COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. Some of the staff also wear gloves. There are some hand sanitizers available for customers to use. This place is open with limited capacity. They are not sanitizing in between customers. While I was here doing some shopping in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: In this shopping center, there are plenty of parking spots, so you don't have to worry about parking at all. Prepandemic parking was a breeze. I never really worried about parking except during the holiday season. Black Friday parking can be a pain. But during the pandemic, there are a lot of spots available. The spots are pretty big and wide. You don't have to worry about people dinging your car. Store: The store here is well organized, tidy, clean, and neat. The aisles are a bit wide. Everything is placed in a manner that makes sense. If you choose to order online, curbside pick up is available. Staff: The staff here are very nice and helpful. I had ordered something online, and I received the product within a couple of minutes after parking my car. Quick and speedy service. Very happy with the curbside pickup. read more

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Don't be me... plan ahead and buy your needs ONLINE!! Dollar Tree has some great quality balloons cheap too! :) I'm here on a weeknight getting ballon's. Hardly any customers but I see three people on the register and two walking the aisles. One of the employees literally walked away from me hella quick when we made eye contact. LOL Why does every single employee have such a foul attitude? Management probably mistreats them somehow and their work is a reflection of how they feel. read more

Omg! I love how big this location is and I will definitely come back. They are fully stocked on every isle, and I came in to see what goodies I could find for the holidays. The store is clean and in order. The cashers and staff are friendly and helpful. I got some items I was looking for on a good deal they had going on in the store at the time. This is a nice big location and definitely my new go to store! read more

Party City - Lots of good Grinch goodies! - Party Supplies Near Me - Pasadena, California

I ordered some last minutiae baby shower decorations online because my Amazon order was not delivered in time. I was able to put the order in early morning, set a time, and it was ready at the exact time the I specified and everything was in the order. It was such a smooth experience and helped take a bit of stress out of my day! Thank you party city! read more

Went today 3/26/25 looking for party supplies for my daughter's 3rd birthday and they have a sign on the door that says they are permanently closed. I am very sad about this because it was one of the few places that sell mini albaneses gummy bears for a decent price. read more

Customer service is is bad ask an employee if they have a rest room and he's so rude saying no we don't go to the next door if you need one. Not recommended to go on this store if there's another closer store at your location rather then this I suggest check those out first read more

We popped in this morning hunting for decorations to properly dress our son Xavier's surprise Release the Peaches party. We were quite excited to find plates, bowls, and napkins in the 2019 Pantone Color of the Year: Living Coral. While there, we picked up a few fun items for our Oscar Party tomorrow - they have wonderful table decorations in gold and black and Hollywood Walk Stars that can be personalized. St. Patrick's Day, Mardi Gras and Easter items are already fully stocked and ready to go. Aside from the fun items to accentuate any party, the staffers were very helpful and addressed our questions promptly. Overall a wonderful experience! read more

Party City - A perfect find for Xavier's surprise Release the Peaches party! - Party Supplies Near Me - Pasadena, California

I went in to patty city couple of times and their customer service has been wonderful with Chris and Scott they were very professional helping me out look for all my items , very friendly and most of all kind and very humble . It does make all the difference in the world when your get people who help you out I've been to other stores and people always have attitude or don't want to help out but this one stood out by far with all the wonderful help of Chris and Scott come to this party city you won't regret it these workers are amazing read more

Since they closed down the Monrovia location this is the Party City I come to. Out of all the times I've been here I had never had an issue with anything (staff, products, etc). Everyone is usually nice & helpful. BUT....the last time I was here....I was disappointed by the way the "manager" (which wasn't a manager cause her badge says "lead" NOT the SAME thing) treated me. The Thursday before Halloween I went to buy stuff for a party I having that weekend. I bought a lot of stuff $$$$ & spent a good amount of money. Among those items were an order of a balloon bouquet for delivery & a floral headband. During checkout the cashier did NOT mention the headband was final sale. I've ever been to a store that doesn't mention it's final sale during checkout. That cashier though was nice and friendly. But she did forget to mention that important detail. I come home & realize I have the same headband I had bought last year at Party City. The next day, Friday, I go back to buy more items I need for my party. When I get called to pay I put down the items that I'm purchasing & take out the headband from the bag. I tell the cashier in a nice and friendly way that I want to return this item. Right away she gives me attitude & says, "I can't do that because it was final sale." I proceed to tell her I wasn't told it was final sale & had literally just bought it the day before. She then mentions again that it was final sale & that there's nothing she can do. Again I explain to her I was there the night before & I purchased more items, but was never told it was final sale. She starts getting annoyed and says she can't do that because it was a final sale. At this point I asked her if I could speak to a MANAGER & she says, "I am the manager." Her name badge said, LEAD, reason why I asked for a manager. I didn't want to argue about titles with her so I just dropped that. I take out my receipt & hand it to her so she can see I was there the night before and everything else I bought. She takes it and again not willing to help says, it was a final sale & wouldn't be able to process a return or exchange. Then she unfolds the receipt and starts looking at it. She asks about the balloon order, which I don't know what that had to do with the headband issue. And all of a sudden says, I can't give you cash, but I can give you credit. I tell her I don't need the cash I don't want money back I have stuff I'm buying that day too. She looks at the items (I placed on the counter) that I'm clearly about to purchase & asks, "are you buying those?" OMG....the question. Lol. Like no girl I just wanted to drop them off at the counter for you. Ay ay ay. Lol I tell her that I am purchasing those items and she says she can do an exchange. It really made me feel like the only reason why she did the exchange was because I had spent a decent amount of money the day before. She changed her mind after seeing my receipt. What if I hadn't spent that much on Thursday when I bought the headband? Was she not going to do the exchange? Party City, if something is FINAL SALE....make sure you tell people that before they pay & walk out with the items! Either way customer service from that team lead could be better. I understand it was super busy that day literally a day before Halloween parties, but treating customers like that is not acceptable. If you're having a bad day you can't take it out on your customers. I've worked in customer service & that is not acceptable. read more

The cashier here is the worst. She couldn't do anything with her long nails. She ate the entire time she was ringing me up, and with a very full mouth she was talking to others working there and using profanity. I had to remind her to give me a bag and my receipt. I understand seasonal help, with there just be better quality applicants. read more

I don't even know where to begin. Went to pick up an online order, waited in line, gave my info, waited off to the side for my order. Then I got to watch the manager BERATE the young man who brought it to me "Now take the yellow receipt! You NEVER take the yellow receipt!" Poor kid! THEN to me, who was waiting for my original cashier she said can I help you? Yes I just needed to return one item from this online order. Here it comes: "Well you have to stand in line again!" Yeeeah I did just stand in the (long Halloween) line, this I just need to switch something out. Then - for all to hear, mind you - I was treated to the most condescending lecture the gist of which was: NO I had stood in the line to pick up an *order* but now I had to stand in line *again* because I was doing something *different* i.e. returning something. Fine if that's your (idiotic) policy, but I'm not 5 years old! NO courtesy, NO customer service, NO respect. And between these lectures screaming to everyone who walked in "WELCOME TO THE PARTY!" No, Rebecca, you clearly are not welcoming *anyone* to this party. And I'm guessing your unfortunate employees feel the same. read more

Had a very positive experience in this store! Would like to mention Chris. He was very helpful and efficient.! Would definitely come back to this branch for our other party needs read more

My two dozen balloons were deflated a few hours after delivery and the party had not even started. I called party city and the manager was able to deliver two more dozens to me in half an hour. Great customer service! read more

Closest Party City location in the area I live. Every time I come, I am so surprised how packed it is. There are always people getting balloons. Well organized aisles. Everything is usually broken down by color or character. Big Halloween selection for costumes and decorations. Located in the back end of this huge plaza. This plaza is always packed so parking can be difficult sometimes. Line usually moves pretty quickly. Order online with the coupons they offer and do store pick up if you want to save some money! read more

I came here with my child during Halloween, and it was really fun. They got all those mechanical, scary costumes and creatures on display, with all the bells and whistles. I thought it was a good setup. They separate all the usual plates and napkins according to color in the other aisles, and the main portions are for seasonal items, like Halloween. Boy do they have a ton of costumes available on the wall- and then you just pick the number & telll the staff and then they'll go get the costume for you so you can try it on. The changing room, it is like a stall with a curtain, so be careful. I make it a point not to try on any wigs or hats, because my friend from the inland empire got lice from trying on a hat at party City. I'm in no way saying that this party City location has lice, I'm just saying that you don't know who tries on what as patrons here. Overall, we got exactly what we came for, Halloween decorations and fun little party favors. Their marketing department is very smart, because they put all these cute little necklaces, candies, and toys in the checkout area when you wait in line for the cashier, and the kids love it. I still think this place has the biggest selection of mylar balloons if you want to compare to other party supply chain stores. Nice staff here. read more

Julianna you are the best!!! Honestly customer service is so hard to come by these days! The party city you came through! I ordered some things online for pick up today and a few hours later I get a call from Giuliana letting me know that some things that I ordered won't be available till tomorrow so she can either replace it with something similar or I can just pick up all the items tomorrow. Being a mom with kids you have limited time, so I soooooo appreciated the fact that I didn't have to do two trips because of her courteous phone call. Thank you Julianna!! read more

Not sure why the reviews for their customer service wasn't great. I don't go to Party City often but when I do, I get great service. For example yesterday while shopping for Halloween decorations, I didn't expect to buy much but when my hands were full, one of the staff gave me a hand cart to put my items in. Great service! Also, the staff at the register was very nice and polite. Even when we decided to return something the same day we bought it, no issues whatsoever. This location had better service than the one in Alhambra. Great selection of products as well from costumes to party decorations as well as easy to find parking. Definitely one of the better locations I've been to. read more

I was disappointed I had placed an order online and it disappeared but the charge was still pending . I had called a the store the check if they had my order ; since I never got a confirmation email I had put in all my information. Lady I called said with no confirmation order she cannot help me so I decided to show up . Tennille the employee helped me and was very understanding didn't argue with me and still gave me the ballon's and ones ! I walked away relived and happy huge shout out to her ! Se deserved a raise :) read more

Michelle is who helped me curbside pickup. I gotta say she was busting her behind working in this heat and gave us great service. I'll admit I came at the wrong time wrong day to pick up my order. But she got everything ready for me in about 4 minutes even though they were closing. She deserves the 5 We need more people like her read more

I'm at shocked as you are because Party City's tend to be terrible. But I got wonderful, competent customer service from a well trained employee. I know, I can't believe it either. read more

Halloween staff thank you all for making my last minute Halloween procrastination shopping experience so absolutely amazingly wonderful! I placed an online order for curbside pickup and you all called me to tell me an item was out of stock, but that you found the rest of my order. Was that still okay? I was honestly very much in shock to even get a call. Of course it was okay as it was last minute for me anyways, to me it was the fact that you took the time to call me that was exceptional customer service that you humanized me and went above and beyond. Even though I have a Party city closer to me... Party city, Pasadena you now have a new customer! Thank you again! read more

No wonder this place has bad reviews. Went in last Sunday to pick up some balloons for a baby shower. Walked in, no welcome, no good morning. Nothing. Asked for balloon order and waited and waited and waited. Some girl kept playing with balloons and playing with balloons and playing with balloons. Was waiting by the door, when she finally said "you can pick up your balloons". Wait what ??!! Bad, bad, bad. read more

Worst customer service here ! I was treated like garbage here ! They are very unkind and unprofessional! Save your miles and cash !!

My experience was disgusting the whole store smelled like marijuana EVERYTHING was out of its place but if it was just that it would have been fine that's not the peoples fault right but the workers let me emphasize workers there to help the customers were the most disrespectful part of the experience when me and my family got to the check out line they began rolling there eyes making rude and disrespectful comments at us when we mentioned that the prices we saw and the one they kept telling us for everything single item was not the same they began saying and I quote" if you don't want it we'll just sell it for more to someone else when they weren't even close to honoring the price and then when I mentioned this to them they mocked me and looked at me as if I wasn't even worth there time I would not recommend this store to anybody please spend your money where it is deserved and appreciate. read more

I bought a brand new costume from Party City and when I opened the bag I found the costume was used and had 3 buttons missing plus there was a wrapped pad inside the plastic costume bag. Super gross! I took it back to the store to return the item and the employees claimed they had a strict no refund policy with costumes, but I'm pretty sure they just didn't believe me. Trust me if I could wear and keep the costume I would, but finding a stranger's pad in a new costume is gross and that's on Party City. Never buying a costume from Party City again to say the least read more

I was treated like absolute garbage here. The manager, I regret not getting her name, has zero customer service skills, does not enjoy her job, and is extremely rude and unkind. I placed a large balloon order for pick up 2/13/2021 for my daughters birthday. I received a voicemail that said "Hi I am Juliana (not sure if this was the manager), I am calling from Party City regarding the order you placed. Unfortunently we do not have the Teddy balloons you ordered, so we went ahead and cancelled your order." I called the store not understanding why my order would have been cancelled when only 2 out of 30 balloons were out of stock. I called and got a manager and she said "we only cancelled those two balloons, the rest of your order is ready for pickup". I thank her and let her know the confusion over the message saying my order was cancelled. She then starts to argue with me, "did the message specifically say the entire order was cancelled, or just that those 2 balloons were cancelled?" The message didn't say either, it just said my order was cancelled. I think anyone would have thought the exact same thing as I had. "But it didn't say the entire order was cancelled correct?". I don't understand where her aggressiveness came from, I wasn't aggressive or upset with the misunderstanding. I get to the store, and remember she said my order was ready, I get to the store about 15 minutes before the pick up time I selected. I walk up to the balloon area as she is getting balloons tied. She doesn't acknowledge me, she actually started talking to another employee. I said "excuse me, do I come here or go to the cashier for a balloon pickup?". She doesn't look up and answers "you can pick up here or there". I respond oh perfect and wait. She goes back to talking. I start to fidget looking back at the cashier line trying to decide if I should just go there because she's ignoring me. She annoyingly looks up "what's the name?". I respond and she says "oh yeah, YOU!". "it's not ready yet, because you chose 6:30 pickup." I explain that the only reason I am there a little earlier is because she told me my order was ready for pickup. She says "yeah" and walks away. The other employee filling the balloons, sweet as can be, asked me a few questions on strings and how I'd like them tied and said she'd have them ready soon. I let her know it's no problem and I'd walk around for a moment. I walk around got about 5 minutes, head back to the balloon station and wait. Wait, wait, wait... it's now past 6:30. I ask as I noticed my balloons seemed to not be there. And was told "they've been ready, over at the front". I just don't understand why I was treated poorly repeatedly. I spent $65 on balloons, do I not get customer service with that purchase? All the employees were very kind other than the manager. They all looked equally as uncomfortable with her as I was. If she treats customers that's way I can't imagine how she treats the employees. As I was walking out she was rude to another man asking about rose pedals "sir, every store is sold out, it's the day before Valentine's Day", as she walks away. I understand it's a busy day, I understand it's stressful, I understand that you may not like your job and you don't have any other options at the moment. But show up to work and at least try to treat customers with some respect, it is our patronage that keeps the business going. 2 stars for the balloons, they are beautiful. And the sweet other employees. read more

We initially purchased 10 balloons with helium for our wedding. We were assured by the front end staff that we could have someone else pick them up for us on our wedding day and all they would need to have is our name. When our friend went to pick up the 10 balloons the cashier stated he would need a copy of my wife's driver's license or a copy of the receipt. He had to call me and my wife during our wedding day to get a copy of a driver's license to pick up 10 balloons. Wish they would retrain their front end staff to have a more consistent policy in place and not get on their high horse over product that had already been purchased. We have picked up several orders from them in the past and never had an issue. We will not be conducting business with them again. All of this over a 10 balloon order...shame. read more

This is my go to for my kids bday parties. There was no greet when i walked through the door. Yes, they are a little pricey and I do take out the merchandise as I walk closer to the cash register. I came in for goodie bags, candy straws, and lanterns for my sons 5th bday this wknd. I got everything on my list and I got some ideas as to what to put in the goodie bags. I was asked if I needed help when one of the workers saw me looking for something. Not a wide selection of party favors for my sons Super Mario Bros theme which was a little disappointing. They had a wide selection of mylar balloons and an assortment of goodie bags in every color as well as candy but their stuff is overpriced. Overall, this shopping trip was alright. I got in and out within 15 mins. I guess I would pay the price to get something I need for the party. read more

It's no surprise to me that Party City gets lower than average reviews... Because I've been in there and experienced what can only be called a complete and utter lack of a sense of urgency for the sake of meeting customer needs. Granted, the employees are mostly high school and college kids who will move on from the dauntless shackles of the workaday retail minimum wage, no-benefits job market to the exciting world of "three decade middle management cubicle jockeyhood." But still, you would think management would be able to find the occasional go-getter with a compassionate heart and a speedy gait for the late-planning parent, trying to buy Elmo balloons for a party that starts in 35 minutes, and we haven't even picked up the frickin' cake yet. No, these kids have one speed, and there's no toggle. If you're ever in the East Pasadena area and you have some time to kill, go in there and ask them to solve some "which is a better deal" math problems. Hilarity ensues when they start trying to collaborate before accepting abject failure and trying in vain to poker face their way through what is at best a wild shot in the dark guess. Yeah, I know... Cool Halloween costumes when your wife or girlfriend just HAS TO BE "Naughty Ironman" to your office party. But waiting in that line to check out, you'll be lucky to make it to Thanksgiving before your dad and mother in law start fighting over whether James Cagney was a Nazarene or a Methodist. So the learning for you is simple: plan ahead, and visit when you have lots of time... Because chances are, you'll be stuck behind me in line, and I'm no picnic when retail idiocy stands between me and my eventual piece of ice cream cake signaling the joyful end of another kid's birthday party. read more

I don't know about other occasions. My review is only for Halloween. It's extremely organized and has excellent service. It has a wide variety of selections. read more

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Place was out of control New Year's Eve. I guess that's too be expected... My friends had ordered 3 dozen gold & black balloons for their NYE party and I took my truck to pick them up. Like I said, the place was a madhouse. The area to pick up the balloons looked to be in the same line as the checkout. So it felt like you were cutting the line. This Party City is bigger than the one in the Los Feliz area. I think they'd be better served if their cash registers and balloon areas were on the opposite ends of the front area. It's certainly big enough. Good place to get those inexpensive wine & champagne plastic flutes. They have them in different colors in the 2nd aisle to the right when you first come in. This store is a deep space. Easily has everything you need to throw a properly decorated party. Just don't go on NYE. Trust me. read more

2 stars for the fact we came in specially looking for Kings stuff, since they always seem to support the Raiders ( raider hater here) I figured they must have something but everything in relation to the L.A Kings was just for party use. Other then that nice, clean store and would return to purchase party supplies. read more

Halloween stuff is coming out but I came to look for some Star Trek party supplies. NO STAR TREK?!?! Star Wars... spiderman... Transformers... NO STAR TREK! Also, the wigs here are very overpriced (I buy wigs)... Hopefully they'll be on sale after Halloween. I recommend buying your Halloween costumes online unless you're a last minute person. :D read more

Party City in Pasadena is just ok in comparison spot the other locations I have been to. The sales associates are not as knowledgeable as they should be. I asked an associate if they had any latex balloons that say happy birthday on them. He showed me the section where all the balloons were and said no this is all we have. I started looking down other aisles and found under each individual theme they had latex balloons that said happy birthday. The only good thing about this location is that they are never out of helium for the balloons like some of the other locations I have been too. read more

Party City - Party Supplies Near Me - Pasadena, California

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This review is for balloon service only. I ordered a dozen latex balloons online for pickup. Online system is very easy to use and has pictures of the color of balloons that makes it easier to visualize what colors to go with. Balloons were ready upon arrival. I used the curbside service and someone came out quickly as soon as I let them know I arrived. Overall, I am satisfied with service and quality of the inflated helium latex balloons. read more

Terrible service (every time). I went in store to buy balloons. I specifically asked for the larger sized balloons and pointed directly at them. They blew up the smaller one. After telling them they were incorrect, they told me I would have to buy it again or proceed w/ the smaller balloons because it's already blown up. I understand helium isn't cheap but being told I would have to pay an additional $30 for something that wasn't my fault was disappointing. The manager also just approached the entire situation with such a nasty attitude. Keep your damn helium. It ain't that serious. read more

Video I Took That Day For Halloween Props: https://www.youtube.com/watch?v=_blnlp6D0DE Regardless what's the current reviews, I'm sure you guys will be visiting here LOL Plenty of parking space The Staffs are friendly and helpful read more

Clean store and organized BUT beware of their pricing. They are always higher than online store or other store pricing. However, you steer clear from complaints they will adjust the price if you show them proofs. So always check online store. read more

Party City - Party Supplies Near Me - Pasadena, California

I would visit more often if this store was in my vicinity. They have a great selection of seasonal items, and they carry a lot of the 'usual' birthday themes. They have limited "age" themes, and almost nothing for 60 and over. I liked that they had many things on clearance, so if one is not too picky or not bound by a theme, you can get excellent merchandise on great discounts! The employees were a bit nonchalant; they could use some enthusiasm. It's located in a large center, so parking is easy and abundant. Overall, well-organized aisles and well-stocked! read more

RUDE!! Enough Said. Horribly customer service. Actually I didn't even get to the customer service part because they said they were TOO BUSY. Are you kidding me? I called the Monrovia store and I am 100% sure they're just as busy as the Pasadena one, yet the Monrovia helped me. Save your time and avoid this place and the employees. read more