I don't know why anyone wouldn't love EWC. I'm warmly welcomed upon checking in and when I leave…read moreafter my service- the front will let me know how many wax sessions I have left. THIS DOES NOT MEAN I EVER FEEL PRESSURED TO BUY MORE SESSIONS. I appreciate being told if there are upcoming specials if I'm running low and want to take advantage of any upcoming price reductions. And this doesn't happen every visit so no one is hounding you. Miranda is hands down the best technician I've had. She's careful and careful and thorough! She makes sure I look my best before leaving. And she talks me through what I think will be painful- and it isn't because Miranda is so great. This salon is the cleanest I've seen. I was getting waxed at hair or nail salons in a back room on a folding table before finding EWC. The rooms are hygienic and CLEAN. Fresh paper on the wax bed after being wiped down, clean counters and no hair everywhere. If you are going elsewhere- you're doing it wrong. This is where you need to be going

Preface this with the fact that I have been going to various different locations EWC for several…read moreyears and this is my first visit at this location. Right off of that as soon as I walked in, there were two other people waiting, and the store was completely silent no music. Reception was probably the worst part of this experience. The girl that handled me seemed somewhat preoccupied and on the phone insisted that I arrive as soon as possible, but I waited another 20 minutes not such a big deal, but it felt really weird standing around with nowhere to sit, and pretend to shop for some of their products to pass the time. My experience was the Brazilian wax was great. My wax technician was very friendly, nice and knowledgeable. I didn't really pay much attention to it at the time, but when I arrived home, I noticed that there were a few missed spots on my inner thigh and other lady parts . Checking out I was offered to purchase a bunch of different options for wax passes for one or three of the services that I just gotten and I felt bad that the receptionist did all of the work out to offer several different kinds of payment plans declined as I always do at EWC - like most people I don't go in for a $60 wax and just casually drop 900 bucks on a year worth of waxes that's some thing that I deliberately purchase and don't need to be asked every single time I get a wax. I wasn't even annoyed and even thanked her for doing the work, but she simply shook her head and checked out. Gotta say that went right up my behind and solidified my never returning to this location and prolly EWC altogether- it was giving me Barnes & Noble vibes where if you don't purchase their unneeded membership, then guilt you into thinking they're going to get fired basically. the quality of the wax they use has kept me coming back here since prior to Covid but I just don't know if it's worth the uncomfortable decline of wax passes every single time.

This place sucks they don't know how to thread eyebrows you would do a better job doing them your…read moreself. The lady with the glasses and dark eyeliner was beyond rude and the sad part is her breath smelled like horseshit! Go anywhere else but here save your money these ladies have no skills!!!! No stars given really!

I went here to go get my chin threaded and sideburns threaded. The woman that worked with me she…read morewent really rough on my skin. And she didn't remove every hair. She claimed that they were ingrown hairs but not all of them were ingrown hairs. She could've pluck them out but she didn't. The threading that they use is not soft. After I left the salon I noticed that my whole chin was red and irritated. And I also saw that I had a bunch of cuts on my face. This experience was one of the most horrible experiences I've ever had. When I went back to the salon to tell them what they did. The Woman I spoke to said she couldn't do anything for me. She was horrible to me. And she was very disrespectful. She couldn't even hold herself accountable to what she did to my face. I was telling her straight up she left my chin with a bunch of cuts and irritated all she can say was oh that she showed me already and that she couldn't do anything for me. First of all, who can see anything in that room. This business is very unprofessional they literally do threading in the dark with small lights on. I couldn't see anything but redness in that room. But when I left the room and was in better lighting I was able to see all the cuts in my chin and jawline. I ask for my money back because I was unsatisfied with the service that I was given. And she refused to give me my money back. She accused me of cutting my own face and making my face red. And she said that I could've been my mask that made my face red in full with cuts. Unbelievable a business that doesn't hold accountability to their mistakes. She's kept saying that she was not responsible for what had happened when I was her client she was in charge of taking care of me during that time and she couldn't help me. When she couldn't help me I asked if I can speak to her manager and she said she was the manager and then I asked if I could speak to somebody higher up than her she wouldn't even give me their number or any kind of contact info. She gave me a flyer to the store number she said it was her bosses number but it wasn't she lied. She was very disrespectful very rude and I am never coming to the salon ever again. Here I will display photos of what this woman did to me. The fact that she is a manager is disgusting. Thanks to this "manager" I have to go to a job fair looking like this.

I have been going to Jodi for a while and love her! Definitely recommend! She listens to the…read morepressure I want and always leave feeling relaxed!

Don't sign anything they are running a membership scam at the South Windsor location. Refused to…read morestop charging me for no service rendered. Told me I needed to bring them a doctor's note to freeze the charges as if its a gym membership of campground. I Can't bring my service animal because that would be physically impossible. I called to explain the situation only to be talked over the entire time. Please stop stealing from me I'm disabled and you took advantage of me. I've had 7 back surgeries I can't tolerate anyone touching me or the stress of the situation and I should have been able to have a conversation with someone in a respectful dignified way instead I'm wasting my time writing a bad review.

Got a Groupon for services and when I called to ask about using it the person on the phone was…read moreextremely rude and stated that it was an issue with Groupon and I needed to bring it up with them. She sounded like she had been drinking slurring her words and cutting me off when I was trying to speak. I will not be booking any services with them. I would stay away this place is very poorly managed.

Great new med spa for this area!…read more I am so glad to have a med spa local now and HJ is amazing. She is so nice and easy to coordinate for an appointment. She made my first hydra facial easy, painless, and fun. I left feeling great and now have appointments almost every 2 weeks. Hours are limited because she's just getting started, but she is easy to communicate with via email or text. The space is in a shared complex, but very clean and professional. She knows her stuff! Can't wait to go back more often.

First time threading and first time here! Will recommend- I explained what I did not want and the…read moreshape I wanted with tinting. I'm pleased

They used to be fantastic New people. Bruised under my eyebrow and threading was not good.read more

Very happy with their service, as always! Mia does a fantastic job! They are always so welcoming…read moreand grace is awesome!

Happy Nails & Spa is one of the cleanest nail salon i've ever seen…read more Ewa is supper friendly. I definitely recommend the salon.