Short staffed all the time. Management is super unprofessional. Sometimes it's hard to tell if it's…read morean assisted living or an animal shelter with all the dogs in their office. Unfortunately due to the constant shortness of staffed it causes a huge lack of care. There are far better places for my family member to stay.

I'm writing this from the perspective of being an independent and occasional caregiver for a…read moreresident who resides at Artesian Place for the last four plus years. My 'TOP TEN' observations. 1. Management - Exceptionally qualified group of thoughtful and caring people. Empathetic, patient, knowledgeable and always professional. Ange Pitts (Administrator), Taylor Burkhart (Resident Care Coordinator), Amber Hall (Office Manager). 2. Emphasis on safety. Nothing more important! Recent example was the influenza outbreak in Washington state. The entire professional team expeditiously confirmed that all protocols were in place and being observed. 3. Medical professionals who manage the distribution of pharmaceuticals as well as monitoring vital signs of residents. 4. Phenomenal staff who assist with many aspects of general care of residents. 5. Housekeepers keep the facility looking great! 6. Facility maintenance impeccably handled by the versatile Pat White. 7. Life Enrichment Coordinator makes sure that residents have a plenty of interesting and creative activities. A visiting social worker recently commented on the quality and diversity of activities. Special thanks to Sydney and Mary. 8. Chef staff is always striving to come up with interesting menus as well as numerous alternative items. 9. Communication within the organization is excellent. 10. Yes, there's no place like home. If home is not an option, Artesian Place is a great place to live.

I am very fortunate to come to work at this community every day. Our staff is truly amazing and the…read morebest in our industry. Each day our primary goal is to enrich the lives of our residents.

My mother-in-law was at Brooks Blessings for years, I think since they opened. Lisa and Tony are…read morewonderful, caring and attentive. I don't know how they do it, but they definitely live their Christian values. My Mother in law ended up passing there and they couldn't have been more accommodating, gracious and attentive to her and her family. Consider yourself lucky if they can fit you in. They have and show the dignity every person deserves.

Brooks blessings has a professional, caring staff. The owners, Lisa and Tony Brooks, are easy to…read morework with and never hesitated to do whatever was needed to make our mom feel comfortable and at home. The staff keeps the residents and the home scrupulously clean. Our family highly recommends this adult family home.

These all seem to be reviews under the old owners- I would say things are quite different now-…read moreexcellent employees that all seem to like there job and care about the mission.

As a concerned and deeply disappointed family member, I feel compelled to share my distressing…read moreexperience with Puget Sound Healthcare. My mother, a resident at this facility, has been subjected to appalling neglect and incompetence, leaving me with no choice but to write this review. First and foremost, the blatant disregard for my mother's well-being is utterly unacceptable. Despite providing clear documentation of her allergies, Puget Sound Healthcare recklessly served her food to which she is allergic on several occasions. This egregious oversight not only demonstrates a shocking lack of attention to detail but also poses a serious threat to her health and safety. It is unfathomable that a nursing home entrusted with the care of vulnerable individuals could be so careless with something as fundamental as dietary restrictions. Furthermore, the level of attentiveness from the staff at Puget Sound Healthcare is nothing short of abysmal. Basic tasks such as responding promptly to call buttons or addressing concerns in a timely manner seem to be beyond their capabilities. It is disheartening to witness the indifference with which they approach their responsibilities, especially considering the vulnerability of the residents under their care. If you value your family members and want the best for them, do not use this business. I feel as though my concerns have been blatantly ignored.

Can't recommend because they never responded back to me. I'd heard good things and disappointed at…read moretheir lack of response.

Brad, Lisa and the crew have been so supportive. 2017 was tumultuous for my Mother and her husband…read more Too detailed to describe here but they didn't hesitate to help. Living in Southern California, so far away they were a tremendous team. Here we are in 2019 and they still are a comfort for my mother and me. Many many thanks. Robin Solomon

They refused to stop charging my mother-in-law upon move out. Then said they had no way to stop it,…read morethen said it would take 24-48 hours to reverse charges over a week later and nothing. Matt-director will not return calls, hides like a coward behind his staff, then blames them for not doing their job. Lier, thief.

Since moving here, Dad has been so much happier and healthier than he was at home. The regular…read moresocial interactions and caring staff have distinctly improved his frame of mind. This is a man who made it clear he would NEVER want to be in a care facility, yet now he is quite pleased to be here. He was scared of going to a doctor, and now he is fine. Most importantly, his relationship with his only child has also improved. The staff at Olympic West is really good at putting dad at ease. (Particularly when his mind is looping) He enjoys the food and regular meals at his table with the guys. The 24hr nurse can evaluate him at all hours and has prevented several unnecessary ER visits. The staff is also great at communicating with us. All in all, we are so pleased that this facility exists and wish we could have moved dad here earlier.

This just happened yesterday, 11/8 /22 so I am still upset. I did wait a day to post, cooled off,…read morebut still angry enought to post. My sister was bedridden with chemo, my mother had just gotten out of the hospital, 2 patients and I work full time. 1st care giver quit the Home Instead company entirely after a week. Having to re-train the 2nd care giver, and 3 weeks later my sister passes away. 1 week after she passed, Home instead re negotiated the 2nd care giver to 3 days a week, which was o.k. 2 Days later they said we could only have her for 1 day a week. What? Offering me a 3rd care giver AGAIN? Taking away the care giver my 90 yr old Mom had grown to love, while she was grieving the loss of her 3rd daughter!! Home Instead is manipulative, raised their rates by 4K a year also.. They have unacceptable conditions on contacting the care giver.. they are so bad with taking messages, they told the care giver that my mother had passed away and my sister was coming home.. They got the message ENTIRELY backwards, it was my sister that passed.. As the customer you have to call the office, then they call the care giver with the message. THAT wasn't the first time they got the message wrong.. The Company doesn't care about the heartache to the 90 year old customer who is grieving the loss of her 3rd daughter and needs the care? What kind of business is this? I fired them right then and there.

Great business!! Very friendly and warming both to the care givers as well as the clients. Their…read morefocus on relationship bonding with client to caregiver makes them stand out from other competitors in the same field. Kelly Cavenah and Collin May have been a pleasure to talk to and work with. Smiling faces and friendly attitudes. Definitely a Seahawks loving business!! XLVIII Superbowl Champs!!

I have lived at Larc apartments in Olympia since 2017. During that eight years we have had more…read morethan five managers and at least twice that assistant managers. Some have been quite good some quite bad. When I moved in here I was assured that there is a 24/7 quiet policy that is enforced. It is not. *Under the current management a car belonging to a healthcare worker was parking under my apartment window multiple days each week and, during the two hours she would be here, the car alarm would go off repeatedly. I complained to management and the response was there is noise in the world - deal with it. I continued to complain and the manager told me she spoke to the car owner and was told she had no way to disable the car alarm. (If it can be turned on it can be turned off.) I left a note on the car saying if the alarm continued to go off I was going to make a complaint to their employer. The alarm never went off again. *Twice, under current management, I have placed my rent check in the rent box a couple days before the first of the month. Rent is due on the first, the check was dated the first; Larc deposited it the day before the first. * Recently I was notified by Larc with a notice placed at my door that random apartments were to be inspected the next day. This was barely 24 hours notice. Washington state law requires 48 hours notice of a routine inspection. * Two days ago I received notice by Larc left at my door that water would be shut off today 11am-4pm for plumbing repairs. At 10:30am, I went to take a shower and found the water already shut off. I now have to attend an appointment unshowered. It doesn't seem that hard to me for professional property managers to tell someone that is repeatedly disturbing tenants with noise to stop. To deposit rent checks on the day they are dated. To obey the landlord-tenant law. To do maintenance that will inconvenience the tenants at the time you notified them you would do it. Isn't that the job? * The last two rent increases for signing a lease have been roughly 11% and 22%.

Great place friendly and extremely helpful. Showed us around explained the ins and outs of the…read moreplace.

No way I'd leave a relative at this place. Some patients were violent to my own mother repeatedly…read moreand not much was done about her safety and well being. Also her 2 kt. Diamond ring which she never removed turned up gone. I wouldn't trust the place. One shower a week? Wow. Bare minimum rooms, my mom suffers in here, she won't be here much longer but the lazy lawyer who's her guardian ad litem is useless.

What a welcoming and uplifting memory care community! I was especially impressed by how engaged and…read morekind the staff were with residents, everyone was smiling and seemed genuinely happy to be there. The environment was clean, fresh (no unpleasant odors at all), and full of positive energy. I also loved the Hampton's story and history display near the entrance, such a fitting tribute to how this place came to be. You can truly feel the pride and care that goes into this community. A special thanks to Hilary and Dena for your time and the tour.