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    Quest Diagnostics

    2.5 (13 reviews)
    Closed 8:00 am - 12:30 pm, 1:00 PM - 4:00 PM

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    2 years ago

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    2 years ago

    Waited over 2 hours for my scheduled appointment and office manager / front office person was very nonchalant about my time.

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    2 years ago

    What's the purpose of making an appointment when you have to wait 40 minutes to be seen. I hate this place

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    6 years ago

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    Quest Support

    Thank you for sharing this feedback!

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    6 years ago

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    3 years ago

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    5 years ago

    The service I received today was awful. The young lady was rude and unprofessional.

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    4 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    8 years ago

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    13 years ago

    Very efficient. I had no wait. Blood draw was easy and successful on the first stick.

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    Labcorp

    Labcorp

    (33 reviews)

    Do not go here for blood work!! I would give this place a ZERO for office management. I would need…read moretwenty minutes of my time to describe the inefficiency in this LabCorp. Just take my advice and drive fifty miles to another location before coming here.

    i can't give below zero stars so here we go:…read more I went to the Labcorp in Bowie, and from the moment I arrived, it didn't feel like a caring or professional place. When I tried to explain that their system wouldn't accept my second insurance and asked a few questions, the front desk staff kept telling me to sit down instead of assisting. I asked if they could call Labcorp Gambrills or my doctor to confirm a second order, but the receptionist refused. When I asked for the fax number so my doctor could send the order, she said she didn't have it, only to later reveal it was sitting right next to her on a paper labeled for public use. That level of disregard and lack of communication was disappointing and unnecessary. When it was finally my turn, I tried to clarify instructions because I have a concussion. Instead of listening or showing understanding, one of the staff members told me to "just listen" and spoke down to me, not just like I was a child, but like I was her own child she was trying to scold and discipline. When I said I wasn't feeling well and needed to end the conversation, she told me to "look for the common element," implying I was the issue. It was not only disrespectful but also deeply unprofessional. She later called me back after checking with the doctor and offered what felt like a scripted, business-style apology. By then, I had already decided I would not return. Even if my life depended on it, I would rather skip the blood draw than tolerate that kind of treatment again. To make matters worse, when I called Labcorp customer service to report what happened, the representative was also dismissive, rude, and talked over me. They did nothing to help, except make me wait a long time on the phone, to come back and yell some talk then hang up on me. It's sad that in a developed country, patients can be treated this way by people who are supposed to care for their well-being. As someone with experience in business consulting and professional development, I truly believe this location could benefit from training focused on empathy, communication, and customer care additionally to establishing better processes. I would be happy to help Labcorp enhance its customer experience and staff professionalism, and I invite the owner or management to reach out if they're open to making meaningful improvements. A PATIENT AND CONSULTANT

    Quest Diagnostics - laboratorytesting - Updated May 2026

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