Needed a cowboy hat. Showed up here to find that the hats are "made to order"…read more I was in need of a cowboy hat that day. He was very generous and steered me to one of his competitors. I got what I needed at the place he suggested which made me want to come in for a fitting. Thank you sir for your assistance. A truly smart way to do business

Excellent service and communication Unique location with a…read morelot of historical headpieces. I highly recommend this family owned and operated business

Jesse was very helpful and courteous. When I walked in they greeted me so well. I will go back…read moreagain for good service.

Matthew was great and super helpful he helped me and my daughter get and customize a jersey.read more

So far so good. Let's see how it goes…read more Placed an order just waiting to see how the full transaction of the business goes from order placement, to fulfillment. Just waiting to receive my custom embroidered hats. Was told Friday, but they needed a few more days I guess, which is understandable since I'm not in a time bind and I only had 5 hats to get embroidered and maybe they had a few big orders to run which at times is understandable as well. Look forward to my closing review. Follow up: The service was great and Jesus was amazing in helping me totally complete my order.

Great spot to buy your hats, they have all different kind of hats and even get your custom hat as…read morewell, very flexible with you and very helpful

Sent in a order online for an LA cap in a graphite color and they sent me a tan colored one. I…read morereached out to them 2 weeks ago and they never got back to me so now unfortunately here I am having to leave a review about. I tried to give them the benefit of the doubt to see if they'd be able to fix the problem but nothing happened.

So I've been looking for a particular hat I used to own and haven't been able to find in over 6…read moreyears. I saw their website and pictures of the hats and found it here. I drove an hour away to come to this hat shop and they were cool and helpful. I called to see if they had my size and they were helpful. I'm definitely going back. The hats they have fit better than the lids hats idk what it is but they're better fitting hats.

What a great place, I go here for all my team needs and the staff is super helpful locating all the…read moreteam gear you need, I highly recommend this place.

I was there about three weeks ago and received the best customer service! The staff was so…read morefriendly and extremely helpful. I went in to purchase one shirt and ended up buying a jersey, satin jacket, sweatshirt and a few other things. I am grateful to Angel, Victor and Sam who assisted me with my very expensive purchase. They are a very knowledgeable staff, and I have recommended my family to shop at this location and ask for one of them! There was an amazing selection of sports gear, and it was nice to get a female's perspective. Thanks Angel for your awesome input!

I haven't driven to the shop in person so I can only comment on my experience via online service…read more Their website is straightforward to use and have accurate photos of products. The items are excellent quality and priced fairly. We are repeat customers. Highly recommend to others.

Stopped by for a Dodgers jersey, found a great deal on a Fernando Valenzuela #34 away and matched…read moreit with a Centennial Blue Cap.

Beautiful store located in old town Pasadena…read more I didn't manage to find street parking, but I found a parking garage (the one next to Cheesecake Factory) and parked there. It's $1.00 per hour. The workers were all super friendly and helpful. I had an issue with my Patagonia jacket and they were so quick to help me and didn't ask any questions or give me Judgmental eyes. I really appreciated it!!!!

Gorgeous and well laid out outdoor marketplace, surprisingly none of the discounts I'm used to at…read moremy own Indiana stores. But I suppose that is the West Coast cost. Even eBay offers brand new Patagonia, REI, and similar for surprising value. It is the usual excellent and knowledgeable staff, inviting warm browns and musky reds atmosphere, playing hosts to that iconic fashion sense for the outdoor.

Pulled up to LIDS and Matthew held it down! Dude's creative, trustworthy, and got me lookin' clean…read morewith the perfect hat. Real one! I appreciate the help, bro!

Terrible. Not so much the store specific, but the policies. If you buy online more than one cap,…read morethey don't let you exchange. If you buy a cap let's say in Vegas, for a Vegas team but need to return it in La, they won't let you. Just stupid practices. Stop buying from the corporate shit hole.