This was my FAVORITE place to eat in Tulum, I am a bit late on my review but this place may very well be my favorite restaurant and that's saying a lot Bc I love good places. the BREAD was the best bread Ive had at any Italian restaurant. It was so good the owner brought the woman who made it out to the table to introduce herself Bc I needed to know who was responsible for that incredible flavor. Beyond that the drinks were delightful, and the food was perfectly prepared. The staff was friendly, and very good at recommending the BEST stuff off the menu. The Cuban cigar at the end of the meal was the best way to finish my experience. read more

See all

Best dining experience I've ever had. Their commitment to customer service is phenomenal. Didn't love the meatball appetizer (it was dry), but the drinks, other appetizers and food were all incredible. read more

My wife and I literally stumbled into this location and I am glad we did. Complimentary bread, two types of breads a sweet bread with cranberry and a savory which is everything. There meals and service were excellent. The staff and manager made you feel like a celebrity with their exceptional greetings and all. Highly recommend!! read more

See all

This was one of the restaurants we made a last-minute reservation with during our trip to Tulum since we were getting tired of eating very similar things all day every day. They were able to accommodate a last min change to come in earlier. The restaurant was super cute for a date night, there's wifi (for you worker bees, it was also working for a bit after a hurricane hit) and the back had a nice loungey feel that could accommodate big groups. We sat by the front w/ a table propped up next to a tree which we later realized was the reason why there were so many ants on our table. Not a huge deal since I was getting eaten alive by mosquitos. The staff was super attentive and service was excellent (they came over to wipe off the ants, pull the table away when they realized the source of the issue, made sure our drinks were always full, brought over a coat rack for my little purse - so extra but v Tulum, and even brought over mosquito repellent shortly after I started noticing the mosquitos). The food was great, I like the complimentary breads (especially this bread w/ cranberries) and the dip it came with was great too. We ordered the burrata app, catch of the day tartare, carbonara w/ slices of black truffle, and mushroom risotto. The burrata + roasted tomatoes paired pretty well w/ the cranberry bread, skip the tartare, carbonara was good and the risotto was a hefty portion (first few bites were bomb but lost its luster after getting through 1/3). I can't remember the names of the drinks we got, I think I had the Morte A Venezia (had a salted rim, pink drink) and my friend had the Belladona. I wasn't a huge fan of the drink I got flavorwise and didn't want to finish it. Also something we didn't realize until we got to Tulum/Mexico, when you put in your water order for the table, it's bottled water that they bring over and they usually bring one out for each person. Don't be surprised when it shows up on your bill. read more

See all

Oh my god, the best lasagna ever. I had to order two orders to go. I recommend to everyone to go here!!!!!

Loved the ambiance. The music was great and the food was good, overall it was a nice experience. The one issue I had was with the bar, they overcharged. For two drinks they charged $134 USD, which no where I ever been costed that amount. read more

The decor alongside the mixture of Afro beats and techno music made this location a popping spot . The violinist was really talented , the only downside is that the drinks weren't that strong and the pasta was decent . I recommend if you are going for the ambience and you need an upscale night do go for it . It's a perfect date spot for two I had fun . read more

Omg this Place is just amazing. Great staff, outstanding service abs delicious food. We had a blast. Also a DJ on a Monday is pretty amazing. Def gonna go back here. Doesn't feel like the crazy pandemic in here. I love it. read more

See all

Came here for my birthday dinner, if you have a favorite item on the online menu, know to check with them over the phone. I was disappointed by the service by Max, who seemed to want to hustle us and explain how we should tip him. What type of review to write, it was tacky during a dinner!!! The entire time we were in tulum, we had the best service experience at multiple places but Parole was a disappointment! During the middle of explaining the menu, while my friend was looking at the online version he reprimanded her for not paying attention. He walked away in the middle of explaining the menu to speak to another table after his coworker came over to let him know he had a table. I ordered the meatball, octopus, and had a bday dessert. The sauce with the meatball was bland, the octopus was overcooked ( mind you I had octopus at three other restaurants). It took an hour to put in drink order and receive the drinks. He never checked on to see if we wanted anything else because they had him running around to other tables. It was really disappointing especially as a birthday dinner. For $770 usd, was not worth the food or service. I would not recommend! You're better off going to le negra thomasa (amazing dinner there). The place was not packed, so there was no excuse. My group has a lot of season international travelers, and our expectations were not met in the least. read more

Absolutely wonderful experience! Food, drinks, atmosphere were amazing! Daniel was our waiter and took care of us all night! Highly recommend coming here for dinner. read more

Cacio e Pepe was AMAZING. The staff was great. We also ordered a pear salad and veal parmesan (can't recall the official names). We stopped here twice. The second time we had a little mishap but the staff made every effort possible to see is leaving with a smile on our face. We are all human so we understood. It meant a lot that they were so nice to us. Highly recommended spot in my book. read more

See all

Amazing service, amazing food, amazing drinks! Tiramisu espresso martini was life changing! Try the antipasti app. Everything was top notch.

We ordered the vegetarian and beef lasagna and they both tasted burnt AF. We came as a group of 6 so obviously we each took a bite of their small lasagna. When we asked to get it refund, the manager said more than half was eaten so they cannot refund us. Well duh, we each took a bite so of course more than half was eaten. Very poor service and the food was just mediocre. I do not recommend this restaurant at all. HARD PASS. It looks fancy but they just want your money. read more

LITERALLY THEE BEST SERVICE I HAVE EVERRRRR RECEIVED. From the moment we walked in until the moment we left. We felt like f'ing royalty. Like what did we do to deserve this ha. So kind, so considerate. Drinks were delicious. Food was AMAZING! So good. They even brought us fresh bread on the house that was some of the best we've ever had. Our service was beyond what I can explain. NIKKI was the shiiiiiiiiii. The manager Eduardo, so great. They even gave us bug spray. They pulled our chairs out for us. They waited on us as if we were the only customers in the restaurant. Nikki, Eduardo, Pablo... we love you. And that 1 star croton review... are you joking my a$$. read more

The short: DO NOT WASTE YOUR TIME OR MONEY! Well... how should I start? We visited Parole in July of 2021. The wannabe night club/ restaurant seemed charming upon arrival. Reviewed the extensive menu and attempted to order 2 of the 6 appetizers, they were out of both. For an Italian restaurant to be out of the antipasto is a bad sign. Then we attempted to order a main entree. Big mistake. They were out of 6 of the mains. The waiter described 2 super delicious pastas to me... they then were magically out of both. One would have to ask then... what was the point of describing them to me. At that point I order what my husband did, a steak. My husband's steak arrives and I get nothing. They didn't order my meal at all. The waiter proceeded to laugh. The restaurant seats roughly 50 tables and there were 3 with people... FOR A REASON! Terrible service, can't hear or talk in the atmosphere, and 50% of the menu is not available. read more

Out of any restaurant we went to in tulum Parole Had the best customer service, best food, great atmosphere & an amazing violinist for entertainment. There is nothing more I can ask for & was the best nights we had on our stay. We Ordered Cacio De Pepe with lobster & is the best pasta I've ever had in my entire life! We also had the pear salad 10/10 & Cheese Cake 10/10. WOW! read more

The only thing good about this place was the focaccia bread and mussels. My friends and I got a few of the pasta dishes and everything was either undercooked or burnt to the point that it was inedible. I do not recommend coming here. read more

Great service and the ambiance is nice but the food is bland. The food in the hotel zone isn't the best

WONDERFUL!!! Thank you Gustavo and LUCY for the excellent service! Everything was super delicious! Thank you again! :)

Service was amazing. We felt so taken care of! The energy here is great and the food and drinks are amazing as well! The place is absolutely beautiful. Must go! read more

Stopped by here for a margarita and ended up staying for the delicious food, great service and ambiance! Such a fun spot, my husband and I really enjoyed. read more

We had six dishes two were good and four were ordinary to poor. The bread and the service was excellent. Octopus is a difficult to prepare but they were not able to prepare it so the octopus was chewy but the sauce had a good flavor. Three other dishes were ordinary, read more

We are staying across the street and ate dinner here our first night and loved it. Service was great. Food was phenomenal. On our 2nd night in town my wife wasn't feeling good so we decided to stay in and order take out this time from Parole. This time it was 180 degree different Resturant and service. See photo of our completely raw lobster. She went from sick to sicker instantly and lost her appetite. At this point we wanted our money back for that entree so I walked back across the street and the manager saw the dish and took it and ran off without letting say I didn't want it anymore. 15 mins later he came back with a fresh dish. I explained that my wife didn't want it anymore and we just wanted a refund. He was not taking no for an answer. Not sure why they wouldn't just want to refund us so we leave a content customer instead of now pissed and never returning or recommending anyone this place. read more

Parole Tulum - Italian Near Me - Tulum, ROO

Absolute trash. The lasagna was burnt and we told the manager and waiter. They said chef can't do anything. It was like eating burnt logs. The fettuccine calamari was undercooked. The fettuccine was so hard and crunchy. Never had such disgusting pasta in my life. STAY AWAY!! Not worth your time or your money. Prices are $25-35 USD per pasta and comes in a dish like their feeding a toddler. My friends and I left hungry and disappointed. Never coming back here again and you shouldn't either. read more

Very nice and zen restaurant, with perfect entertainment and ambiance. Food is amazing and service exceeds all expectations. Amazing and friendly staff. read more

See all

We love the Rosa Negra group and Parole was every bit as amazing as we were hoping. The food and drinks were out of this world, the DJ was fire, and the service was on their game in every way possible. We had the catch of the day to share and boratta, I highly recommend enjoying a night here while in Tulum. Shout out to our servers and our attentive manager! read more

Italian food and it was so yummy. The lasagna and the clams in white wine sauce were very good. Great presentation for the food and drinks as well. read more

3 stars for the lamb chops and the amazing cocktail I had, both were super delish and made perfectly. On the other hand we also ordered pasta carbonara and beef carpaccio, it was barely edible.. they were so over seasoned, so salty and they drowned it in truffle oil, I couldn't taste anything it ruined my palate. I love truffle but you must not over use it. Just a hint does the job. Disappointed was looking forward to some truffle pasta :( read more

Better waaaay food than Bak or Rosa Negra! Pasta amazing! Drinks amazing! Dessert delicious!

My wife and I loved our speciality crafted mezcal and tequila cocktails from the bar at Parole. The entire staff was super friendly and accommodating. The upscale-chic ambience makes for a great date night spot in Tulum. Menu looked amazing - we can't wait to go back for dinner! read more

Parole Tulum - Cocktails - Italian Near Me - Tulum, ROO

See all

Owners of Rosa Negra, which says a lot with it being the most popular restaurant in Tulum. Parole offers a sick vibe with outside seating, really good music and exceptional service. The food is incredible Italian cuisine. We had the Burrata as an app - Ahhmaazing! Then we got a filet and the Cacio de Pepe pasta with truffle, both phenomenal. I would def come back here and absolutely recommend coming here! read more

Ultimately a poor experience and not recommended. Pleasing setting and decent food, if nothing you could not get much better in New York City, where I live. Our reservation was secured by the very reputable hotel at which we are staying. However., at the very end of the meal, after incurring a substantial tab, by ordering and consuming two appetizers, two entrees and two bottles of wine, and being encouraged by the server to order a third, we were advised that we could only pay by credit or debit card if we had photo ID. The server said "no problem," but then brought the manager over to sternly reprimand us as to the restaurant's policy, which was either undisclosed or buried in the fine print of the establishment's website. In many decades of dining out, I have never encountered such a "requirement;"' otherwise I would have taken a driver's license or other photo ID with me. They were eventually "kind enough" to charge my card and allow us to leave, but it was an embarrassing and uncomfortable end to an evening. In short, I shelled out a lot of money for a mediocre meal, and my most distinct memory will be how shabbily we were treated, as if we were going to skip out on the bill. read more

If you want to overpay for italian food while in Mexico this is the spot! I went here (not my choice while on vacation) since my friend was celebrating her bday and she chose this place. The food was not worth the money we paid nor were the drinks. Now service is awesome, and personnel os attentive. read more

Place is such a vibe. Love it. Fantastic service. Italian with hookah and a violinist walking around serenading everyone. Lasagna was fantastic bread was life changing read more

As instagrammable as it gets. The place is beautiful and the food was absolutely delicious. I will definitely be returning. The service was fantastic, even becoming a bit of a running joke with just how accommodating they can be, for example grabbing us by the arm to walk has to the restroom. But overall made for a lovely night and great birthday dinner. read more

This place was conveniently located in front of our hotel so we decided to give it a try and we are so glad we did!!!! We had the caprese salad with the roasted eggplant as an appetizer. They also provide complementary bread which is a nice touch. My husband got the gnocchi & I got the sweet potato pasta which was delicious. The food was amazing but the best part about this experience was the servers. They did an outstanding job explaining the menu, answering questions and their overall attentiveness was unlike anything else. Our servers were Lucy and Evisto and they did an amazing job! read more

My husband and I had the absolute most delicious meal and the absolute most special celebration at Parole during our honeymoon in Tulum. The service was EXCELLENT, the drinks were unique and fun and delicious, and the food was incredible! Italian in Mexico may sound silly but it was so worth it - and that's coming from a big city girl used to great Italian! If you have anything to celebrate, we totally recommend Parole. read more

See all

Fernanda and Nicky were amazing. The food and the service were top notch. The hookah is also very good!

Excellent food and service. Quickly accommodated and quality pasta. Lucy was fantastic!

I wish we didn't have such a horrible experience as we frequent the Rosa Negra Group restaurants in many cities. Only positive note was that the venue was pretty and fit right in with the Tulum vibe. COVID stipulations are not adhered to in any capacity, at the very most the hostesses had these tiny plastic mouth guards that barely covered their mouths from 2 inches off the face, and did not cover nose. Nor was there social distancing of any kind. I understand regulations are specific by Country but as to their current guidelines, nothing was in place for this venue. We arrived for our 10:45pm reservation 1-hour early as it was a busy week in town prior to NYE, expecting to have drinks at the bar, as the hostess advised us this was fine when I called earlier that day. We ordered a round of drinks and shots ($300++) the first round and stood by the hostess stand chatting and frequently checking in our reservation to which we were continuously told it would still be an hour wait every time. As my friend was ordering the second round of drinks, we witnessed the bartender and service staff taking already poured alcohol from the glasses back into the bottles!! After the second sighting the bar-back came over with our second bill to which we refused and told them we saw them pouring drinks back into bottles!!! At the same time I was back at the hostess stand (now midnight), only for her to tell me they closed at 12:30a due to the city ordinance and they can no longer seat us for dinner! After several requests for the Manager, Luis came to the hostess podium. He had zero concern for the Health code issue behind the bar nor the fact that we had been waiting for almost 3 hours for our reserved table only to be told "too bad, we cant serve you". He offered to allow us to order to-go food and take with us on our 1-hour drive home, which of course we declined. Being that all other restaurants were now closed as well, we went home hungry. Beyond being in the midst of a Pandemic and the gross service behind the bar, the fact that no one on the service team alerted arriving patrons or any advance notice of closing time. Why would you allow for a 10:45p reservation, even with a 15min buffer, and hold guests for hours only to reject service at the final minute. Hopefully someone can address and correct these concerning issues. read more