Each time, I contacted the dispatcher and their attitude was not one of concern. Just told me to wait (for the late times). The last time they completely did not pick me up at all. I was told I was not on the schedule, even though I had confirmed when I called to make the appt a week in advance.
When I called to ask for the owner, the dispatcher I had talked to earlier just laughed. What a way to treat a customer, right? Well, I did get in touch with the owner later that day and while she did apologize, she also made many excuses for her dispatchers, even though it was there fault for not writing down my appointment. I felt like I was being blamed for their incompetence.
The last straw was yesterday. I set up an appointment last week WITH THE OWNER. I confirmed the time before we hung up. She was having some issues with the computer but confirmed the times. Yesterday, I called to confirm as she suggested and guess what? They had put me down for a different time without notifying me. Then tried to put it on me??? They gave me an alternative time which I could not understand since I made the appt last week and was told it was a go.
After thinking about all of the times I have been mistreated and forgotten, it is obvious that this businesses loyalty is to her employees, not people who pay for the service. I guess maybe my trips are so short and not money makers. Easy to push me aside for more lucrative fairs. read more
