my mother in law is in the memory care part of the Rivers, the care givers and reception are all…read moreamazing. The senior office staff are not responsive which is very frustrating there have been a lot of turnovers since July. I hope things improve soon.

I hate that I even have to give one star, but that's for the staff and caregivers that come in…read moreeveryday because they care. The other half of them that come in don't care to do their job and will be on their phones, talk badly to the elderly that live at the rivers and there is no disciplinary action. I don't even know where to start but we recently took my grandmother out of there and I wish we had done it sooner. They went without management for 9 months which tells you a lot about the work environment and how people don't want to work for them, so they hire anyone with a heartbeat! My grandma pressed pendent because she was needed to use the bathroom and is in a wheel chair, and NO ONE CAME! She had to call me because she had then urinated on herself and I called the MEAN LADY AT THE FRONT DESK and she didn't care. I had to come down and help her myself. I had asked to get a meeting with the lady from corporate that comes in, but that never happened. It's a revolving door as far as caregivers go, and when they would come in and help my grandmother they would TALK BADLY ABOUT THE MANAGEMENT AND WHO EVER THAT LADY IS THAT COMES IN TO SIT IN AS THE DIRECTOR . she just locks herself in her office anyway. She never comes out to talk to us or anyone else, since she got there we could tell the place was going down hill. All of my grandmothers friends that she made at the river's have said in the last 8 Months the place has gone down hill and they want to leave too!!

After a hospitalization caused by a medication mistake at my mom's memory care facility in…read morePuyallup, we had to find a new place for her to live within a day or two. We had help from CayCare, who took us for a visit to A Better Place. My mom lived there for 4.5 months and we were very happy with the loving care she received. The owner has lots of experience with caring for people and with hospice care; the work she does is obviously a labor of love. She and the staff were consistently kind and caring with all the residents. The home was well taken care of, spacious and always clean. After such a bad experience at the previous facility, I was not just relieved but completely satisfied with A Better Place.

From the owner: This is Adult Family Home, Take care elderly at private home, only take care 6 resident at a time.read more

I Would NEVER recommend this place for family members or for anyone seeking employment. Front desk…read morenamed SUE does not know what she's doing. Called for help and she hung up on me, when I called back I told her that kindly she hung up on me and she was rude and said she put me on hold. She doesn't know how to transfer you anywhere probably doesn't know how to use the phone. Hell, even answering the phone she had to repeat herself a few times. She probably just knows to how to pick and hang up the phone. You need to retire SUE cause you suck at what you do. This company has bad management, HR is never there when I call, been calling this whole week trying to get ahold of someone but SUE is always answering and won't transfer me anywhere but to the wrong people outside of the company. Had to call upper management from another state and report HR, management & SUE.

Building is clean and well run. Staff are deeply devoted to residents…read more Marie and Ernest are an incredible healthcare dynamic duo! Always going above and beyond for their residents! Executive director Sarah has managed to lead with both kindness and inner strength. Emma at the front desk always makes my day brighter!!!!!

If You Are Looking For A Job As A CNA Or If Your Looking To Put Your Loved Ones In This Community…read moreDuring The Pandemic, DONT DO IT !! Ive Worked Here For 8 Months Got Terminated Over Something So Small That Wasn't A Big Deal Our System Was Malfunctioning When I Was A Med tech. Cooperate Seem To Careless Because They Didn't Pay Much Money For Maintience When We Had A New ED Her Name Was Lisa, Average Lady But Has No Backbone She Always Runs To Cooperate About Almost Everything Because She Has ZERO Experience Of Running Her Own Facility. I Understand Your Doing The Protocol But You Don't Have To Run To Cooperate Every Single Time When You Feel Something Isn't Right. When You Know You Don't Have Enough Staff & A High Turnover You Cant Afford To Loose People Who Are Good To The Residents And The Community. Well Long Story Short They Don't DO Proper Care For The Residents Staff Gets Burnt Out And Overwhelmed And The ED Threatens To Fire Her Staff If Staff Calls Out And She Don't Appreciate Her Staff. She Fires All The Good Workers That Had The Place Running Smooth Including The RCC Was Running The Schedule Smooth And Running The Facility. She Fired Her Over Something That Wasnt Even Open, When Somebody Gets Terminated Lisa Holds Off Their Checks When She Knows Thats Illegal Including Cooperate Their Unprofessional They Need To Be Shut Down They Should Be Audited And Fined That Illegal According To The Federal Law Department Of Labor Industries. I Hope They Get The Karma They Deserve

From the owner: Vineyard Park Cottages Edgewood is a specialized Memory Care Community in Edgewood, Washington,…read moredesigned to provide safety, comfort, and dignity for individuals living with Alzheimer's and other forms of dementia. Opened in Autumn 2015, our community features three cozy cottages, each home to no more than 20 residents, allowing for personalized attention in a peaceful, familiar setting. Each cottage includes its own kitchen, dining area, living room with fireplace, and private rooms that residents can personalize with cherished belongings. A secure, beautifully landscaped courtyard offers space to stroll, garden, or relax.

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

Type of care is the minimum Care quality is bad people…read morepretend to do and care but they do not Office people are blind they only open their eyes when they are signing the dotted line. NOT FAIR! People pay good money! Unfortunately, I am speaking about Covington Cottages at Vineyard Park. I worked there! And saw it all. Don't they know that we are the first people they sell to? It was disgusting from sanitation, food prep, customer service, I think the only highlight was the activities lady. Nothing more.

My wife attempted to move her dad my father in law here this week. After speaking to them on…read moreseveral occasions and having had a nurse interview to decide his care level he was given a choice of 2 units he could move into and a date we could move him in. They took the deposit and we notified his current facility he would be leaving and terminated his lease. Today when we went to sign the papers he was told he would need a higher level of care then he and my wife had thought and the price they had been told more then doubled. That in itself was not the bad part although the possibility of this should have been made clear in any discussions had before money was taken. Unfortunately costs were not talked about until to late and the total cost exceeded his income !! I asked "how did this happen !?" I had not been involved up to the point they were there to put the check deposit down for him to move in. I work in a facility that has assisted living and memory care. I asked how a potential resident had gotten to the point of moving in and deposits had been taken and notices given without anyone checking income to ensure this was a feasible situation !!!??? I stated "one of the first things the facility I work at checks is a potential residents income to ensure that they won't be getting themselves into possible financial trouble" It was a super embarrassing situation for us, how did this happen ? I was wondering, how did no one check income to verify this was doable. Now we are going to have to beg his current residence to renew his lease along with the 2,000 dollars he already gave vineyard. This was all bad enough for a poor rating, but what happened next was utterly mind blowing to me. The response from the staff rather then any sort of apology for misunderstandings or just trying to make an bad situation any better was to get rude and nasty !!? I said " this shouldn't have happened, someone should have caught this before getting this far" but at that point in my mind "no harm no foul" it's just a bad and embarrassing situation for everyone, but I instead got a dirty look and was told "well I guess you know better then we do and your just better then us " !!!! This is the most unprofessional and childish response to a bad situation I have ever received from someone not a teenager working at a food service establishment. I was so shocked I almost didn't know what to say, I told her what she had said was pretty rude and not necessary. I hadn't been combative or loud or rude at all at this point just frustrated with what was happening. As soon as they figured out we were not moving in the whole tone changed like someone flipped a switch. They got rude and short almost instantly as if all of this was our fault and we did this to ourselves. I am not saying my wife and father in law don't share some blame but they are not money people and your not moving into a place like this because you making great decisions for yourself..... This is basics 101 stuff (check a potential clients income before making move in times and taking deposits and telling them/helping them to put in notice somewhere they are currently living) No car dealership let's you trade in your car, sells that trade in, hands you the keys to a new one and then checks to see if you can afford it ..... Do better please ! People deserve to be treated better, I really hope we were only treated this way because of a lack of income and this isn't how you are treating your residents.

Dad has been in Memory Care here for just over a year. Staff is really friendly and genuinely seems…read moreto care about the residents. Dad has commented multiple times he's happy there.

I've been a resident for about a year. Initially I was very pleased but sadly that experience has…read morenot continued. It's obvious that Covid19 negatively impacted the business model with slow progress in obtaining residents (and expected income). Unfortunately Bonaventure decided to cover their loss by raising rents FAR beyond what was earlier predicted and quoted. Even more egregious is the fact that the amount of increase is NOT standardized. Some are increased 6.5%, some at 7.5% and the really lucky residents are increased at 8.5% with no explanation or defense offered. Many of the amenities and services advertised have not been delivered. Some of this is due to Covid ~ but not all. We are now experiencing our second lockdown due to positive test results for a few residents. Though meals need to be delivered, Bonaventure is relying on a resident volunteer to deliver meals twice daily to the cottages instead of having it done by an employee! Meal service has been a constant problem for the past month with MANY meals simply not delivered. Now with no on site activities and no community dining some staff has been laid off ~ but these saved costs didn't prevent a rent increase. (It should be noted that there was a 2+ month lockdown last winter which also should have resulted in substantially reduced operating costs.) Numerous residents have complained and forwarded email objections but unfortunately Bonaventure management doesn't bother to respond or answer ANY concerns. A number of residents have recently indicated an interest in investigating alternative retirement communities. There is another review here attributed to my name. I did not write it. I believe I did post a positive review when I first moved in last year but that does not appear here and instead there is a post I don't understand and did not write!

We moved my dad from a local memory care facility to Caring Arms a month ago and the level of care…read moreand personal attention as well as the warm positive environment has done wonders for my dad. Arman and Ruby are caring, thoughtful, and so supportive and knowledgeable. We cannot thank them and their caregivers enough! They have made a difficult and emotional transition so much easier and continue to go above and beyond!

From the owner: Caring Arms Adult Family Home is a licensed adult family home, offering a loving atmosphere in a…read morenon-institutionalized home environment. The facility provides a safe and comfortable place where friendly, professional caregivers are dedicated to meeting each resident’s individual needs and providing a positive family environment. Caring Arms AFH offers 6 private bedrooms in a newly remodeled facility with full wheelchair access. The home is located close to medical offices, shopping, and restaurants. Caring Arms AFH provides personalized quality care in a home environment, treating residents in a respectful and dignified manner, ensuring peace of mind to family members that their loved ones’ physical and emotional needs are being met

This is a wonderful agency; if you are looking to find an Home Care Aide to help you take care of…read moreyour loved ones this is THE Agency to go to. Through Arcadia, we found Elena, an amazing lady who has really improved the quality of life my grandparents (ages 93 & 95) have now. Elena has taught me so much about how to give my grandparents more independence while keeping them safe (as they both have dementia). And on the rare occasions when Elena is unavailable, Arcadia always comes through with a kind, caring sub for the day. Thank you Brianna (one of the Arcadia Supervisors) for always being just a phone call or an email away. And most especially thank you for bringing Elena into my grandparents' lives.

First off this place has bias and implicit discrimination against women of color. I have received…read moresub par care from this place. They basically keep you stuck here with little to no resources for leaving unless you get placed in an adult family home. Their pharmaceutical provider doesn't listen to patients and will not provide any information when trying to get ssi or ssdi. If you already have ssi they will take all but $70 of your check. The new director "Candace" has turned it more so into a prison like environment and has no knowledge of trauma informed care, so if you're suffering from ptsd like me this is not the place for you. They do not treat ADHD rather the symptoms of it. They took me off of the only medication that helped my panic attacks within days of being here, while a different person who looked different than me was kept on it for multiple weeks if not months. I have seen an actual doctor all but three times since being here almost a year. Being homeless and having no options for housing aside from here makes them highly capable of taking advantage of some of the most vulnerable individuals. Do not seek care here they are not a good residential facility, they treat individuals like criminals rather than human beings who suffer mental health illnesses. I want to express my current state of distress and concern regarding my safety and well-being in this environment. Unfortunately, I no longer feel safe here and have been experiencing a sense of being threatened and singled out. It has come to my attention that there are extreme double standards at play, which have further contributed to my unease. I feel compelled to raise the issue of Candace's lack of trauma-informed care and knowledge about mental health conditions, particularly concerning my own struggles. Her actions have resulted in me feeling harassed and bullied, specifically due to her disregard for my anxiety and trauma response around food and large crowds or groups of people. As a result, my panic attacks have significantly increased in frequency and intensity since she implemented her rigid and harsh approach towards me. I kindly request that my concerns be taken seriously, as they greatly impact my overall well-being and ability to thrive in this environment. It is crucial that steps are taken to create a safer and more supportive space for individuals dealing with mental health challenges. I hope for a resolution that ensures my housing stability and promotes a more compassionate and understanding approach for everyone involved.