I live by this store and I would rather walk 2 miles to the next Party City than shop here. I would rather make 5 inconvenient stops to 5 different stores than to come here for all of the things I need. I will always support local "mom & pop" stores but the unprofessionalism I have witnessed and experienced in this store is unreal. The couple that owns this store are rude and nasty. They seem determined to drive themselves out of business. The way they treat their staff is disgusting. The way they treat their customers is alarming. They are NOT helpful. They sit there looking inconvenienced and irritated by the presence of customers. They don't help you find things in their poorly organized mess of a store. They scream and yell at the sweet boy who works there- who is seemingly the only person who doesn't hate customers. I went in there today because I had to pick up some last minute party items. There was a huge sign in the door that said they were having a 50% off promotion on decorative table cloths, napkins and plates- which were exactly what I needed. I found the items myself (which I learned from previous experiences- they won't help you) and went to check out. The young man that works there saw me struggling with my arms fills of items and got me a basket- which I thanked him for but I was all ready to check out. He rang me up and all of the items were full priced. I mentioned that most of the items I was buying were advertised as 50% off. He said he didn't think so but he would check. The owner (female) was standing by and came over to tell me I was wrong. I showed her the photo I had taken in my phone FIVE MINUTES ago. She told me i was lying and that it wasn't her store. I showed her the time stamp on the photo and she proceeded to yell at the young man. She said it was his fault for not taking down the "old" sign. The same sign that she just told me I was lying about, which obviously is in her own window. Talk about not taking accountability for your own business. She then turned to me and told me I wouldn't be receiving a discount because the sign was old. I told her the sign being old wasn't my fault, which she agreed but still refused to honor the promotion. I proceeded to pay for the balloons (only because she had already blown them up and I'm a decent person). She told me I would be paying the same price anywhere else, which I agreed but I told her that I didn't mind. I left the store without the other $30 in items I had selected. I chose to not buy the items I needed on principle. It is unprofessional to 1) accuse me of lying about the sign that's clearly in your window 2) scream at your employee for your failure as a manager/store owner's own oversight, 3) deny the sale of the discounted items that you have advertised in your own window. I watched them take the sign down as I exited the store. It's an easy decision to make to not support a business that doesn't stand by its own advertisement. I usually don't come to this store because of the lack of professionalism, but today I was desperate. I left the store empty handed, inconveniencing myself by having to stop at CVS Pharmacy and Party City- but at least the people there were NICE. Before anyone writes me off as bitter and vindictive, this review is NOT based on this one experience. The first time I ever came in here, I spent 20 minutes looking for things because nobody was around to help. The second time I visited, I was looking for inflatable instruments for a karaoke party I was hosting. I asked the owner (male) if they sold them and he said yes. I asked where I could find them and he just dismissed me and basically told me they were "somewhere" and I would have to find them. Okay? I attempted to find them and couldn't. I found other hard plastic instruments- but it was not what I was looking for so I gave up. When checking out the other items I had found, I asked the other owner (female) about the inflatable instruments. She asked the male owner to check for them and he dismissed her by saying if i didn't find it then they must not have them. She insisted he check and he came back saying they don't have them... So I ordered a bunch of balloons for the party and went to Party City for the instruments. You should note that almost all of the balloons they have on display, they don't actually have in the store. Almost every balloon I picked, I received a similar (but different) balloon because they don't update their display. (Which is obvious because the balloons are hideously dusty and outdated.) My balloon experience was okay. I picked them up the day of the party. The female owner was very nice to me on this occasion; which is fitting since I bought about $70 in balloons. The people here are nasty and they are only nice if they see that you are already spending money. That is not the way to run a successful business. Terrible, atrocious, embarrassing behavior from business owners. I don't see how they've lasted this long. read more