My husband was there for 10 days after a hospital stay. There are pros and cons…read more Pros Building is clean with no institutional smell. Staff is attentive and very pleasant PT and OT were very good and made sure they gave my husband the attention needed to regain his strength Cons Parking is horrible. I spoke to the Administrator about when I saw at least six staff members parking in front rather than around the back so there was no room for visitors, He was almost rude and pretty much stated it wasn't his problem. Food was less than stellar. They were supposed to take orders so you didn't have to eat the meal of the day, sometimes that happened and sometimes not. Way over salted but when my husband mentioned that he was told they didn't salt anything. Might want change who the food is sourced from. Beds were so uncomfortable according to my husband. Activities were not something most would want to participate in, It was better than some but there is still room for improvement and if the higher staff members don't see a problem then nothing changes

The only reason I am giving one star is because a zero or negative rating is not an option…read more My 94-year-old mother was admitted to Avamere Transitional Care of Puget Sound on a Saturday evening with casts on both arms extending from her fingers to above her elbows. Upon arrival, she was served a meal consisting of a hoagie roll with two very thin slices of turkey, a piece of Kraft cheese cut in half, cold fries, and fruit that was unrecognizable. This raised immediate concerns about basic care and nutrition. The goal of short term rehabilitation is to help patients regain strength, improve their health, and return home to their normal activities. Unfortunately, our experience was the opposite. My mother became weaker with each passing day. Given her condition, it should have been immediately clear that she required assistance with basic tasks. However, it took until the following day for staff to recognize that she was unable to feed herself. When assistance was requested for toileting, a CNA stated in front of me that my mother could use her diaper and would be cleaned later. This appeared to be standard practice, as she was frequently left in bed until the afternoon and not regularly assisted to the restroom. As a result, her hygiene declined significantly. A physical therapist later expressed concern about her condition, noting that at 3:30 PM she was still in bed and had not been properly cared for. Communication throughout her stay was extremely poor. There were constant staff changes, and no clear continuity of care. Nursing and physical therapy appeared to operate in separate systems with little coordination. Despite multiple requests, we were never able to speak with a physician at any point during her stay. During this time, my mother developed pneumonia. We have since moved her to another facility. Within the first 30 minutes of her arrival at Orchard Park, she received more care and attention than she did during the entire two weeks at Avamere. I fear for patients who do not have an advocate, as they may be left with little to no care. Overall, the level of care, communication, and coordination fell well below expectations.

I needed to renew my CPR certification for my license and had been looking for months. I heard…read moreabout Rachael's Nursing and CPR that does the training course. I loved how flexible and convent for me it was. I was able to pick the date and time that worked best for me. The training was great and professional. She makes it look easy!! I highly recommend her!

Rachel was amazing! I was referred by a friend and she was patient, considerate, she wasn't annoyed…read moreor put off by all my questions she answered all of my questions and provided information I didn't even know to ask. If was nice that she came to me and made the whole the so much easier. I couldn't be happier with her service! I highly recommend!! I'll be seeing her again in 2 years when my certification is up! I got my credentials so fast as well. If you need to be certified and want someone patients and amazing no need to go any further she's the answer to all your asks!

I toured this facility and was so impressed with the staff. When you entered the facility it's…read morewalking into a sunny day very airy and bright. The layout and amenities are above and beyond. I would highly recommend this facility.

What a shit show. My Mom is there for recovery after an ankle surgery. If you don't call before…read moretheir receptionist leaves at 5pm, you cannot get through to your loved one!! They refused to give me her direct room number so I could by pass this ridiculous situation. I live out of state, and worry about her. Unfortunately my day winds down usually after 5pm. This place is short staffed, and the phone situation doesn't make me feel good about Cottesmore at all. My Mom says they treat her well, and the staff does their best, but how would I really know with this hit, and miss phone call issue. Terrible, just a terrible policy with phone calls, having to always go through their connection desk. Oh the nurses stations never pick up.....ever! Was just on the phone to the "nurses station" it rang for 13:45 before I hung up. Terrible.

I'm a health care professional in hospice, and a huge part of my job is helping patients and…read morefamilies obtain quality and affordable private caregivers to supplement the care that the family is providing for their loved one. Husky, a smaller and caring agency, recently came into a very challenging situation with a frail very elderly couple, and despite their resistance to accepting outside care, Husky has completely won them over. Unlike some other care agencies that i've worked with,Husky not only comes in and provides a free consult with a care manager, they CONTINUE to have the managers monitor and communicate with the family and the healthcare team. Care managers Jennifer and Kris have been stellar in this way, and have found the most amazing caregiver, Michael, who visits them 2x weekly, each for 4 hours. They do it all, from driving the couple to errands and MD appts, to an outing at the lake, to meal prep, to light housekeeping, to personal care for our hospice patient. They are not the cheapest agency out there, but there is a real reason for this: quality caregivers, and a hands-on collaborative approach, My agency has no affiliation or relationship with Husky or any other agency, but i did feel it would be helpful for those who are seeking good safe care to give it a go. :)

We wanted to move my mom out of assisted living and back home for her final days. Husky got full…read moretime care set up in just a few days. Their caretakers were great, and mom was able to pass in her own home.

0 Stars - If I Could Give Zero, I Would My experience with…read morePark Rose Nursing Home was nothing short of devastating. My daughter was a resident due to a brain injury, and the care she received was absolutely unacceptable. From the start, I was routinely gaslighted by staff when I voiced concerns about her health. She was hospitalized multiple times for completely preventable issues--like dehydration--because they weren't even giving her water until after her first hospital visit. She developed blisters on both feet, I found that her bed didn't even have a sheet--nothing to protect her from the rubber mattress. The area around her feeding tube was infected. Over time, I noticed swelling and hardness in her abdomen. When I brought this up to the nurse, I was dismissed and told it was nothing. I insisted on a hospital transfer, and thankfully I did. At the hospital, she was diagnosed with a distended colon and had dangerous amounts of air and gas in her abdomen from her feeding tube. The doctor said she was close to needing a colostomy bag. The rooms were filthy--floors were never clean, and mattresses were only wiped down when I did it myself. I had requested that she be placed in a wheelchair for at least two hours a day as part of her rehab plan. That only happened when I was present. Otherwise, she was just left lying in bed with no meaningful rehabilitation. She was rarely bathed or cleaned, and every time I visited (twice a week), I had to clean her myself. She often had congestion, despite the facility having an on-site respiratory team. It was clear that very little care or attention was being given. The staff was not only dismissive but repeatedly made me feel like I didn't know what I was talking about when I raised legitimate concerns. Even the doctor was essentially non-communicative until I was ready to remove my daughter from the facility. After the final hospital visit, I transferred her to another facility where she finally began receiving the care she needed. Park Rose Nursing Home is not a place for healing or recovery. If your loved one is vulnerable or unable to speak for themselves, I urge you to look elsewhere. This facility needs a complete overhaul--from staffing and training to hygiene and basic human decency.

My experience with Park Rose Care Center was awesome. I placed my dad there for about a month of…read morerehab after the hospital, and the staff was responsive, pleasant, and gave him great care. Any time I had a question, someone was there to help. I could visit any time--day or evening--and always felt welcome. Yes, the building is older and could use some updates, but the quality of care was excellent. I would absolutely place my dad there again if needed.

Did not clean my mother's bathroom despite mentioning to staff, left her sitting in wet, soiled,…read moreand cold bedding. They also did not do blood draws when it was supposed to happen, contributing to the severity of my mother's condition. During a visit my mother was agitated, paranoid, and had dilated pupils. She tested positive for amphetamines and barbiturates, neither of which would've came from her prescriptions. Precious was also extremely defensive in our meeting with the social worker. No accountability or promise to do better, just deflect and defensiveness. Please take your family anywhere else. Now that my mother is out of this places, they can't find her stuff. Not once were we asked to pick anything up, they just don't have it. It's seriously disappointing. While waiting, staff is making jokes about ignoring the call light for room 208, while it beeped and beeped for well over 20 minutes. Like seriously do better.

I don't understand all of the negative reviews here, unless folks don't understand the difference…read morebetween a skilled nursing facility and a spa. The staff are incredibly professional, hardworking, and caring, and the place is kept very clean. They really work to get patients to regain independence, and we're so grateful for the care our mom is receiving after being released from the hospital for a stroke. She's responding well to her therapy, eating, and making friends. This is everything we hoped for. The staff communicate well with our mom and us.

I'm an RN with over 40 years of bedside nursing experience. My 91 year old mother was admitted…read moreafter 2 falls, the last inoperable, and some dementia. I could not have asked for better care. The staff-nurses, cna's, Arnp's even the chef- were professional, kind and provided care you don't see in healthcare settings anymore. I could not have asked for better care for my mother and the support they offered families was exceptional. The staff here should be very proud and understand that the care they provide really does make a difference to their patients as well as the families trying to work through one of the most difficult times in their lives.

I am 34 years old and just starting my journey on hospice care. Despite a year-long and strict "no…read morehospital trips under any circumstances" came to Franciscan Hospice House because my pain was unmanageable, which I have previously gone to ER's to aid in getting some relief, but was the only met with indifferent, yet judgy doctors who labeled me as a drug seeker, and didn't care if there was anything wrong with me. Especially considering I have an issue where I metabolize medication too quickly, making it far less effective, and making me need higher doses of everything, which does not go over well in the ERs. I had to become used to the fact that if I were going to an ER visit or a hospitalization, I was going to end up going home in worse condition then when I had gotten there, pain-wise. I was told that this place would be different in hospice is different, but I still expected it when I came here a couple nights ago. I was met with absolutely nothing but the opposite of everything I just described. All this time, I've been wondering where all of the good-hearted people, who got into medicine to help others to heal their pain, judgement free, had gone, and I seem to have stumbled upon them right here at the Franciscan hospice House. I can't say enough how amazing each and every person who works here is, and I wish I could recognize it in a way where I'm able to give back some of what they've given me, but posting my truth on the on this internet website will just have to do. All my dozens of ER visits and hospitalizations I have experienced in my adult life, made me feel like I was doing something wrong when I needed and asked for some kind of pain control, to the point where I was ashamed to even ask. I unlearned that behavior here, and I don't know if I could have gone on without that changing. I found no nefarious actions, or questionable intentions in anything that is done here by any of the people who work here, it's just good people. I was unaware they still existed. It's like finding a freaking unicorn on a bit stunned and unsure of what to do next, but this seems like the right step. I almost don't want to make any sudden movements and in fear that it might spook them and everything will go back to the hellish ways that I'm used to. If you're considering getting their services, my only advice is stop waiting and just do it, because for me, nothing but good came out of it. Your life might seem like that too, but if anyone were to pull out some more good parts of life, it would be them, and it would be here (I'm actually still a patient here as of right meow

"IT'S ALL ABOUT $$$$$$ ~ NOT IN THE RESIDENTS/CLIENTS BEST INTEREST"…read more { Take the $$$$ and Run } "AOID" this facility @ all costs!! Management @ all levels, top to bottom, lacks the true sincerity of Quality health care for their residents. "They Talk the Talk...but Never Walk the Walk" * phone calls aren't returned * hallways smell of urine * laxed security @ the entrance * lack of urgency by nurses, aids, assistants when the bed buzzer is pushed. * personal wheelchair was never found. * patients aren't helped during meals * food isn't guaranteed to be served warm * found 1 room disgusting... with suspected mold. * failed to utilize proper equipment to improve the illness. +++++ MOST UPSETTING +++++ MY BELOVED MOTHER RECENTLY PASSED, SHE PAID HER MANDATORY FEE IN FULL & ONLY UTILIZED 9 DAYS IN THE MONTH! WHATS DISTURBING, UPSETTING & COLD HEARTED..IS THE FACT THIS FACILITY WILL NOT PRO-RATE / REIMBURSE HER ACCOUNT TO BE USED FOR THE FUNERAL! In conclusion ~ this is.. in no means, a quality professional place for loved family members. Avoid & seek a more reputable Family Care Facility.

The staff were kind and patient and caring. They were very responsive, and the PT and OT techs were…read morevery knowledgable. However, the reasons I gave only three stars were the pretty unpalatable food and the horrendous bed. I begged for a different bed because I had just had back surgery but I was told all the beds were the same: loud when raising or lowering and felt like lying on large pieces of cardboard with no padding.