Excellent purchase experience. I have been looking for several months, on-line and at many other dealers for the next car. Finally stumbled on what I was looking for when I finally to check out the CarMax listings. The car was in SC, easy shipment to Wilmington for a first look and test drive. That first look and test drive was delayed for a week because CarMax found a problem with the car. CarMax immediately refunded the transport fee while still holding the car in reserve for my eventual test drive. I hadn't even asked about that, I was impressed. The week delay was not a problem for me, I'm happy they took it Bob King Mercedes for its diagnosis and easy fix. The team there (at CarMax), including many in the service department were transparent in communicating the cars status while I waited to test drive it. I don't recall all the names but do recall Josh and Martin. Overall, everybody we've met or talked to (even just walking through the office space), made greetings, were professional and courteous, great bunch of people. On test drive and purchase day, we were fortunate to have Katie Ricketts as our Customer Specialist to take us through the complete process. Katie is a leading example of the complete team at CarMax, professional, personable and courteous. Plus, she's very detail orientated when processing the paperwork, and efficient while doing it. Thank you Katie. read more

I bought a car in early July from Carmax for nearly $19K, a 2017 Subaru. Two months later, I have to replace the transmission. Of course I didn't buy the extended warranty since it had a clean Carfax. No long trips or hard usage in two months of ownership. Definitely unhappy. read more

I purchased a 2021 Jeep wrangler and Car Max never disclosed the jeep had been in a accident and there was more than one owner which they told me also. All was well until I found this out! This accident will reduce the value I paid for the Jeep if I was to sell if today by over $10,000. How can a dealer sell a car and not disclose the most important part of the sale. I have reached out to them for a resolution and have not heard back from them. read more

Delightful experience selling our vehicle to CarMax Wilmington. The process was efficient and easy, and we were pleased with our offer. Shoutout to Adam Martin for his above-and-beyond friendly, communicative service. I highly recommend CarMax and, specifically, Adam Martin. read more

I purchased Infiniti . I had trouble with it from day one. It finally went out on us after two years and many repairs. I went back to them to trade it in and they said I needed more money down plus pay off. I went right down the street at Mazda and was given an excellent deal and ser. read more

I love Carmax. I have purchased several cars at Carmax over the years. 1) The Carmax app is great. Easy to find what you are looking for. 2) The buying process is easy. A lot of it you can do online. 3) Great selection. If the Carmax in your area doesn't have the vehicle then they can have it shipped from another location. Note, there may be a fee. 4) When you visit the location, there is no pressure. 5) Carmax financing is very competitive and in most cases, provides the lowest interest rate 6) 30 day return policy if you don't like the vehicle. 7) No shady car dealership tricks here. Very transparent process. When I came to the Wilmington location, I had no plans to purchase a car. We were only coming to look at a car we seen online, just to test drive it to determine if we wanted that model. Turns out they had another one onsite, that just came in, which was not yet listed online. This one was exactly what we were looking for, and at the right price. I went ahead and pulled the trigger. Like I said above, the process was easy and we were out the door quickly with the car. If you don't want the hassle of normal car dealerships, I highly recommend Carmax overall, as well as this Wilmington location. read more

We had gone into the local store and although they did not have a vehicle we were interested in, we selected one to be delivered for a $99 fee. It was due into the store 12/16-22/24. We called and checked if the car was in several times, but was told the same thing "it was in transit". On 12/22/24 we received a text after hours that the car was delayed. On 12/26/24, we received a message that the "rims did not meet the standards and would be sanded and painted". We had no idea when the vehicle would be available. By this time, the purchase offer expired and the New Year's holiday was here. After the holiday, we resubmitted for our vehicle to be purchased and it was nearly $2000 less than 10 Days before!!!!! Due to the delay of 2 weeks, and the loss of $2000 in what our trade would be worth, we purchased a vehicle elsewhere. We feel strongly that CarMax was not being straight forward about issues with the vehicle we paid to ship to Wilmington. Therefore, we took our business to another local dealer. Today, 1/7/25, we received a message the car we had paid to ship to Wilmington was now available; 3 weeks and 4 days after placing the order and receiving a written offer from CarMax!!! The only communication is via text. How about the store manager call one of us!!! And reimburse the $99 we lost, while waiting for a car that is in questionable condition. read more

CarMax - The original offer 12/13/24 on our trade and the notice the car was ready 1/7/25. - Used Car Dealers Near Me - Wilmington, North Carolina

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Buyer Beware: Why I'll Never Buy from CarMax Wilmington Again I want to start by saying this isn't easy to write. I've been a long-time advocate for CarMax. My family has purchased over 16 vehicles from their locations across the country. Personally, I've bought two vehicles myself and helped my fiancée purchase another. Until now, every experience was positive. But what happened with CarMax Wilmington, NC has completely changed that -- and I want to help others avoid the same mistake. My most recent purchase was a 2019 Volkswagen Atlas. From the very beginning, the vehicle had serious issues: * Violent front-end shaking at highway speeds * Shuddering while braking * Jerky transmission behavior -- skipping gears, missed shifts, harsh downshifts I've brought the vehicle back to CarMax four times. Every time, they dismissed the transmission issues. Instead, they performed tire balancing and replaced the rotors -- none of which solved the core problem. When I returned again, they finally acknowledged the rotors were warped yet again, but then dropped a bombshell: my 12-month warranty had been voided due to "commercial use." Their reasoning? I have a trailer hitch installed (on a vehicle with a towing package) and a sticker for my small landscaping company on the window. That's it. The vehicle has never towed anything over 500 lbs, never carried equipment, and is driven less than 10 miles per day. Still, I received this text from their service rep -- not a call, but a text -- right after speaking on the phone: "Hi Mr. Hassett, this is Cayman from CarMax. I noticed the stickers on the side of the car and the tow hitch... just want to give a heads up that because of evidence of the vehicle being used for commercial use, there will be no 12/12 [warranty] moving forward." Let me get this straight: They refused to address the known issues, found a flimsy excuse to void my warranty, and didn't even have the decency to communicate it honestly. But it gets worse. Frustrated, I brought the Atlas to Volkswagen directly. Their technicians confirmed: 1. The vehicle had previously been in a front-end collision, which CarMax never disclosed. 2. The transmission required service over 10,000 miles ago -- long before I purchased it. 3. The rotors CarMax installed were low-grade, and there's no reason they should have warped again so quickly under normal, light use. This isn't just about bad service. It's about a company that: * Sells flawed vehicles without full disclosure * Avoids costly repairs by denying warranty coverage without proof * Disrespects loyal customers with dismissive, dishonest communication I was told multiple times that my transmission and brake issues should be covered under the 12-month warranty. But once it came time to actually stand behind their word, CarMax looked for a way out -- and found one by twisting what qualifies as "commercial use." Let me be clear: This vehicle was not used commercially. It was not abused. It was sold with existing issues and misrepresented. CarMax Wilmington -- you've lost my business for good. And not just mine -- my entire family, my friends, and anyone else I can warn will know exactly what happened here. This experience has shown that once the deal is done, CarMax is all too eager to wash their hands and walk away, no matter how right the customer may be. If you're considering a purchase, look elsewhere -- especially if you're shopping at CarMax Wilmington. read more

They played cat and mouse with our loan officer at the credit union. They said we could drive off same day if we financed with them we said , no. Our loan officer could not get what was needed. They even sent him blank pages. We walked away from them and purchased somewhere else. Too many people there stirring the soup. No one in charge Greed is their Strongest trait. read more

I had such a good team helping me through my car buying process . James , Lou and Chandler made such an overwhelming situation as easy as can be . SHOP AT CARMAXXXXXX. read more

CarMax - Me and Ro Ro hitting the road - Used Car Dealers Near Me - Wilmington, North Carolina

*update 2yrs* STILL AMAZING!!!!! Now on our 4th purchase from CarMax here in Wilmington. EVERY TIME these folks just are stupendous, customer care beyond amazing. From an $18k car to a $45k truck, we are treated like first class every time. Additionally - GET CARMAX CARE service! While we didn't use on one vehicle, it paid for the plan times-THREE on another that needed some major repairs (some things you just cannot know until driving a car for 6+ months & even the best mechanic cannot predict these things!). The Max-Care plan is fantastic, and SERIOUSLY covers you A$*!! If its a lot financially, just get a minimum plan at LEAST. After years thinking Dealerships "treated us well" I will NEVER buy another car from a dealer - dealers are GREAT for service on a branded vehicle, but their sales departments & finance processes are antiquated, exhausting and just plain annoying. GO TO CAR-MAX!!! If you're a practical human (no-body should expect the impossible, but there's always a few with UN-realistic expectations out there!) you will NOT be disappointed! :o) Prev.Reveiw Jan 2022..... I may never buy a car anywhere else.....AMAZING experience! CarMax Wilmington made us feel like we were getting a sound vehicle that had been duly inspected & qualified as a good solid purchase. EASY sales process - nothing like the regular dealership go-around that goes back-and-forth(repeat many times) with the sales person & the 'guy behind the glass' that only comes out to greet you once you've signed on the dotted line.....! This was SO much easier, SO much nicer and SO much faster! Additionally - SUPER EASY 24-hour test drive process. With good credit (around just 650) you can do everything online even & just sign a few papers when you get there. As a tip, you can deal with one person, or even multiple because it's a 'pool' type of bonus system....so while each individual might get credit for a sale, it's not directly tied to commission as they all share this aspect. We would go back to CarMax in a heartbeat! *update after 3 weeks* 10 out of 5 stars!!! Went in for a small issue (tire) & SERVICE dept was PHENOMENAL - ADDITIONALLY; I witnessed 2 difficult customers in the lobby as I waited & this staff is freakin awesome! Handled people with such class & great attitude; I'm just so dang impressed with this place! read more

i called carmax a gentleman answered i told him about my 2019 ram 2500 limited he said they would come look at it. he hung up. i never heard back from him. so, i called back a young lady answered and said she was sorry about that and would address it. i never heard back from carmax.i just think that is so rude. if you are not interested just say so. i would never deal with them ever. read more

If you want a great used vehicle with a great Service Department check out CarMax before buying your next used vehicle. During my recent CarMax service visit, Cayman Starnes and Chancey Hardison went over and beyond to resolve the issue with my truck. Initially, my truck was sent to the Ram Dealership where it sat for weeks and they said that they could not duplicate the issue and returned it un-repaired. Cayman and Chancey were relentless and they did not give up until they were able to duplicate and resolve the issue. They took the time to listen to me and for that I say thank you. I've owned many cars and worked with many service departments over the years but I have never seen anyone as dedicated as these two. You can tell these guys love their job and it shows. Carmax also provided a loaner vehicle for the entire time my vehicle was in the shop. I would recommend CarMax, the MaxCare Extended Warranty and the CarMax Service Department to anyone in the market for a used vehicle. It's rare today to find people that really care about their customers! Thank you for all you do! John H. read more

do not get there maxcare plan its a money dryer they take your money and even when you do not use it they key all of it but $238.00 when you paid $1539.00 for it and only had it for 3 years which is all there profit even though you never used it so i say the maxcare is not worth the over price of it and they dont care about you, This is the wilimington phone number is 910 473-6300 the company is bad for you and offer crazy prices on high end high miliage veicles. and just to qute my contract was for 60 months or 120,000 mile which my car on hit 30 months and 80,000 miles read more

I have been looking for a new RAM for 18 months. I have had several and always bought new. Let me tell you, car salesmen are some of the lowest forms of life on this planet. I'm not going to get into it but I know you all know what I'm saying. Anyway, I was curious about CarMax so I started looking online. Found one and it was shipped for free. No annoying phone calls, sales pitches, added fees or BS. I received an e-mail the truck was in, I test drove it and signed. Kayla Sickles did the paperwork and she was great. Answered all of my questions, was patient and efficient. I didn't want to go used but I'm glad I did and this was a pleasant experience. read more

*** I would not advise buying a car from any Carmax *** I had to put a star rating to submit this but trust me, I did not want to. My husband traded in his 2017 50th anniversary addition Camaro for something with better gas and can hold our growing family. He drove off the lot with a Jeep Cherokee 2014 that was said to have had a 125 point inspection. 4 days after he brought it home the check engine light turned on. He took it straight to the CARMAX in Jacksonville, NC where they did diagnostic testing and it was showing a code for a misfire and the mechanic said they could not do anything about it. After driving it for a few more weeks the light would disappear. The check engine like reappeared 3 weeks after and the vehicle started to overheat. He called about the overheating issues and they couldn't get him an appointment for another 4 weeks. The MaxCare advised him to take it to an "outside" mechanic. Where the car spent several weeks in and out of the shop while we battled to get MaxCare to pay for parts and for parts to be ordered. They told my husband that it would be best to have the engine completely replaced ,but MaxCare would not pay for it until the "engine failed". Fast forward several months later, the car finally does just that. My husband and I were driving in the Jeep heading home when the check engine light came on and the car started to overheat and shake. We immediately called CARMAX to disclose what was happening because we felt it was an emergency situation, they said they could not "get us in" for another few weeks and told us to call Dodge to see if they could get the Jeep in. Both facilities had pushed out appointments. We called CARMAX and explained the urgency and were stern about getting a sooner appointment. We were able to take it into carmax in Jacksonville for them to take it to Dodge (Western) because they would be able to actually work on the vehicle. MaxCare said that they would replace the current engine with an engine of their choosing, but not the lower half of the engine because it was warped due to the overheating. After going over 6 weeks without a vehicle and being offered a rental only after all of the MaxCare testing requirements were done (taking several weeks in and of itself) we were given a rental for 7 days. Finally we get the Jeep back and it seems to be fine. We have the Jeep for less than 3 weeks and the day after Thanksgiving the transmission drops out of the car while we are DRIVING!?!?!? We get assistance pushing the Jeep into a dirt area where it is picked up the next day and taken back to Dodge advised by Carmax because they said they cannot do transmission work. Now, I am no mechanic ,but how does this happen after it just left the shop meant to repair it. Mind you nothing of a faulty transmission, driving shaft or anything else was brought to our attention the entire time they had this vehicle. They have now had our car for another six weeks where they have had Dodge and MaxCare go back and forth telling my husband different information about fees and him covering costs out of pocket for parts that certain shops do not want to touch but they do not want to transport the vehicle to a mechanic that will do the work. And the mechanic that already has the vehicle wants to charge a handling fee for parts that are not "theirs"? The day they finally finish the transmission replacement mechanics realized that the drive shaft ALSO needs to be repaired. This will cost us the difference between what MaxCare will cover for Dodge's Part (drive shaft) and the handling fee for the transmission. This has cost us hours at work, appointments, family time and basic travel because we only have one vehicle at this time and we are both Active Duty service members that need reliable transportation and are not always able to miss days of work, etc. While my husband has maintained consistent contact with representatives for CarMax discussing options and price coverage because this vehicle has done nothing but give us issues and has been in the shop most of the time we have had it. He feels as if the information being told to him is constantly changing and costing us more money. This is outrageous and has cost us so much to try and get a working vehicle. CARMAX is a joke and takes advantage of people. National Dodge Chrysler Jeep Ram on North Marine Blvd is no better. read more

What a disappointment. We visited this dealership and had our car appraised. they did not have what we wanted so we left and found what we wanted at another Carmax. We paid $500 to have the car we wanted shipped here. It took 10 days to arrive and when we went to get it they refused to honor the appraisal because it was 10 days old. The new appraisal was almost $1000 lower and we were told car values are like the stock market, they go up and down. Who are we kidding here?! it was such a ridiculous experience. Avoid it at all costs! read more

I purchased a car from CarMax in June. I've had numerous issues with the passenger rear wheel and tire including the day we Took delivery. CarMax did not stand behind their service and commitment to god customer service regarding this issue. I had to Pay for a new tire only to have a problem with that tire. Charge me $40 to confirm that I had a flat tire. Duh, I brought them the car with the spare in it. Guess I knew it was flat. I was interested in buying another car From them until all of this happened. No longer interested read more

If I could, I would give zero stars the checks are deposit only!!!!!!!!!!! they pay bottom dollar for your car

Tyler is FANTASTIC! I was DREADING having to buy a new vehicle because of how excruciating it usually is and the gross feeling of being at a car lot. HOWEVER it was quick, easy and painless. Tyler was not some high pressure used car salesman with one "this is the best we can do BS after another"! He is intelligent, pleasant, KNOWLEDGABLE and so helpful. He has a customer for life and I can in all good conscience recommend both Tyler and Carmax. Oh yea, the vehicle............ AMAZING! The price ........... AMAZING! The experience............. AMAZING!! read more

I can't say enough wonderful things about my experience buying a used car at Wilmington CARMAX and the incredible sales and service team! I must have worked with 12 different employees throughout my car buying process, and everyone I encountered was incredibly helpful, knowledgeable, kind, patient and a pleasure to work with. I appreciated that they employed a diverse staff of women and men. It was an enjoyable car shopping experience from beginning to end, and I never felt pressured to buy a car. I bought a 2010 Ford Escape Hybrid, and before the end of the 7 days, I decided that I wanted something a bit bigger. I didn't know what I wanted, so I returned it, with zero hassle. I received some great suggestions from the CARMAX staff on vehicles that I might want to look into. 2 weeks later, I decided on a 2017 Honda Pilot and had it transferred in from another CARMAX location. I took it to my trusted mechanic in Raleigh, who pointed out a few minor issues. CARMAX gives you 7 days to return your vehicle and a 90-day, 4000-mile limited warranty. My concerns fell within the warranty, and the CARMAX service department was great to work with and they addressed all my concerns. Wilmington CARMAX made car shopping a fun, happy, awesome experience! Prior to shopping at CARMAX, I had been to 12 other dealerships and car lots between Wilmington and Raleigh on my hunt for a used car, and I had ended up having a really bad buying experience from a certified dealership. Once you drive off the lot of a typical used car dealership, you're basically on your own if you decide it's not the right vehicle for you. Why shop anyplace else, when you can buy a used car from CARMAX that comes with a 7-day return policy and a 90-day, 4000-mile limited warranty? Thank you, CARMAX of Wilmington!! Y'all rock!! read more

I was there because I considered co-signing.While I was there ,I perused lot.Both cars I asked about were sold and the sales person nearly demanded that I sit.Also,cars with those miles should be lower priced. read more

What a horrible experience with terrible customer service! We bought a vehicle less than 6 months ago and things have broke left and right. When calling to get these things fixed they're saying there's nothing they can do because it's "out of the 90 day window and there were never any work orders placed." This is odd since when we bought the car they promised to fix the two things that were already broke. I've made multiple calls over the last month and have received the run around each and every time. I'm tempted to come drop this car off at your door and walk away. I will never recommend you or use your business again. read more

AWFUL SERVICE, plays games...we went by for an appraisal then went back 2 weeks later they lowered their offer by 1000 dollars. DO NOT RECOMMEND! read more

Black People stay far away they are very racist and no I don't work there I was a customer of racial profile. As a matter of fact I seen no Black/African Americans in there when I was there. My experience started August 2 when I tried purchasing a car the first car I tried purchasing was sold but I was told it was transferred to me. Ok fine order another car approved docs uploaded everything they needed. ok it's time to actually meet them in person goes there on August 19,2019 saddest day of my life because racism never hit me so closely I goes to get my car first I was asked have I ever been in a Mercedes Benz yes I was buying a Mercedes Benz GLC300 I replied yes I have then goes the other question you know you have to put down 2,500 right? me yes I know why? Sales person I just was letting you know. so I proceeded to test drive my car that I was already approved for August 11,2019 gets there not only was my documents uploaded when I got there I also gave them recent docs when I got there once we drove up I was greeted by this other person saying we can't sell you this car because you live in Texas now mind you everyone I spoke to from August 2nd knew I lived in Texas and still proceeded to run my credit for approval ok why you can't sell me a car I'm on a travel assignment I will be registering the car once I get to Texas this weekend he say oh ok well I guess we can sell you the car! Then the sales person comes back and say well we have to run your credit again so that's where the HASSLE FREE CARMAX COMES IN well I was approved by phone I was told my financing and everything why would we have to run it again and you have everything you need the sales person was very undecided he proceeds to run my credit again and guess what there's nothing we can do for you not offer you another car not tell you the out come of this financing nothing on top of all that I was told I was approved 2 weeks before so from Jacksonville NC to Wilmington NC Uber cost me 160 both ways I caught the Uber there because I was told this is a HASSLE FREE BUYING COMPANY and all I was doing was going get my car and do paperwork (sign) but be aware if your black you have no reason buying a 2016 GLC MERCEDES BENZ suv... so with that being said I called the person that was taking care of the transfer he can only text not call me I spoke to corporate office they was supposed to call me back no answer 2 managers hung up on me because they cant do nothing for me because they not at the Wilmington store so I'm sitting here puzzled on why I don't have my car if I did everything you asked I gave you all the information you needed my income is more than enough to purchase this car and my credit was good enough until they ran it 5 times pretending it's not a hard pull but I have proof it is anyone shopping at CarMax online and expect to get a car when you get to the actual place you will be sadly mistaken especially if your BLACL TRYING TO PURCHASE IN WILMINGTON NC this has sadden me to the core I have already spoken out about it and I'm not done doing that I will be uploading the conversation between me and the sales person showing proof they had no reason to turn me around and not even try to give me the car smh! This is very sad to me my family And my race I was also told that the reasons CarMax employees does this when they get new vehicles so they can sell them to family or buy them their selves I don't Know how true that is but it seems like it to me read more

After witnessing a fellow buyers Hassle free car buying experience with this company and this particular location, I will never use CARMAX or recommend them to my friends and family. I cannot believe she was profiled based on her skin color after she had already paid her down payment on vehicle. The place continuously asked for more paystub documentation, after she had been approved and made a down payment online. Then was told she needed to put more money down. Then they didn't even give her the car! Literally insane that this would ever happen. Not to mention the treatment she endured was humiliating and pretty sure she has grounds for a civil suit base on the discrimination. I want to know where the extra down payments they kept wanting her to make would actually be going? Sounds like Wilmington Carmax needs to clean house. Y'all are one dumb move away from lawsuits. read more

My sales person was Jacob (Jake) Ford. He was very patient, listened closely to what I was looking for and helped me find it. We even brought in a car from another location. It was a struggle to find a car I liked as much as the VW Passat I had driven for 8 years. Over the last 2 months I had driven to Charlotte, High Point, Wilson, Fayetteville and Lumberton, testing driving all different makes of cars, but nothing made me fall in "love" until the Lincoln MKZ. The experience with Jake was low pressure and all about me. The process was very easy. Thanks Jake! read more

I was liking the CarMax experience in Wilmington North Carolina until I sat down to purchase the vehicle. I had a cashiers check for the full amount less car max's hidden fee of $399. I told the sales associate that in the state of North Carolina the only legal fees, I, the buyer was responsible for was the 3% sales tax, title and registration and asked to speak with a manager. The manager, Kyle, was a pompous jerk. Knowing how upset I was, he basically said too bad that's our policy. I was furious and almost walked away from the purchase, however I'm an extremely busy person and didn't have time to start over, so I bit the bullet and paid the fee. If you look online not all CarMax's charge this outrageous fee, in fact it's illegal in some states. Well congratulations Kyle and CarMax you collected your $399 from this unhappy customer!!! read more

Three stars for the friendly staff. No stars for the way they appraise a car that we were thinking of selling. Mint condition, top of the line model with low miles. They had the gall to offer $1500 below the Kelley BLUE BOOK trade in for that vehicle in fair condition. We will not be back... read more

I didn't buy a car here, but Kyle sure helped me out. I had a small favor to ask when a light came on in my vehicle. I just needed one small part. Kyle was more than helpful, even smiling as he helped me. Man, it was nice to get help from someone. Way to go, Kyle! read more

Carmax recently opened a couple weeks ago and I was excited because I have been to the one in Raleigh and sold my car. My mom was going to get an appraisal on her Nissan Rogue and the staff was super friendly, inviting, and very helpful. In particular Autumn was super sweet and very attentive. They also have good prices for purchasing a vehicle. Another bonus is they have a waiting area, good air conditioning, and coffee!! read more

I am a local small business that supplies work gloves to Wilmington NC area medical, dental and industrial customers including car dealers. I called on Car Max Wilmington NC last week and was told I had to be in a " network" of some sort to supply Car Max....baloney. This is still America the parts manager was just lazy and not willing to take my information and compare to his present " network" supplier. Consider the fact that Car Max locks out local small businesses in the procurement of goods and services with a bogus "network" excuse. I suggest you but your next car from a dealer who supports area small business. read more

Came to town for a jazz festival and ended up buying a car. Who knew? We had been looking for a certain car for some time and found it at CarMax. I had always hated the dealer experience- the haggling, the poker game that gets played, sitting in a tiny office getting grilled. This was a whole different experience. Matt was awesome! He was genuine and really cared that we felt good about our whole experience. I can't believe we bought a car but I can believe that we will always be CarMax buyers. Thanks Matt. You rock! read more

My experience at CarMax was great! Dexter and his trainee Brad were super knowledgeable and made the process quick and easy for trading in and buying a new car. The store was very clean and I was given a new packaged pen to sign paperwork. Would definitely shop here again/refer to a friend. read more

I went to CarMax a bit cynical and assuming they would nickel and dime me for my 8yr old Honda Civic. From the moment I walked in, the staff was incredibly friendly and attentive. They gave me such a fair price for my car, and were patient and helpful while we sorted out the sale. Big shout out to Craig and Claudia for being so wonderful. I was really hesitant and now would recommend CarMax to anyone looking to buy or sell. read more

Excellent experience. Shopping online was very low pressure and I was able to place a hold on my car until my appointment. I was prequalified for financing over the phone, so when I arrived all I had to do was take a test drive and go over the paperwork. Staff was friendly and efficient and no one tried to "sell" me anything. If you hate the stereotypical car shopping experience, Carmax is for you. read more

My mom purchased a Kia Soul (Alien Green) today from Adam. What a great experience​. He was so polite, not pushy, and just so accommodating! We will go back when we need another car. read more