Elevator makes me very nervous. When was the last time it was maintenanced? Clearly visible repair marks in every shared space. Many amenities out of order or not available. Burn holes in blankets. Smells in every inch of building. Not as clean as expected You stay for the price point not the ambiance read more

Quality Inn & Suites - Hole in wall hardly covered up by electrical tape - Hotels Near Me - Bensalem, Pennsylvania

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Planned on staying two days only stayed one due to the conditions of the room it smelled the furniture was dirty. Their cracks and walls air-conditioning vents were broken. would not recommend this hotel to my worst enemy. read more

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This is the worst experience of my life. The place was dirty. We arrived yesterday very late at night, this is the only reason we stayed there, after more than 7hrs driving from Canada to this ***hole. The staff should literally be doing something else. It's definitely what their heads are up to. I was supposed to perform at a concert saturday night, when I got the ***hole, all my belongings were in a bin in the laundry room. There was no attempt to reach us. They said someone checked us out at 4:13 PM. I'm so sad I'm unable to give less than one star. read more

I stayed Thanksgiving night, My room was clean, #207, the bathroom ceiling you can tell had some repairs, the hotel carpet you can tell has been there for some time, but I have zero complaints, no bed bugs, not dirty, friendly staff, continental breakfast, I went through priceline and got the room for 60 bucks. read more

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It's a dump avoid it at all cost! Dirty atmosphere, desk clerks are very rude and not worth the "low price" listed. Quality Inn? More like filthy inn read more

Disreview is not so much on the hotel.Put on one particular lady working reception desk named Trish. She was wonderful, She helped me with a priceline Issue, Trish was able Two help me, While dealing with 3 or 4 rude customers and a lady employee, Who? Was just walking around looking at the empty Rooms , and Interrupting Trish wild.She had her hands full.This employee could have just written down the empty room instead of drawing attention to her Self , Numerous times while Trish was helping others checking in and out plus helping me with my situation with priceline, Which I don't recommend anymore, But That Will be another review. Thank you, Trish at the front desk. For your. Concentration patience. And professionalism. read more

Completely unsanitary rooms!!! I found a toe nail, bed bug eggs, and worst of all spoiled milk that was dumped into the toilet and never flushed!! it took me a little bit to understand why the bathroom smelled like that. When I first was escorted and entered into the room of #521 it wreaked of cigarette smoke and the "house keeping" even acknowledged that the room smelled gross by leaving the window completely open to air out the smell. They didn't even have the decency to spray some Febreze. Lastly, the pregnant hispanic girl (didn't get name) who was working at the front desk knew that they had messed up after I showed her the pictures of the rooms sanitation quality. I demanded a full refund for the night that I had spent in that crack house hotel room and she became very defensive and dismissive. She would not give me any information in regards tot he hotel manager's email and it was tough to even get a name of who the manager was out of her. Ash Shroff (hotel manager) please reach out to me so we can remedy this situation before further legal action is taken. read more

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I stayed at quality inn at street rd bensalem so much I got some free nights. I had enough of this nasty non cleaning rooms . My 1 stay had small roaches and followed by baby roaches . They change my room which smells . On my last stay they put me in a room that smells like they mop the floor with the same water for every room . Then the bathroomsmells like pee really bad . They put me in another room just to end up being no different . I don't think the cleaners are even cleaning the toilet . The floor smells like bacteriology infested water they reused in every room . I'm done with you quality inn at street rd . I know it's cheaper hotel , but this is cleaning people getting lazy . I rather pay more now . No way can I go back to this dirty smelly hotel. read more

This is an affordable hotel in the Bensalem area that deserves recognition for being clean and convenient. It is near Parx Casino and Route 1. There is also a Wawa that is in the same parking lot and is open 24 hours a day. Regardless of the appearance of the hotel, it was safe, clean and I was able to get a comfortable night of sleep. The heater was perfect to warm up the room in the middle of the snowy night. The water pressure was perfect. The TV had HBO and many other channels. There was also a fridge and microwave. I will give this hotel 4 stars because it could use a remodel in the hallways, but other than that - the room was fine for my needs. read more

Quality Inn & Suites - Hotels Near Me - Bensalem, Pennsylvania

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It took 3 rooms to find one that the heat worked. They put me up in a disable room where the bathroom is all shower also. Pocket door for bathroom was broken . Then I got another room and the heat didn't work their either. Intimidating me by playing loud music and not letting me sleep. I checked out and now fighting to get my refund. Never ever again will I stay here. No stars should be the rating. The people that worked there refused to mop up all the water. read more

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I am disgusted by the room and customer service provided by this location. When entering the room, it had a bad smell, which I figured it was probably a smoking room, I was not going to complain, and just proceeded to Lysol, as I do with any hotel. By the time I got to the rest room area to Lysol, I was presented with a very disgusting restroom, there was feces coated in the entire perimeter of the toilet bowl as if it was stuck there for days. I went to contact the front, and their phone had no phone line. and no buttons on the phone, and called via my cellphone. The associate proceeded to tell me there were no other rooms, and I asked if I could have room service, and he informed me that there is not room service that works at night. Terrible service, terrible experience! read more

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1 half step above crack hotel. Dirty dingy. Worker is behind bullet proof glass. Room was nasty with blood stained sheets(pic) cigarette burns all over nightstand (pic) Smelled like cigarettes and weed. Good things. Sink had AOW. (Pic)Always on water, because the sink ran when it was off. No plug in drain so sink couldnt overflow. Also the bar of soap was already broken in so that was nice. Worker banged on the door at 10:45 even when we requested late checkout. If we werent exausted we would have left in the night. We got the room on hotels.com yet they charged our card 14.50 for some reason. We are disputing charge. Avoid it like the Delta variant. read more

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Special recommendation to the Desk staff. Sun 10/16 I had a reservation across the street at the Sleep Inn ( another Choice Hotel) I asked for an early check in when I reserved. Sleep Inn said no room ready for my12 noon check in. I called the Quality Inn about 10:30 am an the desk person had no rooms ready but after a little conversation she said she would find a way to accommodate me. I ended up staying 4 nights and cancelled my 4 nights at the Sleep Inn. Stay was fine and s as although the hotel is older every thing was clean and working. Especially the people working there I am a Choice Hotels Diamond Member read more

This places is disgusting!!! I smiled in the lobby and hated the place. I knew the room was gonna be bad. It was 2am when we checked in. 1st thing in the morning I'm switching places. I've stayed at quality inn before and they have been good but this place needs to be closed. I couldn't use the ac because it would make me sick it is filthy. It was a good tv... Haha Stay away far away. I'll be calling and writing a letter to corporate office. read more

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Only gave one star as a rating was required. REALLY no stars for this hotel. First, we had reserved a room with a queen bed, were given a room with two beds. The desk clerk said that was the way it had come into her online, even though I had my printed reservation. We were moved to a new room on the second floor. The ice maker did not work. Another woman I met while getting ice on the first floor said that the one on the third floor also did not work. Food was left in the refrigerator. The entire bathroom vanity was cracked through from one side to the other. That could not be sanitary! It looked like the front piece of the vanity was about to fall off. The handle was hanging off the bedside table. The exhaust fan in the bathroom did not work. The exhaust vent was full of dirt and dust. The pictures on the website are totally deceptive. There was nothing good to be said about this hotel other than it was close to the Parx Casino, where we going to a concert. read more

Hands down one of the worst hotels I have ever been in. I checked in late after a long day of travel ... I requested a non smoking room but when O arrived the only had smoking rooms ... The room literally smelled like an ashtray! There were cigarette burns on the floor and on the bed spread. The carpet was filthy and there was a hole punched in the bathroom door. The bathroom had mold and piss around the base of the toilet. I wanted to leave immediately but I had no car and I had just spent the entire day traveling..., I complained and asked for a different room but they said that was all they had! I had booked on line for 2 nights and I checked out first thing the next morning... they would not give me a refund for the second night. There was NOTHING QUALITY about this hotel!! DO NOT STAY HERE!! I would give it ZERO STARS!! read more

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This place was disgusting the room smelled The rug was sticky there were bugs and mold in the bathroom and we even found candy on the floor obviously not cleaned well before we came in. Our reservation was for two nights we left after one and probably wouldn't have stayed at all but got there after 10 and couldn't change rooms. The management refused to refund our second night and the third party booking you have to use for the reservation was also non refundable. Very very nasty. I I could give it a negative number I would. read more

Quality Inn & Suites - Bugs on the toilet - Hotels Near Me - Bensalem, Pennsylvania

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I know it's cheap but NOT WORTH IT. Worst hotel experience in my entire life. Not only was the staff extremely rude but the hotel was actually a shit hole. I made a reservation since August and called to let them know if I could check in early and I spoke to an Indian guy because my flight would be arriving at 8am at Philadelphia once I got to the hotel the front desk man was so rude and said to come back at 3pm. Not only have I not been able to sleep all night from my travels and now this horrible experience, not to mention that the place smelled of cigarettes and musty. Overall so horrible they need new management and a new everything. UPDATE: did not stay here read more

Recently stayed on a Saturday. If we had any other option I would have turned away at check in. Upon exiting the elevator at our assigned floor we were greeted with four full bags of trash in the lobby. Understandable if this were mid afternoon between check in / check out but this was 8:00 pm. We had a queen room. The room itself smelled so horrid. Like a warm summer day in a subway station. Combination of stale cigarettes and urine. Couldn't be moved to another room and couldn't get our money back. Checked out early without showering it was that disgusting. I would not recommend this establishment to my worst enemy. read more

Disgusting, really disgusting, This place needs management, bugs in bathroom , furniture was filthy , floor Looks as it hasn't been cleaned for a long time ,would not recommend this place to anybody read more

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Would've given a 0 star if I could. I've been a choice member for 4 years and travel allot, this hotel should be condemned. Customer service-2 Room cleanliness-1 Hotel reception area-1 Breakfast- what breakfast? Location-5 The location was about the only thing good about this hotel as it's close to many restaurants, and casino. so if you like having a used dirty wash cloth hang in the bathroom, pubic hair on the bathroom wall, some white substance on the night stand which i shudder to think of, mold in the bathroom and in the toilet bowl, then you'll be fine. I requested late check out due to a late night at the casino and housekeeping came 3 times between 11-11:30am when I opened the door to yell,I held my words after seeing this really old guy who did the housekeeping. Young lady at the desk responded "why didn't you tell him you had late check out" at this point out was useless. Choice hotel choices are getting worst i only used because I had points. I'm a Marriott member and loving it read more

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There's mold in the the refrigerator and on the bathroom floor the smells horrible the blanket on the bed has cigarette burn holes the smok detector had tap over it like they just painted it but looks like it was a long time ago don't even think about this place you would be better staying in your car read more

Stayed 3 different times, each time was not good. Price is cheap for the area but the service and accomadations are poor. The rug was soaking wet from the air conditioner run off one time. Second trip there was a large hole punched into the bath room door. Thrid time there was a hole in the tile shower as big as a hand with insulation sticking out and the curtain rods to close the curtains in the room were laying on the floor. Only motel in the area I could afford on my expense acount. I would never take my family there. The hotel is just dirty and not maintained. Choice Hotel should be embarassed, I can understand older but dirty and broken is not good read more

The worst hotel me and my guest in combined 100+ years have ever walked into. We immediately refused to stay there because of the smell, bathroom and room deplorable mess, dirty tissues on the floor etc.... Ash the most horrible manager never ever calls you back and they promise a refund forever and never finalize it. Sue and all the reps there are very rude and lie to you, hang up when you request help they fail to provide as they promised. We agreed we would sleep in the woods etc before going to this disgusting place again. They show beautiful photos in their ads and when we arrived the smell and cleanliness horrible. The door was unlocked to room as we walked towards it and bathroom didn't shut, grimy tub, floors, walls etc. Please issue us a full refund promised by Ash. Booking.com claims he is failing to email reply to them agreeing to the full refund and booking.com cannot issue it unless Ash does this. read more

Worst hotel experience ever! Room was so dirty. Walls disgusting. Fan didn't work. No light bulb in the lamps. Called front desk a few times and no response. Pictures shown in advertisements are not even close to what we received. Oh and to top it all off, they must have given our room to new guests and their key card was used to open our door. Luckily we were in the room to stop them. Do not recommend. read more

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This is a disgusting place. It is, by far, the dirtiest hotel I've ever stayed at. Unfortunately I didn't fully realize the sad state of things were until the next morning when I took a shower: mold in several places around the tub, paint peeling from the ceiling above the shower, several stains on the shower curtain (two areas looked like splattered blood!), the toilet hinges were filthy, every horizontal surface except for the bathroom counter and the nightstand between the beds was covered in a thick layer of dust, the hair dryer was disintegrating, the tv stand was broken, the nightstand's fake wood laminate was warped in several places, and best of all, the general manager I showed these photos to basically told me to screw off. :) read more

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They do not clean facilities they just make the beds and refresh condiments. Also the bathrooms are disgusting there was pee on the side of the toilet and a dirt ring in the tub. And the customer service is terrible the younger women who work the front desk are rude and disrespectful do not stay here !! I will be calling the department of health and getting them sent to this location. read more

Well the mattress was comfortable and the sheets were clean. That's the only good thing I can say about the room. Honestly, I have never stayed in a dirtier room. The bathroom was filthy, the phone was slimy, there was no clock, the Kleenex wasn't filled and the bathroom door had holes in it. The shower curtain had pieces of hair stuck to it on the inside, the soap dish part of the shower probably had never been cleaned. I don't want to mention the toilet. The staff was friendly, but the entire place smelled awful. It smelled like someone was cooking with some pungent herbs. We were stuck here because everyone else was booked. I somehow booked through a third party. I thought I had called the hotel. The woman who made the reservation said that this hotel had good reviews and it was new. That is BS. The furniture had chucks of wood missing. She also put us in a smoking room. We couldn't switch because they were booked. I called to complain and they offered me 10% off. Big deal. There was something wrong with the elevator because it made horrible sounds. That was scary. Oh, last thing - the air conditioning didn't work. read more

Quality Inn & Suites - Hotels Near Me - Bensalem, Pennsylvania

I needed a room in a pinch and this location was the only hotel within 20 miles with an available room. I booked on booking.com when I saw that it was available. After asking for a military discount ( Air Force national guard ) the front desk said they did not offer such a discount. I was given room 315. Upon entering I immediately noticed food dried up all over the walls. The bathroom had pee dried on the wall next to the toilet and the floor was covered in a black sludge . The bed had dirt/unknown items of filth within the sheets and every surface looked dirtier than a public restroom. I immediately asked for a new room to with the front desk was able to provide me. The new room , although not as filthy, still is dirtier than the back seat of an Uber, and smells like one too. The bed sheets smell of urine and armpit. I took a shower and decided to sleep in my car in the parking lot. I would never recommend this to anyone . read more

Been a Choice Member for many years and this has to be far and away the worst facility they offer. It's not kept up, ice machines don't work, toilet seat is about to fall off the toilet, in short, it's a dump. read more

Very clean and quiet. Can't complain. The rooms are comfy and my family would never have problems when they would visit

The worst place I ever been in my life they left a broom in the room it smelled really bad and had bed bugs left 2 mins after seeing the room. read more

Dirty with mold and bugs. Got an infection in my foot because of this place. Kept being told manager Isn't here. Corporate was ineffective. Don't stay at this place. Disgusting. read more

It may not be the fanciest looking place BUT I must say we got outstanding customer service. Any time we needed anything or had any complaints they dealt with it promptly and with a great attitude. read more

For a mid-level hotel, I thought it was a pretty good place to stay. Room was clean, bed was comfortable, & my shower was hot. No complaints. read more

Quality Inn & Suites - Hotels Near Me - Bensalem, Pennsylvania

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Good morning to everyone! This hotel is horrible , the rooms are dirty and the bathrooms are filthy and run down. This morning I went downstairs for coffee and I wanted to take my coffee back to the room and the women that was attending the front desk said that I couldn't take back my coffee back to my room because, it was there policy! I thought to my self why the Hell is there a refrigerator and a coffee maker in my room then!!!???? I don't get it! Nothing makes sense with the Indian culture!!! read more

Service was helpful !! I'll give that 2 stars they let me push my check out longer so very understanding, but I'm sorry sad to say this hotel is old and ragg down it needs to be remodeled!!! I've seen motels that looks better than this hole in the wall and to think I paid 150.0 for two nights ??? The inside of this hotel looks like an busted motel 6 on the side of the road !! But room service was ok , they did not come in and clean while i was out nor did they offer any clean towels .. pictures does not match the stay read more

If i could give zero stars i would. I've never been so grossed out. The entire hotel smells like pure cigarettes. My room had used soap in the shower from the previous guest. Garbage on the floor in both the bathroom and main room. accidents happen but this is pure filth and disregard. read more

I had an awful stay this past Saturday. Walked in to a visibly uncleaned room after paying 100$ to stay and have late check out. It looked as if someone was staying in the room and it was rented to me anyways. I've never been so disgusted with a hotel and i will not be returning. If i could rate 0 stars i would read more

Quality Inn & Suites - What the room looked like upon arrival - Hotels Near Me - Bensalem, Pennsylvania

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This place is a dump. The staff is rude and incompetent. We had a reservation that they would not honor even though we called and let them know we were arriving late Saturday night early Sunday morning. We had to then drive all over Bensalem at 2 am trying to find a hotel with a room. Do not stay here. read more