Anne is a GREAT hygenist!! Doctor Sheila is a GREAT…read moreDentist!! Super is also beautiful, charming, and sweet!! I still think she is 33-34

So happy and relieved to have found Dr. Sheila and her staff at Graton Dental in Rohnert Park. My…read morehusband and I grew up with a great dentist in Novato, but he retired and we decided it was time to find a dentist closer to where we now live. Tried a few before we found and have settled with Dr. Sheila at Graton. Both Dr. Sheila, and all the staff we have interacted with at Graton have been nothing short of totally professional and very friendly. The office is very nice and welcoming. The hygienists are very thorough, but also very gentle and concerned with your comfort level. Same goes for Dr. Sheila. My feeling is that no one likes going to the dentist, but these folks make it better than most. I would rate them a five, but seriously it's the dentist lol. Highly recommend.

The best dentist office I have ever been to. Professional, kind and highly skilled dentists and…read moresupport staff make for an excellent experience. They are at the top of their field using the best most current technology and products. They are also super attentive and fundamentally kind. My forever dentist!

As a patient who needed extensive work of every type and kind, I can say Fountaingrove Dentistry…read morechecked the box at every level every time . At one point or another, I have had every one of the incredibly talented practitioners spend some time inside my mouth. The level of professionalism runs deep and wide. I can't say enough about the kindness and careful approach from the literally every person that you speak to from finance to finish work. No one cares more about your smile.

I just spent 1 and a half hours in the chair- I had a 40 year old filling that needed attention- Dr…read moreAlbers could have easily said you need a crown - but we decided to replace the filling- although it was brutal he repaired my tooth perfectly- his attention to perfection is outstanding- his staff is a wonderful expression of him the are all ROCK STARS!

My first impression of Dr. Albers was that he had an unusual, mechanical bedside manner. He rarely…read moreexplained treatment plans and became somewhat sharp when asked for explanations or "why." Despite a history of excellent oral health and regular checkups at my previous dentist, Dr. Albers' team found issues requiring treatments at nearly every visit, contrasting sharply with prior dental care. I stayed because the original front office staff here were welcoming and patient-centered. Although unconventional, I often obtained clarification on my care from them, rather than Dr. Albers. They apologized when I raised concerns about his communication style, said I was not the first to voice concern, and said they had consistently suggested improvements to him. Their professionalism and kindness were the reasons I remained. Recently, the entire front office staff here have resigned. The new staff are rude, dismissive, argumentative, and lack follow-up. Their approach has completely changed the tone of this practice. For example, I was scheduled for a routine cleaning on a Monday afternoon but became ill over the weekend with COVID symptoms. I called to cancel first thing Monday morning. The staff said I should come in anyway because they wear PPE. I explained this would pose risk to other patients. They then threatened a $50 late-cancellation fee, despite the office being closed over the weekend leaving me unable to make a 48-hour notice. Dr. Albers later told me not to worry about the fee, but said I "could have still come in," which I found irresponsible for public health! Other issues included failure to provide follow-up on requested treatment estimate; staff admitted they had "forgotten" to call me. After a recent cleaning, I received an unexpected ~$23 bill billed as relating to "periodontal." I am not a periodontal patient. I emailed the office and got no response. After two more bills, now with finance fees, I reached out again. They claimed they never received my email and explained the charges were for items insurance does not pay, including "room cleaning" and "oral rinse" (mouth wash). I was told I would now be paying about $51 out of pocket per cleaning. I said patients should be informed of new billing practices. The staff said they had "done their best," by mentioning it "upon checkout." I requested the $23 charge be waived since I was unaware of the policy. She refused, saying the office had previously waived a broken-appointment fee, so they would not waive anything else. When I remarked that Dr. Albers likely wouldn't want to lose a patient over $23, she said, "Actually, Dr. Albers said if you want to go elsewhere, that's fine, because with your insurance he loses money treating you." When I asked to speak with Dr. Albers, she said, "he does not discuss financial matters with patients." I canceled all future appointments and stated I would pay the balance due minus the finance charges. A few days later, I received an unsigned, poorly formatted letter dated the same day, stating that "he" wished to end our professional relationship and would provide only emergency care for 30 days. Dr. Albers never contacted me personally; I strongly suspect the letter came from his staff. When I had asked to speak with a manager to resolve issues, I was told the practice has none--"Dr. Albers has staff for that purpose." This is highly concerning and unconventional for a practice of this size. It suggests there is no oversight or accountability. Given Dr. Albers' age and reliance on staff, this raises questions about whether he is being accurately informed about office operations. From my experience, the new staff appear defensive and at times vindictive, and important information, including errors, may not be honestly conveyed. Staff appear free to take actions with patients, such as sending letters under Dr. Albers' name without a signature. Based on the above, I urge you to seek care elsewhere.

Highly recommend their quality dentail service. I have had fillings and cracked tooth repair,…read morepain free with a delicate touch. Great staff from the initial receptionist, dental assistants, techs, and dentists.

Amazing staff! Eye contact, friendly smile, very little wait…read morein lobby, which is very rare in a doctors office. So the dentist themselves are friendly and actually care that you're there. I went in for a quick filling. I was in and out in 20 minutes. I did not fill the needle when they applied the local and it was the most pleasant dental visit I've had in 20 years! thank you guys keep up the good work thank you for relieving my anxiety from the needle.!!!!

The best dentist office I have ever been to. Professional,…read morekind and highly skilled dentists and support staff make for an excellent experience. They are at the top of their field using the best most current technology and products. They are also super attentive and fundamentally kind. My forever dentist! I appreciate Dr Jay Uemura and Dental hygienist Stephanie !!

I highly recommend this practice! From the front office, Dr. Vassilopoulos, his assistant and the…read moreback office, it was very professional and friendly. Dr. Vassilopoulos explained how my issue developed and rather than jump to expensive treatment, he told me how to better care for my tooth. When I asked he explained in detail how he would treat the tooth if self care didn't work. I walked out with an estimate for future treatment if necessary and my bill for the consult was reasonable and less than half of what I expected. Thank you!

Marissa W did a great job cleaning my teeth, was very informative, upbeat and professional. She…read morewas very careful to ask me if I was feeling any discomfort at any time and was a very patient listener. 5 stars for employing professionals like Marissa!

Dentistry is average, but accounts payable is the worst; billing was always more than the original…read morequotes. They either do not know what the insurance will pay or lowball. Several times when I settled the bill I was informed there were no more charges only to receive messages to the contrary two months later. Moving on in search of a new dentist.

Let me start out by saying that I HATE GOING TO THE DENTIST!…read more It's the most uncomfortable feeling in the world when there are people pushing stuff around inside your mouth and telling you to open wide! But Dr. Chin and his staff make the whole dentist-going experience at least bearable. They are very professional and sanitary and make the whole hour go by very fast. Their receptionists are very friendly and helpful too!

I originally came to Creative Dentistry because I was overdue for a cleaning and wanted to get back…read moreon track with my dental health. That led to two deep cleaning appointments, and afterward, I began experiencing pain in tooth #30. When my son accidentally kicked me in the face, I became concerned that the tooth might be cracked, so I returned to have it examined. I explained my concerns and was told by the dentist that it was simply a bruised gum. Approximately one week later, that same tooth developed an abscess. An X-ray was taken, and I was told I needed a root canal. Needless to say, this was incredibly frustrating, especially since I had just been seen for the very tooth that was causing me pain. To make matters worse, the dentist who had been treating me was suddenly no longer at the practice, and my crown treatment had to be handled by another dentist. This resulted in additional out-of-pocket expenses and even more frustration during an already painful experience. I want to be fair and acknowledge that the front desk staff has always been very kind and pleasant. Unfortunately, that doesn't make up for the overall experience. I understand that dental issues can develop unexpectedly and that no dentist can predict everything. However, when a patient comes in with ongoing tooth pain and expresses concern, those concerns deserve to be taken seriously. I went into this office simply trying to take better care of my teeth. Instead, I ended up dealing with an abscess, a root canal, unexpected expenses, and a loss of confidence in the care I received. Unfortunately, this entire experience has left a bad taste in my mouth, both literally and figuratively. I genuinely hope the practice takes patient concerns and continuity of care more seriously moving forward.

I had a really good experience at the dentist. The receptionist Aurora was super nice and helpful…read moreand made me feel comfortable right away. She was patient with my questions and made everything easy to understand. I really appreciate how kind and welcoming she was :)

I am a new patient with them. At my first appt. I was disappointed that they couldn't do my…read morecleaning, they just took x-rays and said the hygienist was busy. Then they scheduled me to come for cleaning 3 weeks later. Then a week before they called me saying they needed to reschedule, gave me new appt 10 days later. Finally the date came and I went in for my cleaning, by this point I was a bit annoyed, but ok. Well, it turned out I was seen by Dentist Dr. Yon, not a hygienist, odd but fine. She was so quick and efficient! I was out in 35 min total! And no pain, very little discomfort, no sore ness afterwards, I could have dinner well. (At my previous dentist I was always super sore , even a day after my cleanings). so happy with this experience. Will be coming back to them for sure!