No way I'd leave a relative at this place. Some patients were violent to my own mother repeatedly…read moreand not much was done about her safety and well being. Also her 2 kt. Diamond ring which she never removed turned up gone. I wouldn't trust the place. One shower a week? Wow. Bare minimum rooms, my mom suffers in here, she won't be here much longer but the lazy lawyer who's her guardian ad litem is useless.

What a welcoming and uplifting memory care community! I was especially impressed by how engaged and…read morekind the staff were with residents, everyone was smiling and seemed genuinely happy to be there. The environment was clean, fresh (no unpleasant odors at all), and full of positive energy. I also loved the Hampton's story and history display near the entrance, such a fitting tribute to how this place came to be. You can truly feel the pride and care that goes into this community. A special thanks to Hilary and Dena for your time and the tour.

This used to be a great facility, but it was taken over by corporate a couple years ago with…read moreexpected results. MUCH worse food that's also high starch, low protein with unflavored, frozen boiled vegetables. Greatly increased costs. Fewer services. I can no longer recommend it.

I have worked at the firs for 10 years in August. It has been one of the most rewarding jobs.read more

This is my mom's first month at Fieldstone memory care. We pay a $10,140 Core monthly service fee,…read morea monthly personalized care package fee of $700. Also a one time community none refundable resident Fee. We also pay a $350 dignity Tier 1 oversight of urinary and bowel continence, including cueing and hygiene checks. Still not sure what that means or gets you but will let you know when I figure it out. We spend a large amount of time there and will update our comments as time goes on. Most of the staff seem to be friendly and helpful. The food also seems to be pretty good.

From the owner: Fieldstone Memory Care of Olympia is purposefully designed for residents with Alzheimer's or other…read moredementias. With independent and assisted living on the same campus, it's easy to transition to other levels of care and our spacious common areas, engaging indoor and outdoor spaces, color-coded walls, wide hallways, and innovative technology are ready to welcome your loved one. We're proud to offer amenities like certified nurses, laundry and housekeeping services, and personalized care plans. Whether enjoying healthy gourmet dining crafted by our passionate chefs, relaxing in the theatre, art studio, or spa & salon Fieldstone Memory Care Olympia is designed with all the comforts of home.

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

Lots of things need attention except the care staff, i could go on. I don't envision this place…read morestaying open much longer.

From the owner: Lacey Memory Care is focused on making your loved one feel safe and right at home. Located in…read morepicturesque Lacey, Washington, this small town has plenty of parks and outdoor recreational activities within minutes of the city's hustle and bustle. Lacey Memory Care prides itself on offering all-inclusive memory care for Washington residents and beyond. Our memory care community in Lacey is explicitly designed to provide a safe yet independent living environment for loved ones with memory impairments such as Alzheimer's and dementia.

My mother lived at Clearbrook Inn for almost three years before her passing. It is a clean,…read morewell-furnished facility with competent, caring staff. I especially appreciated how the two activity directors reached out to my mom and other residents, encouraging them to join in the many social activities provided at Clearbrook. While not pushy, Marty and Marsha became personally friendly with Mom, and made it easy for Mom to say "yes" to opportunities such as sewing, crafts, news time, music events, and cooking. I had the pleasure of joining Mom at several parties around the holidays. They were joyful events. I ate several meals at Clearbrook and found the food to be nutritious and tasty. Mom sat with the same 3 ladies at each meal. My hunch was that staff figured out who would be most likely to get along and enjoy one another and some good friendships developed as a result of how tablemates were handled. There are many kind caregivers who helped Mom and she had her favorites. One was named Nora. Nora was also helpful to me when Mom's memory declined. When Mom had difficulty remembering how to dress herself in the morning, Nora described how she helped her dress, but as much as possible set things up so Mom could do part of her own dressing and preserve her dignity. Also, I appreciated how Clearbrook coordinated with Moms' physicians. I found the nurses to be helpful and kind. One complaint is that at one point, Mom's level of care rating called for her to have assisted showers. There were gaps in that service. I understand that a change in staffing is the explanation for that oversight. Nonetheless, I give Clearbrook an overall Excellent rating. After a year, Mom accepted Clearbrook as her home.

From the owner: Private assisted living in the heart of the Kitsap Peninsula…read moreThese private assisted living apartments sit on a sprawling 13 acre campus in the heart of the Kitsap Peninsula. The property has spectacular views and enjoys two spacious dining rooms, catering and takeout options, as well as a business center. Residents can get optional personal care and health services while they enjoy an active lifestyle.

After having a loved one at this facility for 2 years, I made the decision to move her to a more…read moreprivate facility to get more personalized care. I also made the move because I had zero confidence in the current administrator and his ability to keep the needs of my loved one. In the short time he has been in place, I have seen morale go down, resident families complain and complaints filed. In my opinion this person is misplaced and not qualified for this position. I voiced my concerns to the ownership group, it's up to them how to address them. In my dealings with the administrator, I found him to be rude, arrogant and condescending. He does not interact with family members, rarely interacts with resident and his follow up is horrendous. He will give you all the right buzz words and corporate talking point, but does nothing to back them up. I would not recommend, at this time, placing a loved one in this facility.

I can't say enough good things about Hearthside Manor. Nine months ago, when we could no longer…read morecare for my mom in our home, Hearthside truly became her new home. Because of its size and the small staff-to-resident ratio, Hearthside Manor provides an intimate, homelike setting with generous amounts of individual attention from the caregivers and communication based on a resident's current needs. When my mother moved in, the staff and caregivers worked together to understand what would make her comfortable in her new surroundings, physically, emotionally, and socially, and input from the family in this process was sought out and valued. When she returned to Hearthside from a recent hospital stay, everyone had to work through that process once again--but they did, and she has settled back in to a little different routine. There's no one-size-fits-all agenda at Hearthside--each person is treated with individual consideration and respect. While there is a routine in place which creates order and calm, there is also flexibility for individual needs and tastes. For example, those with dementia often don't have typical sleeping patterns, and while this can disrupt the average household, it is graciously accommodated in this setting. One of the caregivers often will simply sit on the couch with a wakeful resident after everyone else is in bed and share a cup of hot chocolate and stories until sleep comes. The confusion and emotions that surface from time to time are always met with reassurance and kindness. Family and friends are encouraged to stop in at any time and are made to feel at home with their loved one and the "family" that is made up of all the residents and staff. There's always a story to tell--what's been going on and how the family member has been doing since you were there last--and there's lots of laughter! It's so heartwarming to watch the genuinely gentle care from the staff as well as interactions that occur between the residents from time to time. I never walk out the front door without a smile on my face and a grateful heart for the people who make this a wonderful home for my mom! Hearthside is always clean, the food is good and nourishing and creatively prepared, the grounds and building are well cared for, the facility is safe and secure, the staff are happy and get along well with one another and the residents--it's a wonderful place!

Short staffed all the time. Management is super unprofessional. Sometimes it's hard to tell if it's…read morean assisted living or an animal shelter with all the dogs in their office. Unfortunately due to the constant shortness of staffed it causes a huge lack of care. There are far better places for my family member to stay.

I'm writing this from the perspective of being an independent and occasional caregiver for a…read moreresident who resides at Artesian Place for the last four plus years. My 'TOP TEN' observations. 1. Management - Exceptionally qualified group of thoughtful and caring people. Empathetic, patient, knowledgeable and always professional. Ange Pitts (Administrator), Taylor Burkhart (Resident Care Coordinator), Amber Hall (Office Manager). 2. Emphasis on safety. Nothing more important! Recent example was the influenza outbreak in Washington state. The entire professional team expeditiously confirmed that all protocols were in place and being observed. 3. Medical professionals who manage the distribution of pharmaceuticals as well as monitoring vital signs of residents. 4. Phenomenal staff who assist with many aspects of general care of residents. 5. Housekeepers keep the facility looking great! 6. Facility maintenance impeccably handled by the versatile Pat White. 7. Life Enrichment Coordinator makes sure that residents have a plenty of interesting and creative activities. A visiting social worker recently commented on the quality and diversity of activities. Special thanks to Sydney and Mary. 8. Chef staff is always striving to come up with interesting menus as well as numerous alternative items. 9. Communication within the organization is excellent. 10. Yes, there's no place like home. If home is not an option, Artesian Place is a great place to live.