Needed a Auto Parts Store close to my location on the road and went online for one. On "yelp" this was the closest to me. Parts Authority Auto Parts 34335 Yucaipa Blvd. I did read a few Recent Reviews but this is a Auto Parts Store you don't get any better Service or Parts and most times worse with other parts stores (AZo, O'ri or any other store). I didn't have any problem finding and ordering a part here. Got my parts I needed off the floor, so well I was there I asked about to special order part which I was being helped by Sara, she gave me options which I had already checked my options online and know Dorman Products is the best for me and not all stores sell this product. Paid for the off the floor items and since I made a Special Order I paid up front for it as well. Sara cashed me out gave me my receipt and her Parts Authority Business Card and since I needed a family member to pick my special order Sara made it EZPZ for me to give my receipt and Sara's Card to a family member for my special order pickup. Thank you Sara for your help read more

Parts Authority - Auto Parts & Supplies Near Me - Yucaipa, California

I've been coming here for years. I don't get the negative reviews, the staff has always been friendly to me and I've had no issues. Do they get busy? Of course they do, no different then when you go to any other parts house. I love that they have a machine shop in the back and can my rotors turned in this day and age. read more

Went in for a new battery (mine was dead), realized they closed in about 5 minutes, and Mike was willing to stay after closing in order for me to get my battery replaced. I can't speak on the other employees, but I can assure with absolutely certainty that Mike is an employee that goes beyond the bare minimum, and increases customer retention. This company and its positions of authority ought to recognize the worth of Mike as their employee, the value he brings to the brand, and how grateful he made me as a customer. I would recommend this store solely due to the service he provided - Anywhere can sell car parts, but employees like Mike are first class. Well done. read more

Was better in every aspect when it was Star Auto. Especially when all the Star Auto employees still worked there. The Star Auto employees that stayed on when the store became Parts Authority made visiting still a pleasure. When I have a good parts guy, I remain pretty loyal. Seems they're all gone now...Really miss Ron. Prices are thru the roof because parts sales get commission. Rude, condescending, smartass behind the counter now. Won't be back and neither will any of my friends or family. Hope they go out of business and turn the building into a Taco Shop. read more

These guys are the worst at customer super rude in front of my 3 year old daughter the worst experience ever !!! I don't know how they are in business please don't buy here!! The manager was very condescending and unprofessional I give these guys zero stars read more

Went in for help on some parts I had bought for my car . The parts seem to not work fully and all I was treated with was rude remarks and no help at all from the parts they sold me . Never going back . Thought I would support a family business but never again. Very very rude customer service . read more

This store truly sets itself apart with an impressive blend of quality, variety, and customer service. Go in here on a Saturday and the place is packed with folks picking up parts for their cars. I picked up a battery and brakes for my truck and they had them when others didn't. read more

WORST PLACE EVER DO NOT COME HERE they should be ashamed that they tried to take advantage of a 16 year old boy .. my brother got a car battery here is last not even a month and went bad when he tired to return they told him he didn't buy it from them even though he had the recipe ... like WHAT! So my dad had to go down there and they again tried to say they didn't get the bad battery here it was a wild interaction and I promise anyone considering this place there's better places THEY ARE SHADY read more

I needed to post a review after i saw all of the bad reviews. I thought maybe it was just me. This is the second time in 3 weeks that i went there for a part. Both times i was ignored for several minutes, as i stood in front of the counter. The phone rang and the guy with few teeth proceeded to help them as i stood there, after i had been waiting. When he was finished with that call, the phone rang again and he answered that call and helped them. Their customer service is shitty to say the least. read more

My first Yelp review. I don't waste my time with stuff like this but I'm making an exception. I purchased a tie rod sleeve, master cylinder and a "rebuilt" brake booster a couple day's ago from Parts Authority here in Yucaipa, CA. The "Made in China" tie rod sleeve was of such poor quality the threads fought all the way on. What a piece of junk! I went to install the "rebuilt" brake booster and there was a "used" brake booster in the box or an extremely poor quality rebuild? I actually thought that might be the quality rebuilds they were now selling because of the poor quality of the tie rod sleeve they sold me. I took the brake booster back and was told, "the booster should look like this one". He removed one from another box, a nice looking rebuild. I said, "I know that's what they should look like, that is why I have brought this one back". He checked their records and could not find where a core for that part number had ever been returned. One that could have accidentally been mixed up and put back on the shelf. I perfectly understand that stuff happens. That's not what upset me. The guy made me feel like I was a crook, trying to return a used part for a refund. He said he needed to do more investigating with the supplier. Besides he said, " I don't know who your are". I said, "I'm the guy that was buying my parts at Yucaipa Auto Supply before it was bought out by Star Auto Parts. Before they were bought out by Parts Authority. For thirty-five year's I bought my automotive parts and recommended others to buy their parts here. I always enjoyed Bernie and the rest of the crew. I don't know who you are? They use to carry quality brand name parts and never treated me like a crook. That was all before it became the "Parts Authority". What's this employee going to do after he investigates further and cannot determine how a used brake booster ended up in a rebuilt box? I got the impression that he was not going to return my money. Now I'm going to need to go back a third time. I showed him the original booster that came out of the truck and the used one that came in the box. Side by side, he had both them both. Its not like I installed the rebuilt one and then returned the old one claiming that's what was in the box. I promise all of you, I don't keep an inventory of used parts for such occasions. My time is worth more than this. I left the receipt on the counter, the used/rebuilt booster, the new "Chinese" made master cylinder and told them to keep my money, all of it and I walked out. I don't care about the money. I will never set foot in this place again and I'll do my best to make sure nobody else does either. Its just easier to go home and order this stuff from Rock Auto. That's who will be getting my business from now on. Better parts at better prices and I don't need to be insulted by a parts counter person. Something to think about is this was probably an employee theft. It could have happened in the warehouse, it could have happened at the supplier it could have even happened in the parts store. Somebody switched out their bad brake booster for the rebuilt one. This wasn't a core accidentally put back on the shelf. The booster had obvious signs of having had a leaking master cylinder bolted to it (I took photos of it) Yet it was completely dry inside and out. Somebody had to have cleaned it real good so it would not leak through the box. I am a retired (honest) ASE Automotive Master Mechanic, Heavy Duty Truck Master Mechanic with over thirty-year's experience. Former licensed CA Test and Repair Smog Technician. Former self employee contractor for the AQMD where I helped create the CA State Licensing Examination test questions for the Smog Technicians. When I tell you a part is junk I know what I'm talking about! read more

Parts Authority - Auto Parts & Supplies Near Me - Yucaipa, California

My husband went to this store today to buy a COMMON side lens that everyone uses. The person behind the desk didn't know what he was talking about and told him he wouldn't waste his time looking it up in the book. Also told my husband that he could pull up a chair and look it up himself. Wonderful Yucaipa personal service. This isn't the first time a business in Yucaipa won't do customer service. Wonder why I go to another town to buy my products. Bet it's the wonderful I don't give a crap attitude this town has. read more

I will never buy a battery anywhere... my truck battery went dead a little after a year of buying it here. I took it in and they said it was bad he said let me see if we have another brought one up and said here u go. No pro rate no signature no paperwork walked out with new battery. read more

The greatest staff ever!! From Managers on down--quality people. Very Knowledgeable too! Ask for Rich or Ron (Jeff the manager is great too, but not there all the time). I have gotten quite a few free diagnostics done by them and saved me tons. Their Partsmaster brand of parts and oils are good quality at great prices! Very recommended! They will also price match all other competitors! They truly EARN your business everytime!! read more

Worst experience ever !!! Won't be buying anything there again . Bought an electronic part that didn't work, was refused when I tried to return or exchange it . Would highly recommend going to house of quality on Calimesa Blvd in Yucaipa read more

Shady company! Sold us a cheap fuel pump that broke in 2 months and then wouldn't let us return it because obviously we threw away the receipt since we thought it worked and the car ran! We showed them bank statements proving we bought it there and they even said they had that part number but wouldn't refund our money which was $250! read more

Great staff I was looking for a radiator and this store supplied it cheaper than anywhere in town

Battery I purchased that is still under warranty went bad. Had it tested by other testers before even going in. All resulted in battery failure. Of course, when I bring it in to exchange for a working battery because I'm still under warranty, they say the battery tests just fine. Convenient. Instead of working toward a solution, the clerk basically tells me to screw off and it's not his problem. Horrible service. Even if it isn't a battery issue (I know it is), wouldn't he attempt to help a customer find a solution? Nope. I'll pay however much more to go to a business that actually respects their customers. read more