Thanks to the knucklehead mechanic at this dealership that completed our oil change the last time. It took a breaker bar to loosen the oil drain plug. So much for torque specs. 1 star for easy scheduling. read more

Parkway Subaru - A ratchet with a pipe extension was 't strong enough to break the drain plug free. It took a breaker bar. - Auto Repair Near Me - Wilmington, North Carolina

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This review is actually just for Jordan. He was awesome, extremely personable very reliable highly recommend him if you're having any issues. read more

Good luck getting a human to answer the phone!! I've had my Outback in for service, and trying to reach the service department HUMAN is IMPOSSIBLE!!!! ***what a joke***the "voicemail" won't even take my message! I guess I'll hear from them when they want their loaner back or their money. Signed, FRUSTRATED one-time customer read more

Great place to learn life lessons. Mu daughter took her Crosstrek in under warranty. Service told her $1100 for an alignment and 4 tires, because her tires are dry rotted from the inside. Then told her $200 for the diagnostic. No mention of this before the diagnostic. Sales manager said she could just go after a little run around. Highly recommend for life lessons. Not so much for service. read more

Bought from them in 2022, two cars. Went in to look at used cars for daughter, found a new car at about same price we couldn't pass on, and wife traded in her old ride. They had no BS in their attitude, no be in their sticker prices and in their salesmanship. Nothing fancy, but good people trying to be fair. Had several people that had just come from VW/Kia etc come in to look at same car wife was buying. Liked the folks there. Son is coming of age and went there first. Granted, I would rather not buy the exact same car again, but hard to find better prices when everywhere else has markups for this stupid thing or that. Paint protection? Really? Kia at that time had markups because they could. Now they have tons of recalls. Subaru makes good cars. Recommend! read more

Cut and paste from the Google review that I left two weeks ago that seems to have been buried... I called ahead on Monday to check that the car that I was interested in was still available, and I was told it was. I told them I was driving 4 hours to come see it and they set an appointment for me on Tuesday at 10:30 am. When I got there, they told me that the car was sold last night. I knew I was taking a risk driving that far, but I thought that calling ahead and having an appointment meant something... maybe a call or a text ‍ read more

Parkway Subaru - Text conversation - Auto Repair Near Me - Wilmington, North Carolina

We purchased a used Impreza from this dealer. I took the car to an independent mechanic for the 130 point check and it passed with flying colors.I did not give the 5th star because, they pushed their own financing so much. We were preapproved at a much lower rate. They also would not cooperate with our credit union. read more

We recently brought our 2019 Subaru Outback in for service on a recalled part and the experience far surpassed our expectations. Matt, Selena, and their crew were extremely helpful throughout the process-- even emailing a video diagnostic of our vehicle and providing a sufficient loaner car while ours was in the shop. There was no pressure to purchase unnecessary parts or services, which goes a long way when forming trust with new customers. Thanks again y'all, the radio is working as good as new! read more

We had an unfortunate experience with the service department at Parkway Subaru and absolutely cannot recommend them. My daughter's 2014 Forester had several dash lights appear a few weeks ago and she noticed some sluggishness while driving. A local trusted repair shop identified a faulty O2 sensor, which was replaced with an off brand part first. That did not help, so a genuine Subaru sensor was ordered and installed. Driving was better for several days and then the same issues cropped up, at which point, the local shop referred her to Parkway for more in depth trouble shooting. The service department got her in relatively quickly and a loaner vehicle was also procured. The first call from Matt last Friday late morning (9/12) indicated 'a faulty O2 sensor was the issue.' When daughter said it had been replaced twice in 2 weeks, he replied that 'it needed to be a genuine Subaru part because they can be finicky.' She told him that there WAS a Subaru sensor in the car. He was vague and said they would 'take another look, but probably not get to it until Monday (9/15)'. She called us (parents out of state). Her father called and spoke with Matt, suggesting that it could possibly be Power Control Module (or ECU) and asked if they had checked that. Matt told him in that short time between calls, 'the new O2 sensor had already been installed but they would not be able to test drive the vehicle until this past Monday (9/15).' When asked why they did the replacement without our daughter's approval, Matt said he 'had the VM with her approval.' We called and spoke with our daughter, at which point her father called Matt back and left a message requesting a copy of the voicemail AND the sensor that was removed. It is a full week later and no one followed up. Parkway DID however charge daughter $940 for the 'genuine' sensor replacement on Monday. The removed sensor was given back to her..... lo and behold, it is a Subaru part'! Did this fix her issue? No, she is back to lights on and sluggishness. Parkway Subaru will NOT be taking another look at her vehicle. The dishonesty about the reason for a 'genuine' part replacement is astounding. read more

Every step of the process went totally smooth and easy. Jeremy Race is a true professional who actually takes the time to listen and then act accordingly!!!! read more

The first time I went to Parkway of Wilmington, the salesman (there are no women!) didn't show me this car, although I had expressed an interest in the Outback. He saw that I was driving an 11 year-old Prius Plug-in, so he had me drive the completely electric Solterra, which only has a driving range of 200 miles. (Prius has 450) Then took me nextdoor to the Volvo plug-in-- completely out of my price range, @ $66,000! I found the 2019 Outback on CARFAX, then asked for a different salesman when I returned. I bought the car; as I was signing the papers for it...it was scratched the entire length of the car during "detailing"! I don't know if it was the (3rd party, I was told) detail department, or the first disgruntled salesman who did the damage, but my salesman only offered to have it "buffed" (by the people who may have done the damage!). The car battery died 2 days later, as I was about to drive to my "buffing" appointment. The salesman implied that I didn't know how to start the car. I had it towed to Patkway, & the service department said the battery needed replacing, and a parasitic draw test. At MY expense; manger offered nothing. I found out from Subaru that there was a class action suit on my battery, & when I went to the class action settlement website, the date to be reimbursed has passed. I had my car re-towed to Wilmington Tire & Auto because I knew a mechanic there. The battery was replaced (with 2 year warranty) for $323 instead of $419 price at Subaru, and the $169 parasitic draw test was not necessary. I will NEVER go back there. read more

We were very pleased with our purchase experience 3 months ago. The sales team really know their product. Subaru brings you back after 2 weeks of vehicle ownership to review the technology which is brilliant. My phone was replaced and I could not get it to pare with our Crosstrek. We stopped into the dealership on a Saturday morning. Craig helped me update the phone (it took some finesse) and I was on my way. I could not have done it without his assistance. I love my Subaru for the safety features and friendly technology. This was just an area I needed help. This dealership is wonderful to interact with. read more

GO SOMEWHERE ELSE. Anywhere else. It will surely be better than here. This is a collection of the most clueless idiots I have ever come across. I have purchased many new cars in my life, and I have never experienced anything like this. They couldn't answer the most basic questions about the car I was interested in. Either they would look it up in the manual or I would. Or I knew the answer that they didn't. Their service after the fact was just as bad. They were unable to register my vehicle. I had to complete that myself, despite paying a registration fee. Drive the 3 hours to Charlotte if you want a Subaru. This place is an embarrassment. read more

We used Jeremy Race and got TOP DRAWER attention and service. He was very patient and kind ! We, at first, were going to trade in our current Subaru and then changed our minds ~ we are giving it to .one of our Grandchildren instead. Jeremy had to redo all the paperwork twice! He never lost his cool. He was NOT pushy which was a huge deal to us. We came from North Myrtle Beach to Wilmington. THANKS JEREMY !!! read more

I had the pleasure of dealing with two of the salesmen at this dealership and both went above and beyond to give me a great deal! I drove 2 hours to complete the deal and had no issues. read more

Save yourself the trouble and drive to another Subaru dealership. I used to have such respect for Subaru but this experience has completely soured me on them. Forget about getting in touch with someone. My car sat there for weeks until I found out what was going on. I was lied to multiple times- big and small issues- they even lied about detailing the car! I think they may have hit it with a hose but still missed spots. Subaru is being shady, not recalling parts that will cause accidents because they don't want to foot the bill. I missed the class action lawsuit so had to pay $900 for a defective infotainment system that was draining the battery. Last Subaru I'll ever own. read more

dealt with this dealership 3 times each time ripping me off for work not needed now finding out work that was done was done incorrectly costing me thousands I have spent. I've had over 6 Subarus probably never buying another one oh and go figure they can't do a spark plug job correct so I don't even want to drive my other one because they had to pull the engine apart... let's see if Subaru will make this right read more

This place is a disaster. Had a major transmission issue with my Subaru Forester which was under warranty. I called them and they told me that they were too busy and could not take the car until Monday (This was Friday). I asked them if I could drop it off and if they would give me a loaner car, they said no to both ideas. Anyway, dropped the car off and I got a loaner two days later. They called me on the Monday and told me that there was nothing wrong with the car. I specifically asked them what they did. They said that there were no fault codes and they also said they drove the car and could not find any issues with it. I literally drove it off the lot and the car started slipping gears after 10 minutes. Had the car taken to Johnson Subaru and within 6 hours they told me that the entire Transmission has to be replaced. This Dealership is absolutely terrible. The employees are terrible. read more

It would be a one star but the people working were extremely friendly and were not rude at all. That being said that's probably the only positive thing I experienced. Im new to the area and decided to take my car to the closest Subaru dealership to me, this one, which I've never been so disappointed in a Subaru dealership until this one. I don't blame the workers at all as they had a lot on their plate and they can't help the size of the building but, the owners should definitely look into better ways to get cars in and out quickly. For one I called a week before to see if I could get in before my appointment because my dashboard had all the lights on. No one answered me so I left a message. Never got a call back. It took almost 2 hours to diagnose my car with what was wrong with it and I had an appointment. The bays are tight and to leave you have to wait until the car in front of you leaves the bay. No one really communicated with me about the way things were going or how to proceed and everything seemed to be a huge mess. I've been to many Subaru dealerships and this is the first one I've been to that I didn't like. The waiting area for service is tiny and connected to parts (a tiny desk with some Subaru merch that you have to ring a doorbell to get someone to help you). You basically sit on top of everyone else that's waiting and they have a wall up so you can't even see if someone is coming to talk to you about your car. They do have a coffee machine but it was basically on top of the seats and the parts desk. Also said they found multiple different things wrong with my car but it went to my old dealership back in January and got everything, that Parkway had put down needed to be fixed, fixed in January. It also went to another Subaru dealership back in March and they did not mention anything about the issues Parkway found. Not sure what that's about but definitely disappointed. They also only offer a shuttle? No mention of loaner cars and no one mentioned anything about financing when I was checking out although there were signs around. Overall the employees seemed amazing and great but management and ownership needs to step up in my opinion. Not the best look on Subaru either read more

Great service, clean environment and surprisingly decent prices for a dealership in comparison to some other local shops when it comes to tire rotation and oil change. The woman working in maintenance was talkative, but I'm talkative too so it worked out well and I had a good experience. They took care of my car and I haven't had any issues so, no complaints from me. read more

I've never written a review before on Yelp, much less for a car dealer. But I was so impressed with my recent service experience at Parkway Subaru, I wanted to do this. I live in Raleigh but took my 2014 Subaru Outback to Parkway Subaru while on vacation. I was driving to Wrightsville Beach when every light on my dash started blinking. Fortunately, I made it to our hotel, then quickly called for an appointment, and they worked me in the following morning. When I arrived, they were very responsive and professional. The Service Advisor, Tori Stark, got engaged immediately to check the car's electronics, ruled out some easy fixes, and gave me the game plan. She was clear about the approximate wait time upfront, so I waited for the diagnosis and recommendation. They went through the issues clearly and gave me a good prioritization of what was needed vs. what was optional. Because it was 6 hours of labor work, they gave me a loaner car so I could still get some vacation time. When I picked up the car, they were ready, and it took no time to check out. The price was exactly what they told me it would be. In my opinion, this is the way car service experiences should be. read more

Parkway Subaru took my Subaru Impreza 2013 in for two recalls, they gave me a Hertz rental in place of my Subaru. I dropped my car off yesterday and the wait will be upwards of a month before the repair is completed. The service was excellent though, they let me know that while repairing the valve springs, I could get my spark plugs replaced with out the service fee since they had direct access to that area in the engine. I decided to do it. The spark plug replacement ( there are 4) will cost ~ $80.00. read more

I was very excited about the purchase of a Subaru. I thought if I went to the dealership I would find a reliable car that had been thoroughly looked over and would last a long time. I spent thousands more than I had planned but was made promises if I spent this money. The car is a 2016 but it had A LOT of scratches. They promised to remove/fix all scratches if I agreed to buy the vehicle. They sent the car to the detailer and I came back a week later to get the vehicle. I quickly looked it over, and it was not perfect, but it was better. I have washed the vehicle twice, and all the scratches are showing again. I noticed the day I got it home the windshield had a chip in it as well. I called the glass repair company who came out and said it had already been repaired. So they sold it to me knowing the windshield was damaged. The next day I noticed a small tear on the leather of the front driver seat. I tried to call the manager of Subaru and left messages but he refuses to return my call. I got a quote for the year and it's $300. It's not even been a month and now the back hatch won't close properly. I had to go get permanent tags from them today and brought up these issues to the salesperson I bought it from. He told me that's what I get for buying a USED CAR!!! Seriously??? I would never recommend Parkway Subaru to anyone!! Buyer beware! read more

I want to say thank you so much!! Parkway Subaru has gone out of the way for us! My mother's Subaru engine light came on during the worst time- vacation. After being told by our dealership to get it down immediately to a Subaru dealership, we found Parkway Subaru. As soon as we walked in, we were greeted by Alice Hall, and told her we were vacationing near an island. Alice went out of her and found us a loaner car to take us back to the island. However, we found out on the following day my mother's car would not be ready and were told to take back the loaner car to where she lives here in NC. Customer service at the finest! In today's time, it is hard to find someone down-to-earth and caring. Thank you again to Alice for saving us headaches! This would be to go to the dealership while I'm on vacation with my own Subaru if I run into any problems. Yes, they are a small dealership with excellent customer service! read more

I am a Senior Citizen with a great deal of auto purchase experience and this was the worst experience I have ever had purchasing a new vehicle. The Sales agent was only interested in his commission and had no interest in the transaction once the sale was made. There was a great deal of misrepresentation, Lack of full disclosure and no effort to make things right. Instead of being happy for the purchase of a new Subaru Crosstrek I n closing, I warn you to take care and double check everything they say as the chances are there will be misrepresentation and a total lack of follow-up and service. read more

What began as a miserable experience ended with excellent service, communication, follow-up, and care. I was given a brand new loaner - 1st orange car I have ever driven! My 2017 Subaru Outback 3.6r was returned in spotless condition. read more

Just when I think the service couldn't get any worse. I will be driving anywhere else but here. Couldn't patch a tire without having the whole vehicle. Ok brought in vehicle, oh yea we just need the tire. Great. I called no less than 10 times to be told my service advisor was busy. You mean no one else in the building can check to see if a tire is repaired? Ok. From 8-1235 I called and left messages got transferred to lines that were dead. So I drove there. Only to be told the tire was ready yesterday. And that "oh yeah I didn't know why she didn't call you" never again folks. This is why I bought my Subaru from Greensboro. The lack of communication and disrespect of your customers is unacceptable. read more

Great experience when I went for an oil change and a recall related service appointment. It took about a week to get an appointment, but they were prompt and friendly. read more

I brought in my 2015 Impreza for oil change and a few minor services on 5/14. From the get-go, the service staff @ their "express" lane was attentive and made sure I received timely updates as to when my car would be ready for pickup. Especially would like to give a shout out to Rob Neill in their service department! He made sure I received accurate quotes for all of the work provided and went above and beyond with any questions I had about the vehicle and scheduling process for future visits. Highly recommend Parkway Subaru for anyone looking to bring in their vehicle for work in the Wilmington area! Thanks again PW Subaru team. read more

I came in to Parkway the day after Christmas to inquire about a car. After standing in the showroom for about three minutes, I had around three different employees pass by me, make eye contact and keep walking. I'm a small statured woman and although I'm 25, I look much younger. Automatically, I wasn't taken seriously or no one seemed interested in talking to me from the start. Eventually a younger guy came over and spoke with me. He showed me the car I was interested in and we spoke numbers. Specifically, the car was a 2015 Subaru Forester Premium.. and at nearly 17,000 dollars, it was overpriced according to both NADA trade in value and KBB dealer suggested retail price. When Pete, the sales associate sat down to speak with me about numbers, I informed him I was actively looking at cars in the area and was ready to go with the dealers who can give me the best deal, I also let him know I had money to put down and a co-signer. He was "only" able to come down 200 dollars on a car that has a trade-in value of 10-11k. Naturally, I informed him I was thinking 14,000 on this car (because I know what it's worth with warranty), but he thanked me for me time and condescendingly copied the agreement of payment paper he'd printed out, in order to "remember where we left off". I shook his hand and let him know I look forward to his call in the future to further talk about the car. I'm STILL WAITING FOR THAT CALL. My dad came in a few days later with a similar experience from a different employee. He walked around the car, checked it out and talked to an employee about the car. This employee said the price could not be moved, he didn't introduce himself to my dad, didn't ask for my dads name or phone number and sat cross armed the entire time. I'm posting this to let everyone know about my experience here and my fathers. If you're looking for a good deal and experience, don't come here. I eventually found my dream Subaru in Pennsylvania, 557 miles away and the ride was WORTH IT because, unlike Parkway, they came 1,200 off their 16,500 price on a Subaru with a Touring trim line and they actually took me seriously. UPDATE AND RESPONSE TO THE OWNER: I checked my calls (both missed and taken) and I was NEVER contacted by Pete. This is a false claim. You should check his call records and not actually take his word for this. read more

I drove 90 miles down to the Subaru dealership in Myrtle Beach because I couldn't even get these guys to return any of my three calls to schedule my car to get looked at. read more

Contacted Parkway to request some info and a test drive for a 2019 Forester. Communicated with Brandon Greene via email and went in to try out the car with the understanding that I am considering a few different vehicles and wouldn't be making a purchase at the time of the test drive. Every single email I sent to Brandon was replied to within an hour, he was knowledgeable about the vehicle, and very honest and transparent about the price Parkway was willing to negotiate. No pressure, no hard sell. Highly recommend Parkway and Brandon! read more

I recently purchased a Subaru Outback from another dealership in Florida( sad story) and brought in to Parkway for an oil change. I was pleasantly greeted by Ashlee and she wrote up the order, she explained that due to mileage that the tire rotation is in order as well. She looked up to see I had a 2 year service plan also so no charge. I also explained that it needed a recall done but the 'fix' wasn't expected till March and she said that they could take care of it for me that day. Woo hoo. Off it went and a little over an hour later I had my car back all ready to roll. I'm happy with these folks and Ashlee took the time to show me around their waiting area as I was new to the dealership. I hope this change from Toyota goes as well as the first visit did. read more

I purchased an Outback from Parkway. I've called to schedule my service and purchase tires in the last few months, but my calls have not been returned. My calls to the service department and parts department goes to voicemail. It's frustrating. I do not feel like this dealership is here for me. UPDATE: A service manager called me after seeing this review. She assures me that they are working to improve customer response and gave me her direct line to meet my future needs. read more

Dealer was a total asshole. We were interested buyers looking to drive an STI after researching online. Not only would he not let us drive the car he didn't give us any information and was a prick about it. I could understand him denying a 16 year old from driving the car but I'm 47. Never going back for anything whatsoever. read more

I purchased a car here on the 30th of October. I was assured that I would be contacted when my license plate arrived no later than 3 weeks. After 5 weeks I went to the dealership to see where my plate was but they had no idea. David told me he would call me on Monday with more information but no call. I called David twice and left voicemails as well as Britney who apparently handles plates and still no response. It's been 9 weeks now and still no plate or even a call back. Where is my plate that I paid for???? read more

Business manager left his contact info.I called and voice message answered.Not impressed.

What a horrible experience I just had with their service department. Dropped my car off on Monday to get a an issue diagnosed and come to find out 5 days later that my car sat in their parking lot and no one looked at it. I had left 3 messages with their service department to inquire about my car, no call back whatsoever. When I did talk to someone they assured me that a technician would call me back asap, well that didn't happen. When I went to the dealership to find out what was going on, all I got was a "my bad" from the service consultant. I would not recommend this dealership for service! read more

I have now purchased 3 Outbacks from Sean Hogan at Parkway Subaru. Both him and Angie Sutherland who is the General Manger have made the buying experiences exceptional. This includes not having to haggle much on the price, giving a very fair amount on my previous outback trades and even delivering the last 2 cars directly to my house where I signed the paper work and Sean drove away in my old car. Very impressed with the attention to detail and the overall customer experience. I highly recommend both Subaru Outback's and purchasing from Parkway Subaru. read more

As far for the service on the subaru dealership, it was great, they were knowledgeable of their products and the staff was very friendly, had a good buy experience there. Also one thing to note is that their salesmen where not pushy as in other dealerships that they will aboard you like they haven't made a sale in years. read more