The initial reason I contacted them was due to an error on my part. I won't go into detail…read more I just want to share that it was literal MOMENTS after I sent my message in to this company when I got a call from the company. The guy on the phone was extremely nice, I could tell he genuinely cared and I felt bad for my mistake but the customer server was so gracious the whole time. I rarely see such quick and genuine service these days. It really stands out, not like a sore thumb, more like a diamond in the stone. We need more companies like this, personable and human and professional.

**Four Rides, One Luggage Tetris Disaster, and a Wheelbase Lecture**…read more We used this company four times between June 11 and June 21. The first three rides were good. The fourth ride, followed by the company's defensive and condescending response, earned the two stars. For our final transfer from the Seattle Marriott Waterfront to SEA, there were two passengers returning from an eight day cruise. The company had already transported us from the airport, to the cruise pier, and back from the pier. Our luggage needs were therefore not exactly a mystery. Before the reservation was confirmed, I requested Navneet, who had driven us previously in a larger and more comfortable vehicle. That request was never acknowledged. Instead, the company sent a BMW i5. They later provided a detailed explanation that it qualifies as a standard sedan because its 118 inch wheelbase exceeds Washington's minimum requirement by four inches. Congratulations on the wheelbase. Unfortunately, those extra four inches did not provide enough luggage capacity. The driver placed bags in the front passenger seat, obstructing the passenger side window and potentially limiting visibility of the mirror. She then complained about the luggage during the ride, as though two people returning from an eight day cruise had committed some shocking act by bringing suitcases. The company repeatedly states that safety is its highest priority. It was not the highest priority during our ride. Once it became clear that the luggage did not fit safely, the appropriate response would have been to stop, arrange a more suitable vehicle, or find another safe solution. Instead, the luggage was stacked in the front seat and the trip continued. The company continues to focus on the fact that we reserved a sedan for two passengers. Apparently, confirming the number of passengers also confirms that they will be traveling without luggage. Their response stated that "facts matter," so here are the facts they continue to avoid: The vehicle did not have enough room for the luggage. The bags were placed where they obstructed the passenger side window and may have limited visibility of the mirror. The driver complained about the luggage. The trip continued anyway. They also wrote that "expectations and requirements do not always walk the same path." That may sound impressive in a management seminar, but it does not explain why luggage was stacked where it could interfere with the driver's visibility. This was never about demanding a complimentary upgrade or expecting a specific chauffeur. It was about sending a vehicle capable of safely carrying two passengers and their known luggage. Instead, the company's position appears to be that because the vehicle technically met the definition of a sedan, everything that happened afterward was acceptable. Minimum compliance is not the same as safe, thoughtful, or professional service. The first three rides were good. The final ride was poorly planned, uncomfortable, and potentially unsafe. The response afterward was a master class in defending technical compliance while avoiding the actual problem. Their priority seems to be winning an argument rather than understanding why a customer felt unsafe. Two stars remain generous. One for the first three rides and one for the four inch wheelbase surplus that apparently mattered more than unobstructed visibility.

Beautiful ride was on time and did a great job of communicating when a change needed to happen…read more Really appreciated being asked the best way to get home to save time. Will be contacting their service again!

Leery about leaving feedback here as reviewing other reviews in Google, the owner tends to get…read moredefensive and not show remorse or necessarily apologize. Not sure customer feedback is taken seriously. We have been regularly using another transportation company in Kitsap with personal door-to-door service. We thought we would give this business an opportunity. We booked and paid for a Cadillac Escalade for 2 with 4 large luggage pieces and 2 backpacks as we were headed out of the country for a few weeks. 15-minutes before pickup we received a call from the owner of the company telling us the Escalade was being repaired and a transit van was picking us up. At the time the driver was supposed to be at our doorstep, they called and told us they were running late because they had to fill up the vehicle with gas. They were 15 minutes late arriving. When we opened the front door to haul our own luggage out with barely any help, noticed it was a panel/passenger van that had the most unprofessional and ugly Space / Cosmic wrap around it. Definitely not the beginning we thought we paid for to start our luxury vacation. The driver nonstop talked the entire drive to the airport. I am not kidding when I say they barely stopped to take a breath. We got to hear a lot of personal life stories which certainly don't mind a personable experience, but it was definitely TMI. Then there was the jumping off the offramp to skirt ahead of slower traffic only to jump back on the on-ramp after the overpass, speeding with a near miss. We took our own luggage out of the van ourselves with the driver joking, with gratuity in hand, that they have learned to not rush to the luggage because most male customers would pull the luggage out themselves. Nice. A few weeks later, it was the night before our international flight home. We are nine hours ahead in London at our hotel, in bed, getting ready to sleep. We receive an E-MAIL (not text or call) from this company, office receptionist, that they are unable to pick us up the following day. We are literally overseas the night before our morning departure without a lot of time to find another service. The office clerk who emailed wanted to know if we wanted a refund or to leave a credit with Semperfi for future use?! They also indicated that they had "tried to find a driver" but were unsuccessful. If anyone has been stuck overseas in a different time zone, hours before their flight back home without a service to pick them up, they will understand the complete frustration and unprofessional service by this organization. At a very minimum Semper Fi, should've contracted with Uber to send us home from the airport. Stay away from this company, for us they were unprofessional, unreliable and did not deliver. Oh, one final concern is that the driver bad mouthed our other transportation service and gloated how great they were. Truthfully, and in the future, we would rather use Uber Black, or another personal chauffeur service. That night, when we thought we were stranded in London, we contacted our former transportation, chauffeur service, and without hesitation, they agreed to pick us up the following morning, thank goodness!

We used Capital West for the first time under the new Owner for a ride to and from the airport, all…read morewent as expected Dennis was the driver for the trip home. Things did not go as well The vehicle seemed to need new shock absorbers as it tended to sway a lot over bumps causing the luggage to shift. Upon arrival home the cargo door was opened before the baggage was checked allowing a bag containing handmade glassware from Norway to fall out and break. This was VERY disappointing!

Adam is a great driver and friendly guy.He met me at baggage claim (he got there before I did),…read moregrabbed both of my very heavy suitcases when they appeared, got me to the car very quickly, and drove me home quickly and safely. Very much appreciated after 10 hours of flying. I give him a five star review!!! I wish he was my driver every time my wife or I use Capital West Limo service.

We had a group of 6 and way too much luggage traveling from our home to the cruise port. John was…read moreVERY accommodating with our schedule and such a pleasure to travel with. We hit a delay on our return and he was so polite and did not rush is. Overall, GREAT experience!

Had a great time! Arrived on time and very clean limo! Very easy to text with and answered back…read morequickly!

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

Very quick and moved the conversation forward! Actually gave a quote and did not beat around the…read morebush

I often hire town car service when I travel to different cities in the US. Seattle STS Town Car and…read moreLimo Service is definitely among the best I have ever experienced! I picked them because of their yelp rating, and it was spot on! We booked 3 different rides with them in September for our Alaska cruise out of Seattle. Communication was prompt and clear, all done through yelp message. Booking confirmations were sent immediately via email, and I had requested to add 20% tip. My friend and I were traveling from different part of the country, they tracked our flights and luckily we arrived pretty much around the same time. Roman, who ended up being our driver for all 3 rides, was in touch via text while we waited for luggage. Pick up was prompt, car was clean, everything is so smooth. On the last day at Port, pick up was just as easy and painless as the other two rides. So glad we have picked STS to handle all our transportation needs for this trip. I will definitely use STS service again whenever I find myself traveling to Seattle!

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

Even though I booked 2 weeks prior to service, I was told there were no town car's available (only…read more4 passengers) and all they had was a limo, at a much higher fee. I was assured after paying for the booking I would get an email with itinerary and receipt of payment. It took email and 2 phone calls to get the receipt and copy of itinerary. The driver did not seem to know we were stopping to pick the other passengers up and asked us for the address for drop off for the event we were attending. I would not recommend this car service.

I wish I would have read these reviews before I coughed up $650+gratuity for this complete waste of…read morea business. A birthday party for my son and friends... they didn't show up on time and when I called, they said that they had confused the pickup time I had scheduled with what was supposed to be the dropoff time. Fatuous apologies on the phone at that point and then they said they'd be an hour late. Showed up 1:10 after the scheduled time with a different limo than I had booked, older, obviously rode hard for a long time, missing door pulls, radio knobs, etc. Driver was courteous enough, but the website is full of fine print and hidden charges. (Not worth reading it anyway, just don't give them your money.) We ended up making the whole thing work but it was in spite of them, not because of them. Total amateur cluster*uck that doesn't deserve one star, but there's no way to give them zero. You're better off throwing your money in the street and taking a bus. What a sh**show. Update: When the credit card bill arrived 3 weeks later, total amount that was charged included tip even though I had been told that I needed to pay the tip (in cash) directly to the driver. This is crime on wheels... cannot emphasize it enough.

Hands down a great experience!!! We used Lake Tapps Limousine for several coordinated pick up and…read moredrop off for my son's wedding over Labor Day weekend. They did not miss a beat, very flexible, great communication and very professional!!! Want to give a shout out to Emily Mackey. Her professionalism laid the foundation for the experience from the first contact that was made. We highly recommend Lake Tapps Limousine!!!

Emily and her crew are the absolute epitome of friendly professionals who are there to provide the…read morebest in specialty transportation. They have helped us out on a number for projects for quite some time and the results have always been pure perfection. I could not recommend more highly! Thank you for making every job, both personal and professional a smashing success.

We've been using Eli's services for over 5 years now! Simply put every aspect of his business is…read morefirst class all the way. Totally reliable on-time pick-up every time! Thanks Eli!

My driver was amazing and patient. My flight was very delayed yet he kept track of us and ended up…read moremeeting in the airport since the holiday traffic was wild that night. Clean car, easy access, and a polite friendly driver made for a good experience.