If you are looking for an extraordinary experience in senior living this place really warrants a…read moretour. My senior parent is receiving truley amazing care on a daily basis. From top to bottom their staff is a highly effective team and I am so happy to have found a good home for my Mother.

I should have done this a long time ago, but my Mother lived at Mill Ridge Village for nearly a…read moreyear and frankly, very shortly after she moved in, we realized that it wasn't the right place for her. Her dementia was taking over and that isn't what this place is for. The staff went above and beyond wherever Mom was concerned. You only hear of places like Mill Ridge when something goes wrong, never the daily things that everyone does right. You don't work in this industry if you aren't a caring individual and EVERYONE that I came in contact with there certainly was that. This is a great place and has a great staff. I don't have much experience, but they set the bar pretty high in my opinion. Thank you to the whole staff!

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

After a hospitalization caused by a medication mistake at my mom's memory care facility in…read morePuyallup, we had to find a new place for her to live within a day or two. We had help from CayCare, who took us for a visit to A Better Place. My mom lived there for 4.5 months and we were very happy with the loving care she received. The owner has lots of experience with caring for people and with hospice care; the work she does is obviously a labor of love. She and the staff were consistently kind and caring with all the residents. The home was well taken care of, spacious and always clean. After such a bad experience at the previous facility, I was not just relieved but completely satisfied with A Better Place.

From the owner: This is Adult Family Home, Take care elderly at private home, only take care 6 resident at a time.read more

This is a wonderful agency; if you are looking to find an Home Care Aide to help you take care of…read moreyour loved ones this is THE Agency to go to. Through Arcadia, we found Elena, an amazing lady who has really improved the quality of life my grandparents (ages 93 & 95) have now. Elena has taught me so much about how to give my grandparents more independence while keeping them safe (as they both have dementia). And on the rare occasions when Elena is unavailable, Arcadia always comes through with a kind, caring sub for the day. Thank you Brianna (one of the Arcadia Supervisors) for always being just a phone call or an email away. And most especially thank you for bringing Elena into my grandparents' lives.

my mother in law is in the memory care part of the Rivers, the care givers and reception are all…read moreamazing. The senior office staff are not responsive which is very frustrating there have been a lot of turnovers since July. I hope things improve soon.

I hate that I even have to give one star, but that's for the staff and caregivers that come in…read moreeveryday because they care. The other half of them that come in don't care to do their job and will be on their phones, talk badly to the elderly that live at the rivers and there is no disciplinary action. I don't even know where to start but we recently took my grandmother out of there and I wish we had done it sooner. They went without management for 9 months which tells you a lot about the work environment and how people don't want to work for them, so they hire anyone with a heartbeat! My grandma pressed pendent because she was needed to use the bathroom and is in a wheel chair, and NO ONE CAME! She had to call me because she had then urinated on herself and I called the MEAN LADY AT THE FRONT DESK and she didn't care. I had to come down and help her myself. I had asked to get a meeting with the lady from corporate that comes in, but that never happened. It's a revolving door as far as caregivers go, and when they would come in and help my grandmother they would TALK BADLY ABOUT THE MANAGEMENT AND WHO EVER THAT LADY IS THAT COMES IN TO SIT IN AS THE DIRECTOR . she just locks herself in her office anyway. She never comes out to talk to us or anyone else, since she got there we could tell the place was going down hill. All of my grandmothers friends that she made at the river's have said in the last 8 Months the place has gone down hill and they want to leave too!!

Tried to get a hold of someone regarding my mom's care. But either no one answered the phone and…read moreeven though I left messages no calls back

First off the care staff is fantastic. they are worked too much and there are too few of them. But…read morehave always taken care of my parents. The kitchen is a joke. A facility like this should not run out the dinner special. Today both were out before dinner was over. they often run out of stuff. bread? butter? tarter sauce? Who wants fish and chips with out tarter or any thing. They show all this fancy food on the website but that is a joke also. The chef can not figure out how to cook for this type of place. This kitchen things is on going. Residents should never be turned away when they show up just before 6. Stupid.

Trusting someone with a loved one is never easy, but cozy home care made it stress-free. Their…read morestaff was always punctual, well-trained, and respectful. We had consistent communication and zero issues. A+ service

From the owner: At Cozy Home Care, we provide compassionate, professional, and tailored home care services for…read moreelderly. Whether your loved one needs help with daily activities, memory care, or companionship, we’re here to ensure they feel safe, supported, and cared for—right at home. At Cozy Home Care, we believe that every aging seniors deserves the chance to thrive in the comfort of their own home. As a trusted home care agency, our mission is to provide compassionate, reliable, and personalized in-home care for seniors—because care should always feel like home.

Type of care is the minimum Care quality is bad people…read morepretend to do and care but they do not Office people are blind they only open their eyes when they are signing the dotted line. NOT FAIR! People pay good money! Unfortunately, I am speaking about Covington Cottages at Vineyard Park. I worked there! And saw it all. Don't they know that we are the first people they sell to? It was disgusting from sanitation, food prep, customer service, I think the only highlight was the activities lady. Nothing more.

My wife attempted to move her dad my father in law here this week. After speaking to them on…read moreseveral occasions and having had a nurse interview to decide his care level he was given a choice of 2 units he could move into and a date we could move him in. They took the deposit and we notified his current facility he would be leaving and terminated his lease. Today when we went to sign the papers he was told he would need a higher level of care then he and my wife had thought and the price they had been told more then doubled. That in itself was not the bad part although the possibility of this should have been made clear in any discussions had before money was taken. Unfortunately costs were not talked about until to late and the total cost exceeded his income !! I asked "how did this happen !?" I had not been involved up to the point they were there to put the check deposit down for him to move in. I work in a facility that has assisted living and memory care. I asked how a potential resident had gotten to the point of moving in and deposits had been taken and notices given without anyone checking income to ensure this was a feasible situation !!!??? I stated "one of the first things the facility I work at checks is a potential residents income to ensure that they won't be getting themselves into possible financial trouble" It was a super embarrassing situation for us, how did this happen ? I was wondering, how did no one check income to verify this was doable. Now we are going to have to beg his current residence to renew his lease along with the 2,000 dollars he already gave vineyard. This was all bad enough for a poor rating, but what happened next was utterly mind blowing to me. The response from the staff rather then any sort of apology for misunderstandings or just trying to make an bad situation any better was to get rude and nasty !!? I said " this shouldn't have happened, someone should have caught this before getting this far" but at that point in my mind "no harm no foul" it's just a bad and embarrassing situation for everyone, but I instead got a dirty look and was told "well I guess you know better then we do and your just better then us " !!!! This is the most unprofessional and childish response to a bad situation I have ever received from someone not a teenager working at a food service establishment. I was so shocked I almost didn't know what to say, I told her what she had said was pretty rude and not necessary. I hadn't been combative or loud or rude at all at this point just frustrated with what was happening. As soon as they figured out we were not moving in the whole tone changed like someone flipped a switch. They got rude and short almost instantly as if all of this was our fault and we did this to ourselves. I am not saying my wife and father in law don't share some blame but they are not money people and your not moving into a place like this because you making great decisions for yourself..... This is basics 101 stuff (check a potential clients income before making move in times and taking deposits and telling them/helping them to put in notice somewhere they are currently living) No car dealership let's you trade in your car, sells that trade in, hands you the keys to a new one and then checks to see if you can afford it ..... Do better please ! People deserve to be treated better, I really hope we were only treated this way because of a lack of income and this isn't how you are treating your residents.

I reached out to Trish for advice when it was hard to know where to turn. She was extremely…read moregenerous with her time during a free consultation and had good ideas, then followed up with her suggestions in writing with no hard sell for her own services. She's very willing to talk even if you're not sure what you need.

I highly recommend Patricia Throop and ElderCare Consulting. She provides a truly valuable and…read moremuch needed service to anyone needing help with decisions and care for aging parents and other loved ones.

I've waited 18 months to post an honest review about the care my aging parent has received at…read morePinewoods AFH. I can say, without hesitation, we (children) could not have selected a better 24/7 assisted living facility after our father was medically required to be placed. Patrick is a registered nurse/owner with the HEART and the knowledge REQUIRED for the type of elderly care our father needed. I learned quickly that not all facilities are willing to do or are able to handle what is required to correct sundowning as well as other significant issues. Patrick and his staff have handled EVERY aspect of our father's care and comfort with compassion, dignity and respect. Patrick, personally, communicates with us and answers any questions we may have. There is so much more that impresses us about Pinewoods. We know that we have chosen the best place for him because he has told us how much better he feels, how happy he is there and that he will not be going anywhere else. Yes, Dad, we agree with you.

From the owner: Adult family home, elder care, dementia, mental health, caregiver, home careread more