My experience with was great especially working with Stephanie Cruz. She made everything very easy and whenever I had any questions she always whether I was there or called her. If anyone needs any help at Parkway Honda ask for Stephanie Cruz. She was fantastic. read more

I bought a lemon, refused to repair my a/c problem. Brought it in several times. I have 43 years as a mechanic and can spot a bad service dept. Stay away and dont believe what they say. They are not honest. read more

STAY AWAY. Test drove an older car, it clearly had issues, when I started pointing out these issues the saleswoman's demeanor changed, Jekyll and Hyde style, from polite and cheerful to aggressive and overbearing. I tried to arrange a pre-purchase inspection, to see if the issues might be easy fixes, and the saleswoman spent about 20 minutes trying to convince me to agree on a price and make a deposit before she would allow an independent inspection. At one point she tried gaslighting me by insisting that no dealer would ever agree to an independent inspection without me first finalizing a price and making a deposit, which everyone knows is entirely untrue. I think she was trying to take advantage of my apparent inexperience and naïveté (I'm young and look even younger). Finally a "manager" came over and changed the tune-- I could have an independent inspection but only on their lift in front of them. I saw he had in his hand a piece of paper with an out-the-door price for the car that was 30-40% more than sticker, but at that point I just left. Sleazy and dishonest. I don't know what was wrong with that car but they clearly were doing everything in their power to keep me from finding out. read more

It's one thing to read a 5 star review from someone that just bought a car. They are excited about their new car and of course the sales team treated them almost like family I am sure. The real reviews are the ones dealing with their service department. Here you will see that some are no longer treated like family. I bought my car there 8 years ago and had 95% of my maintenance work done there. Once they almost ruined my car. They recently did some extended warranty work on my a/c, told me it was done and working great. I got there and drove off and it was not fix. Took it right back and they said I need a new a/c compressor. Not only did they fail to notice the bad compressor, they did warranty work on it. They refused to take responsibility. They lost me as a customer for good. read more

Did not one but two bait and switches on me even though the knew I was also juggling my 91 year old mother developing pneumonia over the Thanksgiving weekend. We hours of time falling for their practices (including the oldie but goody " let me check with my manager) and coming back with a crappy offer. They did all the stuff that gives car dealers a bad rep! Stay away! read more

Pressured into buying the HRV 2026. Was told that my remote start would start from being far away in a building. Not the case, you have to be close to it and pointing at it. Said the app would do it. It's not compatible with the sport. When I went to get inspection sticker, service was rude The girl checking me in had attitude and leaned the clipboard on my brand new vehicle to write This place sux read more

The customer service here is always great, especially Robert in customer care. The work is solid, but the prices are insane. We paid over $600 for brakes and rotors last time,ouch. Before that, almost $100 for an oil change. They once misplaced our keys, but otherwise, no major issues. I miss honest mom-and-pop shops with fair prices and guaranteed work. If anyone knows an amazing mechanic who truly knows and loves classic Honda SUVs, I'm all ears. read more

I recently purchased my car from here and I'm very disappointed with the service. I feel like they lied to me and took advantage I was young and a female. The sales person was Rodolfo Bueno and Manager Manny Rodrigues. Think twice before you purchase from here. read more

Worst dealership experience ever. I've been trying for months to reach their finance manager about my GAP claim -- no one answers, no callbacks, no replies to emails. Completely unprofessional and disorganized. Once they sell you the car, they vanish. Save yourself the headache and go to a dealership that actually cares about customers after the sale. read more

Very disappointing experience. Just wanted to test drive. Too much pressure to put money down so they could "hold it". When I hesitate, they said they were removing a reconditioning fee. Then, when I was ready to buy, I gave them a $500 coupon which they wouldn't except because of the fee they removed. I was supposed to speak to the manager when I went in to pick it up, but he "conveniently" left early that day. I was going to use my own financing because of the astronomical rate they were quoting, but was told the vehicle price would go up $1,000 if I didn't use their financing. I ended up buying the car and refinancing a week later to save money on my monthly payment AND cut 15 months off the loan. I just found out there were FIVE credit inquiries on my credit report from them. NEVER going back. read more

I recently purchased a 2026 CR-V at Parkway and it was by far the best experience I have ever had at a car dealership. Our sales rep was Rodolfo, he was easy to deal with and at no point made us feel pressured to buy the car. We got the price we wanted and the finance rate as advertised. All in all, it was a smooth process and we drove home in our new car a few hours later. I highly recommend Rodolfo and his team at Parkway Honda. read more

Please do not trust their quotes received over text, email or telephone. Just had an experience where one of their salespeople texted me a quote and after visiting the dealership and the test-drive, they started to re-negotiate their own quote and did not honor it. I had no choice but to walk away. This was a substantial loss of my time and opportunity to work with other dealers. read more

We went in to trade our car and Wally Sabet was really helpful. We looked at different options, he helped us narrow it down and worked with us to get the car and the deal we wanted. Appreciate the service. Highly recommended. read more

Very good location and the seller Wally sabet he very very good and he did good job for me

This has been one of the worst experiences I've ever had with a Honda dealership. They sold me a 2018 Honda Accord without fully disclosing the vehicle's history--specifically, that all the airbags had been previously deployed. Since purchasing the car, I've had to spend a significant amount of money on ongoing repairs. My most recent visit was the final straw. I arrived on a Monday morning and waited in line, only to be blatantly skipped by an advisor named Wilson, who chose to assist a white woman who arrived well after me. On top of that, they attempted to pressure me into paying for additional services that had nothing to do with the issue I came in for. Now, both Wilson and the manager, James Brown, are threatening legal action if I don't pay a $500 bill for services I never received. To make matters worse, James Brown had the audacity to tell me I should be "lucky" my car has even lasted this long--even though I only bought it three years ago. This kind of treatment is completely unacceptable. read more

Alex Perez, Stephanie Cruz, Liz Vargas and Manny Rodriguez all collaborated as a team to make my car search experience smooth and seamless. I couldn't be more grateful for all their hard work!! Special shoutout to Alex and Stephanie who both went above and beyond to find me the best vehicle within my budget. Stephanie took the time to test drive multiple vehicles and thoroughly explained all of the differences/why certain cars may be more suitable to me and my lifestyle. Overall this team delivers excellent customer care and I strongly recommend anyone in search of a new car to swing by Parkway Honda!! read more

Do not get service here. I went in for a factory recall and they tried to sell me $1,000 of un necessary repairs. I initially said yes (dumb me). When I called back 15 minutes later to cancel the job, they said they had already completed more than $500 worth of the service advice. What service can be done in 15 minutes for a cost of $500. I'm over 65, and I suspect they were purposefully scamming me because of my age. IMHO, go to ANY other dealer than this one. Totally unethical. read more

We purchased a car a couple of weeks ago. Getting registration sticker has been a nightmare they are too busy. Service leaves a ton to be desired read more

My daughter has been going to Parkway Honda for all her car needs because they are simply the best--we already knew that. But what happened recently exceeded our wildest expectations. She had an issue that required a substantial payment from the insurance company to fix. Nicholas Almeida (Nick) took charge of the situation, and from the very beginning, he was incredible. He contacted our insurance company, patiently explained the problem, and for THREE WEEKS, he handled everything. He worked with not one but two appraisers, engaged in multiple conversations with the insurance company, filled out the forms they insisted on, emailed documentation and test results, and kept us informed every step of the way. Thanks to him our insurance company covered the cost of the repairs. We have never seen such exceptional customer care and professionalism, especially when dealing with a difficult insurance company. We are absolutely blown away by Nick's dedication to his work and his commitment to his customers. We only wish there were more people as proud and passionate about doing an excellent job as Nick is. read more

I can't say enough about Bruno at Parkway Honda Boston. He was friendly and got me a great deal on a new car. Whats best is that I never felt pressured to buy, like I couldn't say no, take my business elsewhere, or like I was getting taken advantage of. I spoke with many dealerships, some seemed to be a little rude or got annoyed easily simply because a I wanted the best deal for myself. Bruno was honest, realistic, and responsive. If you're looking to get a new or used car and come across Parkway Honda, ask for Bruno. read more

They charge me for injector in 2020 for a 2016 new Honda Pilot at 44,988 miles. Now 5000 miles later also need to replace control arm again. Don't even know if they ever replace it in the first place. I have all the invoice. Beware of their service recommendation. They were previous own by Prime Auto Group. read more

For anyone considering buying from Parkway Honda , I'd reconsider. In short Parkway Honda deliberately sold me a "certified pre owned" car with several undisclosed safety defects. A simple list of what @Honda 's intense certified inspection missed 1. A broken & rusted alternator belt 2. A broken AC 3. A hole that was hidden under the mat, 4. A missing driver's manual 5. A recalled push start button They refused to reinspect the car multiple times and weren't concerned in the slightest for my safety. They did not disclose any of these problems when selling me the car otherwise I would have never bought it. I reached on to @Honda headquarters and they didn't bother replying Yes I'm getting an attorney involved since they refuse to allow a return or trade in without a $10,000 negative equity. I plan to make this issue known on every public platform as well. BBB and the FTC will be made aware as well. Go buy a Mazda or Toyota and save yourself the headache. Or at the very least don't buy from Parkway Honda. read more

Appointment for routine maintenance service was at 8:00 am. Advised cam holder leaking authorized repair at 9;30. Still sitting here at 10:30 watching customers who arrived after me come and go. Sooooo frustrating. read more

This is Mabel A with an update. I'm unable to edit my previous review. The general manager recently responded to my Google review and decided to lie about what took place here. He claimed they didn't sell me a car with a recalled part but then a couple paragraphs later says they replaced it. He alleges my alternator belt wasn't broken despite them not being the ones who fixed it. He claims that the problems I had were because of dead keyfob batteries. He claims they don't get regularly reported to the AG office for scamming customers. Great...cool... but the problem is I can prove every single thing I've claimed. They did in fact sell me a car with a cracked alternator belt which is why it was repaired. I went to McGovern because Parkway Honda kept changing keyfob batteries instead of reinspecting the car. They only agreed to actually inspect the car AFTER my belt was changed. They refused to reinspect the car TWICE instead insisting my issues were caused by keyfob batteries. I not only have a witness I also have the receipt that states Parkway had to change my push start button and that it happened because it was a recalled part and part of an extended warranty. It was recalled in 2020 and Honda even sent out letters to owners. The mediator at the AG office is the one who told me they get reported VERY often. I have the proof it's not a he said she said situation. How did Honda miss a broken/cracked alternator belt, a recalled push start button, and AC on it's last leg in their 160+ point inspection they allegedly do on certified vehicles? Why did I pay extra money for a certified car to have these problems start the day I picked it up? Despite their lies and claims I have the receipts of exactly when and what I had my car serviced for. I have proof they eventually replaced the push start because it was a recalled part under an extended warranty. I have photographic proof that my start engine light was on. I have proof that McGovern Honda told my alternator belt required immediate attention and it was unsafe for me to be driving in the car. I have proof of every single thing. They downplay all of this as if my life wasn't in danger. As stated I will seek legal action if Honda Corporate doesn't force them to resolve this. They likely won't but I'll take this to court if I have to. Oh! I also have an email from the sales manager claiming he advised me to drive 25 miles on the highway with a broken alternator belt but I refused for no good reason. It's a lie but certainly not one that makes them look good. It's unsafe to drive that far with a broken alternator belt for one and how would I know that's what made my start engine button came on? It proves just how dishonest they are to the point they even contradict each other. I'd upload some of my proof here if I could but you can find it on Google. Very disappointing that Mike Timpone decided to lie instead of making this right after pretending he'd do something to help when we spoke. His resolution was to put me in an even more expensive car. read more

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Worked with Angie, tried calling multiple service departments in the area but Parkway actually answered the phone (on the first ring!) for a "safety restraint system light" on my 2022 civic. It was within the 36,000 mile warranty, Parkway took care of everything free of charge, including a loaner car (fully loaded 24' accord touring) for 3 days as they waited on the part (I need a car as a traveling salesmen so this was huge) they also did a recall on the steering rack in the meantime while it was there. Will absolutely be bringing my car here for work in the future! read more

Yesterday I went into the dealership for a small issue. The service was wonderful and the staff was on point. I would suggest them to my family and friends. read more

Hello I also leave a review if possible in Google but I wasn't able to for some reason. I wanted to give thanks to Robert Motta ,whoever worked on number 218 and Sharlyn for a great service for my car. They were so responsive gave me quality work on my vehicle. They were personnel that were a pleasure to work with. Robert thank for working with the price I was able to work with. The safety in my vehicle is my priority as I have a grandbaby I travel in the car with and is the upmost priority. They were very pleasant and always with a warm smile. read more

Unethical Honda dealer. They recommend overpriced work. I trusted parkway Honda did all my maintenance there they're dishonest. Warning!!! Don't go there. read more

I've been taking my Toyotas and Hondas to Parkway for the past two decades because I trusted them. Last week that trust was damaged. I brought my Honda in last Wednesday at 7 am for an oil change. They did the multi- point inspection and suggested a ton of work. I had the brakes done since I am always concerned about safety and I trust their work will be safe and efficient. I was told the car would be ready in the early afternoon. Not hearing at 4 I called and was told it might be done by 4:30. I picked up the car- $1,400. My wife driving the car the next day heard horrible sounds so I called and was given a noon time that day. After waiting only 15 minutes my wife was told the parts were defective and they would have to order new parts. We were told the car would be ready early Friday. Friday afternoon came - no call. I called and was told they were working on it. Called late Friday and was told it would not be ready until Saturday. I called early Saturday afternoon and was told it would not be ready until Monday. Then I got a call that it would be ready soon. We went there to get it before they close at 4. We spoke to the service rep - told them this was handled very badly and she told us this would be relayed to the manager and we would hear back on Monday. Never heard back. The whole thing was slimy - how did they know so soon they were defective parts and why did tell us they were working on it and it took days for it to be completed? Very poor communication. Not sure I can trust them again. read more

Came in for an oil change (1st time here) and some simple bulb changes and they attempted to swindle a $827 oil pan on a 2010 honda accord because the oil pan plug was "stripped". DO NOT SERVICE AT THIS PLACE!!! A good and honest business doesn't need to swindle its customers to return. That comes naturally when the service is good. By the way Advanced Auto parts have replacement oil pan plugs running from $2.49 up to $22 and so does Amazon. RESEARCH RESEARCH RESEARCH!!! read more

Parkway Honda - Clearly freshly stripped and oil color not consistent with dirty black oil seen in photo 2. - Car Dealers Near Me - West Roxbury, Massachusetts

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Sales Dept: Nice enough from the limited interactions I had with them Service Dept: ***STAY FAR AWAY*** My advice is to go to a different dealership. The only time I brought my car in was to get warranty-covered work done and even then, they'll try to swindle you. The service manager, Allan, is an absolutely dishonest sleazebag/scumbag. Rant incoming... 1st bad experience (2017): Brought in the car to get the AC fixed (condenser coil), which was covered under warranty at the time. The service rep insisted that I purchase a maintenance package to which I declined since I wasn't due for one. One of the items he mentioned needed changing was that my wipers looked old --- here's the kicker, I changed them myself about 3 days prior to bringing it in. He looked embarrassed when I brought that up. Swindlers. 2nd bad experience (2018): AC not working again (condenser coil) -- same issue, same fix. 3rd bad experience (2019): AC not working, condenser coil -- yet again --- the warranty was extended since it's a known issue at this point 4th bad experience (2022): AC not working, team claims that it's the compressor and not the condenser this time -- quoted me something around $4000 to replace it. I decide to hold off on the repair since it's not worth getting that done on a 6 year old car. I'm charged a $188 "diagnostic fee". 5th bad experience (2023): I bring my car to my local mechanic (Hyde Park Spring & Brake - honest guys, I highly recommend them) since almost any other mechanic is cheaper than Honda. They decide to run their own dye test and found that it was... you guessed it, the condenser yet again. Honda should be on the hook for the repair but they refuse to do so, sticking by their story even though the green dye could be seen coming out of the condenser. Honda (Allan) refuses to provide a refund for the diagnostic fee, which was incorrect. 6th bad experience (2023): Speakers stopped working after a car accident. I had gone to a car audio place beforehand and they were confident that it was the amplifier that's damaged based on where the car was hit. Honda tells me that I need the entire head unit (infotainment system) replaced for the price of $3000. What a stupid assessment since everything else still works - android auto worked just fine. Honda charges me a "amplifier software update" fee of $188. What's the point of a software update if the entire system needs to be replaced? I bring my car to another local mechanic and they did their own diagnostic to confirm whether it's the amplifier and lo and behold, it was. read more

DO NOT GO HERE FOR YOUR BUSINESS Not a good place to do business, they tell you one thing and then will do another. Beware of giving any money up front, because you will have a hard time getting a refund for it. When you call they give the run around that no manager is available, but they are there, they just direct employees to not let anyone speak to them. Still waiting for my refund a week later, no follow up or customer care on their end, you have to call, you have to follow up. Also know that when buying a car they try to charge you a market adjustment fee of $5,000( yes 5 K you read right). I go else where and that charge isn't even there. So when you start negotiations way cheaper for a new car else where Take your business elsewhere, went to Boch Honda west, ( yes a distance but no games), right away price for brand new car is thousands less. And they call you and follow up and make sure things are good. read more

Parkway Honda - New H- rv, they add $5,000 just because - Car Dealers Near Me - West Roxbury, Massachusetts

We sent my 2017 CRV in to install a roof rack and got the standard dealership up-sell on steroids. I got a note saying that we had a bunch of critical maintenance required, which I had done at another shop in some cases and declined and maintenance that was way way early for others (transmission fluid exchange at 30k miles). They then called my wife and told her that they needed to replace the battery since the car had died several times while being worked on. We were incredulous as we'd had no starter issues at any point before dropping it off, but she decided to do it anyway as the request for service we got listed it at $40, so it seemed like too small to fight. The $40 (which was all that was listed) was just for labor and the battery itself was another $140. I will never be taking my car here again and would seriously caution others as well. read more

Classic bait and switch. I requested info on a vehicle online and was sent a quote, see the attached photo. Based on that, I drove down and test drove the car then made an offer. I asked for a couple accessories to be thrown in the deal and the salesman agreed (see other photo). When I asked for a pricing sheet I found they had raised the price and also charged me full price for the accessories. The finance manager Henry then refused to honor both the price of the vehicle (which I got FROM the dealer) and the deal made with the salesman. This may be a new car dealer but it wreaks of a slimy used car lot. Save your time and go elsewhere. I understand now why they were not recommend using USAA car buying service. read more

Parkway Honda - Agreement to add in the accessories to earn my business - Car Dealers Near Me - West Roxbury, Massachusetts

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I was in there a few months ago for service and was approached by a sales guy asking specifically about buying my car from me. I was upfront with him and said I usually drive my car into the ground and wasn't interested. They now call me (no kidding) every single day and leave the exact same voice message about wanting to buy my car. It's a robo dialer so it's the same message every day. I've blocked the number and it still goes through - oddly. This is pretty much harassment at this point. Not a reputable business. I won't go back, they've lost my business. #Yelp - is there anything less than 1 star? read more

Do not give your number to this dealership. They will call you and lie about you missing an appointment which you never made. They will call you every night around dinner time and not leave a message and then not answer the phone when you call back. They will just keep calling. They are the worst stereotype of car salesmen. read more

service department is laughably bad. I took my car in for an oil change and inspection. They pretended to do the inspection and told me I needed $2k worth of work but did not provide an inspection report or a fail sticker. I took the car to another shop to get it inspected and it passed. read more

Went for the "free oil change" was told I had a nail in the side wall of my tire. Went to get another opinion at Dedham Tire was told no nails in any of my tires at all!!!!! read more

I've been bringing my Honda for regular service to Parkway Honda for years, but my latest visit prompted me to check on yelp if my experience was somehow isolated or this is what is now happening at Parkway. I am sorry to see most ratings for Parkway is one start and that is because you can't give zero stars and I totally agree with the majority here. Here is my experience: I booked an online appointment with a coupon for an oil change, arrived on time and was surprised I was the only customer in the garage; that was not previously noted by me but a slow day perhaps? There were two ladies sitting at their desks but they didn't bother to greet, both were very busy with their phones, one announced to leave my key in the car and immediately left and the second one was so engaged watching something that sounded like a good Spanish or Brazilian soap opera that I couldn't dare interrupting her as I understand how this could be addictive. I left my car and received a text to add some "critical" services like a cabin filter change and after I declined, a quick call to pick up my car. The ladies were gone now, two guys were sitting at their desk, none had phones but as soon as I approached one I was greeted by "who is your advisor" and in response to my reply "no clue, none of you wear name tags" (I didn't dare to say "the one that likes her phone the most), he guessed it was someone else and both left. I stood there, good 15 minutes before a third guy came in and took a pity on me and and gave me my paperwork to pay at the cashier. My coupon was disregarded, and I decided I would rather pay the full price than wait for another person to help me. I will be staying away from this place for sure, just like others. read more

WORST EXPERIENCE EVER!!! These people are unbelievable. We negotiated a price on a car and because we did not finance with them they delayed the process to a point that we had to cancelled the whole thing. Then we learned that they make the most money when you buy and finance the car with them so they don't have any interest in selling you a car if you don't finance it through their lenders. Then it took forever to get my $500 deposit back, when the cashier was not available, they were running some type of reports that would take over 2 hours, then the manager was no were to be found, no on returns calls, they would transfer my call around to different extensions. Unreal business practice. Still waiting to get notified of my refund. DO NOT GO THERE!!!! read more