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    James A Simonds, DMD

    5.0 (1 review)

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    11 years ago

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    Patricia A Murray, DMD, PHD - Patricia Murray D.M.D. Ph.D.

    Patricia A Murray, DMD, PHD

    3.8(15 reviews)
    1.7 mi

    I had a great experience with the dental hygienist. I've had a TERRIBLE time with the dental…read moreoffice. Here's why: Visit 1) I ordered a stay-plate (like a denture) and paid for a RUSH on it. They took IMPRESSIONS (2 of them) and said the stay-late would be ready in a few days. 4 days later, I called and was told that the stay-plate was in. OK, it was a day or two late, but I was happy it got there. (I was teaching and couldn't be toothless!) Visit 3) The stay-plate was completely wrong. I couldn't even bite down. They took new IMPRESSIONS and I was told the new stay-plate would be ready in a few days. It was not. I was told I had to come in and redo more impressions! Visit 4) They did 3 more impressions - including one of my old stay-plate. I was told that the dental assistant would contact the labs and myself directly. One week later, (it's no been over 3 weeks since I started) and I still haven't heard from Dr. Murray's office. I ended up calling them today and they said "someone will call you when it comes in." No information given. I not only paid in cash in advance, but I paid to have them put a rush on it. I should have gotten a good stay-plate in only a few days, HOWEVER, I still have nothing to show for it. It's now been over 3 weeks. I called another dental office and they said it usually takes a week or less to get a stay-plate. What is going on? I've been waiting patiently and NO ONE has called me back to let me know when I can expect it. This is horrible customer service. I was going to get implants from Dr. Murray, and get at least 10 new patients for her, but I'm not now. I know that labs screw up, but where is the communication? The customer service? Shouldn't someone be on top of this? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 5 STARS for STAR. This recommendation is for Dr. Murray's Dental Hygienist - Star. Star was exceptionally thorough and used cutting edge instruments, including lasers, to deep clean my tooth roots and gums. She was very professional and seemed to really care about my comfort level. The hour-long procedure was painless, educational, and almost pleasant. I no longer hate going to get my teeth cleaned!

    I've been going to dr. Patricia for over 10 years ! Her practice is the best I ever experienced…read more The office staff is nice and actually takes time to get to know you. Her medical team is very professional and does fantastic job with the procedures. I always recommend this practice to my friends. Thank you for all you do.

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    Patricia A Murray, DMD, PHD
    Patricia A Murray, DMD, PHD
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    James A Simonds, DMD - periodontists - Updated May 2026

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