After having a loved one at this facility for 2 years, I made the decision to move her to a more…read moreprivate facility to get more personalized care. I also made the move because I had zero confidence in the current administrator and his ability to keep the needs of my loved one. In the short time he has been in place, I have seen morale go down, resident families complain and complaints filed. In my opinion this person is misplaced and not qualified for this position. I voiced my concerns to the ownership group, it's up to them how to address them. In my dealings with the administrator, I found him to be rude, arrogant and condescending. He does not interact with family members, rarely interacts with resident and his follow up is horrendous. He will give you all the right buzz words and corporate talking point, but does nothing to back them up. I would not recommend, at this time, placing a loved one in this facility.

I can't say enough good things about Hearthside Manor. Nine months ago, when we could no longer…read morecare for my mom in our home, Hearthside truly became her new home. Because of its size and the small staff-to-resident ratio, Hearthside Manor provides an intimate, homelike setting with generous amounts of individual attention from the caregivers and communication based on a resident's current needs. When my mother moved in, the staff and caregivers worked together to understand what would make her comfortable in her new surroundings, physically, emotionally, and socially, and input from the family in this process was sought out and valued. When she returned to Hearthside from a recent hospital stay, everyone had to work through that process once again--but they did, and she has settled back in to a little different routine. There's no one-size-fits-all agenda at Hearthside--each person is treated with individual consideration and respect. While there is a routine in place which creates order and calm, there is also flexibility for individual needs and tastes. For example, those with dementia often don't have typical sleeping patterns, and while this can disrupt the average household, it is graciously accommodated in this setting. One of the caregivers often will simply sit on the couch with a wakeful resident after everyone else is in bed and share a cup of hot chocolate and stories until sleep comes. The confusion and emotions that surface from time to time are always met with reassurance and kindness. Family and friends are encouraged to stop in at any time and are made to feel at home with their loved one and the "family" that is made up of all the residents and staff. There's always a story to tell--what's been going on and how the family member has been doing since you were there last--and there's lots of laughter! It's so heartwarming to watch the genuinely gentle care from the staff as well as interactions that occur between the residents from time to time. I never walk out the front door without a smile on my face and a grateful heart for the people who make this a wonderful home for my mom! Hearthside is always clean, the food is good and nourishing and creatively prepared, the grounds and building are well cared for, the facility is safe and secure, the staff are happy and get along well with one another and the residents--it's a wonderful place!

My wife and I have been living at Merrill Gardens at Tacoma for about a month now and have nothing…read morebut praise for the facility, the staff and, especially, the food. One of the differences at Merrill Gardens that led us to choose it as our retirement home was the fact that dining is available from 7AM to 7 PM so you can eat on you schedule. And the menu is changed daily and offers many choices including, the week I write this, stuffed pork chops, baked rosemary chicken, beef taco salad, cheese manicotti with marinara sauce, turkey BLT wrap and crab salad croissant to name just a few. Breakfast selections always include eggs, bacon, ham sausage, hot and cold cereal, fresh fruit, pancakes, waffles, french toast, and hash brown potatoes. Saturday is eggs benedict and Thursday biscuits and gravy. And the quality is as good as the selection. The staff is friendly and always ready to help. Apartment cleaning and linen changing and washing are done weekly for you. Many outings are offered each week for medical appointments, shopping and sight seeing. There are daily exercise class, men and women groups and weekly socials along with bingo, poker, trivia and other games. Every night is movie night. You can be as active as you wish. Probably our biggest gripe is the lack of parking. There is a garage but the fee is much too high so we have to fight for one of the few spaces available along the street. Looking forward to living here for a long, long time.

My wife and I are 92 years old. Last July we determined it was time to go into senior living but…read morestill live independently. There was no doubt that Merrill Gardens offered exactly what we needed. While our living is totally independent, We have care available whenever we need it. The people are fabulous. We found immediate friendship in every aspect. The employees and the residents made us feel right at home. The dining room is unbelievable. We can select from a large menu. We can eat anytime of the day we choose. The food is of the highest quality. On the main floor is a large living room where we all gather for events. Entertainment is provided often. And it is entertainment of the highest quality. We were extremely apprehensive last July before we made the move. But the apprehension is totally gone. We love this place. We are truly at home.

Amada has great communication with their clients. Their offices are easy to reach and the…read morecaregivers are very helpful.

Very empathetic caregivers, they went above and beyond caring for my parents. The agency was very…read moreflexible with their continuously changing needs. Thank you for helping us during this difficult time.

My grandfather was a resident in the dementia unit downstairs for 4+ years. Sure, the building is…read morebeautiful, the staff seems caring, and the food is much better than most facilities. I have worked in various facilities, specifically with dementia/Alzheimer's residents and despite the beauty of this building inside and out, the care is horrendous. It is the same exact care that you can get at any facility. Of all of the times I visited, there were always new staff members that had NO idea how to properly care for my grandfather. I spent hours going in to the facility only to care for my own grandfather rather than spending the time to visit with him and cherish those moments. I spent my time reminding the staff of the issues with his care and what they WEREN'T doing. He spent $10,000 a month to live there and in all honestly I could have taken better care of him myself without him spending $10,000 a month. His valuables were lost within the first year of him living there. He died with nothing on the walls of his room, staring into the ceiling with no one by his side. I am very disappointed in his care at this facility and do not recommend spending that amount of money because I can assure you that the money is NOT going towards those residents. Those residents spend their days staring at a TV all day with no one-on-one interaction. The nursing staff does not recommend PT or OT to help assist these residents to live a healthier/active lifestyle. My grandfather was put into a chair and thats where he ended up the rest of his days being there. The nursing staff lies to you and tells you that they are doing the proper care needed and I caught them in the act of lying. I had to remind them to donn his boots because he ended up with a nasty heel wound that the facility NEVER healed (still there when he passed away). He was chair/bed ridden and they couldn't even remember to donn his boots which is VERY important to avoid skin breakdown. I had to clean his mouth out and wash his face. I had to massage his legs because they would turn black/blue from being immobile and the staff wouldn't do it otherwise, even when asked. I had to ask them to reposition him in bed to avoid pressure sores and skin breakdown. I even asked them to give him a bath because he had a bad odor to him. To me, this is not good care. This facility needs to re-evaluate where all of that money is going and start doing their job. It is heartbreaking to go visit a loved one that suffers from a terrible disease only to find out the people that take care of him don't actually care about him, they care about their paycheck and when their time comes to go home. The staff was never attentive when we would visit. The CEO of the company only cares about opening more facilities across the state so he can make more money. We had several complaints throughout our time there and never once was apologized to or even considered for our feelings. I understand taking care of dementia residents is not easy, I can personally say it's one of the hardest things I've done but I have never turned a cheek on my residents and always did everything I could to care for them as a human being. The staff needs to put themselves in the residents shoes and care for them as they would like to be cared for. Karma will come around for those that look the other way. I recommend you think about the significant amount of money you will put into this company/facility and the type of care that truly happens behind closed doors. Think about how your loved one feels. This place is no different than the rest.

My mother spent the last five months of her life at Weatherly Inn. I was amazed how kind and…read moreloving the staff were towards her. Every shift, every employee of all positions were wonderful and thoughtful, conscientious and caring. I recommend Weatherly Inn's memory care to anyone that is not able to care for their parent any longer in the home.

Just attended the Christmas party last night... amazing. I wish I had gotten more pictures, but to…read morebe honest, the place was so packed that it was just wild! It is so great to see so many people come out and support their elderly parents/grandparents and friends! The food was amazing, the decor was adorable, the staff were all dressed up and, as per usual, over the top friendly. I truly couldn't ask for a better place for my dad to be living. Trust me, I was not happy when he forst moved here... and now I rarely even go over there because my dad is just so busy living his life doing wjat he does there... it's a good feeling to know my dad is being well.taken care of. I would 10/10 recommend Cogir at the Narrows run by Angela. She and the staff are AMAZING! Terry, Tressa, Jayden, Deedra, Temika, and anyone else I forgot... all exceptional people. Can't wait for the next big holiday shin dig! The only reason I won't give 5 stars is bc of course a 5 would only be if my dad lived with me :) Great care at no cost!

I love living at Cogir. It is a clean, well maintained and very safe place to live. The staff are…read morewonderful and always go out of their way to help and assist. There are so many well planned activities every day plus special outings every week. I have my little dog here also. I highly recommend Cogir was any senior!

My father-in-law became a resident at 97th Ave AFH after a fall and he was not able to live…read moreindependently any longer. 97th Ave AFH is such a blessing. They take care of the resident like they are family. I can drop by anytime of the day and the house is clean and always smelled of home cooking. I highly recommend them.

From the owner: Residential care facility that provides 24/7 care for clients who need assistance with activities…read moreof daily living such as bathing, dressing, grooming, meal preparation, laundry, housekeeping services and medication administration. The facility provides in house primary care provider, physical therapy, occupational therapy, speech therapy and wound care. The staff consists of registered nurse, nurse assistants and certified health care assistants. If your loved one needs a home like residential care facility with exceptional staff, make an appointment for a tour today!

We found ourselves in a very urgent situation needing end of life care for my dad's girlfriend…read more Deborah answered my call on Thanksgiving and answered all of my questions! The day of scheduled move in became chaotic for me - medication pickups that were not available, etc. Deborah came to the rescue and had the chaos resolved - the weight that was lifted from me was immeasurable. I was able to focus my attention on my dad and his girlfriend, who passed that day before we were able to move her to Haven. I can not give enough positive feedback about Deborah's willingness to help us navigate a very difficult process and the extraordinary care and compassion she had for my family.

My dad is a resident at Haven in Allyn. It is the third…read morememory care facility he has been in due to difficult behaviors he has with his dementia. The staff has done an amazing job at working with him and his challenges and he is doing better now than anytime in the previous 2+ years. They have very friendly and capable employees that engage the residents with love and compassion. It is by far the best facility that my dad has been at and his behavioral problems have not been as severe as they were at the other memory care facilities due to diligence and hard work by the staff. Thank you Haven in Allyn. You're doing a great job!

Words can't describe enough how appreciative I am for the family that runs this facility…read more My mom moved into BLCC in the middle of March following brain surgery to remove a large Glioblastoma (terminal brain cancer). Since moving into BLCC she has received phenomenal care, though to me, there is something else they provide that is valuable beyond words. My mom is nearing end of life in the coming days. Over the past few months as the cancer has again spread and impacted her quality of life, she has incredibly hard days. She's been scared, angry, confused, and every single day the team at BLCC has made every effort to give her as much support and love as possible. Other AFH's may offer similar level of physical care, but I don't feel any other home could have made my mom feel as at peace as they did over her final few months with us.

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.