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    Party City

    2.0 (98 reviews)
    Open 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    Jennifer B.

    I only had 10 minutes: gotta find what I need and get out ASAP. Came through for last minute party supplies for gramma's 98th birthday coming up in a few weeks. I was in a rush, so I didn't bother trying to look for them myself and just asked a crew member, "Hi, do you know where I can find place cards?" I kinda felt bad interrupting her because she was reorganizing an entire section of whatever aisle we were in. She happily stopped what she was doing and walked and showed me where they were. (Luckily, I was at the right aisle!) She also showed I had more than once choice. Thanks to her, I was outta there in less than 5 minutes. In my rush, I completely forgot to ask her name...boo on me. It's a bit messy because they're transitioning from Halloween to Thanksgiving/Christmas. I've been here a few times and I don't remember a time I was disappointed. From balloons to piñata, to all sorts of party supplies for every occasion, they have it all. I always found whatever party stuff I needed up here in these digs. Definitely my go-to for that! Definitely a 5-star kinda place!

    I came at 4:58 they said they were closed on a Sunday I needed 1 thing Im shocked. 0 stars for customer service

    Joanna J.

    I asked employee for fake money I was looking for and he said I don't know hi ask the front . I asked another friend employee she just looked at me and said look in this aisle no help what's so ever . Didn't even try to help me way at so ever I walked down many aisles and no help . We left and went to hobby lobby nothing . Then went to Ross and decided to look it up at party city website and seen the had 32 in stock went back and told them and still no help they just told us to go look for them again . They did both to try to help whatsoever. So rude !!!!! Found them after searching for them . This is ridiculous no customer service no one seems to care to help . Shame on them .look at the yelp no wonder why they have 2 stars they should have no STARS!!!! I hope the lagers or store won't see this it's going to loose lies of business like this.

    Our friend was Team Girl. She was disappointed when she lost. :)

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    1 year ago

    This location isn't closing down it was bought out by a local. It's supper expensive and the service isn't the greatest. Wish them the best

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    Ask the Community - Party City

    Review Highlights - Party City

    Came through for last minute party supplies for gramma's 98th birthday coming up in a few weeks.

    Mentioned in 3 reviews

    Read more highlights

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    Spirit Halloween - Mr Rat looking "dead" at you.

    Spirit Halloween

    (33 reviews)

    $$

    Del Rey

    Hard to believe that this business is already open. We're not even in the middle of August, so…read morenothing is sacred anymore right? In any case well I didn't buy anything on this trip, I did mosey about and saw some pretty cool animatronics, along with the New York subway theme for this year. Spirit Halloween does put out a consistent product, and usually has something for everybody including the adults such as myself. If you're a fan of Halloween, I definitely suggest you roll through here or any of their other nearby locations. Lastly, I was greeted upon entry, so that in and of itself was somewhat refreshing considering they're still tearing down a thousand boxes and setting up the shelves.

    DO NOT BUY FROM THIS SHADY COMPANY. I paid for an item in cash in store and literally two minutes…read moreafter discovering a manufacturer defect on the product, I immediately returned it the very exact same time (same day). When I went in, I told the cashier about it and she asked me if I wanted to grab a different one. I told her no because I didn't want to deal with the same product discovering more problems later on. She asked "Do you have the card ending in..." as she was looking for it on my receipt I told her I paid in cash. She confused me and I thought I paid with my card so I told her to hold on and I went back to the car to get my wallet. As soon as I went back to the store I saw the cashier on the phone. Standing there confused I thought she was on the phone with a customer. It turns out she was talking to her manager MATT. I found it odd as I was standing there waiting for her to finish her conversation with the manager. She then tells me "Yeah we can't give you cash refund, we can only refund you back with any type of card" I told her "I literally just bought it a few minutes ago and I gave you cash" She goes "yeah I know but there's a lot of scams going on right now" So in my head either she thinks I was trying to pull a fast one on the store or both the manager and the employee is doing something shady. That detail on their return policy is not even indicated on the receipt or not mentioned when I check out. I tried to reason with her that I literally just bought it in cash she can just give me the cash I paid her with. If the store is worried about scammers then I don't understand her logic at all why she wouldn't just give me back my money. I had to give her any type of debit or credit card to get the money back. Now I had to wait for the stupid bank to clear to even get it. I was pretty upset and I told her "So now I have to wait for the bank to get the money?" She nonchalantly says "Yeah probably within 3-5 business days. Like wtf? Either the employees from that particular store are stealing HARD CASH in their registers, or this company is downright just taking HARD CASH payments and using the company credit to return refunds. This doesn't make any sense. This leaves a bad impression for the company brand. I have been a Spirit Halloween guest for many years and this is the first time I've ever heard of it. I understand there have been more scams over the years, but to insinuate that towards me while I'm returning a defective product on behalf of this store is unacceptable. I was just trying to return a pos product the store is selling so I can get my money back. But it turns out this company is full of greed. The staff needs to be investigated. It felt like I was the one that got scammed here. I found it really odd the cashier phoned the manager and discussed something when I briefly left and came back. What did she need to talk to him for? If this was their policy she should already know. Store should ONLY accept card payments NOT CASH--if refunding back to a card is your ONLY method of refunds. Put up a sign that says "Card Payment Only" or at least reference this to every guest that pays with cash every single time. When they check someone out paying with cash, tell them PRIOR that refunds can only be processed through a card.

    Michaels

    Michaels

    (160 reviews)

    $$

    I ordered a pack of solid colored gift bags from the website. I received notification the next…read moremorning that my order was ready. Pickup was quick and easy. My item was on a shelf with other orders. I wasn't sure if I was supposed to help myself and asked one of the employees who took it off the shelf for me. I was in and out in less than 5 minutes. The bags are nice and sturdy and will be useful throughout the year for gift giving.

    My mother and I've been loyal Michaels customers for years as full-time artists and hobbyists,…read moreunfortunately the customer experience at this store, specifically at the Vista Store in Torrance, has declined significantly. I hope my feedback warns other customers and helps management understand what's happening at the store level. A few days ago, I went in to quickly pick up an online order after receiving both email and text confirmation that it was ready. My name wasn't on any of the pickup bags, so I asked for assistance. A manager briefly looked around, said he would check by the registers, and then proceeded to count cash in the register instead of helping me. After I approached him again, he passed me off to another employee who also couldn't find the order. I eventually noticed a bag with my name on the floor behind the register. They scanned it, and I left. When I opened the package later that night, I realized not only was the bag dirty--with a footprint on it--but the product inside was the wrong brand. I had ordered a specific brand on sale, and they substituted an Artist Loft item without informing me. The receipt label didn't match the product at all. I returned to the store the next morning, where the female manager told me they had substituted their own brand because the original item wasn't in stock. That explanation made no sense--if a customer orders Prismacolor, you don't replace it with Artist Loft. When I questioned it, she impatiently said, "Well, I'm returning it for you," with no apology, empathy, or effort to acknowledge the mistake. Not only did I waste over 30 minutes during the initial pickup, but I also had to make a second trip to return their error. A simple, sincere "I'm sorry" would have gone a long way. While I was there, I asked about another pending order. They told me if the item was on the shelf, I can get it. Even though the item showed available at this store, we couldn't find any. I ended up canceling it. More waste of time! Later that afternoon (4:11 p.m., Dec. 3), I called the store because the website was now showing the item in stock. The person who answered the phone cut me off with, "No, I'm too busy," without any courtesy or suggestion to call back. The level of rudeness at this store has become consistent and noticeable, even my young child has commented on it. This pattern of dismissiveness, errors, and lack of customer care is extremely disappointing. I hope regional or district management takes these issues seriously and restores the professionalism and positive atmosphere Michaels was once known for. (I've never shopped at Hobby Lobby until recently, and the vibe there is completely the opposite. It's warm, friendly, and the price of same brand products WAY cheaper than Michaels!!!) A few additional concerns for fellow customers: Many art supplies are significantly cheaper at Hobby Lobby, Amazon, or Dick Blick online. I genuinely prefer supporting local stores, but not at the expense of higher prices and poor treatment. When returning online orders paid through PayPal, you can request a cash refund. Store employees stubbornly claim they can only issue store credit, but when I called to ask, customer service confirmed that is NOT true. I now have over $100 in store credits! And I'll tell you next why I wouldn't opt for Michaels store credits. At the Redondo Beach location, an employee scanned two store credit receipts--each worth over $80--and told me they had no balance. He even asked if I wanted to throw them away. I later confirmed this was his error, but when I brought it up during a future visit, the same staff member simply shrugged while leaning on the register with his leg up. He no longer works there, but the value of those credits was never recovered, and I never received so much as an apology. Another ongoing concern is price inconsistencies. As someone who shops at Michaels often, I know the prices and watch for coupons like most loyal customers. However, the prices on the shelves frequently do not match the prices at the self-serve kiosks. I've asked for assistance on this four or five separate occasions, and it's surprising that the issue remains unresolved. Even worse, staff often appear visibly irritated when the discrepancy is pointed out. Right before a recent 40% promotion, prices on many items were increased in the kiosks but not updated on the shelf displays. I picked up a few items, excited to finally use the long-awaited 40% discount. At the register, everything rang up at the higher price. When I asked about it, I was told that "the overnight crew forgot to change the tags," even though every version of the item was still marked at the regular price on the shelves. In the end, it would have been cheaper to buy the items at their regular price with the standard 25% coupon than during this so-called 40% sale. I wondered why I still shop there. I guess because we are creatures of habits!

    Party City - partysupplies - Updated May 2026

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