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    Patriot 360

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

    Services - Patriot 360

    RV repair

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    1 year ago

    Very informative and polite. Helped us out of a stressful situation with the workings of our RV whilst on vacation

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    Patriot360 L.

    Thank you Gillian for your kind words!

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    Great American RV Superstores - Defuniak Springs

    Great American RV Superstores - Defuniak Springs

    2.1
    (61 reviews)

    My wife and I purchased a used 2017 RV with 12,000 miles on August 1, 2025. Before buying, we were…read moretold the RV had gone through an "extensive inspection," and we were charged for that inspection as part of the sale. The unit was sold as‑is, but we were assured it was safe and road‑ready. After only two short trips, we discovered a major safety hazard involving the slide‑out. The bottom of the slide showed rust, grooves, and soft spots. Inside, we found that someone had placed an end table over the damaged area and bolted it to the floor with L‑brackets, preventing anyone from seeing the soft spot. The couch had also been altered -- the legs were removed and the couch was mounted to a wall bracket -- again hiding the rotted floor underneath. When we removed the brackets, my wife nearly fell through the floor. This was not minor wear and tear -- this was a structural failure that posed a real risk of injury. This type of rot does not happen overnight. It should have been caught during any legitimate inspection, especially one we paid for. At minimum, it should not have been concealed behind furniture modifications. When I brought this to the dealership, the first response was simply "as‑is, no warranty," with no concern for the fact that someone could have been seriously hurt. The service contract I purchased also did not cover it. One service employee did send photos to management, but despite multiple calls and three in‑person visits, the GM never returned a single call. The lack of accountability and the complete disregard for a clear safety issue is unacceptable. I'm a local customer, and I expected honesty and basic concern for customer safety. Instead, once the sale was made, the dealership showed no interest in addressing a dangerous condition that should have been identified long before this RV was put on the lot. Buyers deserve transparency and a dealership that takes safety seriously. Based on my experience, that is not what I received.

    This experience was awful! We purchased our RV in March. They filled out a "We Owe" (which ended up…read morelost) with several items on it, so we left the rig there. We were told that everything was ordered or arranged and would be completed in a couple of weeks. We went back a month later and NOTHING was done! I mean nothing! They had not ordered parts or arranged anything. We got very upset after being told earlier in that week that everything would be completed by our pick up on Saturday. When we picked up on Saturday, they were able to go and pick up a part and fix that in a few hours (steering wheel adjustment) and sort of attempt to fix the A/C and replace the broken lights. The A/C was not fixed at all once we got to where we were staying. Communication was awful throughout the whole thing. No calls. No emails. We would call and email with no returns completed. We also continued to find things wrong that they missed during their "inspection". We gave up on them fixing anything though and will be fixing the remaining items ourselves.

    Patriot 360 - rvrepair - Updated July 2026

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