COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is small. Many times, the parking lot will be full. I just park at Walgreens and walk over. Or, you can park in the massive parking lot with the supermarket across the street and walk over. You have plenty of options. Don't worry. The medical office itself is extremely clean, neat, tidy, and organized. Staff: The receptionists here are very quick, efficient, friendly, and knowledgeable. Dr. Tim Chen himself is fricken funny, knowledgeable, caring, and compassionate. They accept both cash and credit cards. There is no credit card minimum.

I took my dad to see the dr Tim for a second opinion about a colonoscopy, because when he was in…read morethe hospital they recommended to do it, but Dr Tim explain to us the pros and cons about the exam since my dad is 92 years old,. He said it is not a good idea but if we want to do it he was happy to help us. He said that because I told him my dad had a colonoscopy like 4 months ago and it didn't show anything bad plus my dad doesn't have any stomach pain. We decided not to do it but if my dad have any pain will come back. I really like the Dr Tim, he was nice, and took his time to explained everything I asked him, so I recommend him. Everything was smooth, easy to make appointment, everyone in the office was nice and respectful with us and we didn't have to wait too much. So thank you everyone A++

Dr Nguyen is very smart and patient and gives good advice and treatment…read more His staff also great even state ekc terrine to help me

I've truly never had such a horrible experience with a doctor before in my life. The office staff…read morewas incompetent - unable to answer direct questions, return calls in a timely matter, were rushing in office and so anxious. I started seeing the Dr in August of 2024 and was in extreme pain - I had asked then for a SIBO test. I pushed and pushed but after months of other testing (blood work, ultrasound, stool tests, colonoscopy, endoscopy) I was finally given a SIBO test. The company they did it with sent the doctor the entirely wrong test results and I had to be the one to call the company and get the correct test results which diagnosed me with SIBO. This happened in June of 2025. The doctor tried to tell me this was psychological. Overall, horrible care... I changed doctors finally and am receiving the care I finally need. Go elsewhere to someone who will listen and not go for a cash grab. Truly, the worst medical experience I've ever had.

Dr Rosenberg is very knowledgable and Kind with a great attitude geared to helping you get well. He…read morelistens and has a plan to begin what's needed.

More UNIO spam calls from auto dialers asking me to dial the same 626 number that nobody answers -…read moreevery time I receive a spam call or email from a non human I will leave a negative review here Worst customer experience EVER

I would strongly recommend avoiding this office if at all possible. The woman who answered the…read morephone was extremely rude. She cut me off before I could fully answer her question, then acted as though it was my fault for not immediately providing every detail. What was especially frustrating is that she quickly said they were not accepting new patients without first asking whether the doctor had specifically advised scheduling a follow-up appointment after hospital discharge. My concern was not limited to the front office. I understand that a doctor may need to examine an area physically to assess the issue, but it was upsetting to see him press forcefully on a spot the patient had already identified as painful. I understand doctors are busy, but patients deserve to be treated with basic care and humanity, not like they are just a problem to move through.

The Dr. Lai is very patient and has excellent medical skills. He doesn't treat patients carelessly…read morejust because there are many patients! Great doctor!

This review is for the office and staff of Dr. Soltani. IMHO a doctor could be great but if his…read morestaff won't alert him to an issue, won't relay messages and leaves a patient unable to communicate with them...it won't really matter. I'm having a really hard time processing some of these reviews. Dr. Soltani is a nice man but does not have a "warm fuzzy" bedside manner. This is not necessarily a bad thing, just don't expect that. He is well trained and has impressive credentials. Here is the reason for this 1-star review. If I could give minus stars, I would do that. The staff is unreliable, unresponsive and unprofessional. His scheduler is located outside the United States, which is not a bad thing in itself, but good luck understanding her. We've had a surgical procedure rescheduled, and canceled more than once . Medication was withheld, GI prep was completed, preop appointments that had to be rescheduled/redone...all because the scheduler canceled but neglected to notify the actual patient. This is clearly a negligible practice and I fully intend to see what options are available to us. I try very hard not to leave negative reviews but feel this is a public service issue. I'm disheartened, and feel very upset that the office staff are so uncooperative and unconcerned.

Impressive--very thorough, clear, and explains everything really well. First time at a GI doc and I…read morehave to say it was a very pleasant experience. You never know when you go to a doctor you find online if you are going to like them but I have to say I'm really impressed. He reviewed all of my prior labs and notes and came in ready to discuss my immediate needs. Gave me a lot of good info and options. I left feeling heard and at ease.

They had us all arrive at 8 or 8:15. Prepay. Now it is 12:30 and half of us (12 people or so) are…read morestill waiting. Everyone is frustrated and angry. If you're not even going to bring a patient in until 12:30 or 1, I have them come at 8:15? I usually do not give bad reviews. But people deserve more honesty and respect. That said, I am updating this review. The staff are all very nice and wonderful. Their instructions for before the procedure (written instructions) were conflicting and had multiple different instructions. I think they need to take more time to explain things. Thanks Erin

Worst place to ever try and make an appointment. They…read moreabsolutely never answer the phone I tried calling for a whole 6 months I even went in person in total took a whole year to get an appointment with them. When I went in they kept giving me evasive answers the lady at the front has the worst attitude I've ever came across just overall the worst place I've ever went for a specialist.

Dr Chung is a very experienced and skilled caring doctor who have taken care of my colon polyps…read morethree times in the past 15 years. Also the office ladies are very well trained and helpful enthusiastic, I'm very satisfied with their service and care. Really appreciate it!

Great Doctor, taking care of patients and giving professional opinions, and great customer service…read moreat front desk staffs as well!

Called and never got an answer. Left messages on 5 different days and didn't get a return call…read moreuntil 10 days later by which time I had given up and switched to another doctor.

My visit was with Thuy Hua--if you get scheduled with this physician (I believe she's a…read morepractioner's assistant) ask for someone else. This visit was underwhelming, unhelpful, and annoying to say the least. These type of "practitioners" are, IMO, what's wrong with modern/American/Western medicine. Thankfully, I happen to know a lot about the gut and microbiome, otherwise I feel we would've just gone around in circles on this telehealth meeting where the best she could do is request labs for me. Then finally, in the end she suggests a SIBO test. I'm describing abnormalities--why aren't you suggesting all that you can think of to perhaps get a lay of the land? To be preventative? It was all kind of pointless, like I said it was basically just a telehealth call to get a referral to labcorp to get labs done, which I won't do because I actually wouldn't trust her feedback or interpretation. If you can't get the actual doctor, go somewhere else. Terrible bedside manner. If you are struggling and need answers go see Dr. Glen Depke, check out Zoe (which offers a stool test,) or check out function health. If you want to get to the bottom of things direct-to-consumer start up culture might provide you a more thorough, thoughtful, and less antiquated approach. This visit was BEYOND disappointing.

FIND A NEW SPECIALIST. DO NOT COME HERE. THIS OFFICE TURNS OFF THEIR OFFICE PHONES BECAUSE THEY ARE…read more"BUSY"!! YOULL HAVE TO DRIVE THERE IF YOU NEED TO TALK TO ANYONE. I called for two weeks and never got through. I ended up taking time off work and driving 30 minutes there and back just to ask a simple question. Are you going to pay me for the time I lost? I walked in and asked if they got a new phone, they said no. I said I've been calling for 2 weeks and no one answers. They said what's your question? I said no, do you not understand that people need to talk to the office and don't have the luxury to drive to the office in the middle of working hours because you don't want to answer the phone? They said what's your question? Unbelievable. When I walked in, they answered my question on the spot--so why can't you take questions over the phone? I even called while standing at the front desk--the phone didn't even ring. They silenced their phones right in front of me. THEY HAVE THEIR PHONES SILENCED RIGHT IN FRONT OF THEM. Other patients in the waiting room said the same thing--they've also been unable to reach anyone by phone. This isn't just frustrating--it's irresponsible. They will be reported to the medical board.

Dr Lam was very attentive and listened to everything we had to say. He was caring and was a gentle…read moretouch with my mom. The staff was friendly and had all of the paperwork and information ready to go!! I highly recommend him for your colonoscopy!

Dr.Pan is one of the few gastroenterologist who really shows some of the valuable qualities one…read morecould imagine for a good doctor. He is not only professional, knowledgable, but also personable. The medical system was so confusing in the US, as the only person who speaks English in an immigrant family, I've accompanied my family going through many of the medical exams and procedures, often had more frustrations and disappointment than assurance. Dr.Pan was one of the best doctors I've ever encountered who's really worth the respect and gratitude. I hope there would be more physicians who can exhibit the professionalism and CARE at such level as Dr.Pan, it was a relief to know your health will be left in good hands instead of just being labeled with a case number, spending more time with the nurse taking vital signs instead of actually get questions addressed by the doctor. I've experienced persistent rectal bleeding and pain, while my Primary Doctor sent me home after a three-minute appointment with a prescribed laxative, which barely improved my situation. I was nervous as the pain progress and was too embarrassed to discuss it with others, I turned to Google for help, the information online only worsen my concerns and left me with even more questions. I was SO Glad that I was treated by Dr.Pan at the inSite Digestive HealthCare at the SGV office after weeks of suffering. He really took the time to listen to my concerns and discuss the possible solution for my case. The initial consultation went so smooth that I felt like I was just having a conversation with a caring family/friend. Besides his excellent bedside manners, Dr.Pan did efficiently resolved my situation with two quick painless procedures, he knew what he was doing as an experienced specialist. What impressive about Dr.Pan was that he actually remembered his patients personally, not just their names on the chart, but topics they've had during previous appointment. I expected that doctors having those convo out of professionalism, but didn't expected them to actually remembered or even care. When Dr.Pan asked me about how my study plans went which I've only mentioned once two WEEKs ago, I was surprised. Dr.Pan truly did care and remember his patients, and it SHOWs. During the wait time, while I got to observe how he interacted with the other patients, without surprise, he greeted everyone with kindness, patients and staff, elder or young. Dr.Pan is fluent in Mandarin Chinese, and he also speaks good amount of Spanish. He would greet the patients in their native tongue when the patients arrive, asked whether they've improved since last visit. and personally explained the post-procedure care and answer questions before patients were released. I've accompanied my mom to get her regular colonoscopy done at another health center earlier this year, and she was discharged with two sheets of paper without a word with the attending gastroenterologist, yet now I know whom to ask for in the future if anyone who have get GI problems that need to be well taken care of.

Dr. Pan is fantastic. If you are looking for a good doctor who actually cares about your health,…read morethen Dr. Pan is there for you! Highly recommended!