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Pat's Package Store

5.0 (1 review)

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10 years ago

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Leeds Package Store

Leeds Package Store

(3 reviews)

$$

I've been going to Leeds Package for several years. It's in my neighborhood, it's convenient, and…read morethe prices are good. And there is a very nice woman who works there--she's always friendly and I like seeing her. However, one evening a couple of weeks ago I went in and a younger woman working there was not wearing a mask. She was walking around talking to people and covering her mouth with her sleeve. When I expressed concern, the cashier called the owner, who, after about 5 minutes, came out with the young woman behind him--they were both wearing shabby, old-looking masks. She pointed at me and said, "That's her!" The owner dismissed my concerns outright, telling me that she had an appropriate face-covering (he said he checked the security cameras). I told him I felt dismissed and not safe shopping there anymore. Rather than feeling heard and receiving an expression of concern, I felt ganged up on by the owner and the young woman. Before this incident, I would have given this store 4 stars. Horrible experience. I won't be going back.

The person who wrote the negative review clearly has some sort of complex. This place is as…read morefriendly as it gets. If they were not ID'd the first time they came in, that is a very big deal up here in MA as you will get immediately shut down and fined tens of thousands of dollars if you are caught not properly ID'ing. If the manager seemed extra strict the next day its very possible that she may have learned about the lax id'ing by the employee and was understandably worried. It is law in MA that every member of a customer group must be properly ID'd, even if only one person in the group is actually purchasing alcohol (exception only for when it is a parent who happens to have their child with them while out shopping). This has happened to me in other stores and I'm white. My boyfriend, who is black, loves this place and has never had a negative experience. He says he has never felt "vibed" by the folks working in the store and he has lived long enough on this earth to know when he is getting racist vibes. In his experience, they have always been friendly and helpful to him. He loves the unique whisky selection and I love the well curated selection of local beers. The beer prices are slightly higher than what you might pay at stores in downtown Northampton, but I just consider that a convenience fee and its never more than a couple dollars difference. Great staff and a big selection in a tiny little store. Cheers!

Liquors 44

Liquors 44

(15 reviews)

$$

I left a Christmas purchase behind. I called and the woman who answered my call went and over…read morebeyond to help me out. She listened to my hysterical call ( my opinion) she checked the camera's ,took the time to call me back!!! We set up a time to pick up my purchase. She set my mind at ease. Holiday shopping in itself is stressful ....never mind leaving a purchase behind!!! They are located in the heart of 5 Colleges and I was treated with so much RESPECT. Thank you LIQUORS 44!!!!!

Worst customer service I've encountered in a long time. This evening they were offering free…read moresamples of various beverages at four stations. Two of the servers ignored me. Another one asked if she was in my way, but didn't offer me any sample. I took care of some other business and then went back to them: "Are you offering samples?" "Yes." "Well, may I try something?" It was like pulling teeth. The fourth server had four bottles of wine to sample. When I approached, she was talking with two young adults. When she finished speaking, I asked her what she was offering. She said something like, "I'll get to you next." Then she made me STAND THERE while she served another variety of wine to the two young women and told them all about it. Well, I did not stand there for long. What kind of a server can't give samples to more than one party at a time? The only explanation I can think of is that they had been instructed to target younger customers and ignore older ones like me. In which case I'll be happy to take my business elsewhere.

Pat's Package Store - beer_and_wine - Updated May 2026

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