I have been going to this Cost Cutters location for a while and have always had good experiences,…read morebut unfortunately my most recent visit was extremely disappointing.
I walked in around 2:15 PM for a haircut and was received by a middle-aged African-American man, approximately in his 40s. From the very beginning, the interaction felt unprofessional and uncomfortable. When I tried to explain the type of haircut I wanted, he did not let me finish my sentence and immediately started trimming with clippers. I repeatedly told him that I did not want a fade and only needed a mild trim to make my hair neat, but he kept cutting until I had to insist several times before he stopped. Despite this, he continued cutting and ended up giving me a much shorter buzz cut than what I had asked for. At no point did he ask what length I preferred.
His manner throughout the haircut was rushed, dismissive, and borderline aggressive. His body language felt intimidating, and he smelled strongly of smoke, which made the experience even more uncomfortable. Because of how rude and abrupt he was, I didn't feel safe confronting him directly during the haircut.
To make things worse, the edges and lines were uneven; the very reason I came in for a trim in the first place. When I pointed this out, he attempted to fix it, but only in a half-hearted, careless way. He removed the cape in a rude manner in the and remain unprofessional, without asking if it was good or not, just walked away from there, as if he own this world, and doesn't care about anything.
This was, without exaggeration, the worst haircut experience I have had in my adult life, both in terms of the haircut itself and the behavior of the stylist.
I hope Cost Cutters management takes this seriously. I strongly recommend improving hiring and screening practices, as service from someone with this level of unprofessionalism can quickly drive loyal customers away. I have always trusted this location, but this experience makes me reconsider returning.
