Well THAT was certainly an experience! The LONG awaited and totally dreaded experience of having a colonscopy AND endoscopy. This dream of mine (not) happened last week. Let me tell you my impressions as I am known to say EXACTLY what I see and experience every time. First of all.. its the Willie Wonka of scope factories. I was met by a very RUDE short older woman who almost didn't let me into its "magical" hallowed halls. She seemed to have a very New York state of mind. I looked at her silently wondering how this cow could be SO RUDE and not have the intelligence, presence of mind and compassion to UNDERSTAND how vulnerable a person FEELS experiencing procedures like these. THEY as a team, doctors and assistants have fallen into some kind of hypnotic ROUTINE where its all moot and ordinary and ritualistic for them, but.. WE, as patients are experiencing this for the first time usually & are nervous, anxious and scared, and we should be catered to. I have to say that the medical world in general has been nothing but a sheer disappointment to me. From the personalities and attitudes of doctors, nurses/aids, to their lack of knowledge, lousy customer service, forgetfulness and cavalier attitudes. That is why when we find someone who excels and enjoys their job, religion aside, its a god-send. So I held onto my humor as I was finally escorted into this place. A brusque employee made sure I understood I was here of my own will, which is A JOKE as NO ONE is here because they want to be, its because they need to be. I was told to fill out paperwork and change into the requisite ugly robe, and walked to the main area where people were recovering from having instruments stuffed up where the sun doesn't shine. It had a drab Auschwitz prison vibe to it. I will write this because it bears writing, and seems obvious but I will write it anyway... the staff should be more compassionate and MUCH MORE FRIENDLIER.. humor is allowed and helpful, and it would behoove us all if the employees there treated the vulnerable people who come here as if they are going to a spa or retreat, and not a prison scene for wayward characters in "orange is the new black". Its very odd that the building looks modern on the outside, and the interiors are more reminiscent of a time gone by from the 1950s. I was then wheeled into another room away from the recovery quandrant and given an oxygen line. I already had an IV. Then they stuck something in my mouth for the endoscopy to my surprise, as I thought they'd do that after I was "put to sleep".. what dreadful words. The anesthesiologist was the ONLY person there that was most human, although I did like my doctor but he didn't talk that much to me, which surprised me. I muttered something about how if I had known they would stick this thing in my mouth, I would have practiced with a ball gag long ago. There was something about the place, my lack of sleep the night before, the fact I starved for the prep all day, that lent a surreal air to this experience & saved me. Then they tricked me... I was so nervous.. they told me to turn on my left side, and the anesthesiologist administered the propofol. To say this drug is creepy, is a MASSIVE understatement. I didn't expect this, and had fears this was like being "roofied", or worst still "put to sleep" like a suffering animal in a vet clinic (which I have had to do, and still haunts me). It was sooo creepy. One minute I am awake, alive and alert, the next MICROSECOND, I am turned off, as though my consciousness were attached to a LIGHT SWITCH and they had "turned me off". Ugh!! I didn't get to say anything because I was gone... although alive, thank goodness. Before I got there I worried about being allergic to the drug.. and wondered if I should hurriedly write out my last will and testament on a piece of toilet paper. As expected, when your consciousness is "OUT" you don't sense time going by, so in the next "seeming" second, I was being shaken awake by a staff member. I had TOLD THEM to wake me up immediately, and they told me I had slept for 20-30 minutes. So they didn't honor my wish. I got up, I knew I had been dreaming but I couldn't remember of what. I was then wheeled out to the parking lot immediately for my "ride". I never saw the doctor again... so that was pure bullshit as they said he would visit me again!!! All that and I found out nothing was wrong, yet I still have many stomach problems and I don't know why. I am assuming these issues are stomach intolerances from years of eating crap American food riddled with preservatives, sugar alcohols, sugar, sodas both diet and regular, beer, coffee, acidic drinks, additives, corn syrup and the like. (That's a hint for you in case you have no idea why your stomach feels inflamed and you are in pain, P.S. stop eating meat and dairy too) read more

Had a procedure done Oct 31, 2022. Thought the Pasadena Endoscopy Center ( PEC ) was excellent and well-organized. Had been there in 2009 for a colonoscopy. Both times I was very impressed with PEC's functioning. And I've seen a few such places in my time. PEC is ne plus ultra. read more

I had a routine colonoscopy here years ago and everything was done perfectly and the staff was very nice.

Very friendly staff both in the front office and the nurse staff for procedures. Comfort and care is their priority. When you go to the back the set up is a little intimidating, but everyone is friendly and made you feel like you were the only one there that they are focused on. For the five seconds that Dr. Fu interacted with me, you could totally tell she loved her job, but before I knocked out like a light bulb (that twilight sleep was the business) for my procedure Dr. Fu greeted me with a warm hello and reassured me that she would take good care of me. Which she did! read more

This facility has a great reputation for three to five hours delay. My wife waited 4 and half hours from scheduled time plus they wanted her to show up one hour early. She had waited overh 5 hours. Their excuses are the same as other patients and me. "Complications" with earlier patient causing delay. I was scheduled this morning and was given same exercise. They wanted me to wait additional 2 hours from scheduled appointment due to "complication" with earlier patient. I just found out that my friend had similar 4 hour delay when she had colonoscopy three years ago. Because of the long delay in cold nurse station where patients are kept before or after procedures, my wife caught a severe cold and ruined our Christmas vacation in Hawaii I read more

My son had his procedure done here and the staff was so amazing. My son has a phobia and they were very understanding of his feelings. Roberta at the front desk was very sweet to our family needs. I want to thank her for her our family needs. She made him feel a little as ease which made a big difference for him. This place is so amazing I totally recommend this place if you need the procedure done. Thank you all for the human kindness read more

This was my second time having a procedure here. The personnel here is very helpful and professional. I had an endoscopy and colonoscopy in April of this year. My procedure team was great, however I felt rushed to get into the hospital gown and get dressed after the procedure. My driver was told to pick me up 2 -3 hours after the procedure (9:00 am) but it was more like 1 1/2 -3/4 hours. As soon as I woke up from the procedure, I was rushed to get dressed and out of there. I don't know if it was because it was busy, or what, but I was still groggy. They kept asking me to text my ride, even though they had called them already. I have private medical insurance so I don't know why they're was such a rush to get me out of there. Other aspects of the visit were fine. read more

I drove a friend in for her appointment, surprised me that they did not notify her that appointment times may be delayed by up to 1 hour or more. Perhaps if patients were made aware there would be less agitation to patients. Also found it comical that patients given spaces separated by curtains, however the curtains remain open at the patients feet. My friend felt a lack of privacy. read more

I had my colonoscopy procedure done at this facility recently. My experience was quite positive. The staff members were polite, courteous, and efficient. From the minute I showed up for my appointment, I experienced reasonable wait time. Before, during, and after the procedure, I was attended and handled by the nursing staff and did not "talk" to the doctor on duty. There is a nice waiting area for my designated driver :) However, the center is like a makeshift place for performing the colonoscopy procedures. I was told that on a peak day, they may have 75 patients! On the day that I had my procedure, they had 45! I would recommend this facility to others. read more

Had my colonoscopy there today (2-21-22) and it was my first time using this facility. Outstanding facility and the staff was great. They were friendly, efficient and well trained in what they do. Facility was very clean. My only warning is that you have a ton of paperwork to fill out when you get there. Would have been nice to have it in advance so you could have completed it ahead of time. Plenty of text notifications ahead of time spelling out everything as to arrival time and prep. I used Dr. Littenberg. I highly recommend this place. read more

My third time with Dr. Shindy and staff to do the dirty deed lol. My last colonoscopy was Nov 2018. Again, the prep room staff on the day of was comforting and friendly. Shame on me, I did not do the prep perfectly. Dr. Shindy gave me a through explanation, delayed the procedure and made an extra effort to work me in his schedule the same day. Wow, a physician who cares and has social skills, certainly a nice change of pace. The prep staff was upbeat and you can tell they love their job. Dr. Shindy has a warm and infections smile. I hear he's recognized as a highly rated MD by some professional groups. True or not, I'm a tough customer when it comes to doctors and I don't take any of their arrogant and pretentious bullshit. I had no doubts about Dr. Shindy clinical skills (as a retired engineer, I do a fair amount of health research and data collection). Remember when we had a respectable President who said..."trust but verify"? Here comes some negatives, the office staff was not up to par when compared to the clinical staff. I would give them a generous 2.5 stars. I was a software engineer/IT guy. There web site is pretty bad when it comes to billing/paying online. The links were broken a few weeks back and today they are still not fixed! Browse to the "patient portal" on Gastro Associates web site. Plus when they send you a text about billing, they send the same broken link to you. On the paper bill, they tell you to browse to quickpayportal.com. Checks are payable to "Insite Digestive Health Care" Then there's the Pasadena Endoscopy Center, their bill/payment portal is "emergetechnology.net". This website actually makes you type the entire link, https://(blah blah blah), antiquated stuff. So here's a quick tour of their bad business flow and horrible web site user interfaces with a merry-go-round of names and flaws. Not to mention, a few bad customer service attitudes on the business side. As the renowned mathematician Blaise Pascal said, "If I Had More Time, I Would Have Written a Shorter Letter" read more

This place is amazing. My mom came in for both procedures Endoscopy and Colonoscopy. All staff From the front to the recovery room is truly wonderful. I tried to get everyone's name, but everyone was nice and professional. My mom is an older lady and she gets cold easily even with her 3 sweaters on and Raquel gave her a warm blanket while we were still in the waiting room. Who does that? I have never seen that. To see how my mom was treated was great. Thank you too everyone for thier time and professionalism. read more

My first-ever colonoscopy yesterday, so I was a bit anxious, but the Pasadena Endoscopy Center staff, and procedures they implemented, allayed any fears, addressed all my concerns, and made me confident I was being well-cared for. Dr. Edelman was friendly, professional, and provided further assurance I was literally in good hands. My thanks to those on my team, Dr. Edelman, Eva, Mike, Genevieve and Jen, for their care and attention. While I won't need to see them again for 10 years (yippee!), their presence this round definitely made a less-than-pleasant experience much easier to get through. read more

Strangely, the colonoscopy process didn't freak me out as much as the prospect of receiving an IV and going through twilight sleep. (Know that I abhor needles. The thought of getting pricked for shots or blood work makes me want to roil in convulsions while I safely cradle my defenseless arms. Also, the thought of losing control through sedation frightened me.) Here is everything I wish I had known about colonoscopies at Pasadena Endoscopy Center before having come here for one. PREP AT HOME: If you have questions about how to take your cleanse - even during office off-hours - call the front desk which will turn into a call service for a nurse on duty; desk the phone number is on the paperwork they mail home to you. PREP IN THE OFFICE: After you sign in, a nice front desk lady will proceed to make you sign your life away in a slew of paperwork. She will then usher you into a back room where you will be asked to remove your clothes (they give you a bag for your shoes and one for your clothes which I thought was courteous), and asked to put on footsie socks along with a blue robe. When you are packed and ready, there is a black button on the wall you will push to summon a nurse who will take your gurney. For me, the horror began at this point. I knew the needle was coming and that I had entered my own personal no man's land: I've never had surgery and there was a room full of 20 or so beds divided by cloth curtains...all of us waiting for the inevitable. It's a veritable colonoscopy factory! Although it was unnerving to see all those stretchers in close quarters, in a way it brought me a twisted sense of comfort knowing that this procedure is so routine here. THE IV: A friendly nurse greeted me, had me lay down on the gurney, and placed a warm blanket on my body. That was a nice touch because it was a damnably cold morning. I am not ashamed to say that my legs were literally trembling and my eyes were watering up with tears of fright about the cursed IV. Another friendly nurse showed up and started asking me questions about my medical history, while the first friendly nurse put a tourniquet on my upper arm and asked me to squeeze my right fist so that she could easily locate my vein. Another friendly nurse showed up and I unabashedly asked if I could hold her hand while the IV was placed in my arm. She kindly obliged me, afterward handing me a magazine so that I could relax while I waited for the procedure to begin. I asked the IV nurse how long it would be before I passed out. She told me that sedation doesn't take place until I am wheeled to the procedure room. In tote, three nurses prepared me for the procedure and after 20 minutes or so of mentally struggling with the fact that there was a needle in my arm (!!!), I was carted away to a private room where the procedure took place. THE PROCEDURE AND SEDATION: As I lay on a stretcher in a private room, Dr. Casey Fu and her two assistants walked in and greeted me. Again, all were friendly which is a bonus. Despite this, I was really nervous about what was going to happen...and openly saying so. I get this way when I need information and feel I am not getting it. I was hoping that saying I was nervous would start a conversation that would reveal things to come. I'm fairly certain I only succeeded only in having the nurse provide more sedation...One of the assistant nurses took a minute to review my information verbally, while the other injected the twilight sleep needle into the IV tube. (Good thing too...I thought for a frantic minute that those two needles were going to end up somewhere further up my arm.) I remember nothing about the procedure from this point. I vaguely remember talking to the doctor afterward; she showed me a printed procedure report complete with color pictures of the highlights of her journey through my large intestine. After that, time lapses forward and I have my clothes on making my way out the back entrance to the car with my friend's help. HOW THE SPA HELPED ME: I am surprised that I dealt with walking up and remembering very little so well. I think many trips to spas helped me deal with it because I've often fallen asleep during a massage. I trust those people because they are professionals. The same was true today with Dr. Casey and her staff. If you want to know more about Dr. Casey, read my yelp review about her. POST PROCEDURE: I hadn't eaten in a while nor had I had any water since the evening before. My friend and I went to breakfast locally (lot's of good breakfast places in Pasadena) and we are going to wait a week for lab results to come in. My heart goes out to you if you are trepidatious about about having a colonoscopy done. It IS a good idea and I imagine the last thing you'll do when you get your procedure report is regret making this decision. Best of luck as you overcome your demons. read more

Pasadena Endoscopy Center - Front Entrance - Gastroenterologist Near Me - Pasadena, California

I was here 10 years ago and had a most positive experience. Unfortunately, today was the opposite. I arrived an hour before the procedure as requested. First red flag was being taken to the dressing room and having the staff mix up my charts with others more than once. Taken to the bed and left there for almost two hours without a response until I asked what was happening. Almost every word can be heard through curtains, a direct violation of HIPAA laws and they were behind due to a training and lunch being conducted. Dr. Edelman was brusque. I never went to sleep and felt pain for such I said "Ouch" and he would say the procedure is almost over, rather than increase the pain medication. I felt because they were behind they rushed through. I am sore and won't go back. I will let my general practitioner know too. read more

This place is exceptional. My mom had a colonoscopy here and I can't began to tell you how clean, friendly and comfortable you will feel here. The staff from nurses to check-in and facility is cleannn. My mom's procedure was @ 8am. Arrival is one hour prior. They took my mom in @ 730 and began prep. The nurse doing IV was so gentle my mom had no idea she had an IV in I believe crystal. Ty! Veronica LVN was so nice and compassionate. My mom was extremely nervous and Veronica personally came and got me so I can spent time with my mom and relax her a bit before her procedure. Veronica offered blankets and went above and beyond. The scruffy guy with the beard RN nurse tattoo on forearm was amazing. He relieved my mom's stress and anxiety and showed compassion as a nursing student to see these nurses deliver this it's as if they were taking care of their own parents. The flow and ease they provide was surprising to see. They had a pretty easy flow as far as getting ppl in and out within time efficiently. They did have a pretty packed scheduled. Also, prior to your loved one coming out of surgery they call you 15 minutes to make sure your under the blue canopy. They let you know how procedure went along with discharge sheet and information. Easy breezy. Parking is a bit tight and limited, but there are spots on the street. The office says 2 hour windows but honestly it goes by so fast you don't realize it's two hours because it goes by so fast. Dr. Yeh was so gentle with my mother. He took care of her perfectly. Recommendation: make the earliest appointment possible. Prep is a lot. But you gotta do, what you gotta do. Thank you endoscopy Pasadena center for taking care of my mother. I'd recommend this place to anyone. read more

Giving a 5 star review of a colonoscopy or endoscopy seems like a bit of an oxymoron, doesn't it? I went in for a procedure today - something I was not looking forward to. After being on a restricted diet, then fasting, then going through all the prep work, I was pretty uncomfortable and cranky. I was also nervous about the procedure itself. From the minute I walked in the door, these folks were amazing. They were upbeat, helpful, sensitive, and maintained a sense of humor through the whole process. I mean, how often do you hear people laughing in a medical clinic? As S.J. wrote, the facility is clean, well cared for, well equipped, and fully professional. While I would rather not have to go through this kind of testing procedure again, I can't imagine a better place to have it done. read more

Wow! Pasadena Endocsopy Center is truly amazing. I had a colonoscopy this morning and everything went way better than I could have imagined. Upon arrival, a nurse (Crystal) met me outside to give me a mask, take my temperature, as me a few questions, and then lead me into the waiting room to fill out paperwok. She was extremely kind and friendly. The waiting room was clean and the chairs were spaced 6 feet apart. After a very short wait, I was taken back to change into my gown and socks that they provide. The nurse made sure I tied the back correctly, and I really appreciated that! I was given a warm blanket and pillows- even an extra pillow for under my knees since I have back pain. I was asked if I was cold and if I wanted another blanket. The staff continues to go above and beyond. Everyone introduced themselves and made sure I was doing ok and were always asking if I had any questions. Dr. Rosenberg came to meet with me before the procedure. He took his time with me. He was just wonderful. I felt as though he truly cared and was willing to spend as much time as I needed if I had any questions. My anesthesiologist, Dr. Aakash Agarwala was so kind and comforting. He introduced himself and said he would be taking care of me. It's always wonderful to hear that. Just before I went under, he asked me how I was doing. I said I was a little nervous, and he assured me that I was going to be just fine. He really helped to calm my nerves and make me feel comfortable and safe. Dr. Rosenberg let me know everything he was going to do, and met me after the procedure to explain my results and ask again if I had any questions. I had a number of nurses taking care of me and I wish I could remember all of their names! I think it was Eva or Eva marie that took such great care of me. She was so kind and really made sure I had everything I needed. My nurse that brought me into the procedure room, Ashley, was really wonderful as well. She was the first person I saw upon awakning and was very sweet about my first words as I woke up "Did I poop on the table?!" I was worried about that. "No," She said kindly, "everything was clean" She was so sweet and caring in her response. It's an embarassing thing to ask! She didn't make me feel uncomfortable at all! Eva made sure I was able to get dressed safely and I was placed in a wheel chair as I awaited pickup. And I actually feel kind of amazing right now- and I've been home for about an hour and a half. Everything ran on schedule too. I was finished at the exact time they said I would be. I was there for a total of 2 hours and 15 minutes. I arrived 75 minutes before the procedure. It only took an hour for the procedure, to awaken from anesthesia and to be dressed and ready to go. Oh, and Nicole and reception is really lovely as well!! Having a colonoscopy is never fun, but this was the best experience I could hope for! Thank you to everyone at Pasadena Endoscopy Center! I appreciate you!! read more

All I can say about the colonoscopy is, "More gas! More gas!" Afterwards, they move you to the farting area. When you fart, there are people around you that fart too. It is very comforting. read more

I had my first ever colonoscopy done today by Dr Soltani at Pasadena Endoscopy Center. Being a healthcare provider who practices a mile away I was impressed by their efficiency and high quality of care. From the time of check-in to release from the center everything was explained thoroughly. I had heard horror stories about the procedure but my experience was far from it. Everything went smoothly and I was out in 30 minutes. Even the Anesthesia did not keep me from enjoying the rest of my day. My overall experience was excellent and I highly recommend this center. read more

The place reeks of fragranced products. Anyone with allergies or asthma, stay away. Family member had a horrible experience there--became violently ill and had to leave. It's a medical facility--it should accommodate people with breathing issues and not use toxic fragrances everywhere. Blah. read more

An endoscopy is never a fun thing to do but this is as good as it gets. The staff is courteous, professional and just down right nice! They put me at ease as soon as I walked through the doors. The administrative staff at the desk was wonderful; the nurses were wonderful and Dr. Shindy could not be better. I strongly and without reservation recommend them all! read more

I, too, had a horrible experience here. My fIrst time was not so bad - at least they administered the medication prior to the procedure. This time, it felt like I was in a Colonoscopy factory and being rushed through. I'm female and the assistant male doctor was inconsiderate and unprofessional; he unnecessarily and roughly removed the sheet that was covering me from the waist down, completely exposing me, just to put a pad underneath me. They were MUCH more discrete the first time; why make an undignified experience 10x worse? No consideration of my privacy whatsoever. No telling me what was going to happen prior to doing so, making it extremely uncomfortable. The nurse wasn't even done uncapping the medication lead when they shoved the scope in. She was scrambling to keep up with them - I begged her to sedate me before they started, but they didn't wait for her; all she could do was tell me to breathe and bear it. The sedation didn't kick in until after the procedure was done so the recovery nurse couldn't figure out why my blood pressure was so low. The nurses in the prep room were and as considerate as they could be under the circumstances, but none of that makes up for the lack of consideration and professionalism during the procedure. Prior to the procedure there was a creepy attendant who kept staring at me and lurking about every time I went to use the restroom. There is zero privacy in the prep room. Thin as paper curtains and you can hear EVERYTHING. And why do we have to wait for almost 2 hours in such an uncomfortable state for a procedure that lasts less than 15 minutes? Horrible experience. I DO NOT recommend and I will NEVER go here again. Also, despite complaints, I never heard from them. read more

Front office - ok but in the back where the action is I wish I could give 10 stars. Nurses and the rest of the support staff just fantastic. Also, please note ladies - Dr. Zaree Babakhanian, MD is MUCH handsomer that his photo. read more

The staff are very professional. They made me feel comfortable and did a great job. Every nurse was wonderful, from those in intake and prep, to those in the room with the procedure, to the nurse who helped me afterwards. Dr Petit was very personable. He explained what was going on and what I was seeing. Everything went quickly and I felt I was in good hands the whole time. read more

I never leave reviews, but felt compelled to. I'm 34 dealing with some digestive issues and had to have a colonoscopy done. I was nervous, having never had any type of procedure done, I've never been in a hospital for myself nor had an IV before. I have to thank the staff at this center for how amazing they were. Everything was organized, and even though they were running behind a little bit, they let me know, kept me informed, made conversation with me because they could tell I was nervous. Total professionals, but also had a great bedside manner. Very kind and informative. I had my colonoscopy done with Dr. Shindy, and he was great as well. He was very informative, talked to me, asked me questions before the procedure started, and nothing felt hurried. It was actually not a bad experience at all, and I was expecting it to be just because I blew it up in my mind to be worse than what it actually was. Even the colon prep beforehand wasn't too bad. But all in all, such an ease of a procedure, they walked me through everything they were doing, answered my stupid questions, and were all around great. I cannot recommend them enough. read more

This is factory medicine. There is endless email and text confirmations of the appointment with a photo of the Dr. Who I had yet to meet. The prep involved 9 steps over a day and a half which seemed strange and overly thorough but I followed along. My previous colonoscopy at a different place had 2 step prep. The waiting area was perfectly fine but not welcoming or in any way comfortable or friendly. They were running about an hour late the day I was there. So I had not eaten in a day and a half by this point and had not even had something to drink in over 6 hrs but no worries. They wheel me in finally and I meet a perfectly pleasant Dr. as they begin to sedate me. The procedure takes all of 15 minutes and I told that I was not fully prepped enough and needed to come back in 6 months. Never saw the Dr. again - a nurse conveyed that info. No attempt was made for me to further the already quite excessive clean out process there. No options were given. A disappointing experience - especially for something that isn't fun but really when done professionally isn't bad. I will be finding another place for a colonoscopy in the future. Also curious the 6 month period. Currently have met my annual deductible but won't have in 6 months - another annual period and in the first part of that year - so feels insurance-y on top of it all. Not to mention the requirement of a personal friend/relative driver - who they never attempted to meet (previous place required that person to come in with me). But who did have to take a day off of work to make this happen - it all was just not a good experience. read more

It would be a stretch to call a colonoscopy "fun". But the kind and dedicated staff at PEC made mine a pleasant experience. You should be proud of yourselves. Thank you one and all. read more

Came in today to see Dr. Safa as a first time patient. I was in incredible pain from a previous filling that I thought for sure needed a root canal. I was lucky that they were able to fit me for a consult. His office staff was stellar and I was easily put at ease the minute I landed. He took a look at the source of my pain, along with a few x-rays and quickly passed me on to another dentist who was located a block away to extract the tooth. I felt he was honest and upfront about everything. His office made an appointment for me right away and I happily went. The tooth was extracted and I am now pain free. Thank you Dr. Safa for being a rockstar! read more

Extremely happy with the care and cleanliness of this facility. They were extremely careful with the COVID 19 issues. Met me at my car, asked COVID related questions and took my temperature. Not my favorite procedure (colonoscopy), but felt very comfortable with everyone I met. Very kind and caring staff. read more

Going in for a colonoscopy is not fun however at the Pasadena Endoscopy Center it was literally pain free. The staff was extremely busy but they couldn't have had better bed side manner. I never had to ask a question because they were all answered for me. They did everything to make me feel comfortable and at ease. Dr. Nickowitz was in the procedure room with a warm attitude and again I was immediately at ease. The whole (in center) experience could not have been better. I did have to wait for quite a while to get into the center but this was due to Covid and I appreciate the safety measures that were taken. The procedure was pain free and very quick. The entire visit was less than two hours with an hour being the check in process. Dr. Nickowitz and the staff made this needed--not wanted--procedure easy. I appreciate the smiles and the way the entire staff did not make me feel like I was just a number. Highly recommend. read more

I hated this place. Will never go back. There is very little privacy, the beds are separated by a thin curtain in a room full of patients waiting to go in or who are already out and farting loudly. Did not like walking to gurney from dressing room in flimsy gown. It seemed like a factory and they are very eager to boot you out that back door so they can fill your bed. I was appalled to be awake during the procedure with their 'twilight sleep.' I found the staff to be brusque. I shudder every time I pass by that building. Much prefer the GI unit at Huntington Hospital. No sitting in a waiting room, patients taken directly to a private room for prep and recovery. MD anesthesiologists there to administer general anesthesia instead of the awful versed used at Pasadena Endoscopy. read more

The treatment and professionalism from this facility is exceptional! It almost feels you are going into getting a spa treatment (until you remember you're not!). First, you sign in and a staff member takes you to a changing room where they provide you with fresh dressing gown and socks. Afterwards, they take you to your bed where a doctor asks you/confirms your medical history and places monitors and an IV into your body. I hate needles, but the nurses here are very well trained and comforting. There was a previous reviewer that cited the lack of privacy, I did not experience that. They have a curtain that encircles every bed and people are lying down...so unless someone is sitting up and pulling the curtain open, no other patients really see you. The facility is very clean and so are the beds and sheets. They usually have some upbeat/calming (but not pop) music playing to help you feel relaxed. Its on a low volume so its not too disruptive. As you are waiting for your turn to go into the procedure room, the staff checks on you several times to makes sure you are comfortable and warm. If you are cold, they provide you with these very cozy warm blankets :) The actual procedure is nothing. I 100% believe the prep drink you need to drink before you arrive at the facility is the worst part of the whole thing. When you are wheeled into the room, there is the doctor, nurse, and technician. They make sure you are comfortable, lay you on your side and put in the drugs into your IV to put you into a nice/comfortable sleep. I never feel a thing and always fall asleep. Then next thing you know you wake up in the recovery room. They usually call the person that is supposed to pick you up when you're asleep so once you wake up they are already there. The nurse will offer you a beverage (you will want it since you haven't eaten in 24 hrs!) and let you take your time in getting up. They always encourage you to pass gas...which I definitely recommend (even if its after you leave), because you might experience some stomach discomfort if you don't. read more

Just had my first colonoscopy at this facility. They were friendly, helpful, and well-organized. Arrived at 7AM for my 8AM procedure and was out by 9AM. They took a good medical history before the procedure, explained well what would happen, and then provided great follow-up before being picked up by my ride home. The comments below that the facility is a bit of endoscopic/conlonscopic "factory" is not a a problem for me as I prefer to have procedures done at a facility that specializes in the procedure itself. This beats the old school way of going to a general hospital and the additional delays of getting through the larger bureaucracy of those facilities. Fortunately will not have to go back for another in 10 years (the prep is worst than the procedure), but I would advise anyone in the Pasadena area needing this procedure to feel comfortable going there. read more

I had an appointment to do a colonoscopy with Dr. Yeh. All of the staff were very kind and caring. I have problems with my veins, so Penny nicknamed "One Shot Penny" administered my IV. She took her time and got it in the first time! A miracle for me! I wanted to stay awake during my procedure, and the doctor kept me comfortable. I highly recommend DR. Yeh and the Pasadena Endoscopy Center! read more

I had a colonoscopy at Pasadena Endoscopy Center today. The facility is clean, modern, well-lit, and nicely decorated for fall. The whole process of check-in and preparation for the procedure was handled very quickly, efficiently, and smoothly. Staff members seem to work well together in a coordianted effort to move many patients through this busy place. They are quite aware and respectful of the fact that you might be feeling a little icky after fasting for the previous 24+ hours. There are many people on the staff. If you are cold, have a question, not feeling well, or whatever---they are right there to help in a friendly, knowledgeable way. Colonoscopies are not so great, but Dr. Soltain IS!! read more

This is the second time that I have had my colonoscopy performed at the Pasadena Endoscopy Center by Dr. Casey Fu. I had the same procedure performed at the center 5 years ago. I have to say that I was so pleasantly surprised that the service there from start to finish had not changed; it was exceptional. Each staff member of the facility greeted you by your name and provided you their name. Even though I did have some anxiety about the procedure, each staff members friendly conversation helped to ease my anxiety. This center is extremely efficient, with a team of staff members continually gathering information and vital information before the procedure. Each staff member had a specific task to perform and all of them were so friendly and efficient, working together as one team to get you through this process. read more

This review is not about the actual endoscopy center; it has to do with their incompetent, rude, disrespectful and non compassionate group of medical billers. I have never experienced a group of women (Brandy, Crystal (Manager) and Sarah (Supervisor) )who have been so rude when dealing with a patient in regards to a medical bill. I Finally spoke to the supervisor, Sarah who could careless about the situation my family was experiencing. I highly recommend anymore needing a procedure to GO ELSEWHERE, DO NOT GO TO PEC. If you cannot pay their fees Immediatley they will threaten to turn you to collections. This is a tough world we live in financially and everyone is struggling, they don't seem to care about that though. I am so sadden by the medical billing company (Pacific Medical Management) that it has put an extremely bad taste in my mouth and I have told our family, friends, colleagues and neighbors to not go to PEC because of their billing management company. Adding to the got mess of a team over at Pacific Medical Management... Spoke with Kim this morning and apparently her computer was not working properly and had to have a coworker check to make sure my payment was received; guess who that coworker was... Crystal. Huh, the "manager" I originally spoke to. I also asked why statements have not been received and she verified my address yet nothing has been received. I told Kim that I signed up to have my statements sent via email. She said they cannot send statements through email. Wow, this is evidence that they have no clue what they are doing. I told Kim that information on their gatewayedi program needs to be looked at and changed because it is misleading to patients who pay online. She said she mentioned it to her manager... Sarah, whom it is the worst of them all. She's suppose to be the Supervisor in charge. I can't wait until I'm done with these.... read more

I was referred to this facility for a colonoscopy by one of the doctors at the Huntington Memorial Hospital after having a diverticulitis attack. This was my second attack after almost 8 years so here we go again with a follow up colonoscopy, this was my second experience after having a horrible experience the first time. Dr Soltani and staff took great care of me. He explained everything on the consultation. The procedure went so smoothly and I didn't feel anything. I was so relaxed that I felt asleep. I would recommend this facility to anyone that needs a colonoscopy. Dr Soltani and staff are the best. read more

Friendly staff, clean facility, negative diagnosis from my colonoscopy. What else could you ask for from an endoscopic facility?