Two years ago, I had a GE roof air conditioner go out in June on my 2021 Heartland Mallard M312 at the RV Splash pad in Milton, FL. I phoned NWF Mobile RV and they were prompt in providing a next day appointment. Showed up on time and was very friendly. He diagnosed my unit and determined that it needed replacement. I thought that since it had been over a year since I purchased my RV it was going to be out of warranty. He did the leg work and found that GE has a 2-year warranty on their units. Great news. He proceeded to do the claim for me. GE then required a more in-depth diagnosis. Which would have been another service call and more money. He said if I could bring him the unit, he wouldn't charge me another diagnostic fee/service call fee. Can't argue with that. He quickly completed the additional diagnostic and accompanying paperwork, and I was on my way. I was told that we would have to wait for GE to approve the claim and drop ship the new unit. I received a text within 2 days and was told it was approved and had to wait for the unit. The unit arrived in a couple of days. He had me drop my RV off at his shop so he could do the replacement. I received a text message later the same day and was told that my RV was ready and I could pick up my unit the next day. This process took less than a week. Which is crazy fast. When I first got my RV, the fridge didn't work (brand new RV first owner of it), and it took a YEAR to get a replacement under warranty from Camping World. Needless to say, I was very happy. Fast forward 2 years and the same thing just happened again. AC stopped working. I messaged over a few days and was initially told that he was booked up (understandable) but he would try his best to get me taken care of next week. Well, he rearranged his schedule and met me outside of his service area to check it out. Did some initial diagnosing and found that the unit did not have power going to it. We had checked the breakers, they seemed good, and I tested the capacitor for the AC on the roof which tested fine. After further investigation it was determined that the breaker was tripped. He said he had to turn the breaker off and press down hard on it, then he flipped it back to the on position. AC came back to life. This really came in clutch. We are living in our RV right now and my girl is 9 months pregnant and understandably miserable. We had to go to Walmart and grab a 10K BTU portable AC unit (pain in the butt to use/maintain) only for it to not be able to keep up making life not so bearable. I can't thank him enough for making us a priority and getting to us very quickly and getting our AC back up and running again. On top of that I was only charged $150. Will not hesitate to use again. He suggested to replace the breaker for the AC which will not cost a lot and is easy to do. He also looked at my roof and suggested that I reseal around everything. Even gave me the name of the material I should be using to do it. He said I would be able to do it myself to save a bit of money and told me how to do it. He didn't have to do that, but he did. Those kinds of things mean a lot. He went above and beyond read more
