They say customer service is dead but it's alive and well at Terra Mountain View…read more.. We came looking for a replacement outdoor table and chairs, and perhaps a new pergola or umbrella. We had looked around online so had a decent idea of what we were looking for and what we didn't want (teak, for example). Annie and Maia were both very helpful -- letting us casually browse the selection outdoors and indoors, answering questions whenever we asked, and even looking up colors, styles, and delivery times for different configurations. Of course, what we thought we wanted wasn't what we bought -- glad we went to an in-person showroom. In under an hour, we settled on a table/chairs with expected delivery in 1 week (much less than we had thought). The price was fair -- more than Costco but less than other high end places. The furniture arrived when promised and setup happened quickly. They take all of the packaging away with them. Unfortunately, we noticed two small imperfections -- nothing structural but we expected pristine furniture for the price. Annie took care of it for us with no hesitation and four weeks later we had replacements. We've had the furniture for a few months now and are happy with our decision. Terra Mountain View is a recommended place for outdoor furniture.

Great and responsive service. Good selections and delivery…read moremade easy. The salesperson even worked to reduce our delivery cost.

We really enjoyed dealing with Ginko Furniture when we bought our dining room set. Jerry was…read morepolite, helpful and really knew his products. He came with the delivery to make sure everything was done properly and cleaned up. They offered to move other furniture for us. Our dining room set is beautiful. We're very satisfied with our experience from beginning to end. Quality furniture and great customer service. Highly recommend this store.

Loved the minimalist showroom and the collection at Gingko after visiting large local furniture…read morestores. Clifford and Jerry were so insightful and helped with understanding the of builds of sofas and what to look for. But unfortunately the feel and stability of the Austin sofa I got delivered from here was not the same quality as the one in show room. The foam feels light and cheap. This has only one crosswire compared to multiple in other sofas I've owned. Its lacking center support legs which is not uncommon for sofas. But one feels unbalanced if if you sightly off the middle of the seat. It sinks in but not evenly and back protrudes out causing back pain over longer period of sitting. Springs are lose and squeaky within a year.

This review is about Cost Plus which is just a great store overall for items like exotic European…read moresnacks and trinkets etc but it's really about Saundra. My wife, 2 young boys and I went in on a Sunday evening to get some stocking stuffers for family and friends. We expected a normal typical night of just doing errands and going home. Instead we were greeted by Saundra whom not only smiled but warmly conversed with us. It was not forced but felt genuinely sincere. In a current world of this geo political climate, to have someone be so kind to out minority family just made our night. We went in to buy snacks and all left smiling, warm hearted and happy. God bless you Saundra (and your mom whom you spoke about at check out as well). The world needs people like you and you deserve all the absolute best. I hope management and whomever else that works there sees this. She is an absolute gem, please treat her well.

Clean and organized store with diverse offerings of products throughout, just like the many other…read morelocations I've been to. Got a couple of my faves, keogh's irish butter potato chips and laceys dark chocolate and almond toffee wafers. No line at the front register. But the worker did the strangest thing. She tried to squish the brittle cookies and multiple large packages of chips into a tiny paper bag half the size of my puchased items (there were clearly bigger regular-sized bags available right next to her). I ended up just holding some of the snacks separately. Luckily my car was parked close by, as there were plenty of spaces available in the lot.

We had a nice experience here. We browsed for a bit on our own and then a young woman working…read moreshowed us some products and talked to us about customization options. We ordered some very nice chairs that we customized with a fabric seat color that wasn't in stock. They warned us it was a 3 month lead time, and they were accurate with their estimate. We did get chastised for taking photos of furniture, but when we explained why we were taking photos, they helped us. They didn't want us taking pictures of the prices of the furniture (I'm assuming so it doesn't get posted online- they were having a sale), which was understandable. The price for the chairs was great, and lower than online - and online I wasn't able to find the same customization options. Recommend!

My friends and family consider Star Modern Furniture the best kept secret in Bay Area for the best…read moreEuropean furniture selection and price. My wife and I made several purchases over the years, three amazing European sofas one of them a luxurious Natuzzi from Italy, and some other fine pieces for the house including Calligaris. The service is knowledgeable, caring and impeccable! This is an old school family team that carefully curates EVERY PIECE of furniture and decor in the store, and takes the kind of pride in their work that is so rare these days. The showroom has a solid selection and some truly killer deals for the discerning clientele, but if you cant find exactly what you want or the color or material that you want - they have some amazing catalogs that allow you to take your purchases to the next level. Some of our purchases were straight from the showroom, but several of our pieces had to be special ordered. For the furniture that had to be special ordered the wait was reasonable and well worth it - furniture delivered as promised when promised. I do want to say a couple of words about the negative reviews these folks received - I know the types of people who left the negative reviews, I've seen them at the store several times - entitled intolerant idiots who couldn't tell the difference between the fine Italian furniture and disposable IKEA junk, or the self-proclaimed "designers" that shop at Living Spaces - the "McDonald's connoisseurs". Bottom line, if you want the best deal on the high end furniture and if you are not an entitled douche, you should check out Star Modern Furniture, and grab some sushi afterwards to celebrate!

We bought two very nice rocker swivel chairs right before the covid shutdown in 2020. I've ended up…read moresitting in one of them almost non-stop since then, as I work from home, and it's become my command-central spot. Not only have the chairs held up perfectly since then, the one time I had a cord problem from one of my own silly free-range guinea pigs who managed to quite mangle one of the cords (no animals were harmed, thank goodness and now blocked off), but when we couldn't fix it ourselves, they came out, picked up the chair, FIXED it, and returned it, practically within an hour!! OMG. I work in ecommerce and deal in customer service every day, all day, and I have to say, this was by far the BEST customer service I've ever experienced. Holy Smokes, I'm impressed!

We bought many items from this store. Service is always great. Delivery is always the next day.read more

The absolute best place to buy a dining table set! They have an expensive selection of tables and…read morechairs to suit any budget, and great prices. I was helping my mom shop for a rectangular solid wood table with simple wooden chairs (no fabric seats), which was surprisingly hard to find in other furniture stores. Heather was quick to greet us and advise us on different options, but also gave us plenty of time and space to look around. Other stores were so pushy and focused on making a sale, but Heather felt like a friend who's goal was to share her knowledge about the different styles and materials to make sure you find your dream set. She helped us find a beautiful dining set that was the perfect color, material, style, and price! The delivery cost was one of the cheapest ($75) and they were the only store who had an option to take away your old table (for another $75 which is a steal considering other options would cost over $100 and would require coordinating with another company). Heather even asked us what type of flooring we had, so they could install the appropriate pads or feet on the table. We bought the table on Dec 20, and were about to get the table on Dec 27! Other stores wouldn't be able to deliver until January and it was the holidays. We were given a two-hour window for the delivery, and the delivery men arrived at the very beginning of the time window! Despite needing to take away our large expandable table with nine chairs through a narrow hallway before dropping off the new set, they were in and out in only about 30 mins. They also leveled the table and showed us how in case we moved the table and needed to level it again. Everyone we interacted with at California Dining and Bar Stools were phenomenal. I honestly couldn't have asked for better selection or customer service! We went to a lot of other furniture stores beforehand, and they were by far the best. Don't waste your time; go directly to California Dining and Bar Stools! You won't be disappointed.

Wow! What a great experience. "Sal" was very helpful and honest from start to finish. He asks good…read morequestions and offers great recommendations based on room size, use, etc. He carries a furniture brand and style that is hard to find, and his floor model (table and 4 chairs) was exactly what I had been looking for - even better, it was on sale and qualified for "no tax". The delivery cost was very reasonable, and the delivery team was fantastic - they were on time, kept me updated, and were very professional, friendly, and efficient. Heather provided timely updates as well. Couldn't have asked for a better experience! It's definitely worth the drive no matter where you live in the Bay Area. Before you buy any dining sets, chairs, stools, etc. check out Sal's inventory and great values first! We look forward to doing business with this store again in the future. Five stars*****

I paid over $11,000 for patio furniture here 6 weeks ago, and I was supposed to have received…read morefurniture covers and a glass cylinder for the fire pit weeks ago. I have talked to the store multiple times about it. Every time they have given me a new arrival date, and every time it has not arrived as promised. Now they tell me the items are back ordered. But why was that not the case 3 weeks ago when they said I would get furniture covers this week????????? Also, there is stuffing coming out of the back rest cushions because there is no liner between the filler and the Sunbrella fabric. I am deeply disappointed in the quality of what I purchased and the store's inability to ensure I get everythingI paid for. Update 12/6/24: They ordered furniture covers from a different place now so that I can get covers sooner. Have been promised delivery in 5-7 business days. Fingers crossed. Update 12/26/24: I got the new covers in that timeframe. They work well and the store called me to make sure they arrived and that I am satisfied with them. This follow up was a nice touch.

Excellent Selection/Superior Customer Service…read more We have been shopping patio furniture for months in preparation for the summer and though we expected them to be the most expensive because of their location don't let that scare you off. The quality of their furniture is top notch, and in the customer service is outstanding. You are not dealing with a bunch of sales people, they have very one on one sales consultants. They guide their customers showing you options but no pushy sales techniques. You will make your own decision. Delivery is even better. The furniture was delivered in days if it is in stock and on time. Also their fireplace log selection is the best in the area with very fair prices. I highly recommend this store. Don't burn up gas running around. I guarantee it will be worthwhile.

I was in the market for a new sofa and previously had just bought them online with very little…read morethought besides color and aesthetics. I'm very glad I came to What A Room Furniture because Daniel was able to educate me on all the different elements that one had to consider when buying a sofa including seat firmness, depth, configuration, and fabric. He helped immensely with helping me customize the ideal sofa with the appropriate measurements for each component. I always thought furniture was just pick and buy and was surprised by how customizable every aspect was. I'd definitely recommend stopping by if you are considering an upgrade to that old table, chair, or sofa as they have a great selection to customize to your preference and even better service to help you every step of the way!

So happy we found this place as we've been searching for a new couch for years. We have specific…read moresize requirements due to the room size and also really wanted to keep a chaise lounge without loosing any sitting room. We were able to make a couch that fits us! We found the couch style we liked, picked a performance fabric, chose how many cushions, seat firmness, seat depth, chaise length and width. Literally everything was customized! I also love that it's made in California without any forever chemicals. I didn't want a prop 65 warning on our couch especially since we have a new baby at home. Daniel was so helpful in the store with all of our questions and he had great suggestions and made sure that we knew our options. We never felt pressured into anything and that's really appreciated. Being it's made to order they said it would take 4-6 weeks but it was delivered in 3 weeks!!! Love this place and highly recommend them.

Such a cute activity to do with your friends, significant other, or family! Book a reservation in…read moreadvance because it can get busy, especially on weekends. When you arrive, the staff are super welcoming and walk you through the candle-making process step by step. It's beginner-friendly, so even if you've never done anything like this before, it's easy to follow along. There are tons of scents to choose from and you can mix and match a few to make something unique, or pick one signature scent you love. You also get to control how strong or subtle the fragrance is, which is a nice personal touch. The space itself is clean, well-organized, and smells amazing! Plan for about two hours total: the first hour is for scent choosing, instructions, and pouring your candle, and the second is for drying time. During that time, you can explore nearby shops or grab coffee in downtown Mountain View. When you come back, you can decorate your candle with labels or small touches to make it gift-ready or keep for yourself. Overall, it's a relaxing, creative experience that's perfect for date nights, small group outings, or even solo time if you want to unwind and make something special. Highly recommend checking it out if you're looking for a fun, hands-on local activity!

Had the pleasure working with Jackie to host my team holiday event making candles. From selecting…read moreour own based & learning the difference between why candles are expensive to how to light them & not ruin the wax itself. We got to play & test scents to build our candle & also decorate the tops as well. As a team we enjoyed it & it was nice and personal. But utmost Jackie made us feel at ease, comfortable & just allowed us to have fun in her space! I love my candle and lighting it up every chance I get:)

We had a great experience with Ilya and his team at Status Wood. We had a very large built in…read morebookshelf made. I was nervous taking on a large project as a new homeowner. Ilya made me comfortable with the process and was quick and responsive to all my questions. He gave me pricing options to stay within my budget. The project was complete within a few weeks. The finished product is beautiful.

Let me start by saying that StatusWood does very nice work and Ilya is a very nice guy. But the…read morepricing here is ridiculous, and the communication and timelines are pretty bad. We never knew where the status of our project was (Status: the irony). We had to constantly check in and drive the process. Even got our "finished" product for our thousands spent and it wasn't even finished.