Late model, low mileage, priced to move. Quick process. No pressure sales. Buffed my car like new…read morewhile we waited.

This place is amazing. I got the car of my dreams at a reasonable price. I highly recommend them!…read moreThe guys that work there are very nice and helpful. Don't expect to negotiate on the price. Their prices are awesome because that's as low as they can go. I also traded in my car it was seamless. They got me a great price for my jeep too. If you're looking for a high end car at a great price, go here!

Absolutely amazing experience. The salesman Jake was not a salesman at all, but more of facilitator…read moreand getting things done and very quickly at that !!! I called him to let him know I was interested in one of their Chevys and then I might be stopping by the following day. When I got there, he already had it pulled up front for me to take on test drive.loooved it! And it took all 15 minutes for me to purchase. It was amazing and highly recommended.!!!!

Buyer beware!! I'm not sure if they just buy these cars at auction and throw them on the lot, but…read moreit doesn't appear they inspect them at all. I bought a vehicle and didn't get a mechanic to look at it first. Big mistake. I spent $5000 in repairs the first year and it needed another $2000 repair when I just decided to cut my losses and sold it to a dealer for $2300 less than I paid for it. I almost spent as much in repairs than the vehicle was worth. I would not recommend this car lot after my experience.

We are pleased to write a review for Ronan Henig and the BMW-Wilmington. We had an excellent…read moreexperience with Ronan and the entire BMW team, which included Joey Moore, the Sales Manager and Chris Holland, the Business Manager. Ronan is very well-versed in his product knowledge, which is a priority for us, having been in the auto sales business some years back. He answered our questions without hesitation and importantly, provided important insights based on his knowledge and experience that helped considerably in the design of our X-5. He made suggestions that added so much to the final product. Because of his attention to detail and commitment to excellence, we could not be more pleased with our new vehicle. Importantly, we genuinely enjoyed working with Ronan. We cannot recommend him and his team more highly. We intend to work with him in purchasing any future BMW's.

Have had many BMWs from basic X5 up to M cars. Have tried to buy and service cars here for years…read more Always end up buying at non local dealers because of the worst price and attitude here. When I bought my M car, the savings paid for an entire vacation to pick it up at another dealer. Service was ok for a time, but sales not so. Wish I had a local dealer that I could trust and rely on for fair and easy sales and service! Having lived many places and interacted with many BMW dealerships from California to Texas and Florida, this one has been the least welcoming. Sad.

I purchased a Q7 at the Audi Cape Fear, here in Wilmington NC. All staff there were great,…read moreincluding my sales representative Ryan Carroll. Special thanks goes to Guillermo Limon, in the Service Dept, who took care of my new car when ceramic coating was applied. Special thanks also goes to Michael Campo, another salesman who spent considerable time going over the many features of my Q7 when my salesman was busy with another customer. Each of them was courteous and answered all my questions in a professional manner. Thanks to both of you as well as manager Michael Terry who found a cord for my Samsung. I had a great experience. Thanks guys!

I will definitely not use this establishment to repair my vehicles. Quoted $898 to replace brakes…read moreover the phone. Come into the dealership and get told that's only labor. It will be another $1,000+ for parts. OK who only quotes labor and not the full price to repair the vehicle???? Says it must have been a computer error...... Funny how the error only occurs when quoting over the phone. Just SAD. Something I'd expect from a used car store that sells salvaged vehicles.

I previously left a concerning review regarding the service I received at Coastal Kia. Following my…read moreposted review, I was contacted by the service management team at Coastal. After a detailed explanation of my concern we were able to come to a very generous resolution to my issues. Thank you Coastal Kia.

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

I coordinated a service and maintenance appointment for my sons vehicle. I made the appointment…read moreonline through the Toyota app. We arrived in the service bay at the time of our appointment and Austin checked us in. After a short conversation we left our vehicle and went to lunch. I received texts, emails, and a phone call about the inspection with recommendations on what should be done. Most of the items on the list actually needed servicing and maintenance. One thing that stood out was the tires. The set of tires on the vehicle are high mileage tires that are not near the rating. They kept texting and making sure I didn't want new tires. Other than the back and forth about tires, everything went well and the price range was right around what I expected. This is the dealership where we purchased the vehicle new in 2012. Between here and Jacksonville Toyota all the vehicle maintenance history can be retrieved if needed. I would recommend this dealership for vehicle maintenance and service.

Thanks, David Chichilnitsky, for my first experience buying a vehicle at Hendrick Toyota of…read moreWilmington an amazing experience. You know your products you listen to the customers' needs and then you work the magic. You are definitely an asset to this business. They are lucky to have you

Stevenson-Hendrick Honda in Wilmington has the BEST service department! I appreciate seeing more…read morewomen in this field and Kori Seymore is the best-top notch service advisor. She is professional, personable and knows cars. She has saved me thousands of dollars in service needs and repairs by always checking warranty coverage. I bought my Honda (used) and will only go to this dealership for service. Shout out to all the other staff as well. If I could give 10 stars, I would!!

Buying a car as a single mom of two little ones felt overwhelming, but Danny Walker truly made the…read moreentire experience so much easier and stress-free for me. He took the time to listen to what my family needed and helped me find an affordable, reliable vehicle that is comfortable, stylish, and most importantly safe for my kids. Danny was patient, kind, and genuinely cared about helping me make the best decision instead of just making a sale. He also worked hard to get me the most for my trade-in, which made a huge difference for my family. I never felt pressured, judged, or rushed during the process. I'm so grateful for his help and will absolutely do business with him again in the future. If you're looking for someone honest, compassionate, and willing to go the extra mile, I highly recommend going to see Danny Walker!

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

I was impressed with Jeff Gordon's waiting area for car repairs. They had a free Starbucks…read moremachine that served all kinds of drinks. The place was clean, comfy, and had a lot of outlets to charge a computer or phone. They also offer a free shuttle. The driver was very nice as I did use it. They also send an actual video of how they are working on your car. Really cool!

Grant was amazing! Fantastic dealership to buy from. Would 100% buy from here again, thank you!read more

Zero communication or professionalism. No wonder this place…read moreis ranked 2.5. They have workers like Grant with attitudes that hang up on people. Then they have people like Austin and Blake Martin that say one thing and never do it. No call backs, I'm amazed they are even ranked 2.5 more like 1 Star at best.

Excellent purchase experience…read more I have been looking for several months, on-line and at many other dealers for the next car. Finally stumbled on what I was looking for when I finally to check out the CarMax listings. The car was in SC, easy shipment to Wilmington for a first look and test drive. That first look and test drive was delayed for a week because CarMax found a problem with the car. CarMax immediately refunded the transport fee while still holding the car in reserve for my eventual test drive. I hadn't even asked about that, I was impressed. The week delay was not a problem for me, I'm happy they took it Bob King Mercedes for its diagnosis and easy fix. The team there (at CarMax), including many in the service department were transparent in communicating the cars status while I waited to test drive it. I don't recall all the names but do recall Josh and Martin. Overall, everybody we've met or talked to (even just walking through the office space), made greetings, were professional and courteous, great bunch of people. On test drive and purchase day, we were fortunate to have Katie Ricketts as our Customer Specialist to take us through the complete process. Katie is a leading example of the complete team at CarMax, professional, personable and courteous. Plus, she's very detail orientated when processing the paperwork, and efficient while doing it. Thank you Katie.

Delightful experience selling our vehicle to CarMax Wilmington. The process was efficient and easy,…read moreand we were pleased with our offer. Shoutout to Adam Martin for his above-and-beyond friendly, communicative service. I highly recommend CarMax and, specifically, Adam Martin.