My son and his wife ordered balloons for my grandsons birthday on Sunday November 29 to be picked up on December 2 at 6m. They spent over $60 dollars on the balloons. When I arrived at a little after 7 they were not ready and they had to be done. The poor girl doing the balloons was all by herself to deal with me and two other customers plus look after the front end of the store. As it was it took almost 30 mins for me to get a balloon that was prepaid and ordered for a certain time. We preordered them to avoid having to stand around waiting for something that should have been already done. The store was in disarray and seemed really grubby. I won't be using this location in the future. read more

Balloons deflated before the party was over. I was embarrassed. There are other balloon places in the city. Don't waste your money at Party City. It's going to wreck your party. I believe 2 of the 3 balloons might have had a leaking hole. Who knows with Party City. read more

All three stars are for their availability of product that I needed or I would be giving 0 stars if possible for service. Staff were very rude and disrespectful. One girl in particular was so rude, if I didn't need my items in a hurry I would have left them there and walked out because she certainly didn't care whether i spent my money there or not. She also seemed like the manager for how she was speaking to other staff and closing the store. Very disappointed in the quality of service for somewhere that has such good quality of products. If you are going to get something from party city, I recommend a different location. read more

Cheap items for expensive prices, look on Amazon instead. Not to mention the cashiers are VERY SLOW and condescending. Not impressed...

Don't bother getting balloons here. I ordered balloons in the morning, came to pick them up in the afternoon and the foil balloons were already deflating. They replaced the balloons and said if they deflated again they would offer a refund. I left with my balloons and 2 deflated before I even got the balloons to the party. Next time I will go to the nearby Dollarama for balloons. read more

It's a shame that our party store selection is so limited. Party City knows this. They have the possibility of being a great store, but know there's no competition so they can continue on being sub-par. This Northgate location is the worst of them all. The staff is incredibly lazy. On multiple occasions their balloon stock has been dismal. I have called ahead numerous times with an order and then gone to pick up and it still wasn't ready when they said it would be. The staff can usually be found chatting with each other behind the counter ignoring customers rather than providing any sort of customer service. Product is always a mess and out of stock, or priced wrong. What is priced, is ridiculously expensive. If you can, you're better off going to the dollar store or ordering from a different online party store. Maybe if Party City can't pay their bills they'll shape up a bit. Here's hoping. read more