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    Pathway Electrolysis

    5.0 (1 review)
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    By appointment only

    Updated 2 months ago

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    10 months ago

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    Celesta L.

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    Skin Refine Medspa

    4.7(398 reviews)
    1.8 mi
    $$$
    Certified professionals
    Luxury

    Called this clinic since I was interested with laser treatment for acne scars. I wasnt informed…read morethat consultation would be with someone named Louise who wasnt a medical professional at all. During our consultation she was pretty much trying to "judge" whats wrong with my skin/face and wanted to upsell facials and other treatments. She was very pushy and I didnt feel comfortable continuing anymore since I felt like I wasnt being heard and she said "you cannot start the treatments without committing to facials" despite explaining that I have an actual derm I see regularly. The whole interaction just felt very uncomfortable knowing that this lady whos not a medical professional is giving medical advice?? I have gone to other medspas and I am a nurse myself so I see what she was doing. Super weird interaction, she seemed like a sales person just wanting to get commission badly..

    I just got my first microneedling session at Skin Refine Medspa and had such an amazing experience!…read moreMy nurse who did my microneedling was Maryam, and not only was she was very thorough with explaining the treatment and the aftercare instructions, but she made sure that I was comfortable the entire time! I had microneedling done in a different med spa before and remembered it being super painful, but this time I BARELY felt it, with the pain level of 4/10 at most. I can't wait to see my results and to go back for my next session. It was my first time coming to Skin Refine Medspa, and everyone there was so nice and welcoming. Needless to say, I am definitely coming back for other treatments, like Botox and fillers!

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    I recently visited LaserAway at the Mountain View location after some time away. I had previously…read moregone to the Palo Alto and San Mateo locations, so it felt great to return. I originally scheduled a Clear and Brilliant treatment and decided to explore additional options during my visit. Janeen made the entire experience exceptional. She greeted me warmly and even recognized me from visits years ago at the Mountain view location.. That level of attention made me feel valued as a long term client. Her professionalism, knowledge, and customer service stand out. She explained the new treatments clearly, including Potenza and Rejuran Pro, and answered all of my questions with confidence and care. Because of her, I purchased a new treatment package and look forward to getting started. I now live in San Mateo, and that location is less than ten minutes from my home. Even so, I am willing to drive to Mountain View for the level of service Janeen provides. LaserAway Mountain View is fortunate to have her on the team. Thank you, Janeen, for such a positive experience. I am excited for my upcoming treatments and future visits.

    I had a very disappointing and harmful experience with this company. From the beginning, they were…read morenot honest about the real price of the laser treatment. I ended up paying much more than what was first mentioned, and once I signed the financing, I was told I could not cancel. They gave me no other option but to keep paying, whether or not I continued the treatments. On my last session, I suffered a burn on my leg. This shows not only a lack of professionalism but also how unsafe and careless their treatments are. A company that misleads clients about pricing, traps them in financing with no flexibility, and then delivers treatments that cause physical harm is completely unacceptable. I would never recommend this place to anyone. Please think twice before trusting them with your health and money.

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    5 stars for customer service, especially a huge shoutout to Erick! He is such a joy at the front…read moredesk and always so helpful. All of the nurses are great, especially Amy Do. She does a great consultation, explains things well and has a very friendly and cheerful demeanor. She also knows her way around the injections. Another thing in particular that Revive is so good at is keeping track of credits and giving credits for special occasions and referrals. I truly appreciate that extra care! Happy 20 years, Revive MD!

    I went to this med spa for a Sculptra treatment and clearly asked to start with one vial only…read more During the appointment, the injector decided to use two vials without asking for my consent first. I only found out when I went to the front desk to pay and was charged for both. I felt very uncomfortable because I was not given the choice or informed before the second vial was used. With cosmetic procedures, patients should always be asked and give clear consent before additional treatments are performed. I later went back to the spa to try to speak with the manager about what happened. Unfortunately, the experience did not improve. I was given three options to move forward, even though I never agreed to the second vial in the first place. The options were essentially to continue treatment with the same injector, see a different injector, or just move on. None of these addressed the fact that I did not consent to the second vial. Overall, the management and communication were very poor. When concerns like this happen, there should be clear communication and accountability, but that was not my experience here. I recommend that anyone considering treatment here confirm exactly how many vials or treatments will be used before the procedure begins to avoid surprises. I hope the spa improves its management, communication, and respect for patient consent in the future.

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    I recently got the Diamond Facial at Renew MD, and I honestly loved the experience. From the moment…read moreI walked in, the staff made me feel comfortable and well taken care of. The facial itself was incredibly relaxing yet effective. My skin felt deeply cleansed, smooth, and noticeably brighter right after the session. The diamond exfoliation was gentle but thorough--no irritation at all, just that fresh, glowing skin feeling. What I really appreciated was how knowledgeable and attentive the provider was. They explained each step, customized the treatment based on my skin, and made sure I was comfortable throughout. If you're looking for a facial that gives instant glow, improves texture, and still feels luxurious and calming, I highly recommend the Diamond Facial at Renew MD. I'll definitely be back!

    TLDR; the location is convenient and staff at the Fremont office are fantastic! They have been so…read morepatient with me and have shared so much wisdom about skincare in general. Every product they have recommended has worked shockingly well for my skin. I was skeptical about it all at first but that has been proven otherwise. I've gone through a complete transformation and I was once one of those people who used Nivea and a soap bar for my face. It worked while it did but after 30, not so much. I looked in the mirror and my face was so dry and my budding cracks so... prominent? Obviously no longer good enough. I did research on many places in the east bay and chose here because of its boutique-like charm and upfront prices. I wanted a personalized experience and that's exactly what these ladies delivered! My goal was to preventively restore the skin under my chin to delay my growing jowls and smile lines. Since joining RenewMDs Beauty Society, I have had Ultherapy on my lower face/neck, 4 months of Trizep, Potenza and Picosure, and a lot of Skin by Dr Sethi! I actually look better now than before I had my son having lost the extra lbs and taking more care of my skin. I get stares in public and complements again my coworkers ask me for my beauty "secrets" (lol no secrets). My husband is handsier too! All this was by no means painless - beauty is pain! And expensive! But if you are looking for a transformation/ restoration project like I was, this is the place to achieve that! Thank you Dr Sethi, Ruby, Syenna, Stephanie, and Ms Joy

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