I had an amazing experience buying my Tesla here! Dan and Justin made the entire process smooth, honest, and completely stress-free. Best of all, they gave me great money on my trade-in. There was no pressure, just outstanding customer service from start to finish. If you are looking for a vehicle, ask for Dan and Justin read more

Disappointing Customer Service After Purchasing a New Audi Q7 I recently purchased a new 2026 Audi Q7 from Audi Cape Fear, and while I am very pleased with the vehicle, I am extremely disappointed with the customer service I received after the sale. First, the dealership never contacted me to let me know that my permanent license plate had arrived. When I eventually went to the dealership to pick it up, my original salesperson was unavailable, and it seemed that no one was particularly interested in assisting me. After some time, the finance manager was finally contacted and went to retrieve my plate. Rather than coming through the showroom to greet me, he walked outside, handed me the plate without any meaningful conversation, and immediately returned to the building. There was no acknowledgment of my recent purchase, no inquiry about whether I was enjoying my new Audi, and no effort whatsoever to ensure I was satisfied with my experience. I was then left to install the license plate myself. When a customer purchases a luxury vehicle at this price point, I believe it is reasonable to expect a certain level of professionalism, courtesy, and attention to detail--not just during the sales process, but afterward as well. What disappointed me most wasn't the license plate itself. It was the complete lack of appreciation and respect shown to me as a customer once the sale was completed. I have purchased many vehicles over the years, and I understand that good customer relationships extend well beyond signing the paperwork. Audi is a premium brand, and its dealership experience should reflect that standard. Unfortunately, my experience at Audi Cape Fear fell well short of those expectations. I hope dealership management takes this feedback seriously and makes customer service after the sale as much of a priority as closing the sale. read more

My experience at Audi Cape Fear was disappointing. Ms. Sara was professional, respectful, and made me feel welcome. Unfortunately, everything changed when I met with Brandon Pratt in finance. He was rude, huffing and puffing, and acted like helping me was a burden. As a young Black man, I left feeling like I wasn't taken seriously. I honestly feel the situation may have been different if I had an older person, like my dad, with me. I stayed calm and respectful even though I felt completely disrespected. read more

Matt was wonderful to work with as well as Brandon. Would do business with Audi again.

I will definitely not use this establishment to repair my vehicles. Quoted $898 to replace brakes over the phone. Come into the dealership and get told that's only labor. It will be another $1,000+ for parts. OK who only quotes labor and not the full price to repair the vehicle???? Says it must have been a computer error...... Funny how the error only occurs when quoting over the phone. Just SAD. Something I'd expect from a used car store that sells salvaged vehicles. read more

Here I am traveling.... 8 hrs from my ho expand I have car troubles with my Audi. I did not buy my Audi at this dealership. The Service Dept was incredible. Susan was calming, assured me there were no issues to come in without an appointment. I had to drive 100 miles to reach this dealership. Upon arrival... Susan too charge! Recruited Thomas in the Service Dept and I was in good, reassuring hands. Within 10 minutes--I was fixed and underway out of the dealership!! I was indebted for their caring, kindness and hospitality. High 5's to this incredible team. The service from Audi Cape Fear FAR EXCEEDED the reception and service I received from AudiUSA.com. Thank you!! read more

Never buy a car from them, after you buy/the car the service department is the worst. And when you buy a warranty for tires or anything else they do not back there warranty. plus they never answer there phone. read more

I bought a used vehicle from Audi Cape Fear one year ago. I was looking for a solid and reliable temporary car that could tide me over while I was also in the market for a home. I kept the Audi in good shape- I added below-average yearly miles on the car, had it serviced twice, and even paid several hundred dollars on some surprise repairs the vehicle needed (before I owned it) to retain good value in the Audi. Exactly one year later, I came in to upgrade to a new car. Audi offered me $13,000 less than what I purchased the car for and wanted me to pay for additional work on the vehicle before I traded it in, even though I had already invested a lot of money to maintain its value. My purchase from Audi Cape Fear was the worst financial decision I have ever made. If you are looking for a trustworthy car dealer who will sell you a reliable vehicle, I would look elsewhere. read more

WORST EXPERIENCE EVER - Traded in a car over 2 months ago to purchase a Q3. They slow played the post sale process with the registration and the payoff & paperwork for the vehicle traded in leaving my old car account still open and now reporting negative hits to my credit report. Total SCAM they are running here. Sales, Finance and Management team are all liars and clearly do not care. read more

Drove 2 hours for my free oil change.Get there its not free,as salesman had assured me,he no longer works there.They give me loaner,while they discuss options.Call me about 60 mins later.Snd tell me all the ways we can work it out as long as im willing to pay for it.back to dealership,was handed my keys.no discussion no courtesy no explanation.wasted my day,my gas and money.so unprofessional.and this is my second vehicle from this dealer.zero loyalty.never again Audi.Disgusting. read more

Guillermo, at Wilmington NC, Audi Cape Fear. Does a phenomenal job at making sure my car is in and out the shop as quick as possible. He's very informative and professional when it comes to helping me with my car. His customer service is always great and always makes me feel welcome! Whenever I go he is there to assist me whenever. read more

I purchased a car yesterday from Audi Cape Fear. I didn't buy a new car, I didn't even buy an Audi. But, with the attention we received, you would have thought we were buying a new Audi. We had their complete attention. We were offered amenities. They made repairs to the used car we were buying and were actually a joy to work with on this used vehicle. I didn't expect to feel so sure that this was the right purchase for me, but after working with their team, I left with no misgivings. I would, without doubt, do business with them again. read more

My experience with Audi is absolutely incredible! Guillermo goes above and beyond to make sure my car is fixed and he just replaced an engine for my Q7 in only a week!! I will never buy another car other than Audi because this service makes me feel special!! Thank you so much!! read more

I purchased my first Audi this year, owning only Subaru's and VW's this was a change! I had my first service on my TDi system as there was a check engine light. I was setup on a day that worked for ME, given a gorgeous loner car, and constantly given updates on what was going on as it took longer than expected because additional parts needed to be replaced. They go above and beyond at this dealership, Thomas is an amazing asset to the customers that walk in that door and his customer service skills are out of the park. Trevor did amazing work on my car and it's running perfectly, and was cleaner than I left it! Every person I have come in contact with has been pleasant and helpful. I would recommend this dealership to everyone I know! read more

Brought my vehicle in for a recall, they did a great job, very friendly staff, and added a complementary wash. Very happy with the dealership. read more

I purchased a Q7 at the Audi Cape Fear, here in Wilmington NC. All staff there were great, including my sales representative Ryan Carroll. Special thanks goes to Guillermo Limon, in the Service Dept, who took care of my new car when ceramic coating was applied. Special thanks also goes to Michael Campo, another salesman who spent considerable time going over the many features of my Q7 when my salesman was busy with another customer. Each of them was courteous and answered all my questions in a professional manner. Thanks to both of you as well as manager Michael Terry who found a cord for my Samsung. I had a great experience. Thanks guys! read more

I'm in the dealership at this moment completing the purchase of my vehicle. My previous vehicle was totaled and I wasn't in a position to negotiate. The vehicle was a good value. This Q5 was supposed to be certified pre-owned and been through a barrage of testing. Upon my inspection, the motion-sensor on the trunk didn't work. There was also a recall that still showed as being open. Service wasn't in to fix the kick sensor so it was up to me to service it when i was back in the Charlotte area. I was assured the recall had been closed and Carfax hadn't updated yet. I was putting money down. They wouldn't take a card for the full amount; limiting it to $4k and charging me 3% for the remaining balance, unwilling to waive less than $200. Unbelievable they would charge an EXTRA $180 for a vehicle I was already paying full price for. Dan, the manager wouldn't waive the fee. I think treatment matters in this industry. I didn't feel my business was appreciated. I didn't feel my business was valued. I like Audi vehicles but the treatment in the dealerships is lack luster. Update--the day after I made it back home I got a call from my salesperson Wylie to let me know the recall hadn't been done....certified pre-owned huh? read more

I showed up early for my appointment and not just early but before the service center was even open. Thomas crane was amazing because he came out and opened the doors just for me. This is certainly not the service you would typically expect and Thomas went above and beyond with absolutely everything. I don't normally love dealerships but this one for sure gets five stars in my book. read more

Everyone here is wonderful. The front desk guys are extremely helpful and knowledgeable and AJ is awesome. I called to get a recall problem fixed and they looked my car up in the system and seen that I was due for other service things too. I made my appointment and decided to do my big service as well. I explained I lived an hour away and my husband is in the military so he's gone almost all the time. I needed to get my car serviced but the service to be provided was super long, and I had to get back to be able to pick my son up from school. I told them of this issue and they immediately offered me a loaner car! Loaner cars are usually reserved for those that have purchased their vehicles from that specific dealership, and even though I purchased my car elsewhere, they helped me without hesitation! I got a cool A3 too, that thing has some nice pull to it... lol Anyway, they made sure everything was inspected, fixed, and good to go. I'm so happy I came here and I totally trust them with my car. She runs so beautifully now with the new plugs and battery. The waiting room is so nice and modern. Unlimited snacks for you and your kids if you need to wait. Mac systems throughout the dealership, and that pleases me so because I'm an Apple lover. Audi Cape Fear is really legit. Customer Service is VERY on point and the Audi technicians/engineers know what they're doing. Thank you for the wonderful experience! read more

I had a very good experience today at this dealership. Visiting my folks from Maryland, I was so impressed to drive up to the massive dealership and drive into a luxurious valet style service garage. I was greeted by CHRIS SPAIN who was just such a gentleman and got me situated right away. We left to go eat while they performed my 25k service and got back about 1hr45min. Chris was efficient, knowledgeable and just had a relaxing vibe to him. I also replaced the cabin air filter myself and could not get the cover back on and they took care of that free of charge. I changed my mind, it actually was a GREAT experience!! read more

This is my first review for a car dealer. We were referred to cape fear Audi by a co worker. I worked with Naomi who was great. Very professional and knowledgeable. From Naomi, Dan in finance on through Mike the general manager, a great experience. My first Audi, love it! Hi level of service! Check them out. read more

Audi Cape Fear - Car Dealers Near Me - Wilmington, North Carolina

Excellent service! The staff here (Thomas Crane) go above and beyond every time I bring my vehicle in for service. Also, they have a great customer area with fast WiFi and tasty coffee. read more

Excellent service from Audi Cape Fear. Nice that thy wash your car after service is complete.

A very positive car buying experience. Ahmad was to notch in his knowledge of Audi and his character to serve the customer was commendable. I will defiantly recommend anyone to this dealership. read more

Audi Cape Fear - A5 so powerful and a pleasure to drive - Car Dealers Near Me - Wilmington, North Carolina

I took my Audi here for my 10,000 mile service & the staff were very friendly, fast, & thorough. I am very pleased with them!

Came here for routine 25k mile service & couldn't be happier. The waiting room is comfortable & showroom beautiful. Everyone was so friendly. The service was thorough & we were informed about minor water leak, which was replaced. This is our Audi dealer from now on. The best! read more

Service department is run by intelligent, patient and caring individuals.Great experience, good communication through the whole process. They were extremely helpful with extra service needs. read more

Awful experience in the service department. Very disappointed in the lack of customer care, no empathy, just a tough, we got your 2000, and you now have no car, and no money for a new car, but if you give us another 5000, maybe it will run for you. I did go as far as to contact the owner himself, AJ... and got the same tough luck response. read more

Best dealership I have ever dealt with! From sales to service very comfortable. Car returned after given a "bath". Will continue to work with this dealership for my auto needs. read more

Audi ensures that their customers are well cared for at all their dealerships, and Audi Cape Fear is no exception. Their reception is quick and comprehensive, and the service is completed in a reasonable timeframe. In the case of my visit, it was for some minor warranty work. It was handled quickly and they also performed a comprehensive check of the entire car as well as a complete car wash. read more

Another great job from Audi Cape Fear and Thomas Crane. Got the car done on my unfortunately tight schedule and went out of their way to make sure it was delivered to me on time. read more

Wonderful customer service. Called in the morning and I was able to be seen the same day. Professional and courteous, and swift. Kept me notified of each step of the process. Were also aware of updates the car needed that I had not been notified of. Highly recommend this team. Guillermo Limon was especially helpful. read more

Fantastic customer service and care. This was a great buying experience for my 2018 Audi Q5. The entire team was knowledgeable but it was not a high pressure sales pitch. They were happy to let the product speak for itself and take time to ensure all my questions were answered and all the various options were explained. Very personable and personal touch. read more

Brought our Audi in for 60K service. Had a coupon for discount on the service and new wipers. After being told they would credit me for the coupons, they never did. Spoke to them in person and two phone calls. Each time they said no problem and they would call me if there was a problem. They never did. They've lost us as a customer. read more

The team at Cape Fear Audi made it easy for me to bring my car in for scheduled maintenance. The waiting area is perfect to get work done. Thomas and Michael made me feel like I was the only customer they were helping that day. Thank you! read more

Great service and friendly staff, coupled with awesome vehicles. What more could you want?

I've been servicing my car here with Chad for over a year and without a doubt it's been the best experience of all the Audi dealerships across the country. I completely trust taking my car here and let these guys work on it. Thanks! read more

Top notch, professional and personable service department. Thomas took care of me and my car. They completed the service, washed my car and Thomas walked me out to verify everything was completed to my satisfaction. This is not the closest dealership, but worth the drive. They definitely have a life long customer! read more

Front desk is extremely professional and helpful. Service done on my A 6 was excellent car was clean when I received it and overall they are outstanding. read more

My husband was looking for a particular car but couldn't find exactly what he wanted at the local dealer. We decided to look outside our area and found the perfect (even the wheels were the ones he wanted) CPO at Audi Cape Fear, six hours from our home. My husband contacted the dealership and spoke with Dave Tignonsini who made a very positive first impression. Buying a car sight-unseen is something we've never done or even considered. We had to trust that the car we planned to buy was in the as-new condition Dave claimed. On the other hand, he had to trust that the car we planned to trade-in was exactly in the condition we described. Dave seemed very honest and helpful and offered us what we felt was a fair price. Everything was negotiated over the phone, and suddenly we were on a road trip to pick up our car. We had to drive a long way, and we did have a few doubts. I must admit that Cape Fear had an ominous ring, and besides, how could a long distance sale possibly go smoothly? Meeting Dave erased all our doubts and confirmed our first impressions. He was professional and personable which put us at ease instantly. The car was ready for us, and it was just as beautiful as he described. He introduced us to Dan Negri, the finance manager, who had all our paperwork filled out in advance. That made completing the transaction a breeze. These two friendly and knowledgable employees made an impressive team, and we are amazed that, thanks to both of them, everything transpired with no hassles and no issues. Before we left, we went back to the car for a mini-course to get familiar with its features. Hanging on the rear-view mirror was a bright red, hand-written congratulations sign that matched the beautiful red box containing our keys and Audi key chains. What a nice touch! Dave answered questions and explained just enough so we were comfortable, but not too much, knowing it would simply overwhelm us. We will treasure the photo that Dave took of us smiling as we stood next to our A6. After all was complete, we met Mike, the sales manager, yet another genuinely nice person. I am so glad we took this risk, which actually was not a risk at all, but one of best experiences we've had. As I told Dave, there's something to be said about a road trip/car purchasing combo. We loved visiting Wilmington that evening and seeing more of SC on our way home the next day. We won't hesitate to try this again someday, but in the meantime we are enjoying our stunning car. We're more than happy to share our positive experience with the hope that it encourages others to consider this five star dealership. We did and are happy to say everything was beyond our expectations. Thank you, Audi Cape Fear. read more