Avoid this location, especially if the tall, older middle-aged woman with shoulder-length auburn hair is working. She had her coworker go on lunch, let a customer who was shopping alongside me in the store cut the line to blow up her balloon, then 30 seconds later was incredibly rude and snippy to me, claiming no other balloons would be inflated for at least 30 minutes. She did not apologize for the inconvenience or make any other attempts at basic customer service. The people next door at the dollar tree, who were even busier than Party City at the time, were incredibly nice, helpful, and customer-service driven. You're better off walking 200 feet and getting your balloons there. read more

My husband and I went here in April and were thoroughly grateful with how supportive the staff were. We went in with the hopes that they would help us get ballon's and items for our own gender reveal.. and they did just that! We gave the staff the envelope from our Dr office that had the gender, and asked them to pick out a few gender related items that we could use ourselves. Really thankful that it went well and the staff was so kind. We don't have family out in IL, so we did this as a surprise to ourselves! read more

Party City - Gender reveal balloon and confetti once popped! - Party Supplies Near Me - Naperville, Illinois

OMG this place is THE WORST! They don't let you return anything and the woman working there called me ma'am?!? Freaking rude.

Analee is extremely helpful and knows the store! She found what I was looking for and I had a speedy check out!

Extremely overpriced!!! Spent near $40 on six helium filled balloons with an online order. Come to find out upon pickup, that it does not include a weight nor will the balloons last more than six hours. Insanity. Never ever again. Side note- they do not answer the phone when you call and you will be waiting in line for long time for checkout. read more

I went Wednesday at 5:30 ish to get a little set of balloons for my moms 45th birthday. I paid almost 40 dollars for 5 balloons and 2 number balloons. The employees were friendly however to pay 40 dollars for 7 balloons that were DEFLATED the next day is completely ridiculous. I've gone to small business balloon shops and their balloons stayed inflated for 1 month after our purchase. All the latex balloons are sitting to the floor and one of the number balloons is completely deflated. I called to speak to a manager of some sort and the line isn't in service. I want a refund but not sure if this location will give it to me! This looks absolutely horrible. read more

Party City - Party Supplies Near Me - Naperville, Illinois

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It's true. I'm a Party City fan! Many of times I've come here for supplies for work events and personal parties. They have a great selection! I absolutely love how they have a whole color coded aisle of plates, napkins, cups, straws, etc. It makes it so easy to find exactly what I'm looking for! You better believe my house was decked out in green and orange for this St. Paddy's day ;) Right in the front of the store is where they have seasonal items. This is usually where I find great stuff for holiday events and decorations for my house. You can also find piñatas, bridal supplies, candy, costumes, and more at Party City. Their balloon selection is great too and you can get them blown up in store! They often have some good deals. Just recently I purchased one package of fifty 16 oz cups and got one free which not only solved my cup need for our St. Patrick's day party, but also my sister's upcoming bachelorette! They also had some seasonal items for $1 so I snagged four leaf clover plates and napkins. My only complaint is that customer service can sometimes be slow. I always find what I need though so I'll continue to pop in for my party planning needs! read more

Party City - Party Supplies Near Me - Naperville, Illinois

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Horrible service. I decided to walk into the store and do pick up but its looks like grave mistake . Avoid this store for same day pick up. She made me wait in line until every customer was billed which is ridiculous call in for extra help when you have so many staff instead of punishing someone because they decided to pickup. read more

I have visited this location several times, and I've never encountered any problems. While I do miss the days of Factory Card Outlet, when the store focused more on their greeting cards, this is still my favorite stop for greeting cards that may or may not get thrown away by the recipient. Cards for $1? I can do that. There are also many aisles of party supplies (duh) for just about every theme imaginable. I'm not a fan of any of that stuff, because at the end of the day it goes in the trash, but if your child is dying for a Dora or Superman birthday, this is a good stop to make for cheaper wares. My only pet peeve with this place (and it's the same at other locations) is that your wait time in line will get VERY long if the person in front of you is ordering balloons. There's usually only one cashier, since that is all they need, but if they need to attend to a customer with a balloon order, be prepared to wait. read more

I do love a good party. Always have. Now that I'm a mom to two little monsters - I frequent this Party City quite often. Birthday parties, school parties, candy, balloons, holidays.... you get the picture. They have a great selection of themed party supplies, colorful dining items, seasonal and holiday items, and more. I really could stop in here and peruse for an hour or more. While I like the selection and prices are fair, there always seems to be a long line at the register. And a quick tip - if ordering balloons for a weekend, order in advance with a time to pick up. DO NOT, I repeat, DO NOT walk in expecting a bouquet of balloons on a Saturday or Sunday. You will wait a long time and make everyone in line wait even longer. Don't be that person, order ahead of time. Thank you. read more

The store is just like every other Party City - packed with "stuff" everywhere you look, but the employees are NOT FRIENDLY. We were in on NYE and the one working in balloon land were downright NASTY, so we bought a bouquet that was blown-up, and the cashier had the nerve to tell me the price that was marked was WRONG. I would drive 100 miles to go elsewhere next time because this place SUCKS. read more

Ugh, this location is ridiculous. One person ringing up, then someone decides to cut the line because they want balloons. When I got irritated the guy behind the counter started whining that it wasn't his fault. It's not? Tell them to get behind the other people who are waiting. Oh and call for some backup! Seriously, screw this and go to the location in Wheaton. read more

This Party City is a great place to get all of your party needs such as party plates, hats, cups, decorations, and costumes. Their costumes has good quality, they have for different kind of Holidays, like Halloween and Christmas. Their staff are so friendly and they will help you find all the things you need. Their cashier is working so fast, so that you can checkout quickly. They have everything all the things that party requires, from decorations up to greeting cards and gift wraps. Everything is so fine, and has a good quality. Also all of their items are so cheap than others, you can buy anything in such a reasonable prices. They have lots of selection, different themes and occasions, and even customized items like balloons, invitations, souvenirs, and greeting cards. Their store is perfect for kids party, adults party, and special occasions. 5-star for this Party City because they are awesome and also because they have so excellent service and good quality items. read more

Party City - Party Supplies Near Me - Naperville, Illinois

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Party City is great supplier of party needs, they have tons of ideas for parties of all kinds, all your party need is under one roof and it is the Party City here in the City. They do such an excellent job, you can get all of the things you need such as cups, plates, props, and decorations. They even have lots of costumes for seasonal holidays like Halloween and Christmas. Their associates are so helpful and friendly, they do their job so well. Great selections, different themes, and also you can customized your invitations just by inquiring to one of their staff. All of their items are perfect for kids party, wedding, reunion, baptism, and other events. From decorations, candies, props, and to their greeting cards, all of those are so cheap and has a reasonable prices. So what are you waiting for, don't hesitate to visit their store and buy some of their items for your upcoming events and parties. read more

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Just looking for simple white gift bags. The ones I saw were all wrinkled and damaged and looked like they should have been tossed. Very disappointing and very frustrating. Service was also no help. Not coming back to this place read more

Great service from Jada today at Party City! It's busy but they are trying to keep up with the demand by stocking quickly! Great overall experience in this store. Everyone wearing masks and friendly. read more

Marcia, the manager of the Naperville Party City Store has NO concept of Customer Service. I called to tell her that two packages had arrived at my home in Schaumburg, Il. addressed to Gerald O'Reilly. There is not at Gerald O'Reilly in our town and he must be planning a party this weekend. Marcia suggested that I take the packages to the UPS store and return them because she has no authority to order a pick up. I'm caring for my 79 year old husband who just returned from the hospital. I explained I would not be going out on the icy streets to return her packages and asked what was going to happen to Gerald's party supplies? She called me rude for calling back today, when the packages had not been picked up. No wonder that store has such bad reviews. Gerald, this rude Granny hopes your party is a success! read more

The place has really gone down since I can remember. The prices are outrageous. The store never has what I need. No one was helpful when looking for stuff. I'd recommend avoiding this place at all costs. read more

Party City has always frustrated me because of the slow service. I've primarily used them for balloons, and every time, without fail, even though I order ahead, they are not ready when I go to pick them up. At that point, the day of the party, I have virtually no spare time, but have been stuck there waiting for some surly employee who visibly resents filling a now-rush order, to slowly inflate a dozen balloons. Unfortunately, that's what I think of every time I see a Party City store - how reliably they've frustrated me. read more

Service at the registers is always slow have been here three times in the last 10 days and it keeps getting worse, managers walk around oblivious to what's going on and don't help with 15-20 people in line read more

If they arn't short staffed they are out of something. Went in today and they are out of helium & have no idea when they will have any for balloon orders. Very unorganized & unprofessional. read more

Advice to Management: Treat your staff with more respect and perhaps they may decide to work there longer and not quit and go elsewhere. read more

i would give ZERO if i could. we've been waiting outside for curbside pickup for the past hour!!!!!!!!!!!! service is astronomically horrid. i missed my own damn party for this. i even called before i got to the store and was told that it would be ready. IT WAS NOT. definitely a 0/10 period. read more

Party City - disappointed customer - Party Supplies Near Me - Naperville, Illinois

I really do wonder how this place is still open sometimes! I went in this past weekend and the "managers" Mary and Tom are just useless! I do have to say the two girls that were cashiers were very friendly and patient!! I believe their names were Katy and Jaslyn. read more

If you want your balloons done right make sure "Tim" doesn't blow them up! He'll blow them up way smaller than 12" and worst of all he'll make you tie your own balloons! Luckily Jocelynn arrived while he was doing my balloon order and took over. She was very sweet and you could tell she knows what she's doing. She blew up the balloons and arranged the bouquet perfectly so if anything ask for Jocelynn or any of the other girls they are great!! read more

My wife purchased balloons 2 weeks prior to our daughters baptism and we were told to come in the day before and they would blow them up. I went in on 4/6 to get the balloons inflated and was told they won't do it because they were out of helium, and all stores in a 10 mile radius were out. Yet, they were filling balloons that were ordered online with the tanks they sell in the store. They wanted me to spend $45 dollars on a tank to fill 10 balloons or go somewhere else and get them filled, even though we already spent $36 dollars on the balloons which were to include helium. Needless to say that Mariano's came through for us and filled the balloons. I refuse to go back to Party City after this experience. read more

Place is sloppy. Waiting in line to check out for 20 minutes and I'm the second person in line. Only one person is working the whole store.

AVOID this store at all costs! I went there on Feb 21st to buy supplies for my daughter's birthday, including balloons, on Feb 22nd. There was only one cashier and there were a lot of people getting balloons inflated. I finally asked IF I went home and ordered online, could I pick them up on Feb 22nd. I was assured I could. I went home, purchased them online and an hour later received a very rude call from a young, Hispanic female who told me they "might not have enough helium" for my balloons so she was cancelling the order. I tried to ask her if they inflated them right then (6:30pm), would they have enough for that. She told me, "IF you would just let me finish." So I did, then I asked her again. She finally admitted she had enough to inflate the order. I told her I would go by that night to pick them up. When I arrived a young man handed me my balloons and a package of two other non-inflated balloons. When I told him they were also supposed to be inflated, he looked very upset and said, "No, we can't put helium in them. You have to blow them up." Then he walked away from me. RUDE, RUDE, RUDE!!! This used to be such a good store. I am making sure I go out of my way not to buy ANYTHING, not even a paper plate from them. GOOD BYE, Party City, Naperville! read more

Brutal. 4 workers working, 5 people in the store. 3 workers were standing around, I think literally twiddling their thumbs and the other one was working slower than I thought was humanly possible. It took me 30 minutes to get a single balloon. Should've left after 5 minutes but I think my brain was in shock from the level of incompetence so I froze. If you need balloons, I would suggest you fly to China, make your own, have it mailed, and fill it yourself before going here. Seriously though, don't go here. read more

Worst place EVER!!! 15 people in line with 1 cashier and 3 other employees standing in the back talking. It took me almost 20 minutes to check out! Bad customer service! read more

It took 30 minutes for them to take a small balloon order over the phone. Every party city is a nightmare but this is awful!