Outstanding stay with even a better host !! Tammy at the front desk deserves 5-stars. She is very…read morepleasant and helpful. Always willing to help with items of interest and making the stay event better. My room and over all hotel is clean and well maintained. Lobby area is well kept and has pain and infused water at all times near the front desk. There is a great daily breakfast that has something to suit the needs of everyone.

Avoid. Manager was unwilling to be reasonable and assist with a stay that was booked in error.read more

Very very nice evening front desk staff Kind and very…read morehelpful!!!! Housekeeping a little slack by not leaving any or enough towels Morning market stops service at 9:30 without a sign Evening bar was great service

Overall a decent hotel, comfy beds and rooms are clean & orderly. Has a nice common area…read moredownstairs, great for chatting or getting food/drinks at The Bistro & Bar. Outside courtyard area has plenty of seating around the fire strip, paired nicely with the fountains which add to the ambiance. - No suitcase holders anymore. - Phone handset wasn't working, called down to front desk and they sent someone right away to fix it, didn't end up getting fixed though. - Called Front Desk 5 times before someone picked up the phone on the 5th call and they hung up immediately. Finally got a hold of the FD on 6th call.

Although the hallway was full of stains with a carpet that definitely needed replacing, our room…read morewas very clean. The hotel was also quite quiet, which was nice. No loud music from other rooms that we could hear and we only heard one group of people walking down the hallway talking. The breakfast was okay. Not a ton of options, but it was included, so worth it. I would stay here again.

I decided to book at Spark by Hilton for this year after a friend suggested it to me. I'm glad that…read moreI did because my short stay was great. The continental breakfast was good. There were many excellent breakfast menu options. The staff were amazing and very helpful. I needed assistance with two matters and they were available to assist me. My room was immaculate and cool. I am very peculiar about cleanliness especially when staying outside of my home. However, I didn't find anything upon my inspection. Spark by Hilton exceeded my expectations and I will definitely book with them again.

Elizabeth's assertion that the photographs are merely "management's property" does not address,…read moreexplain, or refute what the photographs actually document. The images clearly show internal electrical arcing, melted wire insulation, and a scorched electrical plug located inside the PTAC unit. These conditions involve internal electrical components located behind protective housing--components that a guest would not ordinarily have access to, much less the ability to alter or damage during a stay. The physical evidence depicted in the photographs is consistent with an internal electrical malfunction and raises serious questions regarding the inspection, maintenance, and condition of the facility's equipment. Inconsistency Regarding the Alleged Copper Pipes There is also a significant inconsistency between the company's police report and the charge imposed against me. In the police report, the company alleges that I stole copper pipes. However, the company charged me only for a PTAC unit and has not provided an itemized charge, invoice, valuation, or other documentation identifying any alleged missing or stolen copper pipes. The company should not be permitted to rely on an allegation of stolen copper pipes in a police report while pursuing a separate $700 charge for a PTAC unit without clearly identifying the property allegedly involved, the claimed loss, and the factual basis for each allegation. Lack of Proof Management has provided no competent evidence establishing that I caused damage to the PTAC unit or removed any copper pipes. A $700 charge imposed days after checkout--arbitrarily divided into $300 and $400 charges--does not, by itself, establish liability. Absent supporting evidence, the attempt to attribute an internal electrical failure to me, or to accuse me of stealing copper pipes, is unsupported and disputed. I will not accept responsibility for damage that the available photographic evidence indicates originated within the PTAC unit's internal electrical system. Nor will I accept responsibility for an alleged theft that the company has not substantiated or included in its charge against me. Requested Documentation If management maintains that I am responsible, it should produce objective documentation supporting each allegation, including: * A contemporaneous inspection report; * A certified electrician's assessment; * Photographs establishing the condition of the PTAC unit before and after my stay; * An inventory or inspection record showing that the copper pipes were present before my stay and missing afterward; * Fully itemized invoices identifying the property allegedly damaged or removed; * Documentation explaining the basis for the $300 and $400 charges; and * Evidence establishing the ownership, alleged loss, causation, and actual value of the property at issue. Preservation of Evidence I am formally requesting that management preserve all records, photographs, maintenance logs, inspection reports, work orders, invoices, inventory records, communications, surveillance footage, police-report materials, and other documentation relating to the PTAC unit, the alleged copper pipes, and the $700 charge. Any continued assertion that I am financially responsible should be supported by competent, verifiable evidence establishing the specific property involved, causation, ownership, the alleged loss, and the actual amount claimed.

They gave us the wrong room and the "manager" Matthew was incredibly rude stay away!!!read more

Unfortunately, after many wonderful visits at The Lily Inn over the years, I feel that I have to…read moredowngrade to 3 stars The shower just wouldn't get hot, there was 1/8 roll of toilet paper - and no backup roll in the room. They don't keep the street out front clean now and there was litter. It's a VERY charming place if you like that sort of thing but we wound up cutting our stay there short and going to The Hampton Inn nearby

I've been having a hard time writing this review. I have really mixed feelings about my experience…read moreat The Lily Inn. I'll start with the pros: The Inn itself was beautiful and charming. It's 3 floors, with a sitting room, dining room, and kitchen on the first floor. A hangout room on the 2nd floor and bedrooms on the 2nd and 3rd floor. There was an issue with the room we originally booked, and Candace upgraded our room for us.l before we even arrived. Our new room was great. It had two parts to it, a king-size bed, futon, and a beautiful bathroom. Candace and the Inn were also accommodating , as we booked on a third party site not realizing kids under 8 were not allowed and they allowed us to bring our 1 year old (he loved the place, too, btw). The bed portion of our bed and breakfast experience was wonderful. The con would have to be the breakfast part. So, first, we should have read their website before booking, as it does state that they serve continental breakfast during the week, and we stayed on a Monday night. As disappointed as we were, that's on us. However, what we were served wasn't even that, in my opinion. There were muffins, some grab and go granola bars, oatmeal packets, and some fruit (apples and tangerines). We were pretty disappointed in the spread. The breakfast options also stayed out all day and also played the roll of the snacks they offered. So when we arrived, the blueberry muffins and granola bars were out in the kitchen to take. We were offered the same thing for breakfast the next morning. Another reviewer stated that this felt more like an AirBnB, and I agree. I think one of the special aspects of a bed and breakfast is not only the charming atmosphere (check, they got that right) but receiving a nice breakfast in the morning. I get weekdays can be slow, so I can forgive a continental breakfast, but there should at least be some yogurt or toast or bagels or something. So, we will settle on 3 stars. The bed portion was a 4/5 star experience, but the breakfast was a 1.

First I need to emphasize between what it means to have expectations, and what it means to have…read moreexpectations met. In a hospitality outfit like this with the in-room jacuzzis and libertarian approach to collective usage of the property - something I think enhances its nostalgic charm - there are certain aspects that require either appreciative tolerance or overlooking it entirely. The situation is what it is. We all find ways to adapt. For example in our room, the toilet seal was completely broken for our first 12 hours we were there. I got weirdly familiar with how to fix the toilet. But it did get fixed. I agree with whoever here said strange lighting choices. Very true. And the jets are weak in the jacuzzi but it does get super hot. Ceiling mirrors are what you're there for. I saw Puxatawney Phil in the yard. Breakfast sucks, but I don't eat breakfast anyway. Coffee available all day in the lobby. Worth it! Would go back!

I think this Inn was at one point niche and cute for couples. Sadly, that time has passed…read more I surprised with my fiance with a romantic stay here and I have to say, it wasn't as romantic as I thought. Black mold on the tub, mysterious stains all over the carpet, appliances did not work, that old 80s smell, and torn curtains that surrounded our heart shaped bed. The service was okay but we ultimately decided to leave early and did not stay the night as intended due to the rooms condition. We were not offered a different room and were refused a refund. So ultimately, maybe find another location?

Stayed here last weekend for 2 nights for a family wedding. We saw lots of families/wedding parties…read moreso my guess is its a pretty popular wedding venue and hotel close to outside Philly. Check in was a little messy but I think that was the party in front of us as there seemed to be some mix up with their room. We were able to check in fine but our cards stopped working mid day the second day and we had to get new ones. Several other guests mentioned having the same problem. Might've been a system glitch. We had one of the "renovated" rooms but it felt cold. Bare floor, bare walls, hardly any natural light. Toilet had issues flushing here and there and there's little to no shower pressure. At least the bed was one of the better ones I've had at a hotel. Breakfast is available at the cafe on site but be careful. Its $18.95 NOT COMPLIMENTARY. ($15.00 + 20% gratuity) You can also just get coffee and a la carte items like muffins, pasteries, etc to go. We were not informed about this and ended up paying for the buffet. Offerings were standard: Scrambled eggs, bacon, sausage, fruit, bagels. Honestly I've had better complimentary breakfasts at smaller hotels but if you're in a pinch its fine. Opt for the ala cate. Staff were very friendly and accommodating so I can't fault them for that. But the website listed the price as $11 so the $18 price was a bit alarming. Parking is free and location wise its about a 15 min drive to a lot of shops and venues, 45 min to center city Philadelphia (With traffic) so overall a good spot right off 76. We were able to pick up my husband's tux at a local men's warehouse after a size mistake and get gas/food at a wawa and chick fil a near by. Overall a solid 3 for good location, friendly staff, and free parking.

This is the second year in a row that we stayed here. I think they can work on the staffing for the…read morefront desk. We arrived around 2:30 and there is only 1 staff checking guests in. The line was almost to tge door but the time we were done. The waiter at the breakfast was completely flustered. Onto the good points. The room (looked newly renovated) was simplistic but clean. There is a refrigerator but too bad there was not a microwave. We were here for a conference held at the hotel and they did a fantastic job.

Sorry I had to do this. I like sherry but when she isn't there nothing works. I stayed 1 night. I…read morewas up all night listening to the people in the next room. Noise was awful. That's not the worst part. When I checked out the next morning the girl wasn't at the desk and I put the keys down and she walked over and took them. I received no receipt on my email. I stay at 100 nights in hilton and marriott. This was awful. I called the next night to see if I was charged a security hold. The guy on the phone kept lieing.he said he would call me back. He never did. He didnt ask for my name. I called again. He still didnt know who I was and hung up on me. Rude and unprofessional. Guess I will not be staying there again.

Stayed here for work and I had a good experience here. It…read moreis north of center city by like 30 minutes but very peaceful. I would say the location is great since its near walamrt, wawa along with many different restaurants. If you are into indian or asian food, there are many choices nearby to you. Hotel looked clean and well kept with service and front of staff during their jobs with anything that you asked for. The rooms were pretty standard, I did enjoy the fact that it was meant for extended stay so it came with kitchen suite. It is located a little inside by a residential area so I would not worry about any theft but they do have cameras and they do take down the license plate number of cars so no one can solicit. I have no complaints and would gladly stay here again.

Elevator makes me very nervous. When was the last time it was maintenanced? Clearly visible repair…read moremarks in every shared space. Many amenities out of order or not available. Burn holes in blankets. Smells in every inch of building. Not as clean as expected You stay for the price point not the ambiance

This is the worst experience of my life. The place was dirty. We arrived yesterday very late at…read morenight, this is the only reason we stayed there, after more than 7hrs driving from Canada to this ***hole. The staff should literally be doing something else. It's definitely what their heads are up to. I was supposed to perform at a concert saturday night, when I got the ***hole, all my belongings were in a bin in the laundry room. There was no attempt to reach us. They said someone checked us out at 4:13 PM. I'm so sad I'm unable to give less than one star.

I go to check in and the older gentleman there behind the bulletproof glass, was right an error I…read moreshould've known, but I already paid online. Took forever to check me in. Anyway, I finally check in smell the room, but it smells like shit. Close the door and the bolt and lock fall onto the floor. Right away I knew I was in a dump. I literally went out to my vehicle and grabbed a couple of jackets to put on top of the bed because I did not want to get into the covers. I'll share some pictures now for you to take a look at. The county should shut them down.!

I will reiterate what the first reviewer stated "THIS PLACE IS FILTHY!" Stopped in late last night…read morebecause 1) we were exhausted from driving and 2) it was close to the highway and would make getting back on the road easier. I am really regretting our decision. Firstly, our room was not clean. The bed was made and it appears the sheets had been changed, but that was about it. The room had an unpleasant, musty smell to it. The bathroom floor was sticky (I'm really hoping it wasn't urine) and it didn't appear anything had been wiped down - there was also a bunch of hair, etc on the floor behind the bathroom door. (see photo) This hotel also has one of the most uncomfortable, hard beds I have ever slept in. Even though we used the room heater, we were freezing all night with the thin blankets they give you or the bed. I would give this place ZERO stars if I could. Do yourself and favor and DO NOT STAY HERE.