I will never go back here again. I dropped off our comforter and was told the cost would be $45-$50 to clean. When I picked it up the charge was $60. When I got it home there were stains on the comforter that had no been there before. I emailed the business and attached pictures and did not receive a response. I called to follow up and the woman who answered said I could bring it in but did not acknowledge any fault, did not agree to a refund, and did not engage in any form of customer service. I will be reporting to the BBB as well. I am hoping they will at least replace the damaged comforter.
As a follow up, I went back with the comforter and the woman working rolled her eyes at me, wa a incredibly rude and condescending, and told me she could not help me because the owner was not there. I saw the owner standing in the back of the store, and asked why she was lying to me. He came forward, accused me of being difficult and wanting to take all of his money, and gave a cash refund while ridiculing me.
Never, ever, ever have I experienced not only such bad service, but such hatred from someone who owns a business and wants my business. This business also operates under two different names which I find highly suspicious. read more