I love this place. It was the most wonderful customer service experience I've seen in years. I was treated WONDERFULLY + the employee explained in kind + plain everyday verbiage (not mechanic speak) - and gently answered questions - how the tires worked and why certain tires/fixes were needed. The vibe is so friendly + the people behind the desk are so confidence-inspiring. They also give their employees mental health days; like it's fully closed Monday for that. :))) read more

Patti's Auto Care - Employee customer interaction . - Auto Repair Near Me - Berkeley, California

Patti and her team took such good care of me. Subaru in Walnut Creak want to soak me for $4000. Not needed. Patti and team diagnosed and got it down to root cause: jacked up wheel covers. Cost me $400. Can't make this up. I'm a customer for life. Love you Patti and team!! read more

Patti's Auto Care - Don't do Subaru service. Go see Patti! - Auto Repair Near Me - Berkeley, California

Having described the situation, Patti, leveraging her 40 years of invaluable experience, pinpointed the probable car problem with uncanny speed--all under a minute! She listened with genuine empathy to my concerns, demonstrating an intuitive grasp of the vehicle's history and the specific needs of the driver. The repair estimate provided was not only fair and reasonable, but also delivered with transparent honesty and a commitment to my best interest. I highly recommend Patti's Auto Car! read more

I took a few days before writing this because I really dislike leaving negative reviews, especially for a small, woman-owned business. I truly want Patti's -- and Phoebe, who is training to take over -- to succeed. Unfortunately, my experience was concerning enough that I feel I should share it. I brought my car in at 9am for a diagnostic before a trip to LA. It wasn't looked at until late afternoon, was kept overnight without my permission, and my calls/texts went unanswered. Patti later gave me a long verbal list of issues (including filters I had recently replaced), but the written estimate only listed three items: a water pump and both brakes. She said I needed four new tires and criticized my tire and oil change shops. The water pump was covered under my extended warranty. When we finally reached the adjuster together, the call escalated after he asked for a video of the issue, Patti yelled that she refused to send a video, didn't want the job anymore and hung up. Then, after two days of having my car and no repairs performed, she tried to charge me $165 when I picked it up. I got a 2nd and 3rd opinion: my water pump and filters were fine, I only needed front brakes for now, my tires are not yet due, and pricing was significantly different than what I was quoted. Before posting this, I tried to contact Phoebe to give her a chance to respond privately and received no response. Instead, I was later contacted by police after Patti reported that I took my car without paying and was accusing me of harassment, even though she handed me my keys in front of others and told me where my car was stored when I asked what I was being charged for. I also let him know that if the adjuster didn't have such good instincts, I could have paid a lot for unnecessary work, and they had not responded to my attempts to follow up at all. The officer said he would talk to Phoebe and get back to me if he had more questions. I didn't hear back from the officer or Phoebe. Ultimately, even though this didn't work out for me, I genuinely hope they can make the changes necessary to improve communication and professionalism. I do want to see Phoebe succeed. We need more women in the industry. read more

Such a pleasant Automotive experience.... The ladies made my day. Expedient and service with a smile.... job completed in an hour and i knew exactly what my cost was . No hidden fees or surprises. Thank You read more

I LOVE THIS SHOP!!! Patti and her daughter have given me literally the best mechanic shop experience I have ever had. 1. They make LGBTQ+ people feel safe and help us understand the issues with out making us feel incompetent. 2. They don't jerk you around about prices and service fees, they are fair and honest. 3. They won't let you bring in a car that is going to have more costs that its worth to fix. They encourage clients to buy better vehicles so we don't have to have more service fees ad issues. 4. They communicate directly and honestly. I recommend to all women, queer and trans people in the East Bay to bring your vehicle to Patti, and if she says: "I can't work on it" that's an honest answer. She doesn't want to take your money if she can't find the parts. 10 Stars! read more

I brought my car in without an appointment, and although they were super busy, they agreed to take a look and fix it. I like everything about this group: super competent, efficient with incredible customer service. This will be the place I bring my car and I will spread the word far and wide. (have to say - love that it is run by women!) read more

Patti and Phoebe know what they're doing and I've had no issues with them whatsoever whenever I need a service done. They communicate well and effectively and are attentive to what cars need to be done. Their prices are also reasonable. And those who leave bad reviews are people who are entitled and demanding and most of the time rude. Clearly they have no idea how the auto industry works. read more

Many thanks to Patti, Phoebe and the mechanics who worked on my car. I had a problem with my electric brake on my manual Honda. The part was ordered within minutes of my arrival and, although the part took a couple of days to arrive, everything about my interaction with Patti and her crew was great! It was much appreciated. Plus, I noticed a well- earned "Best Mechanic in Berkeley 2025" on the front desk! Congrats on that! read more

Sorry but 'caveat emptor' (unfortunately, just don't trust Patti, other local car shops don't). Almost fell for $3k repair, did fall for $300, car ran worse, she resisted making it right. Really wanted to support her business, but instead learned a scary lesson. (Btw honest transmission shop nearby fixed it for $200 : ) read more

Fantastic, timely service. Clear communication throughout the evaluation and repair process. Patti and her team evaluated my car and were able to make necessary repairs at less than half the cost of another repair shop in the area! I appreciated the honest and direct approach to business! I am grateful to have a trusted local mechanic for any future needs! read more

Patti's Auto Care has saved me on a few occasions. It's so refreshing to finally be able to go to a shop that's honest with you especially in that area. My car is now back in great condition thanks to Patti + staff. Thank you so much. read more

Patti's Auto Care - Beautiful Mural - Auto Repair Near Me - Berkeley, California

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Patti is an icon, and her team is the best. I felt welcome and cared for from the moment I stepped into the shop, and I will definitely be back! Also, if you're lucky, you'll come across the adorable office pups. Highly recommend. read more

Great service Very nice to meet Patti! I needed to pass a smog inspection and after having my car serviced at her business......My car passed. Her team did a fantastic job. Thank you for not making me take out a second mortgage for your service!!!!! Job well done!!!!! Thank you. Pam read more

This autoshop has dogs. automatic 5 stars. Oh and they helped me fix my cars broken regulator. Patti is just straight up, no bs, will not screw you over typa person. 100% recommend bc the staff and everyone is so helpful and friendly. Pretty worth it value. read more

Patti's Auto Care - They have dogs. automatic 5 stars. Oh and they helped me fix my car. that too. but dogs! - Auto Repair Near Me - Berkeley, California

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I have been going here for over a year and this shop always does honest work. Recently there was a mistake that happened on their end, they not only fixed it but they went above and beyond to rectify the situation. They are a great shop to work with, they will meet you where you are and give you every option. Plus they have the cutest shop pup around! read more

Very impressed with the honesty and forthrightness exhibited by Patti when a Subaru was brought in for a pre-purchase inspection. Patti took one look and said nope, this model has an oil-consumption issue, as evidenced by what she's seen through the years, along with a class-action lawsuit. Awkward moment with the seller present, but Patti clearly calls it as she sees it, with an apparent commitment to protect her clients from impactful expense. Awesome cat too. Usually a good sign when the pets are relaxed and content. read more

I was a little ambivalent about Patti's at first because of the rating but boy am I glad I came here. After being jerked around and mansplained to by other mechanics in the area looking to up charge me because I'm a lady, I figured why not and take it to Patti's. And let me tell you, I should have just gone here from the start. If you value honesty, fair prices and quality craftsmanship look no further than Patti's because these ladies are really on the ball! Exceeded my already high standards and they went above and beyond! BEST MECHANIC ON EITHER SIDE OF THE BRIDGE BY FAR!!!! read more

As someone who loves my car but hated taking it in for maintenance, I wish I had found Patti's years earlier! I've had lots of negative experiences with local dealerships and independent auto shops alike, but this shop has made caring for my car painless. Direct and easy communication, friendly service, upfront estimates and quotes, and (from what I can tell as a non-car person) exceptional work. The first time I brought my car in last year they found potential repairs during routine maintenance checks, but encouraged me to wait till the problem (wear and tear on a suspension strut) actually became a problem. I was really impressed that they weren't trying to upsell or use fear tactics/condescension to make an extra buck. Just had another routine tune up and repaired all the concerns (worn breaks, battery leak, suspension, air filters) to set me up for an out of state move and my car is driving like it's brand new at 55k+ miles. read more

You asked what I liked about Patti's Auto care, so here goes... EVERYTHING: She doesn't try to sell me on services I don't need, can't afford, nice to have but not necessary. She treats me with respect and courtesy, not like an old woman who is knows nothing about cars. The work stays done when her great guys fix it -- it stays fixed. She treats her employees with respect and courtesy. She has a dog and cat in the office to entertain me while I wait. read more

Meeting patti for the first time put me at ease. I ask about my dodge 2016 van and she was helpful and even went out her way to help me find ways to save money to fix the problem and i appreciate her help . Thank you , Patti read more

I just can't say enough about Patti's Auto Care. I previously placed an unqualified, glowing review with 5* because you can't give 6*! I had an experience today that deserves mention. My 2010 Outback Ltd started making some pretty alarming noises and losing coolant at a pretty alarming rate as well as I was driving back from skiing yesterday. I called yesterday afternoon and she fit me in this morning. Wow! They just texted to tell me that they had replaced my radiator cap and put new coolant in. While many shops would see this as an opportunity to really screw me and put in a new radiator, or replaces hoses or some belt...NOT PATTI! SHE NEVER DOES MORE THAN YOU NEED AND DOES IT WELL AND AT A REASONABLE PRICE. This is the best shop I have ever worked with and can't recommend it highly enough. Off to pick up my car which was ready only a few hours after I dropped it off. What a great place to do business and before I sign off I need to mention Patti's encyclopedic knowledge of cars and what can go wrong with them. I am in awe of her grasp of the intricacies of servicing the complex vehicles we drive today! Using Patti is a no brainer. Look no further! read more

Patti's is the best! Honest, fair prices, friendly people who do good work. Have used them for years and I highly recommend them.

I've only been there once for an oil change but they were great. The price was reasonable. The staff is super friendly, seriously it's like visiting a friend. I also really enjoy office pets so the fur baby staffers were a bonus. I will definitely use them again. It's nice to have the chance to support a woman-owned business. read more

I love this shop! Patti is fun and knows cars. They have worked on both of my cars and fit me in at the last minute this morning. They are competitively priced and helpful. Patti can juggle a whole lot at once -- helping customers, trying to find parts for older cars, answering the phone, explaining what needs to be done both soon and in the future. I would trust any car to her shop. read more

Excellent service!!! Very honest Fair price for wheels alignment and replacement of the shock absorbers read more

I wish I found Patti years ago! I've been to her 2x so far and both times she has given me a fair estimate and gotten the job done. She goes above and beyond with customer care. She communicates clearly and promptly with any issues that might come up. This past time she replaced my starter. It was a longer wait on the part than first expected, but her mechanic worked on it at night and got it done as soon as the part came in! Wow, so grateful! I love supporting this woman owned business! I feel so taken care of! Thank you Patti! read more

I like that it's woman owned. And they are very kind people with cute sweet pets. I also rely on Yelp for honest reviews. So here's mine. I think they do the work and seem like the work is decent but not so sure they are really any different from many other places that they inflate their prices and tell you to do some things that don't necessarily need. Because they want to sell you more than needed. I wanted to have my brakes done but they suggested getting only new front brakes including the new rotors. Their estimate did not show all costs parts and labor. I took my car to another place for a second opinion with a friend who knew about cars. The competition mechanic said that I could get away with just the brake pads but the brakes could use the rotors but turned. Well anyways same price the competition guaranteed their work for 1 year. I got front and back brakes done with rotor turned for about the same price! I saved another $500 hundred by shopping around to another mechanic. read more

I had a Honda that she serviced 20 years ago. Now I have a different car so I've taken it to her. I drive around 10 miles to her shop. That should tell you all you need to know about her work. read more

I have been going to Patties for a few years now. she has done major and minor and service repairs. The front office is respectful, friendly, and they always explain what they are going to do and don't push you into anything you don't want to do. If there were 100 stars I would give that. read more

I had a bad experience here. Poor communication and one of those situations where you come in fix something (air conditioning) for a certain price and end up paying double you had anticipated. Even worse, AC stopped working a couple weeks after again so they didn't get to the root of the problem. Luckily there are plenty of other shops in the area. read more

Been going to Patti's for almost 10 years. Patti and team helped me out with a transmission issue and worked with me to find the best possible solution financially and mechanically. As always--friendly, speedy, quality service at a reasonable price. Thanks, Patti!! read more

Patti has always done a excellent job whenever I have a problem with my vehicle. The service is always great and I can,t think of another mechanic that is as personal and professional as Patti. read more

Very happy to find a local car shop for my 2010 Honda fit manual transmission. Each time, Patti has been clear and detailed about what my service or repair will entail. I feel grateful to have found a nearby auto care shop that is trustable, reliable, fast, and reasonably priced. read more

I fully trust Patti not to nickel and dime me. She's upfront with you and no sugarcoating. I am a regular in her shop whenever I need repair. I brought my car in for service with an estimate over $2,100 ( I was prepared because we have talked about it before and with my 2008 Honda I felt it was time to make sure everything was done right. I picked up my car at $1,700 because one of the items we thought needed to be replaced was just lose. They couldn't see it clearly because they needed to open it up ( I'd like to say the bushings?, I could be wrong but it's all Greek to me) while they were to work on my breaks and alignment, oil change, tire rotation and a few small item. and some other stuff. What I'm so happy about is she just had it tightened and didn't cheat like other mechanics just to make money off of me. I've called her many times in other occasions including, what type of oil should I get? When she's not busy, I get an answer. The lady knows her stuff and she runs that shop like a well oiled machine. I would give her 10 stars if I could. read more

Great customer service makes me a fan of this place. I was searching for a place to get tire alignment and found Patti's online. Patti and her team serviced my car on the same day and saved me some money as well. It's nothing fancy, but it gets the job done. read more

My car was damaged during a seatbelt install. Patti said she would replace the part but everything she was finding was in bad shape. So I gave her the options of a. refund me or b. pay for another place i trust to fix the damage. She refused to refund in full but said said she would refund for the broken part. So I agreed and asked how much. That was over a week ago and no answer. Will never go back. Might need a lawyer. read more

I love Patti's! Have been going here for years. Something just feels so different about a woman-owned shop. Patti saw me at short notice last week, got my car in and out by the next day so I could make my camping trip as planned, AND she didn't even charge me because the issue ended up being due to a problem with the key fob not transmitting correctly, not anything to do with the car. In the past when I've taken my car there she's always shown genuine concern for me and my kids, and making sure we are all safe on the road and getting to where we need to be. Plus, her pets are the cutest addition to the experience! I plan to pass my 2012 Honda down to my daughter in two years and I feel very confident that Patti will keep that car, and and future ones I own, in great shape for years to come. read more

Had my car serviced here a few months ago, I'm happy to have gotten it fixed. More than anything I feel so much safer driving it due to all the hits my car got from these dang potholes damages with the rain a few months ago. Service on the car and customer service was excellent! Highly recommend and trust them with any future work if needed. read more

Patti first stood out in that she was the only place I called who told me what she thought the problem was even before I took the car in. None of the other 5 places I called did that. Upon assessing the car after I took it in, she presented me with multiple solutions and the pros and cons of each which allowed me to choose an option which worked for my needs and budget/ resources. She and her team were super polite and communicative and did a grade A job fixing my 2011 Lexus ES 350. Love them and would recommend her and her team wholeheartedly!! read more