My husband was seen quickly for a splinter under his nail. Yuck. Got mandatory X-ray and Dr said they couldn't see splinter. Said hubby would have to go to ER instead where nail would have to be lifted. Didn't process x-ray to a disk so it could be taken to ER. Once at ER Dr there was flabbergasted at what urgent care said. Of course you could see splinter and no, don't lift nail. That only adds more trauma. Glad hubby ended up at ER. All is well now. This urgent care is a joke. Find another place to go. P.S. I'm sure we will be charged for this utter nonsense. Ugh. read more

I don't understand the bad reviews. I've been here twice. Once on a holiday. Both times I was seen within 20 minute's. Intake person was friendly and professional. Practitioner was knowledgeable and answered all my questions. The intake nurse was speedy and efficient taking my vitals. I probably shouldn't be so positive because I might have to wait longer next time but my experience here was fantastic.! And they have really cool phone chargers in every room read more

Patient First Primary & Urgent Care - Bowie - Phone charger in room - Urgent Care Near Me - Bowie, Maryland

I have been going to Patient First in Bowie for 5 years. It is kind of hit or miss as far as quality goes. It seems to have a lot of staff turnover. Some of the staff are very professional and seem quite skilled, especially the PAs and techs. But some of the staff are very rude, dismissive and seem to have chip on their shoulder towards the patients. It makes me wonder if they dislike people so much why did they go into medicine. I think it is a OK office for really simple things, they are pretty quick. But not so good for more serious problems or complicated problems. read more

Asian female doctor was very nasty rude disrespectful and racist. She's very uneducated too don't have knowledge of her practice. Misdiagnosed me and said she guess my diagnosis because of the symptoms I told her I was having What type of practice is this without even examining the patient but going to give them a diagnose The doctor told me why am I there like I don't supposed to come there like I wasn't welcome there I was treated so badly. I asked for another doctor. I was refuse another doctor and when I asked for a supervisor, they lied and had a nosy Caucasian female nurse to say that she's the supervisor over the doctor that disrespected me to basically be nosy I didn't get no help there. I will never ever come there ever. The whole staff is in cahoots with each other. They took up for her. That doctor was from another patient first, she was very racist. Here's a picture of her and the other nurse in the pink lying and saying she was the supervisor They all are Liars Very unprofessional Also, they deleted all my information out the system like I never was there. This is the proof So I want to see my primary care doctor. I told him I went there twice and he went into his system to see if I really went there and he said nothing is there like I never went. This is the second time I have to submit this post so if it's deleted again, I'm going to post it again and again and again and again because this is wrong and this is ridiculous. You do not supposed to delete any patient information because it needs to stay in the system for other doctors can view it So patient first took all my information out the system and is deleted it, but guess what I keep all my paperwork. Jokes on them read more

Patient First Primary & Urgent Care - Bowie - Caucasian lying nosy, nurse that told me she was a supervisor for the doctor comes to find out. She's not a supervisor. - Urgent Care Near Me - Bowie, Maryland

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You'll be here all day & night treated terribly. Zero bedside manner and act like there lack of service is your fault. DO NOT GO HERE

Been here for urgent and primary care. The doctors and nurse practitioners here are SO hit and miss. One of the male nurses there has HORRIBLE B.O. and the doctors are really dismissive and have bad bedside manners. One completely misdiagnosed me and blew off evidence I offered of what I had been exposed to. I had to find a doctor who would listen to me. I don't care if you have to drive further, going to a different PatientFirst is worth it. read more

Great experience at Patient First. The staff was friendly, quick, and efficient. I was seen promptly, everything was explained clearly, and the facility was clean and well organized. I truly appreciated the professional and compassionate care -- highly recommend! read more

First of all.... NOBODY wants to be the Dutchess of checking into Patient First! Luckily this place is a short drive from my home. It's convenient. I've gotta give the staff KUDOS for staying sane (outwardly at least) during this time. The variant Omicron had a line around the building when I got here. It took me an hour JUST to check in. Once checked in you're sent back to your car to wait for a phone call. They shut down registration at 1300 after reaching their max capacity!! I'm telling you, get vaccinated! 3 hours after registering I came in to look for my people (you know, those in line with you) to make sure I didn't miss something. I wasn't the only one feeling like I shoulda been called. They had to keep answering that question... 'We'll call you when we're ready'. The staff maintained their professionalism! I did ear hustle wait time being 4 hours. So, I've got 30 more minutes; I hope. I'll update the outcome. read more

Patient First Primary & Urgent Care - Bowie - Urgent Care Near Me - Bowie, Maryland

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They take to long to get a doctor to help you took 1 whole hour one time for me. Not clean at all very slow doctors they take to much of peoples time. They need to bc more clean to read more

Patient First Primary & Urgent Care - Bowie - Not clean - Urgent Care Near Me - Bowie, Maryland

Came in on a Saturday, no wait. Everyone was super friendly. I highly recommend Patient First. Give this place a try, no one comes to urgent care for anything good but at least they are pretty fast and friendly here. read more

I highly Recommend this location the customer service was excellent. The facility was an excellent condition and the staff members were remarkable. read more

4 1/2 Hours! EXTREMELY SLOW SERVICE No way will I go here again! I have an exchange student who needed to be seen because the physical therapist said it looks like a stress fracture. Thank the Lord it ended up being Shin Splints but why so slow! read more

Seven hour wait, you're put in a room and forgot about while the staff is outside your room standing around laughing and having fun. The doctor is in a hurry and just about wants you to come up with your own diagnosis and run tests that have no bearing on your condition. Total waste of time and sitting in there all of those hours made my sciatica flare up which wasn't why I went there in the first place. Their patient portal sign up is useless trying to set up and answer to a question would be around 30 days when your special log in number would expire. Probably should use the ER, same wait but with probably better care. read more

One of my family members came to patient first with a injured finger and they gave her a split and instead of putting gauze they put regular medical tape on her finger that was not only big but purple and gave her 0 answers read more

Highly recommended! The check-in was efficient. All the staff I encountered including the PA were kind, thorough, patient, and felt like they enjoyed their job and serving the public. The facility was clean. I would highly recommend. read more

The wait was extremely long ! Also so many people and maybe not enough staff. The only reason I'm giving it the 3 stars is because the nurse Sonaye (I hope I spelled it right ) was extremely nice and caring with my toddler and myself. Just for her I would go back. We arrived at 6:25pm. Didn't get register till about 2 hours in and didn't get vitals taken till another hour. Then took maybe 45 mins to get to a room. Another almost hour to see the doctor. We were out of there by 10:20pm. I didn't think it would take this long. I only came here because it was close by. I honestly felt rushed and dismissed by the doctor. I understand that it's late (10ish by the time we saw her ) and she's probably been there all day 2 there's people still coming in and full lobby but you can't rush the care of a patient definitely not my child or dismiss a mother & make me feel crazy for what am saying. Maybe pick another job that isn't so late ... I wouldn't come here. I saw another person saying to avoid this place. I would if you don't wanna wait so damn long . I lived in Richmond VA where patient first was first established and I have never had to wait as long as I did for registration or vitals , maybe 30 min wait to see the doctor. Of course that was also pre covid but still. Goodness ! Next time I'll take the extra few mins to read reviews and drive a little further if need be. Sonaye , if you see this. Thank you ! Because you don't know how much I needed your words to keep my cool and not completely burst into tears with my child. May God Bless you and yours. read more

Slowest place to go Very incompetent employees who stand around chit chatting and not doing their jobs Waiting 4 3/4 hours to see the doctor is ridiculous. Extremely mad at the lack of care and treatment for them to rush me out the door because it became near to closing time. read more

I was there on April 7th for chest pain. The CNA and doctor did a EKG. The first one the CNA didn't put it on correctly. The second one revealed some abnormalities. The doctor told me everything was fine. Until I showed the EKG to family and Friend- Cardiologist and Nurse.. both agreed it was not normal and how could the doctor not disclose it. I contacted Patient First and spoke to an Administrator who was going to review the case. I got a letter stating they favor the doctor. Well there you have it. patient first doesn't care about this doctor not doing their job correctly and disclosing all information to the patient. Very disappointed and WILL NEVER GO BACK. read more

Excellent experience here as an out-of- state patient! - Not crowded - Quick service - Accommodating and understanding staff - Majority of the staff were women - Effective and smooth reception service - They offer prescription services at the same cost as your local pharmacy! - Very clean - Friendly staff I was in and out within thirty minutes with a prescription and a sigh of relief. A really positive experience! read more

Beware, the main physician does not take insurance and will charge your credit card 5 months later with just a couple of days notice. This happened to my husband. On top of that on a previous visit, he misdiagnosed my injury telling me I had a couple of broken bones in my foot, sold me a boot, when in fact all I had was strained ligaments. read more

4 hour wait for them to not even be able to fill out my simple physical form. All I needed was a check up , not a shot , just check up for work. I slept on that bed for 2 hours. I was sleep so long the automatic light went out. I hope they get new management or go out of business cause at this time it's a waste of space. read more

This was my first visit to Patient First in Bowie since it opened and I found service to be quick, efficient and friendly. I was a little apprehensive at first because PF is walk-in only where another urgent care center I previously frequented took appts and walk-ins. Well to my surprise I was in and out of PF quicker than I had ever been with the other place - approximately 45 mins. On this visit there were a couple of patients that came in with conditions that probably warranted a trip to the ER instead of urgent care and they wiggled their way (through pleading) to the top of the list to be seen right away instead of waiting their turn. While I could see the frustration the staff had in handling these situations, they put customer service first and attended to their needs. Unfortunately the rest of us had to wait a little longer.... read more

Other than a long wait to be seen my experience with this office was great. I imagine the delays were caused due to it being the weekend after Thanksgiving and there happened to be a lot of injuries including, but not limited to, broken bones, severe sprains etc. while my condition was uncomfortable it was far from critical on the triage scale. The doctor I saw was pretty amazing and things were resolved quickly and I highly recommend them. read more

In and out. Service delivery surpassed any urgent care experience previously had. Front office staff were prompt, respectful and empathetic to the patients needs. No long wait times, no excess paper work. Technology driven with well seasoned medical staff. I appreciate the pristine condition of the facility and did I mention how expedient they were? Shout out to Lark and Dr. Blackwell (sp) for exceptional service. read more

I sat in the exam room waiting to be seen for over an hour. I should've just went to the one in Annapolis. First let me start off with the nurse. Rude, rude, and rude. After I'm triaged, we get in the room and she asks why I am here. I told her and she asks me if I have a specialist that I see and I tell her no. So she proceeds to tell me, with an attitude mind you, that I need to get one because I can't keep coming here for the same issue. Girl, who made you the end all be all of PF??? Clearly I'm here because it's a weekend and I don't have time to take off work to go to my primary care doctor during the week. If I ever have to go to PF again, it will be the one in Annapolis, Odenton, or Landover. read more

Great experience, everyone had great bedside manner and the physician spent a significant amount of time with me answering my questions. The wait wasn't long at all and they dispense medication on site. Very convenient. read more

Ridiculously long wait. Staff are decent and the place isn't an abomination but the office I've been sitting in for an hour and a half isn't the cleanest. All I need is a physical for my job but it's taking FOREVER I would leave if they didn't make me pay a $25 down payment. I've never been to any treatment center where I had to pay before I even saw a nurse let alone the doctor. I have a baby waiting for me at home but no one seems to care I had to go to my car and get a breast pump because I got engorged waiting here but idk what I would've done if I didn't bring it. I hear staff just chit chatting about their shifts ending instead of trying to get people out of here. If I had any other option I would not be here. No appointment needed (or even optional) but definitely NOT WORTH IT! read more

The doctors and nurses are kind and helpful. The onsite prescriptions are affordable. My biggest complaint is the wait time. I have never waited so long to be seen in my life. I arrived at around 11:45 AM and signed in at the electronic kiosk and selected the option to wait in my car until the nurse called to register me. The nurse called at 12:55PM. Then I had to go back to my car to wait again to be called in the back when a room was available. I didn't get called until 3:22PM. Over 3 1/2 hours before I was seen by a doctor. Plus when I was called they told me to go to the back and no one was there to tell me where to go to get my temperature/weight/blood pressure. So I was just standing there like an idiot and had to wait some more until the nurse came over. I will say it was super crowded in there so I suggest you go early in the morning or late at night where there are probably fewer people. read more

My wife and I went to the Bowie facility for the second time . I needed a tetanus shot after falling and injuring my left forearm with broken glass. We waited four hours and did not see a doctor or get my tetanus shot. A nurse took my vitals and looked at my arm , sent us to the waiting room with a fresh dressing. After several requests we were seated in an examination room where no one checked on us for more than 1.5 hours. We talked to a nurse and requested to be seen and this nurse told my wife " if you don't like our service you can leave " and we left without seeing a doctor. We shall never return to this clinic and suggest the same for other would be patients. This is an example of unprofessional , indifferent, rude employees who may want to switch to a job where no contact with people is required. George P read more

Wait time wasn't as long as I thought it would be I came in to be checked for unbearable chest pain. Told the nurses my symptoms and what I thought might've started the sharp pains they took my temperature, took some blood gave me a urine test and all came back with good results. But they still couldn't tell me why my chest was hurting so we went forward with a ekg test to check on my heart the results came back good. As the doctor came in and told me everything looks good she had prescribed me some medication but I told her prior to this appointment I've been taking ibuprofen 4x a day for two weeks now she still went ahead and told me to take it. I've never experienced this pain before and my body isn't used to me taking that many pills a day simply because I know that taking frequently meds can lead to problems in your liver. Anywho I let her talk and she continues to tell me to take ibuprofen just a lower dosage. The whole thing about this experience is that not one time did any staff member that seen me or done work on me ask me "How would you describe the pain", "Does the pain get better or worse when you walk or change positions", "Is the pain getting worse? How long does the pain last?", or even "Is the pain worse when you are breathing deeply, coughing, eating, or bending?" . None of that was asked at all. I'm no doctor here nor do I have knowledge on health care but how can you find out what's wrong with someone if your not even trying to figure out what's wrong ? I left still in pain with a bunch of pieces of paper i didn't even go put my prescription in because I'm nervous to keep taking meds. I'm sitting here now looking up what causes sharp chest pain and stress kept popping up and I had to sit and think like maybe I am stressed and ignoring it because I'm overworking myself. All in all they're there to get a check they could care less about what's really bothering you. I wouldn't say don't come here but I believe the staff needs training. read more

Don't do it. Just go to another location. This location is super slow and the communication lacks. Upon arrival, I asked the approx wait time to be seen as I'm on my lunch hour for a simple follow up exam. It's is now going on HOUR TWO and no one has checked in with me yet to see how I'm doing or if I need anything. I'm giving two stars for the nice check in staff and triage nurse. read more

I think that me and Patient First just don't get along. More often than not I have less than favorable experiences. Here it go. I am allergic to everythang. Everythang. I get allergy shots. I call thee PF to find out if they would be able to administer my allergy IM. They tell me yes. Woo freaking hooo! I suppose it was naive of me to assume that this affirmative would apply to all PF sites, but this was my assumption. Oh buddy. Cue the day of....40 minutes just to check in...le sigh. I check in and let them know the reason for my visit, yes I'm behind on getting my shots but written directions are provided for this very reason. I'm told that they may not be able to provide the injection. Now what now? Grrr. I'm told they need to ask the nurse on staff. The nurse on staff can't answer so now they have to call the DM. I'm told to wait until they hear back. 20 minutes later I still have no answer. In my opinion poor patient care... Here lies my issue(s) Is this or is this not an urgent care provider? As such, shouldn't there be medical professionals on site to provide answers to medical questions? Why did the DM have to be called? After 20 minutes why was there no response to my question? What would happen if there was actually a medical emergency? Would your medical professionals have been able to address it? Furthermore, had said medical emergency occurred would they have had to clear it with their DM before acting? Shoot, would she have answered? Hmph. Y'all ponder that while I just chose not to patronize Patient First any longer..... read more

Love love love this location. The first time I came here I was treated for a concussion. I was treated so well and received extraordinary phenomenal service. That very next day I changed my PCP to Dr. Williams. I've been going since and have been happy with the treatment I receive. Ms. Chase at the check in counter is warm and welcoming, like I already knew her. And Ruth one of the CNAs helped me feel so comfortable in the back. Love Dr. Williams as my PCP. We had open and honest conversation and talked about my wellness. read more

The service is terrible. Arrive at 12pm waited for 30 minutes before I was call to do paperwork. Then 45 minutes to get vitals. Another 20 minutes before they came to get xray. Back to lobby because no beds. 15 minutes later they had a room. Waiting in the room for 1 hour 30 minutes. I go ask where is the doctor. N they reply oh. There is still 2 more people a head of u... jajaja so sorry.. WTF. Still sitting waiting for the doctor hopefully I will be out of here before midnight tonight. read more

I just had the best experience at Patient First in Bowie...from the Patient Scheduling Clerk who checked me in to the doctor who checked me out...clean, spacious, hospitable, professional. i was not able to get an appointment with my PCD so someone suggested i go to Patient first....Asia was the best.... read more

The staff was very friendly. I had a bad injury and they got me in and out quickly. I was able to get my xrays done here and medicine. The doctor went through my xray and explained everything to me layman's terms so I knew what was exactly going on. Also, the facility is very clean and modern. I will return if needed. read more

My wife visited this location on easter sunday She had symptoms of strep throat. My son visited earlier in the week for the same symptoms. My son was treated with antibiotics and felt better within the week However, the "physician" who treated my wife did NOT prescribe any antibiotics. They took a throat culture from my wife and its now been over four days and no followup! No matter how busy it could be it shouldn't take that long for the results to come back. Needless to say my wife's symptoms worsened and now has lost her voice. We call this morning to have a script for antibiotics sent over to our pharmacy and the "nurse practitioner" who answered the call did not have any empathy whatsoever towards our situation and gave us every excuse in the book not to help us. No bedside manners at all. My wife and i plead with her to be proactive and expedite our request to send the script over and she refused and gave us a runaround excuse and suggested we come instead. I questioned why, so they could bill our insurance again? Makes no sense when she wasn't treated properly to begin with. Frustrated we end the call and immediately call back for a telehealth appt and and the male physician immediately understood and honored our request and sent over the antibiotics and steroids. It shouldn't be this hard. It really felt like their name should be PATIENT LAST not Patient First because we certainly did not feel we were put first. Profit over health and its really unfortunate! Your visit experience to this location depends on the staff working that day! Be prepared and document your office visit to protect yourself read more

Absolutely ridiculous wait times. I've been sitting in my car for nearly 2 hours and all that was completed was my registration. The previous time I was here it was the same situation and I was left in their clinic rooms for over and hour and a half. This is hands down the worst service when you're sick and trying to get help. I will never come back after this visit. read more

First time at this location and based on this poor experience with lack of medical expertise of staff will not be back. Everything was very slow except X-ray tech that was good and efficient. Techs and nurse were unable to draw blood on my mother, tried repeatedly and then still ran the cpc test on the very little, 1/8 inch of blood in tube and said they got a result. Not sure if that is possible? We spent 4.5 hours to have swelling from a blister on the foot looked at and treated. The facility on July 4th holiday was not busy. My mother was already on antibiotics from her primary but the swelling was getting worse. We have been to Laurel location for several visits and it is much more efficient and the staff much more experienced and knowledgeable. We will stay with Laurel location for any future urgent care needs. read more

I believe this is the last place that anyone wants to go, however I am glad they were close to my home. I took my boyfriend here today because he had a case of the man-flu. Yes, ladies you all know what that is. I'm glad that we did not have to go anywhere else for the prescription. Everything was done onsite which made this a swift and awesome experience for me. For my boyfriend on the other hand he has bed rest and medicine to take for the next few days. When we arrived we were greeted immediately. It did not take long for them to triage us and been seen by a nurse and then a doctor. There were plenty of seats evenly spread out in the waiting room. Every room was very clean which is a big thing for me. I highly recommend this location. read more